"Stephan listened to what our needs were and what we wanted and didn't want in the vehicle. Found one that had a few options not required but is making our new car "Miss Ruby" a pleasure to drive."
"I took my company vehicle here on a Saturday to get new winter tires. I was assured it would take 1.5 hours to complete the job (which seemed long). I waited for 1.75 hours and finally asked how much longer. I was told it would be at least another hour. I explained I needed to leave as my shift was over. They politely told me they would shuttle me back to work and would deliver the vehicle when it was completed. They did not deliver the vehicle because there was an outstanding balance. I wouldn’t have been able to take the vehicle even if I had waited around due to this reason. (Which I was never informed of) at checkin.
This was a complete waste of my day and honesty and clarity would have been expected and appreciated. This vehicle is used at a group home and clients are now unable to attend programs until balance is paid after the weekend. I will never bring my personal vehicle here for service and would others to avoid it too.
Silver lining: the coffee and cookie was nice and the shuttle driver was a very nice and understanding lady. "