I have had the worst experience with this company in my 12 years of vehicle ownership. I leased a brand new Lincoln MKC last year (2017), and took it for a checkup on a slight noise that I was hearing from one of the wheels when applying the brake. They got back to me this afternoon saying that the rear brake pads and rotors need to be replaced! It was quite surprising and frustrating that I need to replace my brakes, given that I only have 14,000 km mileage on this new vehicle. I know my driving habit and believe that my driving is so gentle to cause the pads to wear this fast. The average life of brake pads is between 30,000-50,000 km depending on the driving habit, but I really don't know what poor quality pads they installed on a brand new vehicle, so to get the customers in for service and charging them a great deal of money ($661 for my case). Very disappointing service!