Dixie Ford Sales

I am almost beyond words at how frustrated and disappointed I am with my current service experience at Dixie Ford; a dealership I have worked with for years and will no longer be using. I say curr disappointed I am with my current service experience at Dixie Ford; a dealership I have worked with for years and will no longer be using. I say current because I am currently stuck at work with no car and no way to get home amid the largest snow storm of the year. I show up on Tuesday last week for a scheduled maintenance, vehicle report card and brake check. I mention that there is a problem with the back hatch has an alarm going off when being opened. They ensure they will look into it and that it would be covered by warranty. When I arrive to pick up my car a 5pm they tell me that it was just a sensor that needed to be wiped (a service they were more than happy to charge hundreds of dollars to Ford for on Warranty). Upon checking out assuming that the issue was fixed and all the service was completed and head out to my vehicle to find that all they did was the sensor and the issue was still present... nothing had been fixed. I went back into the service desk and asked if they had verified the problem was resolved and was asked to leave the vehicle overnight, having to source a work vehicle to get back to Toronto. All I had asked was that they plug in my vehicle for an hour so the battery voltage didn't drop to low and damage the battery. The next day I call in around noon to ask for an update to be told the technician is with my vehicle and they will give me call when it is done. I come back after being called at the end of the day after being called to pick up my car to find that the issue has not been fixed yet again... when I spoke with the foreman his response was "I don't believe you... show me" to which I went out and showed him the issue was still there at which point he said "OK, we will order the parts that the technician recommended"............... They had told me it was fixed when the technician had told them that a part needed to be replaced to resolve the issue. Salt on the wound and gas on the fire the battery was never topped up and as I drive away I get a Christmas tree of warning lights and alarms all over my dash for low voltage and cold battery and reduced performance to which the foreman has the arrogance to say "Yea, you really shouldn't let the battery get low... it's really bad for the car and can cause a whole array of issues"... not like I asked if it would be charged or I would take it home to charge it and was told by the service tech "Absolutely! it will be charged and I will make sure it is inside overnight!" Parked outside all night and never plugged in. Parts get ordered... waiting until the following week and I bring my car in on Wednesday for the repair, confirming that the vehicle will be repaired before the end of the day. Calling in at 2pm to confirm and told it will be ready and someone will call if there is an issue so I can arrange another vehicle if I need too. I call at 5:05; 20 minutes before I am done work for the day to a "Service is closed for the day" voice mail and a member of the sales team that said they will try and get a hold of someone to give me a call back. I am now stranded at work in Mississauga with no vehicle to get back to Downtown Toronto where I live (clearly communicated to multiple members of the service team including the service manager that I needed notice to get a work vehicle). I'm sitting here at 6pm with no car and no call back. I am beyond words... Worst dealer experience I have ever had... Not being able to identity a problem is one thing... sometimes things just don't work and are difficult to troubleshoot... this absolute joke of a service and customer service team, unfulfilled promises, non-existent communication and being left high and dry amid the largest snow storm of the year... unacceptable, unprofessional, embarrassing on a monumental scale. More

Worst car dealers. Wasted my 3 month .ordered raptor 2022.after 3 month they called and said no. We can not fo it .Teresa ( finance manegar) very rude and screwed up m Wasted my 3 month .ordered raptor 2022.after 3 month they called and said no. We can not fo it .Teresa ( finance manegar) very rude and screwed up my file and treated us with racial discrimination. Very disappointed Wasted 3 months No approach from their team and no apology I got the approval from different location within a weak .just because of our rase they did not served us properly. Called to talk to manegar ( Ted) never called or followed up More

Scott is a very helpful sales, he responses quickly and explains everything honestly, absolutely no gimmick, you can trust him for his profession and service! explains everything honestly, absolutely no gimmick, you can trust him for his profession and service! More

It was good experience of buying vehicle from them. I meet PANKAJH he helped me pretty much for everything. I meet PANKAJH he helped me pretty much for everything. More

Brought my Ford focus that was on a recall for Safety of breaks. They change the break cap and did a break flush. The next day I wanted to check the break fluid level, It was full of gunk. Then I noticed ex breaks. They change the break cap and did a break flush. The next day I wanted to check the break fluid level, It was full of gunk. Then I noticed extrem heat coming from the front drivers side. Brought it back a couple of days later and was told the the callipers are seized and it looks like I never did a break flush before. What concerns me even more is that this car was a recall and they should of done a flush regardless how many times to clean it out. Never had any issues prior to this with my breaks. So now they said it was my fault. I contacted the previous owner and asked if you had any records for the vehicle, his response was yes and then I asked him when he did the flush for the brake fluid if he has ever done that before, after I calculated the kilometres it was done 7.600 km ago. This car was purchased about a year ago. My wife drives this car and my 2.5 year is in the back seat. When I ask them to Do a proper flush they said they already did it and there’s nothing they can do. The Scary thing that a company doesn’t care of the safety of people, let alone a child’s safety if your not a paying customer. I don’t not recommend 401 Dixie Ford dealership this is my first step. Will be going forward to make aware and be accountable or liable for the safety of the public. More

Had the pleasure of meeting Scott today while looking at different vehicle options. Scott was friendly and very knowledgeable on the vehicle & trim packages. My husband and I made Scott aware upfront that different vehicle options. Scott was friendly and very knowledgeable on the vehicle & trim packages. My husband and I made Scott aware upfront that our vehicle would be provided through our work fleet program and even though it meant a sale was not possible, Scott still took the time to show us the vehicles. More

They never returned my licence plates after purchasing a new vehicle because I got new plates and racked they up fines on my plates and deny doing so new vehicle because I got new plates and racked they up fines on my plates and deny doing so More

Hi I would say how pleased I am with the car car I purched from Dixie Ford .I was treated very well by Scott who was not pushy in anyway on selling the car .And Nav did a great job on the financial si purched from Dixie Ford .I was treated very well by Scott who was not pushy in anyway on selling the car .And Nav did a great job on the financial side of things overall very happy Cliff white More

This place is a SCAM! At least Service... Service mgr apparently will not honour pricing advertised in email to my wife! quoted MORE THAN double literally criminal... quoted $399 for "royal flush" servic apparently will not honour pricing advertised in email to my wife! quoted MORE THAN double literally criminal... quoted $399 for "royal flush" service with all fluid flush (brake, transmission transcase and cooler)... told that the price is "from" 399$ and in fact for my F150 Lariat is 839.00$ are you kidding!? when i asked to speak to the manager lady told me the price is FROM 399.... but this is not what the email said (FOR not FROM) and she said that to me on the phone, transfer me to manager but nobody answer so I will GLADY take my business elsewhere More

I purchased a trade in vehicle from Dixie Ford. I drove it home and the engine blew up in 2km. I asked several members of the sales team for a partial refund and they kept suggesting the Canadian tire tha it home and the engine blew up in 2km. I asked several members of the sales team for a partial refund and they kept suggesting the Canadian tire that performed the safety inspection for it tampered with the engine, and was basically told to screw off. Even the CEO suggested that the engine might have been swapped by the Canadian tire that did the service… Mind you the car was at the Canadian tire for about 4 hours. The sales person that sold me the car offered me a partial refund however the CEO told me not to take that and bring the car back to the dealership so they could “take care of me”. I wasn’t told about what was happening with the car for almost a week and then I was quoted $2400+ for service and parts, way more than it would have cost at any local mechanic. After I complained to the CEO they proposed a deal. For almost a week I was told time and time again that it would be ready to pick up and then when I came to pick it up, I was told that it would be ready tomorrow. I realized eventually that Adam the person handling my service, didn’t have much of a clue about what was going on when one day he told me that the all that was left to do on the car was to assemble the front end and it would only take about an hour. Anyone that is mechanically inclined would know this is definitely at least a whole day operation. After I finally got it back, I wasn’t told of any issues, and when I drove it back I couldn’t even make it home. The engine overheated and coolant fumes started coming out of the dash and dripping onto the carpet. The coolant soaked several parts of my car including the gauge cluster, radio, wiring, and carpets. I called the dealership and was told that someone from the service department would call me and get a tow back to the shop. The call never came and I was left there all night. After a week I was told that this has nothing to do with the engine replacement and got quoted $2300+ for the job. I took the car back and had it inspected and what was found was a clear indication that someone had damaged and bent the heater core inlet during service. There is no possible way it could have been damaged like this on it’s own. Just look at the pictures, with all the pictures and video that's been taken it’s quite clear…. After all this headache and learning what happened I didn’t want to bring it near Dixie Ford again. I asked for a refund for the service and damage to the vehicle and have been turned away. I have lost a great amount of money dealing with Dixie Ford, no to mention with all the tows, cabs, and disruptions to my occupation. #ThanksDixieFord #FordCanada More