This is the worst place of "business" I have ever dealt with in my entire life. Do not buy a car from here. Avoid this place like the plague.
Horrible experience, horrible place. Customer service does not exist.
I just got an email from someone at crown toyota asking if I was still interested in buying a car. Here is my reply:
I actually got a car from Crown toyota in 2017. And I have to tell you, this is the worst place of business I have ever dealt with in my entire life.
My bluetooth in the car doesn't work properly. I have been trying to get you people to fix it since July of last year.
I keep getting the run around, no straight answers, it's ridiculous. I deal with this guy and he says he will order the part and call me back when it's in.
Weeks go by and I don't hear anything . I leave him a couple.messages and never calls me back. I call again to speak with him, oh he doesn't work here anymore. The part still hasnt come in, we'll call you when it does.
Again weeks go by and I dont hear back. I call to talk to that second guy. You patch me to voicemail. I try that a couple times over a couple weeks and never get a call back. Finally I call again and get a hold if him. Oh ya, the part is finally here.
So I take a day off, drop my car for the day. Pick it up at the end of the day, and that guy says, they ordered the wrong part. We'll have to order the right one. It should be 3 weeks. I'll call you
Never hear from him. Weeks go by. I call to speak with him, keep getting put through to voicemail. Leave messages. Never get a call back. Finally talk to someone who tells me, oh he doesnt work here anymore.
Are you kidding me?!
Can anyone tell me what the xxxx is going on with this?
Finally talk to Matt, and he says that the second part that was ordered is not the right one, and he doesnt know how to fix my bluetooth, and that he will have to talk to his manager and get back to me. He never did. I left him a message. Never called me back.
Your place is a joke. I will tell everyone I know, and post on every platform I can, to avoid this place like the plague.
How can you be of assistance? Build a time machine so I can go back to 2017 and buy a car from somewhere else. If that fails, you can assist me by telling me what the xxxx is happening with fixing my bluetooth.