Mid-Town Ford Sales Limited

I dealt with another Ford Dealership but have not been happy with them. Devon Markus at Mid-Town Ford made me a Mid-Town customer

Every time I bring in my wife’s Ford Edge something makes me angry about the situation. Oil changes take forever. Advice cannot be free and it seems nobody is empowered to simply take care of the customer. Her 3 year old motorcraft battery left her stranded so we replaced it right away with a different brand. This dealership will only honour a credit on a replacement battery. I don’t need it anymore nor do I want anything to do with this dealership!

This guy is as shady as they come first he tells me a story so I give him the benefit of the doubt about this truck than I come back and he’s just a flat out lier I become to realize he is full of it and can’t take anything he says seriously don’t deal with this greasy salesman

I had a stress crack in my windshield I had stopped by the dealer to xxxxx, the Dealer ship analyzed and got back to me that the windshield was covered under warranty that made me very happy no hassles or problems just booked me an appointment and replaced the windshield. The second issue, I bought this truck from River city Ford they installed a tunnel cover that I had wanted with the truck and forgot to install drain hoses, I always had water in the back very frustrating. The service provider looked at the issue and fixed it even though it was not their issue, They fixed at N/C for some thing that should have been done at River city right the first time. I was also told by my sales person somebody would follow up on my purchase from River city it never happened just make the sale and good by. Thank to guys at Midtown they went that extra mile and looked after me I would definitely make them my next choice for buying a vehicle.

I have made the mistake of return to this service department for almost 20 years and have been disappointed most every time! I wish I had documented all the lies, failures, and ridiculously long times to get common issues repaired. They are great at keeping in contact with you, and giving your rides to and from. But, when it comes to the actual repairs you always get the same story: "We couldn't get your vehicle in until late in the day because of all the unfinished work from the day before.And, by the time we found out what parts you need it was too late to get them in time to fix it. So, it sits and waits until the next day." No wonder they are always LATE getting to peoples vehicles! Then they damage something and claim "It must have been like that when your brought it in.". Or my favourite: "Well the door is shot anyways (so why should we care if the got dented in while you left it with us)". Don't get your vehicle serviced here, until they smarten up!

Previously I had a poor rating for this dealer at 1/5. However I was frustrated based on how much I paid for a vehicle and how many issues it had. After a lot of back and forth. We came to the conclusion that a majority of the issues would be fixed. Some costs to me and a majority to the dealer. I don’t believe that I was being fair, however we all work hard for our money and our vehicles are our pride and joy. Thankfully despite the ill relationship with the dealer Scott Campbell kept his cool throughout the process. I may have been annoying but he understood and offered to repair the vehicle with minimal costs to myself as the buyer. He didn’t have to do that. I find myself an avid car buyer, I buy trucks all the time and often raise issues. Based on my experience at 3 ford stores and 4 Chrysler stores in the city is have to say midtown ford is a 4.5/5 however I’ll rate them a 5 because of the ability of the dealer to keep their cool in awkward situations and respond in a timely manner. Did I get everything fixed for free ? No. Was the dealer fair and no bs offered to fix the most concerning issues? Yes. I will return to this dealer again. Next time I’ll be purchasing a new 2021 F-150 for the bumper to bumper warranty. Highlights - Scott Campbell - took a loss to help me with expensive parts replacement Reid Boyer - A real no bs sales person that’ll tell you what he can and cannot do. He will not dance around the bush and will directly tell you what is fair and what is not based on years of experience which is a huge + 1 for me. Jackson - apprentice sales guy. Super kind always jumping out of his chair to drive you around and show you features of new power trains. Bravo. Nick Puls - probably the most knowledgeable service guy to date. Shane Mcneely - Sales. I am not proud of being difficult on this gentleman. Frustration on both sides was the cause. I now realize he was just doing what he could. Thank you to Mid-Town for alleviating the concern for a difficult buyer like me.

We dropped our vehicle off to be fixed for an autopac claim. We received our vehicle back a full day ahead of schedule. When we picked our truck up it was in the same condition as when we bought it 3.5 years ago. So clean inside and out. We were not expecting this at all. Great work!!! We look forward to buying our next vehicle off you guys.

We have purchased 6 or 7 vehicles from this dealership. Dealing with Reed Boyer keeps us coming back again and again. He always goes above and beyond when it comes to helping us select a vehicle ensuring we get the right kind of transport for our needs. We just purchased a 2018 Ford Taurus Limited on Oct 29, 2019. Even with the construction going on everything ran smoothly and the experience is one that will keep us returning to this dealership. Reed had an assistant that I believe his name is Jackson and he walked me through the operation of all the options of my vehicle. We also dealt with Eric Alsop who made the financing quick, easy and rather painless. Setting up everything for us on the dates we requested. Dealing with all 3 gentleman made this experience yet again another reason we stay loyal to Midtown Ford. Thank you Marc and Brenda Delorme

Disappointing doesn’t begin to explain our experience with Mid-town Ford in Winnipeg. In May 2018, we purchased a brand new Ford Edge from them. We were pleased with our salesman and the promptness of the purchasing process. For the month of May, they had a promotion on that every vehicle purchased would receive a $250 gas card. The month of May passed and we still didn’t receive our gas card. When you purchase a new vehicle, Ford sends you a customer survey to fill out about your experience. I contacted the dealership multiple times about receiving our gas card so I could fill out the survey with all “excellent”. Well, after being told multiple BS excuses, still no gas card so I proceeded to fill out the survey honestly. I filled out the survey with all good things except for one question: “did the dealership keep all commitments?” To which I answered “poor.” I began to explain the situation and why I was frustrated that they hadn’t kept their promise. They told me the card was sent in the mail but in the end, it wasn’t. Then I was told the owner was in BC, then I was told the cards hadn’t even been purchased yet. On June 9, I got a call from the dealership saying because of me, they did not receive any money from Ford because the survey only gave them a 60% rating. Well, at the end of the phone call I was told that Ford would be sending me a new survey that I was EXPECTED TO FILL OUT PERFECTLY BEFORE THEY GIVE ME MY GAS CARD. That’s right, they insisted it be filled out to their standards before giving me what I was entitled to according to their online ad! They told me once they receive the feedback from their new survey and it was filled out as “excellent” I would receive what I was supposed to get when we got the keys to our new vehicle. There was no fine print ANYWHERE that stated anything about a survey being filled out with nothing but excellent feedback. Finally, we received a cheque (not a gas card like promised) because we insisted that their ad be honoured. In the end, I found out that the manager/owner didn’t want to give us a gas card because they were apparently taking a big hit on giving us the vehicle for the advertised sale price. Lastly, when we traded in our old vehicle it had winter tires on it which the dealership didn’t want and we wanted to keep as they were practically new. When I picked up the tires, I discovered they were the wrong ones when I got home. They were old and basically bald with someone else’s name on them. When I tried to contact the dealership about switching the tires, I was told I could come grab them but call in advanced. Well, leaving an hour outside of Winnipeg I called them multiple times to arrange pickup to coordinate my time in Winnipeg but never received any communication back. Finally, my mother and I went to the dealership and requested my tires immediately. We sat in the dealership for 1.5 hours waiting for them to find our tires. Finally we got them and when we addressed the situation, we were told “xxxx happens”. It’s unfortunate that our experience ended up being poor after all the good things we heard about Midtown Ford. And while we absolutely love our Ford Edge, we won’t be purchasing another vehicle from them because of all the hassle. Extremely disappointed in our overall experience.

I purchased a one year old vehicle from them recently. I had a minor misunderstanding after I purchased the car which I brought to the Manager Scott's attention and he immediately solved the concern at no extra cost which I did not expect him to do, This was a very stand up move which you don't see enough of anymore. Shane Mealy in sales gave me an excellent deal and was not a high pressure expierience. The Finance Manager Diane was very knowledgeable, funny fast friendly and easy to deal with. I will definitely be reccomending and refferring friends to them. Thanks for your excellent service. Darcy