"Excellent team work. All of them did very good job. We are very appreciated with Daniel 's kindness n patience waiting for us for more than an hour from CAA with the new license plate, and trying to explain all the function n access in details inside the truck with minus 15 C when we picked up the new one in the late afternnon. We both enjoyed the Chinese/Cantonese experience with Daniel and Celia for all the details that we had never had before at the other dealership. Thanks again. Diane & Peter Wong from Horeb Technical Service Inc. "

"From the moment I first dealt with Mark and Steve, they made me feel as if this was more than another sale to them. I felt like they were determined to help me find the right vehicle for my needs and my budget. When I decided on the 2019 Corolla, they didn't try to pressure me into a lot of other extras that I didn't need, but would certainly have padded the price. I previously owned a 2010 Corolla and had been to the service department in the past and I will not hesitate to recommend them to any one who asks me. I was even impressed by the way that Kyra spent the time to make sure I knew about some of the features in my new vehicle and how to access them, even showing me how to pair my phone to the Bluetooth in the car. I could have just been handed the keys and shown the door and left to figure them out for myself, but that just shows the dedication to customer satisfaction that they strive for. I will, absolutely, recommend Birchwood Toyota to anyone looking to purchase a vehicle or service for a Toyota of their own. "