Concept Ford

After 1 day check engine light came on that it was to be fixed Also steering wheel was crooked after suspension work Looks like I have to take time off again for a second service visit Not happy at all with the quality of work

I prefer this dealership than others. It's smaller and more personable. Great service section too. Service staff were friendly and very helpful. Will return.

Went in for a standard oil change and transmission fluid change. We were told it would cost around $400. When we came to pick the car up we were slapped with a $680 bill and when asked where the extra charge came from we were told the details are in the bill. This is not the first time we were charged more without any explanation or heads up. THIS IS THE LAST TIME WE WILL BE GOING TO CONCEPT FORD GEORGETOWN. Absolutely ridiculous.

Drove 3.5hrs to buy from this dealership. Best price anywhere. Professional staff. They make customer feel valued. High recommend to anyone buying a new car

Initial service was good. I had done a lot of research so knew exactly I wanted so there really was no too much that they had to do and it was a cash sale an easy sale for them. I was disappointed when picking up the truck. I had purchased additionally the drop box for the bin and a hard top cover. When I went to pick up the truck 4 days later these items weee missing. The sales rep didn’t even notice and then it was oh I am sorry and I had to wait for another hour. I found this disappointing as they really didn’t have to work hard for our business

I have always found the staff at Concept Ford to be friendly and courteous from service check in to the actual service personnel all the way through payment. On occasion the estimates of repair time have been very different to the estimates, but I do realize that there are sometimes emergency repairs which must take priority and some delays due to obtaining parts, but in general they are pretty accurate.

This was my first service appointment with Ford and it was an excellent experience. Employees were great to deal with, overall great customer service was provided.

Had my car serviced at Concept on August 20th and the service department was fantastic. They explained absolutely everting that was done to my car and the Covid policy

Great service performed quickly with quality work and friendly communication. Effort was take to disinfect the vehicle prior to returning it, and I felt safe with the work performed

Great experience from the test drive through to the final deal. Great feature review on delivery. Mike was very knowledgeable and had our best interests at heart.