"Knowledge and customer care are excellent"
My experience started in June 2019 with Roger Van Ryssel, who knows the Lincoln product extremely well. His easy demeanor left me feeling like I had a nice conversation instead of a sleazy sales pitch. Once I made my decision, I was introduced to Roxanne. She also knows the product inside and out. Roxanne took her time with me, and her attention to detail to ensure I left knowing how everything worked made my new car experience a pleasure. She even helped to set up the app on my phone. After driving the vehicle for a few weeks, I reached back to ask some questions and Roxanne was ready and willing to help, even on a day off. I have only had one stop at the service desk with my new vehicle, and Rej assisted me immediately and I was on my way. I have dealt with Rej in the past and he is someone I trust to provide me advice and guidance on the servicing of my vehicles.
I have had some negative experiences with dealerships in the past. This team is a gold star team in my eyes.
- L M F
Really appreciate Roxanne's product knowledge. Her assistance with technology, etc. made vehicle purchase a smooth transition.
Thanks to both: Roxanne and Rej .... their positive attitude & attention to detail are a great asset to Clients and 'Capital'.
Other Employees Tagged:
"Worst experience I ever had "
- Upset customer
Brought my car in for service, they had it for four hours and only did half of the items I wanted, they ended up charging me for work that was not comply. STAY AWAY from this dealership
- John G-1
I took my Lincoln MKX in for an oil change and a bulb replacement in my front turn signal light to Mid-Town Ford instead of Capital Ford-Lincoln because they were closer. When I went to pay the bill, they told me they had done only the oil change and I would have to schedule another appointment for the bulb replacement because it would involve taking part of the front bumper apart. They gave me a written estimate for $150 labour plus the cost of the bulb. Since I didn't have my work schedule with me, I didn't make the appointment and promptly forgot about it (my wife drives the MKX more than I do). For the next oil change, my wife made an appointment at Capital Ford-Lincoln, so I asked her to find out about replacing the bulb there. Capital told her they could replace the bulb at the same time as the oil change and charged her $10 plus the cost of the bulb. That's not a typo- TEN DOLLARS instead of $150!!
Would we go back to Mid-Town Ford for anything - NEVER!
Kudos to Capital Ford-Lincoln- a dealership you can trust!
"Amazing crew I've been with you for 9 years!"
I have been dealing with Rej for 9 years - he is amazing and provide the best customer service and education about my vehicle I feel confident that my vehicle is getting the best service!
Booked our service appointment on line, prior to our appointment we noticed 2 additional issues. Rej took care of all of the issues that we brought forward. Rej is always available to answer any issues or concerns and always ensures that the service is completed in a timely manner. Always a pleasure to speak with Rej and to have his experience with vehicle service assist us.
cheaper parts and better warranty found elsewhere,run up your bill like they have a quota (river city worse)..use a mom and pop,save hundreds
"Oil change and complete maintenance check"
- Audrey hogg
I was very pleased with my experience at Capital Ford and Lincoln. I car was taken in as soon as I got there and all the work was done in the length of time that was given to me. Thanks again to great service.
"Lincoln trim warranty"
Reg is very meticulous and thorough; takes the time to analyze the problem... I like that! Give him a raise! Give him a huge raise!
" Service "
- Rona guy 123
Service at capital is fantastic , working with Reg is a pleasant part of my day he is respectful knowledgeable and gets right to the point and follows up
Other Employees Tagged: