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Obaid was fantastic ! Charming and courteous ! - ianebert
Obaid answered all our numerous questions. Was patient and pleasant we bought two RAV 4's. Will definitely return for service, and other customers. Thanks
Exceeded My Expectations - shad.goulet
This was the smoothest purchase of a vehicle in my life! The whole staff was amazing through the entire process and I appreciated the no pressure approach from the sales team.
Steve Renaud, Caity, Dave, LaDonna, and Jamie were all very helpful and I will definitely recommend this dealership to everyone.
Love my new 2020 RAV4 ... A+
I like this place! - JG
I've been a sales and service customer of West Coast Toyota for over 12 years and they've always been great to deal with. In my experience, they really do live up to expectations and I'm glad they they are what they are; a great place to buy a Toyota and have it serviced. Thanks!
My frist Toyota & I am very please with iy. - ramking
On the 11 th of July I stopped in to Jim Pattison Victoria Just to look around & see what they had to offer in used SUV. While looking around I was approached by a salesman by the name of "Jefferson De Jesus " who was very knowledgable , had all the answers to all my questions , wasn't pushy & before I new it I was driving away in a 2020 Rav4 LE .
I found Jefferson a honest person & very easy to deal with.
We are just pulling out of the Westminster Toyota... - CC
We are just pulling out of the Westminster Toyota dealership in our new Toyota Highlander Limited Hybrid. It is what we wanted and is literally the only one of its kind available in Canada right now due to factory closings as a result of COVID. We called Sam at the Westminster dealership and he and Arjun really came through. They found our vehicle and figured out how to get it shipped across Canada, relatively quickly, to us. We are really pleased with the service we received-thanks so much to Arjun and Sam!
Excellent service - Maria
I recently bought a 1-year old car from Regency Toyota. I really enjoyed working with Jon Fernando. He listened to my needs and made the appropriate recommendations. Jon always presented our price and features requests to Management. Management made decisions quickly and cleanly. No aggravating back and forth. The entire purchase process was decisive, smooth, and fast. I bought a good car at a good price, and had a satisfying experience at Regency Toyota.
Thank you Ash Simaki. It was my first time I enjoyed and... - email@example.com
Thank you Ash Simaki. It was my first time I enjoyed and very happy with the best car salesman. Ash was great with all of my request and it was not a bit pressure. I love my new Toyota. Thank you again Ash for your wonderful and passionate job you have done for me.
Ripoff - rickward75
Do not take your vehicle here unless you want to be charged for labor and parts that are not necessary.
Mike the service manager hasn't a clue about vehicles. All he wants to do is rip you off. My phone call to him regarding my vehicle was obnoxious and rude . He doesn't care about the client , only to take more money from you so he can kiss his bossess xxx on what he made that day.
Took my vehicle to another garage where they said all the stuff they wanted to replace wasn't needed .
My vehicle got fixed and on time at this other shop.
I had to give it 1 star because that's what this app requests , I wanted to give it 0.
I've had work done on my other vehicles before by Toyota but since Mike tried to rip me off , I'm taking my business somewhere else. Stay away.
We’re very thankful to these dealership toyota open road... - devie may flogoso
We’re very thankful to these dealership toyota open road small place!Thank you MIKo BACOMO SPECIAL FINACE of OPEN ROAD. Thanks a lot! Great job...
I traveled 300+ kms there and it was worth it - Shiz-Van
I live in Langley and I went all the way (a flight from YVR to YBL) to get my car from this branch. Was it worth the 500 kilometers trip (in total)? My answer is "Absolutely, I will do it again". But why? Here is my story:
I needed a car really fast, I had to get it and I had only 12 days to find the right one. I went to almost 10 dealerships (just to give you some perspective, average customer goes to 1.5 dealerships and then buys). My preference was either a Toyota Camry or a Honda Accord. One of my experiences with them was that they ask you to come in and see what they can do for you. It is their technique, to lure you to their dealership, run your credit, get a couple of signatures and down-payment, and leave you with a done deal that you are not sure what it actually was. So my advice in general for all is that don't get soft, don't give up, a good deal is a good deal for both parties, if it is not a good deal based on your research, don't give in, keep looking. I eventually (after 6 days) found Toyota branch in Campbell River on the listings. They are all super nice people. I had the pleasure of meeting Nicole (she picked me up at the airport and drove me to their branch. We talked almost 15 minutes on the way and she showed me the fair that goes around in island on our way and told me about a young man who raised money by surfing every day January), Karen (she has quite a number of responsibilities, in one sentence she is there to make sure you are happy. She helped me with coffee and tea as soon as I arrived, assisted me with the test drive, showed me all of the features of the vehicle, ...., and even installed the plate on the car for me! Oh, also she helped me with pairing my cellphone as well), Kim (I did not ask about her title but I assume she is the manager since she oversaw the whole process. She is amazing, kind, and 100% transparent. A true professional. She took care of financial side of the deal overall from calculating the costs and setting up the monthly payment all the way through removing the lien which she promised to be done next business day), and also I talked with Erik ( yes, Erik, not Eric, and believe me he is as unique as his name is. I am sure it has happened to you when you talk to someone and you realize this person is great to work with. Erik is that type of person. He is one of the sales representatives here and I have to say he was very different from most of the reps I talked with, and I talked with at least 15 reps, so I think my test sample is quite reliable). To sum it all, buying a car should be hassle free and memorable, not a harsh experience. My experience with this team is 110% positive and this is not because of the gift they gave me on top of the deal. It is because they actually care and spend time for you :-)
I enjoyed my trip. I was astounded by the top-notch customer service, and I recommend this team to work with.
Thank you everyone, I appreciate your help. I hope (and I am sure) your business grows even more.
P.S. I will be copying this review on Google and Yelp as well since I think I wrote every nice thing possible :-D
Amazing service from the moment I walked through the door. - happy hybrid
I was recommended to Downtown Toyota. I spoke with the Sales Manager Andrew on the phone explaining what I was looking for and the price. Within a very short time I received a phone call back stating they had the car, color and price I was looking for. I set an appointment for financing and Andrew and Manish worked with me on a payment plan that was comfortable for me. The day I picked up my car, Manish spent time to explain the functions of the car so I would feel comfortable driving it. I received a phone call later that day from Andrew checking in to see how I was enjoying the car. The best advertising you can have is a loyal customer spreading the word how incredible your business is. Toyota made an investment of time and good service and made me the hero of my story. When the customer comes first, the customer will last.
2019 tacoma purchase - vjgates
able to purchase an awesome vehicle at a very competitive price. Deal was make very quickly and well handled. Would buy again at the Duncan store
Great Experience - Cyd B
I bought a used vehicle from Manish Bhopal yesterday. He was so incredibly courteous and professional throughout the process; he even synced my phone to the vehicle . The whole team; Manish, Andrew, and Anna were easy to work with. They were all upfront honest from the minute I walked into the dealership. No stereotypes with this crew. Thank you all!
Excellent sales service! - Greg C
I bought a pre-owned Toyota SUV at Valley Toyota last month. The dealership followed physical distancing protocols and the test-drive process worked really well. I didn't feel pressured to buy and their pricing was very fair when compared to other dealerships. Keenan Grant was excellent as a product advisor. He was honest, straightforward, and helpful. He promptly took care of some cosmetic damage that I noted and followed up to make sure that I was happy with the finished condition of the vehicle. I appreciate his integrity and his communication. Arsh Seehra in Finance was also straightforward and honest. It was a hassle-free car-buying experience.
2007 Chevrolet 2500 - jordan_mallais
I called very interested in this truck .I was put though to a saleman named Bob Y. I told him i was extremely into the truck just needed a couple more pictures of it he seemed willing to help sent a few pics of the truck. Then i asked for a few more never got them and now i get a email that the truck has sold! I asked him to put a hold on it but its gone i just wanted to let you know I work at a dealership and have bought many different motorcycles and vehicles. If he would have asked for a deposit i woulda gave him one gladly . This was a terrible experience for me i just wanted to let you guys know thanks for your time
Open road Toyota needs Much better service once a vehicle... - Jprichards
Open road Toyota needs Much better service once a vehicle is sold feel like I’ve been left out to dry after my new vehicle purchase. Service managers are a joke no care at all for the customers even if the considered issue was done by their hands or on their property you will receive the short and of the stick along with no call backs and no sympathy very disappointed Toyota experience came for quality, reliability and top resale value. Honestly feel like I didn’t get any of it. Upon purchase of my new truck I noticed the paint didn’t look as new as the truck was suppose to be so I kindly asked for a polish they said sure no problem, they didn’t a quick polish and left holograms across my truck you could see in full sun from a distance. So I asked them to repolish I provided pictures of what I was talking about. So they repolished the bed of the truck because The pictures I provided were of the bed of the truck even tho I clearly said they were across the truck and top boot they polished all my black plastic and badges so they were practically white and ripped off the few little painted touch ups I had done by a professional which I then had to pay to have done again. Took almost 3 months for these xxx hat to even acknowledge my brakes were locking up. had a different mechanic in and witness it each time I came in, yet for those 3 month they kept telling me nothing was wrong...To top it off my first attempt at fixing my warranty issue which they failed to do, they only put 1 lug nuts back on 1 of my tires so when I went to drive away my wheel did everything but fall off. And when questioned they said they think someone tryed to steal my tire and it WAS MY FAULT and I will have to pay for my once brand new rim but now messed up rim to be replaced.... like what? This is almost a year after my purchase of a 2019 Tacoma trd pro. this is just the tip of the Ice berg I will call extremely bad service. Sucks feeling like my very real problems don’t even exist. #shoulda bought any truck but a Toyota.
Bought my 6th new truck a year ago November here. Today... - Scott Sinclair
Bought my 6th new truck a year ago November here. Today we bought a C-HR car. Was not satisfied with my service at Dodge. Great vehicles , all staff were great and Cheryl in the financing department was so great. Would recommend to anyone to shop here for great service and great quality vehicles.
Service is far too expensive. - wbriangallup
They are charging too much for their labour in the service department. My company has a fleet of vehicles. I know what I should be paying. Sun Country Toyota is way out of line on their labour cost. Go Elsewhere!
Terrible, Cavalier Non-Service!!! - Travis
My brother came over specifically from Powell River for a scheduled service. The Service department had not even STARTED his service when he went to pick it up at the promised time! He had a ferry to catch, which they KNEW when he left it with them that morning! They DID NOT even have the courtesy to call and tell him! That is completely unacceptable and EXTREMELY poor service. Terrible dealership service department!
Jim Pattison Toyota Worst Car Deanship In North shore imo - Matt
I leased a Toyota highlander in 2015 and paid Monthly payment for 5 years with 5% interest without missing or delayed even one payment also paid for the premium coverage ( ware and tear) at time of lease to cover for any damages, dents, and scratches at time of expiration which means no questions ask if there was any damages up to $5000 and also paid $1300 for service for 5 years coverage of FREE inspection and oil change..I just had new tires and breaks installed 2 months ago. My lease is done this week and they are asking for another $600 for inspection... WHAT THE SCAM & MONEY GRAB! I just had it serviced and everything is done which is on the record why do I need to pay another inspection ( which was done 2 months ago ) I asked????? You tell me this is not money grabber scheme that it was fine printed in their lease contract? I will not ever deal with this company again and will not recommend it to my friends or family , Do your shopping else where and make sure you do your DD before paying a dim to JIM PATTISON dealers at North Shore Toyota . My intend for this review is just my experience and opinion on this specific business even if that can help one person who is debating to purchase a vehicle from JIM PATTISON TOYOTA and it makes them think twice It has done the propose and hope this review will save them headache and money ! GOOD LUCK WITH YOUR SHOPPING - Minus 5 Start rating!
Surprise car battery is damaged after car service - Chris
Went to Langley Toyota for periodic maintenance. I usually go to OpenRoad Toyota Richmond for service, however, since I now live in Langley, hence I had the service done there.
When I arrived, the guy asked me if I have been there before and I said I havent. He asked for my insurance papers, telling me that he needs it for my record as all toyota dealerships dont share information. His tone of voice was quite demanding. When I got back to give him my insurance papers, he told that he can actually pull up the info but still asked me to go back to my car to get the papers.
I waited for 1.5hrs to get oil change service done. At the end of it, he explained that everything was good in my vehicle, including the battery.
Yesterday, my vehicle wont start. It jumpstarted it with cables connecting to my other vehicle and it did turn on. I moved inside my garage and charged the battery to a good “FULL”. I went to Guildford, Surrey and back back to my house without stopping the engine for feat of it not restarting. I got home and parked the car on the driveway. Now, I came out of the house 5 mins later to go to the mall and get a haircut. Now it wont start again? Having charged it to FULL and running it for 30km straight. What is wrong here Langley Toyota?
Rude customer service - knowsmorethanyouthink
Went in for a small warranty job. Had Don Kyle as agent. No greeting, accusatory stance from the start. His tone and comments made you feel like it is your fault and no work should be done for you under warranty. Talks to you like a used car salesman and keeps repeating 'I've done this for 40yrs'. Doesn't realize there are many people in this world who understands mechanics and car maintenance. I would not take any technical advice from this individual.
Do I want to spend my money in a place where this rude person talks down to people?? Probably not.
What is worse, driving off a customer and losing 5-7years of servicing revenue, or being polite and doing a small warranty job and retaining a customers patronage for this period.
I guess he cannot do the math.
I called the dealer with "brake override malfunction"... - Nick Aichberger
I called the dealer with "brake override malfunction" to which I was told, and exact words "uhhh we don't know what to do..sorry!" And hung up. Left me stranded. Absolutely pathetic.
Tundra 2014 - Ron
I bought my used Tundra in July of this year from Alberni Toyota. Great dealership and staff.
Wynita was my sales lady she was awesome. I will be back again to buy my new Tundra in the future .
Alberni Toyota put the fun back in buying a new vehicle , with no hassle or pressure
Ecp is a rip off/horrible customer service - Notoyotasforme
Purchased a new vehicle. Ended up it was not the right one for me. I had to trade it in after a year. I purchased the extended warranty (ECP) and wanted to know if I could cancel it as you can with every other extended warranty with other vehicle types. Well I couldn't get a straight Answer from anyone at Castlegar Toyota. The owner promised to call me back and never did-way to go, worst service and from the owner no less! Ended up contacting a Toyota down on the coast who answered all my questions happily (and no, ECP can not be canceled-you basically end up forfeiting almost 2000 to Toyota) What a joke! Buyer beware.
Transparency is needed! - Paquita
We were shopping for a used car. We were told the price was negotiable when we took a first look at a car. When we returned for the second look and was serious to give an offer. We were then told there is only a $300 to $500 maximum maintenance-and-repair credit that may be possible. We respect any company having its policy. Yet, should it not be better to be more transparent with which to begin? Both parties could have saved a few precious hours in our lives. Our experience with this dealer was less than satisfactory to say the least.
WORST DEALERSHIP EVER!!! :( - Mona2000
I bought a brand-new forerunner and the salesman told me to get a remote start from somewhere other than Toyota but to go to a reputable place I did that & the first time I had any problem with the car they tried to void my warranty and told me it was because I got an aftermarket remote start which is what the salesman told me to do !!! I tried talking to the service manager and she was extremely rude and dismissive I tried talking to the general manager and he was very rude as well . I have always wanted a forerunner but I have recently sold it as there is no way in xxxx I will ever go back to Northern Toyota! They are rude & disrespectful they lied to me and they try to scam you every chance they get! DO NOT BUY FROM THIS DEALERSHIP unless you want to waste your money and be treated like garbage.