Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
How much better can it get? - Shewar
If willingness to help is the only quality to rate, consider 5 stars. To go above and beyond, to totally exceed any expectation/hope, call it 10. Jacques is truly an asset to the smooth operation of the business and by virtue of his helpfulness, will attract a loyalty. Thank you Jacques for giving your all.
Outstanding service and attention to customer - Colorado
Treated you with respect and willing to help if you are purchasing or just looking ar truck . No high
pressure sales here just nice friendly people . Actually a very pleasant experience purchasing car at Towne Ford . Thanks to the whole team
Great Service - Greenman
Thanks for the friendly service. It's always a pleasure to take my vehicle in for servicing. Service is always friendly. Glad to be a customer.
Expensive Oil Change - LenAdair
Traveling across Canada and the motorhome needed an oil change. Three years ago had an excellent experience with Taylor Ford. The cost today for the same oil change was double. Labour charges over $109.00. Very expensive for a 20 minute oil change. Will not be gracing their service department again and would definitely not recommend them.
Extended service plan - Done
I had ordered a new 2019 mustang gt being told it would be 6-8 weeks. At 8 months my frustration was beyond and was walking away. I had found a 2019 bullitt at a local dealer which they brought in. I was given a 2 year service plan for all the hassle. Well, first oil change cost me $123 because I didn’t have the plan that covered synthetic oil. I put on roughly 7,000kms a year. It has been nothing but frustration from day one and about to sell my new car and get away from ford.
I also asked the service guy why he didn’t tell me about the addition cost when I brought it in for the oil change. His response “I was too busy running out the door”. I’m done with ford!
Sales and service suck - jim snodgrass
Have had terrible service from day 1 of purchasing a 2014 ford focus titanium hatchback. Can never have service in one day. Always 2 or 3 trips to have service done. Clutches have been replaced three times and are gone again. Common problem but never have the parts in stock. Have to be ordered from US. Have waited couple of weeks with no call back only to find the parts nev er got ordered. Backup camera problems took 4 trips to have fixed. First time was told it was the camera itself but the camera worked just no grid lines. Again had to wait for parts that did not get ordered again. Put in new camera and guess what. Same way and was told it was fixed. Got in the car and was same as when I took it in plus rear hatch panel not installed correct and paint all scratched. Service person had no idea what he was doing. Finally got it fixed the last time found to have a brocken connection. Have had a 7:30 appointment in the morning for new tires to be installed and alignment. Five hours later the tire were installed but alignment not finished. Was asked if I could take the car as is and come back in a couple of hours for the alignment. Took the car and never went back. Their reason only two alignment machines and were busy. My appointment was first thing in the morning at 7:30???? Went in to trade for a new 2017 ford focus hatch and had an agreed on price papers were signed and was told to call my insurance company, they were to install new winter tires I went home and cleaned out my car and put new summer tires in vehicle. Next day no one calls so I called them. Told me the numbers they gave me were incorrect and that it would cost about 4000 more. Hung up and have never received a call back or anything. DO NOT GO TO DOWNEY FORD ANYWHERE
Mechanics leave boot marks, fingerprints, paper towels in... - Himself
Mechanics leave boot marks, fingerprints, paper towels in car.
They change settings on odometer.
Car taken in at 0800 back at 1830. Estimated time to be 4.30
Will not use again.
excelent - yvonne mckinnon
great people would recommend this dealer to everyone the sales staff and finance and the manager are very caring and very helpful in all things you want to know great team.
For a stress free experience - VickyM
I got into a car accident so i had to shop fast and went to see Robin Violette and he took all the stress off my shoulders right away!! He found me a used SUV in my price range and made sure i had everything i needed for a price i couldn't resist!! He took the time to make sure i understood everything and all the buttons in my SUV!! He even took back my rental car to enterprise so i didn't have to bother my parents for rides!! He gave me everything my old dealer couldnt give me!! For a stress free experience i recommand Robin all the way!! Plus he's really easy to talk to!! I'm really impressed with Robin and the whole dealership!!