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Buying the truck was easy thanks to the sales staff I... - Jason C
Buying the truck was easy thanks to the sales staff I worked with but then it all fell apart from there. Finance pushed their disability insurance and extended warranties relentlessly even after being told I wasn’t interested.
Getting the truck serviced here is next to impossible because I live outside of Fredericton and there are few places for us to wait for the vehicle unless you want to hang out in the parking lot.
Warranty work is a joke here and you may need another vehicle while waiting for yours to be fixed.. I waited 9 weeks+ For warranty work/parts and they still were not available. In reality, all they had to do was give me my money back for the parts or order the parts elsewhere.
This is my 12th new ford vehicle in 19 years and it’s sad to say this dealership has ruined my loyalty to Ford. I have traded the truck on a new GMC and they are more than happy to help us from out of town.
Ford makes great trucks but make sure you pick a dealer that will back them up! This dealership, in my opinion, did not.
I voiced my opinion to the Controller but that went no where. It’s been well over a week and no call, email or anything.
Ford has lost a return customer and that’s sad that they did over a 180$ part and poor service.
This I second vehicle I purchased at Taylor Ford great... - Jimr
This I second vehicle I purchased at Taylor Ford great service from the beginning right up to delivery of vehicle along with assistance of all the options. Thanks a lot to the great staff
Regular service appointment. In and out without any... - Sachar
Regular service appointment. In and out without any issues. I like getting reminder calls and texts.
This is my thirds vehicle from Wood Motors. Customer service has always been good.
Mechanics leave boot marks, fingerprints, paper towels in... - Himself
Mechanics leave boot marks, fingerprints, paper towels in car.
They change settings on odometer.
Car taken in at 0800 back at 1830. Estimated time to be 4.30
Will not use again.
Sales and service suck - jim snodgrass
Have had terrible service from day 1 of purchasing a 2014 ford focus titanium hatchback. Can never have service in one day. Always 2 or 3 trips to have service done. Clutches have been replaced three times and are gone again. Common problem but never have the parts in stock. Have to be ordered from US. Have waited couple of weeks with no call back only to find the parts nev er got ordered. Backup camera problems took 4 trips to have fixed. First time was told it was the camera itself but the camera worked just no grid lines. Again had to wait for parts that did not get ordered again. Put in new camera and guess what. Same way and was told it was fixed. Got in the car and was same as when I took it in plus rear hatch panel not installed correct and paint all scratched. Service person had no idea what he was doing. Finally got it fixed the last time found to have a brocken connection. Have had a 7:30 appointment in the morning for new tires to be installed and alignment. Five hours later the tire were installed but alignment not finished. Was asked if I could take the car as is and come back in a couple of hours for the alignment. Took the car and never went back. Their reason only two alignment machines and were busy. My appointment was first thing in the morning at 7:30???? Went in to trade for a new 2017 ford focus hatch and had an agreed on price papers were signed and was told to call my insurance company, they were to install new winter tires I went home and cleaned out my car and put new summer tires in vehicle. Next day no one calls so I called them. Told me the numbers they gave me were incorrect and that it would cost about 4000 more. Hung up and have never received a call back or anything. DO NOT GO TO DOWNEY FORD ANYWHERE
excelent - yvonne mckinnon
great people would recommend this dealer to everyone the sales staff and finance and the manager are very caring and very helpful in all things you want to know great team.
How much better can it get? - Shewar
If willingness to help is the only quality to rate, consider 5 stars. To go above and beyond, to totally exceed any expectation/hope, call it 10. Jacques is truly an asset to the smooth operation of the business and by virtue of his helpfulness, will attract a loyalty. Thank you Jacques for giving your all.
Outstanding service and attention to customer - Colorado
Treated you with respect and willing to help if you are purchasing or just looking ar truck . No high
pressure sales here just nice friendly people . Actually a very pleasant experience purchasing car at Towne Ford . Thanks to the whole team
For a stress free experience - VickyM
I got into a car accident so i had to shop fast and went to see Robin Violette and he took all the stress off my shoulders right away!! He found me a used SUV in my price range and made sure i had everything i needed for a price i couldn't resist!! He took the time to make sure i understood everything and all the buttons in my SUV!! He even took back my rental car to enterprise so i didn't have to bother my parents for rides!! He gave me everything my old dealer couldnt give me!! For a stress free experience i recommand Robin all the way!! Plus he's really easy to talk to!! I'm really impressed with Robin and the whole dealership!!