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"Nice upgrade with great service" - Georges
Mark Elliott sold me an F150 back in 2016 and recently a nice 2019 upgrade. Even though one day he was away from his office he went out of his way to respond to my queries in order to maintain contact. His level of service should be the norm for other sales people. I guess history repeats itself as Mark once again exceeded my expectations. Thank you Mark!
Service Team Was Great - Spion
My service consultant Bryan Brigham was so pleasent to work with and went the extra mile to see that I was completely satisfied.Thanks Bryan
Great Service!! - Jonny DeYoung
Great service! Always willing to discuss the problems I have with the car other than the scheduled maintenance content. Even though I bought my vehicle somewhere else and bring it here for service, they still provide very friendly service
Aim to Please - Colleen
Norm showed me all the features of the Explorer and didn't rush me in my purchase. He gave me plenty of time to ask questions and made me feel comfortable. We exchanged several text messages as I had questions after thinking about the various options to purchase or lease. He had a classy Explorer brought in from the Flin Flon dealership just for my viewing. I feel the dealership went out of their way to serve me well. Thanks for coming into the dealership on your Saturday off to meet my schedule.
Buying a used car over the phone. - Roger@hilbre
I was looking for information on dealerships and found Rhineland Ford in a listing of Manitoba dealers. After talking to Travis Derksen for about half an hour, I decided to purchase a 2016 Ford Edge from this dealership. It really was that simple and we are very happy with the vehicle. The people we talked to at Rhineland were very helpful and friendly.
I would happily recommend this dealership to anyone looking for a vehicle.
Fast and efficient service - JMN
Airbag replacement recall on my Mustang. Made appointment and was done in less than an hour. Vickar dealership in Winnipeg said it would take up to 4 hours! If your time is valuable, bring your service needs to Steeltown.
very professional - LBZ
the staff was very busy and tried to accommodate me in a timely manner. I requested to come back the next day and was looked after.
Quality Service - Aurora
Staff is always friendly. Service is efficient. Thank you Kerri for thoroughly explaining other maintenance work my SUV needs! I’ve been buying & servicing my vehicles here for a long time.
Friendly service - ELDIE
We leased a vehicle for our daughter, the service that Jon provided us was excellent. He took consideration on what is important for us to find our daughter a vehicle that she can be safe in. The staff also are welcoming and friendly. We would definitely recommend this dealership
Not As Advertised - Jimbo
Since I purchased my vehicle at this dealership and I have taken it there for all the oil changes and repairs. This is the 2nd time they have dropped the ball. I had my brakes replaced and after 50,000 kms, I need new brakes. I have never had brakes only last 50,000kms. Never again
A great "new" car experience! - runner
For my first car purchase this was the best I could have hoped for! The sales person (Justin) was friendly, trusting, and answered my questions, and I had lots! Our final deal went very smoothly and the finace person was great; very low key and easy going. So far the car we bought has exceeded expectations and we would happily recommend Wilf's to others looking for a good used vehicle.
BUYER BEWARE - brittanyengbrecht
Disappointing doesn’t begin to explain our experience with Mid-town Ford in Winnipeg. In May 2018, we purchased a brand new Ford Edge from them. We were pleased with our salesman and the promptness of the purchasing process. For the month of May, they had a promotion on that every vehicle purchased would receive a $250 gas card. The month of May passed and we still didn’t receive our gas card. When you purchase a new vehicle, Ford sends you a customer survey to fill out about your experience. I contacted the dealership multiple times about receiving our gas card so I could fill out the survey with all “excellent”. Well, after being told multiple BS excuses, still no gas card so I proceeded to fill out the survey honestly. I filled out the survey with all good things except for one question: “did the dealership keep all commitments?” To which I answered “poor.” I began to explain the situation and why I was frustrated that they hadn’t kept their promise. They told me the card was sent in the mail but in the end, it wasn’t. Then I was told the owner was in BC, then I was told the cards hadn’t even been purchased yet.
On June 9, I got a call from the dealership saying because of me, they did not receive any money from Ford because the survey only gave them a 60% rating. Well, at the end of the phone call I was told that Ford would be sending me a new survey that I was EXPECTED TO FILL OUT PERFECTLY BEFORE THEY GIVE ME MY GAS CARD. That’s right, they insisted it be filled out to their standards before giving me what I was entitled to according to their online ad! They told me once they receive the feedback from their new survey and it was filled out as “excellent” I would receive what I was supposed to get when we got the keys to our new vehicle. There was no fine print ANYWHERE that stated anything about a survey being filled out with nothing but excellent feedback.
Finally, we received a cheque (not a gas card like promised) because we insisted that their ad be honoured. In the end, I found out that the manager/owner didn’t want to give us a gas card because they were apparently taking a big hit on giving us the vehicle for the advertised sale price.
Lastly, when we traded in our old vehicle it had winter tires on it which the dealership didn’t want and we wanted to keep as they were practically new. When I picked up the tires, I discovered they were the wrong ones when I got home. They were old and basically bald with someone else’s name on them. When I tried to contact the dealership about switching the tires, I was told I could come grab them but call in advanced. Well, leaving an hour outside of Winnipeg I called them multiple times to arrange pickup to coordinate my time in Winnipeg but never received any communication back. Finally, my mother and I went to the dealership and requested my tires immediately. We sat in the dealership for 1.5 hours waiting for them to find our tires. Finally we got them and when we addressed the situation, we were told “xxxx happens”. It’s unfortunate that our experience ended up being poor after all the good things we heard about Midtown Ford. And while we absolutely love our Ford Edge, we won’t be purchasing another vehicle from them because of all the hassle. Extremely disappointed in our overall experience.
Don't know how they stay in business - Don Wither
May 2019 took my 2017 Edge in as the service engine light would not go off. First attempt lasted a day. Second attempt lasted a day, third attempt resulted in the tec. WORKING THE WHOLE DAY ON THE WRONG CAR. Forth attempt was successful. June I had Fairway Ford install a trailer hitch and wiring. Obviously they did not check to see if the trailer brake light switch worked as it did not. Waited 9 days for an appointment to have this looked at.. Second trip to this dealership, they admitted they installed the wrong part and it was fixed on the third trip to their shop. Lets see, seven trips to have two items fixed but it gets better. Sept. 30th I had the oil and filter changed and I specifically asked that the tires be rotated. I marked the right rear tire. When I picked up the vehicle I asked if the tires had been rotated and I was told that had been done.. Guess what? It had not been done. Presently 8 trips for three items. With kind of service, I don't know how they stay in business
Horrendous - Yoshi63
The manager Darren is a liar and once a sale is made he will screw you over left and right when the vehicle proves to be nothing but problems. Bought a lemon and was treated terribly by Darren and everyone in service as well. They couldn't find the cause of problems or fix anything and also lied about services performed on the vehicle. Found this out when I later asked for records to submit to the Canadian arbitration for motor vehicles board. Was being told they were doing oil changes but they were actually just draining out the excess oil. They will also use your vehicle for personal use so beware of that. Do not go there at all costs. They all treat you like garbage and do nothing but lie and take your money. After my experience I've learned to avoid all Ford vehicles, however Viren Ford is by far the worst dealership that I have dealt with out of four in the near and not so near area. Don't bother with trying to save fuel and just go elsewhere. It'll be worth it in the long run.
Hassle free purchase - Ron Giesbrecht
Professional, personal, and a pleasure to deal with. He was very accommodating to my schedule and requests with out any pressure or hassles. I also appreciated not being dragged through the a business managers office to get all the usual add ons
Courteous and friendly. - panel
See above, other than that the sales person [Ron in our case] went out of his way to please us. We found what we wanted.
Ford F-150 - taylor16
Service was amazing ! We wanted the F-150 ecoboost, they were all around nice people, we told them what we wanted and we got just that! Really good service & we love our truck!
extremely helpful and friendly - Shane
Had a major break down traveling through town. They were as accommodating and very helpful. I was able to get the parts needed and repaired enough to get back moving again.
Couldn't have broken down near a friendlier ford dealership.