I took my vehicle to Clarenville Ford on Nov. 1, 2013 to
have an engine indicator light checked. The maintenance supervisor refused to have it checked, but advised me not to drive my vehicle because it mi
have an engine indicator light checked. The maintenance supervisor refused to have it checked, but advised me not to drive my vehicle because it might cause more trouble. The earliest I would be able to get it in would be November 15th, and there would not be any replacement vehicle in the mean time. My vehicle is a 2010 crew cab with only 51,xxx km on it, still under warranty, along with an extended warranty and a maintenance package that I bought at time of purchase. I tried to see the manager to complain, but was skillfully turned away by the receptionist. After complaining some more to the maintenance supervisor, he said he might get my vehicle in on November 8, but I would still have to supple my own transportation until then, so I was forced to rent a car. On November 12th I returned and was told that my truck was checked out and they were checking with Ford hot line (whatever that is). Anyway after waiting around for 4 or 5 hours they finally agreed to give me a rental. On November 22, I was informed my vehicle was finally ready and i picked it up. On November 25th, after driving less than 100 kms the indicator light was back on, I took it back to Clarenville Ford. The maintenance supervisor looked at it, but said the earliest they would take it in would be Dec.17th. and again I would be on my own as for transportation. Can anyone believe that any company would think this treatment would be acceptable this day and age. Anyway to make a long story short, with no other options available I left and went to another dealership and turned in my vehicle and needless to say I no longer own a Ford vehicle, and certainly would not recommend Clarenville Ford to anyone.