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Capital Ford Winnipeg
4.2
810 Lifetime Reviews
555 Empress Street, Winnipeg, Manitoba R3G 3H1 DirectionsSales: (204) 772-2411
Service: (204) 772-2411
Parts: (204) 772-2411
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Top Reviewed Employees
Latest Reviews
February 13, 2020
February 07, 2020
"Great staff"
- YC LauMark and Roxanne were my great help. They helped me to find the best Lincoln. They both knew Lincoln very well and showed me how to use the features. Great people to work with on my vehicle.
Read MoreDecember 26, 2019
"Next to no integrity."
- JustinI previously had a lot of good things to say about Capital Ford. Unfortunately, that is no longer true. I purchased a 2015 Ford F-150. It was a recently off-lease vehicle with 117,000km on it. Off lease, maintenance done, right? Yeah, no. My truck unexpectedly went into limp mode in another province. It had two recalls on it, so I took it to the local Ford to see what was up and deal with the recalls. Turned out my spark plugs were now 32,000km overdue for replacement. According to the service department at the local Ford dealership, they should have been replaced at 100,000 and never were. Capital Ford sold me a vehicle from their lease department without making sure that basic maintenance had been completed on time. They never bothered checking the maintenance logs before selling my vehicle. After fighting with Capital for some time, I gave them an olive branch and offered to replace the spark plugs and melted boots myself if they would pay for parts and diagnosis fee. They only agreed to send me the parts. Parts that they should have replaced before I bought the truck. DEMAND MAINTENANCE LOGS! You would think a dealer would have some integrity, but apparently Capital Ford does not. The sad part? In my automotive career (currently on apprenticeship), I worked for Walmart; they had more integrity than Capital Ford. You know there's a problem with your business model when Walmart has better integrity and is more trustworthy. What more might be wrong that I don't know about, that was supposed to be handled by Capital Ford before selling it? I had to remove the electronic throttle body and soak it with a full bottle of cleaner because it was so stuck and the build up was so bad (the whole interior including the butterfly valve was black and I had to scrub it to clean it). The used vehicle manager at Ford admitted to all of this on a recorded phone call. Always demand to see the maintenance logs and guides before buying a used vehicle; especially from Capital Ford. You can find the recording with a little digging, dealer rater won't let me post it.
Read MoreEmployees Worked With
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Photos & Amenities
- After Hours Drop-Off
- Authorized Accessories Store
- Authorized Parts Store
- Cable TV
- Customer Lounge Area
- Drive-In Service
- Express Service
- Free Coffee
- Free Drinks
- Free Loaner Cars
- Free WiFi
- Instant Financing
- Laptop Computers
- Pet Friendly
- Quick Lube
- Shuttle Service
- Television
- Valet Parking
- Vending Machines
- Directly across from Polo Park Shopping Centre
- Starbucks Store Nearby
