Mid-Town Ford Sales Limited

Mid-Town Ford wasted my time twice. The first time, I spoke with the sales representative on the phone about a truck I was interested in, and we agreed that I would come to the dealersh The first time, I spoke with the sales representative on the phone about a truck I was interested in, and we agreed that I would come to the dealership at 1:30 on Saturday afternoon to see it. When I arrived, the truck was out front, and I went inside to meet with the salesperson. I explained that I didn’t want to waste their time, nor did I want them wasting mine. I expected a fair price on the truck and a reasonable offer for my trade-in, and we were initially in agreement on that. The salesperson directed me to get a coffee while they attended to something, assuring me they’d be with me shortly. After a while, I noticed the truck being driven out of the lot. The salesperson then informed me that the dealership was inspecting it since it hadn’t been safety certified yet. While I waited, the salesperson left me unattended. Eventually, the truck returned—with another customer and a different salesperson. By this point, it was 2:15, and no one had evaluated my trade-in or engaged with me meaningfully, so I decided I had wasted enough time and left. At 2:30, the salesperson called, apologized, and offered to bring the truck to wherever I was. I explained that I had been upfront about my expectations, yet they completely disregarded my request to respect each other’s time. I told them I wasn’t in the mood to see the truck and needed time to decide whether I wanted to continue dealing with them. On Monday morning, the salesperson called again to see if we could work something out. After the weekend, I cooled off and decided to return to see if a deal was possible. They assessed my car, and I took the truck for a test drive, which I found impressive. Afterward, we sat down to discuss numbers. The salesperson went to the sales manager to get the trade-in value and the final price for the truck. The truck was listed at $61,995, and they lowered it by $900 to $61,095. However, they only offered $30,000 for my trade-in—far below the offers I had received from two other dealerships, which were within $500 of each other and over $8,000 higher than what Mid-Town offered, even without requiring a purchase. Ultimately, I sold my car to one of the other dealerships. I left Mid-Town feeling very disappointed that they had wasted my time yet again. The next day, the salesperson called once more, asking if there was anything they could do on the truck. I told them that they had already wasted my time twice and should be frustrated themselves since the sales manager had done them no favors, wasting both of our time. I explained that I had given them two chances and would not make the mistake of dealing with them again. Word to the wise—after 40 years of purchasing vehicles, I can confidently say there are much better dealerships to work with than Mid-Town. More

We brought our Ford F150 with serious transmission issues. There were very loud sounds coming from the passenger side during acceleration under load, violent shuddering intermittently, and at one poi issues. There were very loud sounds coming from the passenger side during acceleration under load, violent shuddering intermittently, and at one point we could only get it to third gear up a hill… going about 40kph. We brought it in for the “works” service which was due - and went over the problems we were experiencing. The service guys did the “works” package and sent it over for the techs to look at. They cleared the codes and sent us on our way telling us it was a crankshaft issue they had solved. We are now stuck in Thunderbay with all the same issues. Wish I’d seen all the “one star” ratings. More

I’ve had one previous experience here which was positive but the latest was pretty crumby. I brought my 2020 F150 in for transmission service. Upon picking up my truck I see on the bill that my exhaust sys but the latest was pretty crumby. I brought my 2020 F150 in for transmission service. Upon picking up my truck I see on the bill that my exhaust system had to be removed during this process because it’s not factory which is fine. When the technician reinstalled my exhaust they didn’t re-secure the O2 sensor wire harness on either side, one of which was rubbing the front drive shaft coupler and they also left the rear transmission mount nuts loose and galled up the transmission dipstick cap pretty badly. After discovering all of this I took pictures and went back to the dealership and showed the service manager the pictures. He told me he found all this hard to believe and that midtown service has one of the best reputations in western Canada. While I was in the service manager’s office the assistant service manager came in and asked me how I was certain that the O2 wires were secured to begin with being the the exhaust system is aftermarket. Well, A: I installed the exhaust myself and secured the wire harnesses with zip ties and B- the tech would have had to disconnect the O2 wiring when they removed my exhaust as stated on my bill so the wires would have needed to be secured upon reinstallation. The service manager restated that the technician that did the work has an excellent reputation and he found all of this hard to believe. He said maybe he could get me a bit of a discount on my next oil change if I would bring my truck in but he’d need to look into it. I told him I wasn’t looking for any type of monetary recompense, I just wanted them to be aware of what condition my truck was returned to me in. The service manager repeated he found it hard to believe, and so I left. Additionally, I was charged for 12 quarts of automatic trans fluid @ 12.50 a quart. After speaking with a ford technician at a different dealership he explained the only way they could have put that much fluid into the transmission is if they drained the entire system, the torque converter, transmission cooler and transmission lines as the entire system holds 12.5 quarts total. He explained to me that if they would have done as I asked (remove transmission pan, replace filter, reinstall pan and refill the fluid) the maximum fluid amount should have been no more than 8 quarts. Furthermore there was an additional charge of 129.99 on my bill for “shop supplies”. No explanation was given on what shop supplies were needed amounting to 129 dollars to do this work. More

I would rate zero stars if I could. I had my truck in there for around 7 months waiting for a transmission part. In that amount of time, my truck had sat in one sport the entire time. T I had my truck in there for around 7 months waiting for a transmission part. In that amount of time, my truck had sat in one sport the entire time. The part I was waiting for was on warranty which was all good. When it was time to pick up the truck they assured me that the battery was going to get replaced due to it sitting without being started in that period of time as well as having the oil changed and all the maintenance that goes along with it to have a perfectly clean vehicle when I pick it up. They ended up charging me for the oil change which I thought they should of included that due to the fact that they had it sitting for that long but whatever. Fast forward a few months after I had the truck, I took it in to Mr. Lube to have a routing oil change done. They asked me when the last time was that I had an oil change done or an entire oil and transmission flush. I explained the Ford situation and that they were suppose to do all that according to a phone conversation I had with the service guy. Anyways nothing was done for maintenance on my truck prior to picking it up. Cost me almost $1200 to have the work done that ford was suppose to do. Anyways, I own a contracting company and am actually in the market for a fleet of vehicles and I was going to go with ford for them but after this whole ordeal I am now going to be going elsewhere. Most likely Murray Chevrolet. I'm now 100% done with Ford. I really do hope there customer service and just all around service really improved. As a business owner, I am super unimpressed with the lack of everything Ford offers. More