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Excellent experience - MlL
Recently purchased a car from Peace Arch Toyota and I have to say that this was the best car buying experience I've had. From reception to salesperson ( Evelyn) to finance ( Fui) to sales manager
( Scott), they went out of their way to accommodate. This is diffently not your typical car dealership. Well done guys!
Top Reviewed Specialists At This Dealership
Toyota Sales & Leasing
Toyota Sales & Leasing
Great experience! - Diane S.
Bruce was extremely helpful and was able to find us the exact vehicle we were looking for. Will definitely recommend both him and the dealership.
Tundra 2014 - Ron
I bought my used Tundra in July of this year from Alberni Toyota. Great dealership and staff.
Wynita was my sales lady she was awesome. I will be back again to buy my new Tundra in the future .
Alberni Toyota put the fun back in buying a new vehicle , with no hassle or pressure
Highly Recommend! Amazing dealership! - Mexico
Incredible group of caring people that work at this dealership. They look after your needs and will make sure you have exactly what you are looking for. No pushy sales just great people. I will definitely be a continued customer of this dealership. Special thanks to Brent for making the whole experience of my new truck so great! I highly recommend buying your next vehicle at this dealership. I have been at others and Alpjnd is hands down the best!!!
I traveled 300+ kms there and it was worth it - Shiz-Van
I live in Langley and I went all the way (a flight from YVR to YBL) to get my car from this branch. Was it worth the 500 kilometers trip (in total)? My answer is "Absolutely, I will do it again". But why? Here is my story:
I needed a car really fast, I had to get it and I had only 12 days to find the right one. I went to almost 10 dealerships (just to give you some perspective, average customer goes to 1.5 dealerships and then buys). My preference was either a Toyota Camry or a Honda Accord. One of my experiences with them was that they ask you to come in and see what they can do for you. It is their technique, to lure you to their dealership, run your credit, get a couple of signatures and down-payment, and leave you with a done deal that you are not sure what it actually was. So my advice in general for all is that don't get soft, don't give up, a good deal is a good deal for both parties, if it is not a good deal based on your research, don't give in, keep looking. I eventually (after 6 days) found Toyota branch in Campbell River on the listings. They are all super nice people. I had the pleasure of meeting Nicole (she picked me up at the airport and drove me to their branch. We talked almost 15 minutes on the way and she showed me the fair that goes around in island on our way and told me about a young man who raised money by surfing every day January), Karen (she has quite a number of responsibilities, in one sentence she is there to make sure you are happy. She helped me with coffee and tea as soon as I arrived, assisted me with the test drive, showed me all of the features of the vehicle, ...., and even installed the plate on the car for me! Oh, also she helped me with pairing my cellphone as well), Kim (I did not ask about her title but I assume she is the manager since she oversaw the whole process. She is amazing, kind, and 100% transparent. A true professional. She took care of financial side of the deal overall from calculating the costs and setting up the monthly payment all the way through removing the lien which she promised to be done next business day), and also I talked with Erik ( yes, Erik, not Eric, and believe me he is as unique as his name is. I am sure it has happened to you when you talk to someone and you realize this person is great to work with. Erik is that type of person. He is one of the sales representatives here and I have to say he was very different from most of the reps I talked with, and I talked with at least 15 reps, so I think my test sample is quite reliable). To sum it all, buying a car should be hassle free and memorable, not a harsh experience. My experience with this team is 110% positive and this is not because of the gift they gave me on top of the deal. It is because they actually care and spend time for you :-)
I enjoyed my trip. I was astounded by the top-notch customer service, and I recommend this team to work with.
Thank you everyone, I appreciate your help. I hope (and I am sure) your business grows even more.
P.S. I will be copying this review on Google and Yelp as well since I think I wrote every nice thing possible :-D
Amazing service from the moment I walked through the door. - happy hybrid
I was recommended to Downtown Toyota. I spoke with the Sales Manager Andrew on the phone explaining what I was looking for and the price. Within a very short time I received a phone call back stating they had the car, color and price I was looking for. I set an appointment for financing and Andrew and Manish worked with me on a payment plan that was comfortable for me. The day I picked up my car, Manish spent time to explain the functions of the car so I would feel comfortable driving it. I received a phone call later that day from Andrew checking in to see how I was enjoying the car. The best advertising you can have is a loyal customer spreading the word how incredible your business is. Toyota made an investment of time and good service and made me the hero of my story. When the customer comes first, the customer will last.
Always so easy to deal with and great service. - Bailey
Have bought my last 3 vehicles at this dealer. They are always helpful and courteous. I will recommend this dealer to family and friends. Keep up the good work Heartland.
Thanks John & Nisha - mb
John Lau was amazing at Toyota Regency. When I first met him, he didn’t push me at all in getting the car, he listened to my needs and then made some recommendations. He guided me through out the process.
When I made my mind, after trying out other cars from other brands, I paid him a visit again. Despite trying the rav 4 LE edition on the first instant I know I wanted to have a bit more options and was eyeing the se version.
So, he ensured that I was able to test-drive the same model as requested. Trust me it makes a big difference when you get to try the exact model- you know exactly what you are getting in terms of the package. He has been patient through out the whole process and even after getting the car, any time I have a question, I text him and he is always readily available in answering my questions.
I wanted to thank John also a big thank you goes to Nisha; who I dealt with during the delivery process in making everything smooth for me as a customer. Thank you both for your professionalism and being readily available.
Helped take the stress out of buying a car - Faulkner
I highly recommend Kristie Lee. Very knowledgeable about products available. Went out of her way to check facts and help us find what we were looking for!
Fantastic service department - Scion 012
Fantastic service department. I know great quality technicians when I see it . First of all thank you this is a Toyota . Parts last a long time . Labour costs are reasonable also . Have always received top service from the people at the counter to the service manager . Take your Toyota here .
Accommodating service - M5
Thank you Joe for helping locate a great car from Toyota. Joe and the staff from the service department as well as the front desk were able to deliver the used car, fresh from detailing, on such short notice, and did so willingly. The finance department was not as helpful as the rest of the Toyota Kelowna Staff, unfortunately.
Good experience - Portmoody
Overall good experience with this delearship. My service rep didn't return my texts in a timely manner a couple of times. Was kept waiting for 30 minutes when going to pick up my new vehicle.
Awesome service... great job getting us our new baby! - vanBruggen
We had Marty Taylor help us get our new 2019 Toyota Carolla Hatchback... we started talking to him about what we wanted. We actually were looking at the 2018’s. With his knowledge he helped us decide to hold offf for the 2019. Marty is just a great guy. Very friendly and funny, plus he put up with us lol
Looking forward to dealing with Toyota for many more years to come.
Amazing service! - christoaa
Absolutely great service! We were helped by Olaf who was the most helpful person ever! Highly recommend coming here, and make sure to ask for Olaf!
2020 Toyota Corolla XSE (Blizzard Pearl) - Toyota2020
I got a good deal and my Sales person Mr. Lance Barr was very helpful and patient with regards to all my questions and concerns about the purchase of my new vehicle.
Great experience!! - Jeffypop
We just bought a 2017 Toyota Corolla from them & it was a awesome experience! I would recommend them to all my friends & family!! Thanks for all the help!!
Pre-Owned Vehicle - CVC
I found a car on the dealership's WebSite that I thought would excellent for me and spoke with Keith Pope regarding the details. He was really patient, applied no pressure, got me the info I needed so I drove up from Victoria last Saturday & took the car for a test ride. It was everything I had hoped for so we went through with the sale. Keith was great! Brennan in Finance was super, Alan in Automotive was very helpful & Dominic with ICBC was lovely too. I had such a good experience here so unlike the Toyota & Honda dealerships in Victoria....I would never hesitate in recommending them.....they go the distance to work out a deal for you that works! I have to add that I would rather have a used Toyota than a new anything else!
Excellent service as well vehicles - Lanphil
I never had any issues shopping here and felt like I was always in control not being pushed to buy something I didn’t need I won’t shop anywhere else this is my second car from this dealership with no issues with either one......Thanks
I recently leased Toyota RAV-4 2019 - olga,1833
This is my third car from this dealership.Igor Sapojnikov! You are a great Sales person! I'll see you again a few years Thank you so march! Olga
Bad experience - Raad hanna
Had toyota body shop repair and paint front bumper on 10 months later the paint is lifting off the bumper. The paint did not adhere to the bumper there jd air gap between pain and bumper
Call july 19 none called back went in on july 23 showed the body shop the problem so the manager told me it was painted before and the bumper after market thats why the paint came off but thats not true its the service and the job they did is bad after 2 weeks they called me back told me to go icbc so i went icbc and they said toyota should cover it and said they will call toyota and have them calle me back none has call me yet
Good service from Adam Morrison - Joyce Ma
I am doing car service with Designation Toyota Burnaby for years. I highly recommend people come here as their service manager Adam Morrison is the best. He provide excellent services and advice to customer and he is very knowledgeable! I will for sure come back to this dealer because of Adam!
Richard F C Ma
Ripped off and Repair not fixed - Unimpressed0!
Took my Toyota Corolla here to get a piece that had broken on the underbelly of the car holding up my heat shield so it was lying on the exhaust pipe and making a very loud rattling, called and explained the problem my boyfriend knows a lot about cars and shimmied under to check it out and found the broke clip and took it off and zip tied the heat shield so it wasnt rattling a quick fix. When I brought it to the shop I was quoted at a full price of 72.00 once on the phone and at the store on drop off also upon making the appointment I found out there was a recall on airbags and that I had been driving a car with dangerous airbags for 7 years .. it’s just the thing that’s supposed to save your life no biggie.. anyways they said they would fix that for free so when I picked it up they informed me that the clip was unfixable on its own but that the whole fuel tank strap had to be replaced and that would cost an additional $297 which I couldn’t afford. I was still expected to pay the diagnostic fee when there was no diagnostics involved a trained professional mechanic should have right away known that the clip piece was not sold as a individual part and I should have been notified of the price and the part needed but instead they took my car in so they could fix my airbag so they didn’t have a lawsuit on there’s hands and then like the greedy fucks they are still charged me for diagnostics even though I already knew the problem and refused to refund me or waive that fee I’m sorry but what kind of mechanic needs to diagnose something that should be obvious right away seeing how there a Toyota mechanic specifically such garbage don’t go here and when I was clearly upset about the charge for doing nuthin and being quoted 72 two different times for a fixed car that is they didn’t say we might not be able to fix this or mention anything about the part that needed to be replaced the costumer service told me I signed off on it so too bad basically feel like I got robbed yes I understand you pay for the mechanics time but I should have been informed that the part would cost x amount and since I couldn’t afford it I would have refused and not brought it in at all until I could afford it I didn’t need them to diagnose anything so pissed off right now also when I called and explained the issue the guy new what I was talking about as well as I had the broken piece from under the car that they could have and should have took one look at and knew what it was or did such bullshit
Amazing from start to finish! - Cam888
Michael and Alain were absolutely amazing from start to finish they went above and beyond to help me find what I needed ASAP, because of these two I will be back to the dealership and I highly recommend!
Tires on awful condition - Elfani
I bought my car brand new on 25th of April 2018 and now it’s on 51.000 km. I had 6 free service warranty including tires. Before than the last one they checked all and noticed me that the tires are in good condition. On that service time the car was 43.000 km.
But my friends who knows lots about cars noticed me that “the tires are in terrible condition. How the service can say good for these !!! ”
Because they have also cars and also drove about 50.000 km. but their tires looks as new. And they say me that my tires may changed with worse one. But I don’t want to think this. Yesterday on 13th of August I came for the last free service on 51.000 km as they recommended and they told me that my tires on worse condition !!! Why ? Because of warranty period is finished !!! In 8.000 km. condition of tires changed from GOOD to BAD !!!
It’s awful feeling for me. And I am not sure what they did with my car. Now they offer me new tires, for 1400 dollars. And says me that your’s was Bridgestone but these are Michelin and these are much better than yours ! So I think I can ask “Do you mean that you are using low quality parts on your cars ? And I want to ask how can the change condition from good to bad in this period ?
Ecp is a rip off/horrible customer service - Notoyotasforme
Purchased a new vehicle. Ended up it was not the right one for me. I had to trade it in after a year. I purchased the extended warranty (ECP) and wanted to know if I could cancel it as you can with every other extended warranty with other vehicle types. Well I couldn't get a straight Answer from anyone at Castlegar Toyota. The owner promised to call me back and never did-way to go, worst service and from the owner no less! Ended up contacting a Toyota down on the coast who answered all my questions happily (and no, ECP can not be canceled-you basically end up forfeiting almost 2000 to Toyota) What a joke! Buyer beware.
Transparency is needed! - Paquita
We were shopping for a used car. We were told the price was negotiable when we took a first look at a car. When we returned for the second look and was serious to give an offer. We were then told there is only a $300 to $500 maximum maintenance-and-repair credit that may be possible. We respect any company having its policy. Yet, should it not be better to be more transparent with which to begin? Both parties could have saved a few precious hours in our lives. Our experience with this dealer was less than satisfactory to say the least.
WORST DEALERSHIP EVER!!! :( - Mona2000
I bought a brand-new forerunner and the salesman told me to get a remote start from somewhere other than Toyota but to go to a reputable place I did that & the first time I had any problem with the car they tried to void my warranty and told me it was because I got an aftermarket remote start which is what the salesman told me to do !!! I tried talking to the service manager and she was extremely rude and dismissive I tried talking to the general manager and he was very rude as well . I have always wanted a forerunner but I have recently sold it as there is no way in xxxx I will ever go back to Northern Toyota! They are rude & disrespectful they lied to me and they try to scam you every chance they get! DO NOT BUY FROM THIS DEALERSHIP unless you want to waste your money and be treated like garbage.