New F-150 Purchase - Mike Johnston
Extremely happy with the whole transaction.
Eric, Peter and Kelly were nothing but a pleasure to work with. I would recommend these guys to my friends and family.
2017 Ford Mustang GT Premium - jj
When it came time to purchase a new 2017 Ford Mustang GT Premium I went to Shane MEALY as he had previously sold me a Ford Mustang in 2012. He is very good to deal and is excellent in explaining the whole purchase process. He will listen to what you want and then will try his best to find the vehicle you want. I eventually ordered my Mustang and he patiently assisted me in the factory ordering of options etc. I would definitely return to Mid Town Ford and Shane to buy a new vehicle.
Hassle free purchase - Ron Giesbrecht
Professional, personal, and a pleasure to deal with. He was very accommodating to my schedule and requests with out any pressure or hassles. I also appreciated not being dragged through the a business managers office to get all the usual add ons
Best purchase - Squid1478
I just bought s new f150 from metcalf garage in Trehern and I was treated with so much respect they even met up with me late after closing because of my work schedule. Anytime I make a purchase that big and feel that good about it I will be back for my next truck guaranteed!
extremely helpful and friendly - Shane
Had a major break down traveling through town. They were as accommodating and very helpful. I was able to get the parts needed and repaired enough to get back moving again.
Couldn't have broken down near a friendlier ford dealership.
Excellent experience - Happycamper2016
We were very pleased with our overall experience. Pete Friesen was extremely helpful. We felt no pressure and he listened to all our requests. He accomodated us in every way and the deal was just what we could have hoped for. I would recommend Wilf's Elie Ford to everyone.
Thank you for such a pleasant experience! Pete Friesen is a gentleman and a credit to your dealership.
Joe and Sharon Chaput
Courteous and friendly. - panel
See above, other than that the sales person [Ron in our case] went out of his way to please us. We found what we wanted.
Ford F-150 - taylor16
Service was amazing ! We wanted the F-150 ecoboost, they were all around nice people, we told them what we wanted and we got just that! Really good service & we love our truck!
Terrible sales experience - CoolGuy
I sent my son to Carmen Ford to view a potential truck. He liked the truck and proceeded with negotiations. My son wanted to think about it. When he called the next day to make a deal, the salesman informed my son that the sticker price is what my son would have to pay, even with a trade in! When my son countered to get a reduction due to his trade in, the salesman hung up on him!
Needless to say, not very professional.
Very helpful and a pleasant experience! - Novice
First time buyer, nervous due to the big investment but was helped to feel calm and reassured about my decisions. Very helpful in showing options even though I had researched my vehicle of choice, very smooth experience from telling my wants vs needs to the test drive to then discussing my financial place and what was affordable for me. Explanations were wonderful on finance aspect and warranty, all questions answered and if not known off hand were able to find answer for me.
Amazing staff, amazing help. - Jenn18
Dondee was my dealer and he made the whole experience of buying a vehicle so amazing. Usually its stressful to go sit down and talk numbers and find a vehicle with everything you want inside. Dondee found the vehicle I was looking for, explained all the features to me and took the time to make sure I was comfortable moving forward with this. He was not pushy and was very patient. In 2 days I had picked out the vehicle I wanted, test drove and signed the papers. Within 48 hours of viewing the vehicle with Dondee I was driving it home. When is it ever that easy?? I am absolutely in love with my new escape and so happy I chose to go to birchwood ford. The entire staff are just amazing.
I found the staff fantastic to work with - Lalcamp
Laura Chase was a fantastic to work with,all the staff was a pleasure to work with they made my purchase of new vehicle great.
We bought a used a vehicle that had a pre existing tuner... - JGWalker
We bought a used a vehicle that had a pre existing tuner that had been installed by Rhineland Ford. We had constant issues with "no-start" and this truck was a truck used for our business. Each time we would have to tow 1.5 hours to this dealership because the installation of this tuner voided the warranty that we had. No other Ford dealership would look at it. Every time we had an issue, they would act like we were such an inconvenience to THEM! So after the third or fourth time, Joe in service got very rude and said that for $200 he would remove the tuner and return it to stock. We brought it in, paid the cash, and left believing that it was completely removed. A couple weeks later we were having issues and took it to a closer service centre where they indicated that the tuner was still hooked up to the vehicle. We called Joe in service and he argued that is was out, then backpedaled when we told him we had it at another service centre and they were saying it wasn't. He then indicated that it was left in so we could monitor the gauges. He then told me to take it out myself and then hung up on me (not the first time). I then asked the current service person to talk to the owner regarding this issue. I called the owner, Mia, regarding her speaking to the current service person, and she told me it had been removed. I said it hadn't and that I have photos of it still hooked up. She asked me why 3 hours would be charged to me if they hadn't removed it? I said that's what I would like to know. She said she was "done with this" and then she hung up on me.
The current service guy was completely shocked at their workmanship and customer service behaviour. These tuners are not covered by Ford so why are they installing them? The worst service I have EVER experienced!
I dropped in to the service department to see about... - vegas205
I dropped in to the service department to see about getting the daytime driver lights activated on my F350. I also asked to a diagnostic on a periodic appearance of my alternator warning light. They quoted me a price of 89.00 for turning on the daytime running lights and the diagnostic was going to be around 40.00.We booked a time several days out. I arrived at the appointed time, rather cool reception, I waited almost a half hour for them to even take the vehicle into the shop to perform the service. They called me to the service counter about 45 minutes later and said they were unable to activate the running lights without some special harness which would cost well above 200.00 for either a after market product or the actual Ford product (this was not mentioned when the appointment was booked) Further they claimed to have completed a diagnostic and claimed that the alternator warning light was caused by a failed alternator (had been replaced by a different service center a month ago), they said I very likely needed a new FICM (1500.00 plus) and that my batteries were no good and also needed replacing (another 200.00 plus) Then they presented me with a bill for 164.00 to not provide any service other than telling me that they could not activate the running lights and suggest that I spend close to 2000.00 (additional to the 164.00 already charged) in their service department with no guarantee that it would all be completed within that number. I went down the street to Canadian Tire and purchased a Daytime Running Light Kit for 39.00 and had them install it, I later went to a alternator rebuild shop to have the alternator and batteries checked. The alternator was putting out 13.97 with the warning light on (obviously charging)- said it was a 25.00 regulator - he also checked the quality of my batteries and claimed they were both GOOD. I watched him perform all the tests and he showed me the read outs as he performed them.
As far as I can determine - Steel Town Ford would be considered a Preditor Service Center - (my opinion) they had a gal at the counter who was cold, unfriendly and arrogant, she single-handedly has destroyed any future business opportunity between myself and Steel Town Ford. I will take every opportunity to pass this experience to any and all who will listen.
Any auto dealership that behaves in this manner should be taken to task - possibly reported to the Corporation that they profess to represent??
Capital Ford Lincoln Winnipeg