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Capital Ford Winnipeg

4.3

810 Lifetime Reviews

555 Empress Street, Winnipeg, Manitoba R3G 3H1
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Top Reviewed Employees

Roxanne Davies at Capital Ford Winnipeg

Roxanne Davies

Lincoln Concierge
5.0
Mark Elliott at Capital Ford Winnipeg

Mark Elliott

Business Development Coordinator
4.9
Shane Mullally at Capital Ford Winnipeg

Shane Mullally

Business Office Manager
4.9
Rej Bremaud at Capital Ford Winnipeg

Rej Bremaud

Service Advisor
4.3

Latest Reviews

February 13, 2020

"Great service"

- Rita P.

We were looking for a new vehicle and Steven was there to help us all the way. He was very friendly and always had a smile on his face. Keep up the good work Steven!!

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Employees Worked With

February 07, 2020

"Great staff"

- YC Lau

Mark and Roxanne were my great help. They helped me to find the best Lincoln. They both knew Lincoln very well and showed me how to use the features. Great people to work with on my vehicle.

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Employees Worked With

December 26, 2019

"Next to no integrity."

- Justin

I previously had a lot of good things to say about Capital Ford. Unfortunately, that is no longer true. I purchased a 2015 Ford F-150. It was a recently off-lease vehicle with 117,000km on it. Off lease, maintenance done, right? Yeah, no. My truck unexpectedly went into limp mode in another province. It had two recalls on it, so I took it to the local Ford to see what was up and deal with the recalls. Turned out my spark plugs were now 32,000km overdue for replacement. According to the service department at the local Ford dealership, they should have been replaced at 100,000 and never were. Capital Ford sold me a vehicle from their lease department without making sure that basic maintenance had been completed on time. They never bothered checking the maintenance logs before selling my vehicle. After fighting with Capital for some time, I gave them an olive branch and offered to replace the spark plugs and melted boots myself if they would pay for parts and diagnosis fee. They only agreed to send me the parts. Parts that they should have replaced before I bought the truck. DEMAND MAINTENANCE LOGS! You would think a dealer would have some integrity, but apparently Capital Ford does not. The sad part? In my automotive career (currently on apprenticeship), I worked for Walmart; they had more integrity than Capital Ford. You know there's a problem with your business model when Walmart has better integrity and is more trustworthy. What more might be wrong that I don't know about, that was supposed to be handled by Capital Ford before selling it? I had to remove the electronic throttle body and soak it with a full bottle of cleaner because it was so stuck and the build up was so bad (the whole interior including the butterfly valve was black and I had to scrub it to clean it). The used vehicle manager at Ford admitted to all of this on a recorded phone call. Always demand to see the maintenance logs and guides before buying a used vehicle; especially from Capital Ford. You can find the recording with a little digging, dealer rater won't let me post it.

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Employees Worked With

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Photos & Amenities

  • After Hours Drop-Off
  • Authorized Accessories Store
  • Authorized Parts Store
  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free Drinks
  • Free Loaner Cars
  • Free WiFi
  • Instant Financing
  • Laptop Computers
  • Pet Friendly
  • Quick Lube
  • Shuttle Service
  • Television
  • Valet Parking
  • Vending Machines
  • Directly across from Polo Park Shopping Centre
  • Starbucks Store Nearby