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Joselito and Clarito Salviejo - Joselito Salviejo
It was a very wonderful experience negotiating with Maureen.I can honestly say that she knows her job really well.She had the answers and rightful informations about all my questions and she reassured me and my wife with all our doubts about the vehicle that we purchased.She will be highly recommended by my wife and I.I thank you all very much.
Top Reviewed Specialists At This Dealership
2020 Toyota Sienna - Enclave
We were very happy with the service we got when we ordered our new van. Kelvin was very professional and a pleasure to deal with. Thank you
Seamless vehicle purchase - RAVGRL
I’ve been dealing with this Birchwood Toyota location for approx 13 years and have always been given fabulous service! Anytime I’ve been there whether it’s to purchase a vehicle (this is my 4th purchase/upgrade) or in for a service, all the staff that I’ve encountered are very friendly. I highly recommend them to my family and friends if they are looking at purchasing vehicles.
Honest, helpful sales staff - never a dull moment
Peter was very considerate and provided answers to all of my questions regarding Toyota's 2.5l GDI in a 2019 Camry. He even arranged to put the Camry on a hoist to allow me to inspect the fuel line location and protection (we previously had multiple gas leaks on another brand).
We penned a deal last night after friendly negotiations, and I was very satisfied with the final price outcome.. There was no pressure to buy and Peter was a gentleman throughout the entire car-buying process. Thank you Peter, and remember: API SN PLUS for GDI engines o;)
Worst Dealership Service/Sales People - nothappy
I am from Saskatchewan and was interested in a Toyota Tacoma. What looked like a good deal ended up being the biggest waste of my time and my weekend.
First off, I talked to a salesperson on the phone and asked about the truck. He said it was available and that yes i could hold the truck with a deposit. I gave them my credit card information to hold the truck for a week until I could drive the 6 hours to come see the truck.
Later that day while i was waiting for more photo's of the truck I received a call saying that they had made a mistake and that the truck was actually sold by another sales person that morning 3 hours after i had put a deposit on it. Of course i was not impressed.
Later that night they called me and said it actually was not sold and that it was still going to be held for me to see for the week. I then got another call back saying that ok actually now the truck was being held for someone else and that their credit application was pending. again, i was upset and confused over what was happening here. 2 days later I received a call saying that the person who had a pending credit app fell through and that I was not next in line.
I asked the sales person Chan many questions about the truck including the overall shape of the the truck, interior, tires, breaks. He had told me that the car was quotation "mint" and that the interior had no damage, tires were almost new, and that breaks were recently done. He said that the truck passed the safety with flying colors and that i should not worry about getting the truck safetied in Saskatchewan because the truck was in great shape and I wouldnt have to do anything to to truck when i brought it back to Sask.
So, I had planned a ride with my Wife for saturday to make the 6 hour trip to winnipeg from regina to pick up the truck. We got there around 12 pm and took a look at the truck. The exterior was in very good shape from first looking at it, but after checking the front bumpers and the fender flairs we found out that they were all loose and that there were rivets and screws missing on both front fender flairs and front bumper.
Then went to the interior and there was paint splattered from the previous owner on the dash--> salesman made sure this was missing in the pictures. The salesman was put off by the all of the things we found on the truck that were wrong and gave excuses like oh those must have fell off from rattling while driving. and he downplayed the paint in the interior of the truck saying " oh its a used truck it wont be perfect" . This was a huge redflag and we then went on the test drive. The salesman made me feel rushed and that we shouldnt go on the highway because it would take too long. I insisted and got it up to 100km. The steering wheel started rattling back and forth and I asked him " whats this". He said oh thats normal probly just the wear of the tires. I asked him if there was a wheel alignment done and balancing and he said he wasnt sure.
by this time i was fed up, but still wanted to see the work they had done prior to trying to sell it and also the safety inspection sheet. I demanded to speek with DAN his sales manager. I sat down with DAN and he went over the safety inspection and told me that the tires were at 30% but they did pass the safety. He told me that the breaks were at 3/12 but also passed Manitoba inspection and that was good enough that this was a used truck and thats what i should expect. we priced out all of the parts that needed to be replaced and it came to 2000$ and i said in order for me to buy this truck i will need to have them do a alignment and balance and also then test drive it out again to see if the rattling would stop. I also said that we needed to talk about dropping the price because all of the work that needed to be done in order for this truck to pass safety in SASK. DAN DAN laughed and said he will not drop the price 1 dollar. That he didnt care about SASK safety rules because it passed in Manitoba (bare minimum pass).
I looked at him and said are you seriously going to laugh in the face of a customer who just drove 6 hours to be lied to and conned into buying a truck that is not even close to what described by him and his sales team.
they continued to try and get me into the process of finance and signing the deal. I talked payments with the finance manager Kurt and he was the one small good thing about this dealership. he was honest and forthcoming. I did not sign any documents though obviously because the state of the truck.
they then made me wait 2 and a half hours before the balancing and alignment to be done so i could test out the truck again. Chan said sorry they would be another 45 minutes.
by this time i was fed up. they didnt care about me or my time and lied over and over. I left and didnt come back. wasted my weekend and my money for these xxxx bags to lie to me and try to con me into buying something that needed thousands of dollars of work.
NEVER GO TO CROWN TOYOTA!