This morning I had an appointment for 8am to deal with 2 issues I am having with the vehicle. I arrived early and checked in around 7:40am. Mark, my service advisor, advised that he would call me later to advise me of my options once they had diagnosed the issues.
At 1:06pm I received a voicemail from mark indicating that I needed to come back to remove/disconnect the cameras from my car (I have two dash cams). He told me that they would not be able to start work on the vehicle until I did so. I called him back and asked if they would be able to unplug the power connector (just a standard 12v cigarette lighter plug) and save the time and the trip back to the dealership and back home. He said the service manager was unwilling to let them do so due to liability issues (really? for a cigarette lighter plug?). I said OK, please send the shuttle to pick me up then.
I arrived back at the dealership just after 3pm, collected my keys, and brought my car home. This entire day was a waste of my time, and I'm unwilling to allow this service department to waste any more of it. It is perfectly acceptable to have a policy regarding removing/disconnecting cameras before servicing a vehicle, I have no problem with that. What disturbs me is that I had to wait until 5 hours later, while my car sat untouched, to be informed of this policy. Mark and I went out to the car together when I dropped it off, the cameras were clearly visible. No mention was made of them. Dash cameras are so common these days that I see them all the time on the highway in my rearview mirror. This isn't 2010.
Someone dropped the ball here big time. I am very unimpressed and won't be returning to this dealership. I have always had my car serviced at whiteoak ford. I have received quality customer service there and in the 4 years I had been taking my car there, not once had anyone said one thing about the dash cameras, although I gladly would have removed them if they had expressed any concerns. Unfortunately where I am living now is too far to realistically have them service my car regularly.
I use my vehicle to earn income and had to give up today's potential income to bring it to Pine Tree Ford. So not only am I disappointed in my experience today from a service standpoint, but also that it cost me in earnings to do so.