River City Ford

Car was promptly assessed by rep very courteous young lady. Problem was corrected by service staff and was under warranty so there was no charge. Very happy with service and will be back in future

The service was fast, efficient and the person I spoke with was very courteous..I would bring it to this location for future work when needed.

Since I purchased my vehicle at this dealership and I have taken it there for all the oil changes and repairs. This is the 2nd time they have dropped the ball. I had my brakes replaced and after 50,000 kms, I need new brakes. I have never had brakes only last 50,000kms. Never again

Great service professional nice staff time effective and kept me updated during the service process seems your technicians are experienced in their craft found the problem right away. Thanks guys and girls

I bought a F150 here in 2012. The sales team was pretty good. After sales service sucked. I will never buy a vehicle here again because of the service. I've been lied to on more than one occasion. Promises made and never kept. The service department is like a revolving door, always new people and no consistency. I'd say, it's okay to buy a vehicle here, but go somewhere else for after sales service.

Actually got into an arguement to some snotty woman answering the autobody line. I got the impression I was burdening her as opposed to her making me feel I was welcome there and that they would truly appreciate my business. I then call the service dept as I needed service on my truck as well....and wouldnt you know...pretty much the same experience. xxxx runs down hill as they say....obvious that there is no employee accountability!!! I will do my best to NEVER RETURN!!!!

Service was prompt and well done. Prices for the work required were fair and completed to satisfaction much faster then anticipated. I will certainly be back for future needs.

Always a great experience the one stop shop for all your vehicles needs great staff great atmosphere strongly reccomend derek in quick lane is great to deal with

I enjoyed the experience the staff are friendly pleasant to deal with my vehicle does have some paint chips no one in the service department has gotten back to me yet about getting them fixed and it was a month ago I brought my vehicle in to get that checked out

I dropped my 2012.f150 off because of my oil preasure light is on. I received a call saying its all done you can come pick it up.came i to my driveway 3 km.from the dealer and the same light came on. I called river city back they said bring it back first thing in the morning.so 8 am i was there and dropped off the truck. 6 hours later i recieved a call from my service advisor, she told me that i was due for an oil change and that might solve the problem.so i asked how can changing oil affect the oil pressure. Her response was thats where we are so that's what we have to do next, with no other coure to do. Reluctantly i agreed to changing the knowing full well that it would have no affect on the oil preasure.so now i have a rental car and they have to look at the machanical part of the truck to find out why theres no pil preasure.( WHY WAS THE MACHANICAL PART OF FIXING THE OIL PREASURE NOT DONE FIRST BEFORE I HAD TO PAY FOR AN OIL CHANGR.)why did it take 6 hours for them to try nothing but call me and ask me to do an oil change tell me they had given up. Myself and my 18 year old son both know thats if its not the sensor than an oil change isnt the problem. Im not impressed with the length of time and how much this is costing me for warranty work..