My First Ford - newescape
Yesterday I picked up my new 2017 Ford Escape at Cabot Ford and I must say my whole experience there was very positive. Everyone at Cabot Ford was very friendly and my salesman Carl Kavanagh was the best. He was knowledgeable about all the options on the vehicles I looked at and patiently explained those features without being pushy. Then on delivery, he came out in the rain to show my husband and me how to use all the gadgets on my new vehicle giving us time to understand and practice using them, sometimes showing us over again. We are senior citizens so need more time to understand all of this. Thank you Carl for such excellent service and thank you to all the people at Cabot Ford who made this big purchase pleasant.
great service. never any problems. - kay osmond
have dealt with this dealer for quite a few years. Excellent service. very friendly and helpful. would definitely recommend to friends and will consider going back when we trade out vehicle.
Awful service - Thelma
On August 11 2017 I took my 2016 Ford Fusion to Marystown Ford with what turn out to be a cylinder head gasket gone now over a month later I still have no car ...they have given me every excuse in tha book why my car is not repaired....the car is schedule to go in tomorrow to be done...I'm waiting until noon tomorrow to she if the car is in if not my first stop is to the bank to stop payment on her and then I will be speaking to the media....this is the worst customer service I have ever encounter
Lied to my wife - Brad12345
Brought my wife's car to the service centre in Marystown cause it would not start. Made an appointment for 3 weeks after but left the car at the dealer incase they had an opening. 3 weeks passed and so did the appointment and never heard anything. So another week passed and my wife decided to call and check on her car. The service guy lied to her and told her the car was in the garage that day and moved back outside because something came up. I went to the dealer to check on the car and it was not moved from where I left it. We decided to leave it for another week, but still nothing. The car wasn't moved from where I put it. I had the car towed to a dealer in St. John's, which is 3 hours away. They put it in the garage immediately and in 4 hours had the problem solved. 2 weeks later I got a call from the Marystown dealer saying that we owe them for a bill. The service is absolutely non existent and they wanted to charge us for nothing.
New 2012 crewcab f150 4x4 truck bought July 21 2012.. Dec... - rocpot47
New 2012 crewcab f150 4x4 truck bought July 21 2012.. Dec 21 2012 all electronics failed while driving including steering , Dec 21 2012 truck went back to Jim Penney Ford Gander on flatbed, to this date Feb 21 2013 ,my truck is still at dealership .They put a relay switch in it, didnt work,new wiring harness, didnt work,cluster module, didnt work,they took a new computer out of a 2013 truck on the lot and tried it in mine didnt work. another new wire went in didnt work.When are u going to say enough. you got your money and we are stuck paying for a lawn ornament thats in your parking lot. How fair is that Jim Penney Ford? You couldnt care less. Called ford customer service they tell you someone will get back to you in 2 business days ,yet to hear from anyone, Emails , no one will reply. The public has the right to know ,we have the right to fair soultion YA THINK!!!!