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Was looking for a crossover SUV and found this dealership... - sandyr
Was looking for a crossover SUV and found this dealership to have the most knowledgeable sales person (Wesley). He answered all our questions, gave us side by side comparisons to other vehicles we were considering and was ready to negotiate competitive pricing. It was by far the best sales experience, and we had visited five other dealerships that day.
Big appreciation goes to Mark for helping me decide on... - Joy B
Big appreciation goes to Mark for helping me decide on color, warranty and accessories..my anxiety level was up the roof prior to stepping in to the dealership but Mark had taken away all the negative impressions I had. He was not pushy at all..and because it was my first of the newer cars, he showed me the basics patiently..I love my Highlander XSE!….Joy
I would give more stars if there was there. I can't say... - Dizzy
I would give more stars if there was there. I can't say enough about how service took care of me and my truck. An otherwise stressful moment this two amazing men made it into one of the best customer service experiences I have every had. Words can not say enough thank you again. The staff and atmosphere is very comforting and relaxing. Good coffee as well.
I had great service at Toyota Kelowna. I spoke with... - Leticia Bohn
I had great service at Toyota Kelowna. I spoke with Steve Renault who showed me some cars and together with Joe they helped me choose the best option for me. I highly recommend Toyota and Steve Renault. I am loving driving my new Prius Prime Hybrid.
Thank you Steve.
Great friendly service. Very well organized team. Obaid... - Michal
Great friendly service. Very well organized team. Obaid helped me pick the right car, showed me the options, even provided a loaner vehicle for the time I was waiting for my new car. Linda took care of all the documents.
Very professional and efficient service in all stages of... - Gen&K
Very professional and efficient service in all stages of buying the car. Special thanks to our very friendly and accommodating dealer Jon Fernando he went above and beyond to procure the exact colour and model of vehicle we wanted and it came within the promised time. I strongly recommend to everyone who’s looking for buying a vehicle to go to this location and look for him, i’ll guarantee you he’ll make you feel comfortable and you’ll have a smooth ride buying your vehicle. All staff are friendly and knowledgeable.We got the Rav4 xle in ruby color. Thank you Toyota regency.
Hi, Lots of great inventory, The customer service was... - haroldr
Lots of great inventory, The customer service was very Good we had Lorenzo from the Lexus dealership assist us . He was very amiable and helpful.
my daughter was happy with the purchase. So great job Toyota
Awesome customer service, Derek went above and beyond to... - Kelseyorthjohnson
Awesome customer service, Derek went above and beyond to make sure I knew the in’s and out’s of my vehicle! 10/10 Toyota will for sure have my business again.
Always excellent service from the entire teamI have been... - Prasadsatish1962
Always excellent service from the entire team
I have been Toyota customer for 25 years
Toyota also followed the Covid protocols
I will recommend Toyota
service advisor is far the best! i wish he’s always there... - creynard
service advisor is far the best! i wish he’s always there whenever i need some advice regarding.my car.Service done on timely manner... Good Job Guys..... Thanks. 👍
John was great to deal with. Got our deal done quickly... - KWV
John was great to deal with. Got our deal done quickly and he went out of his way to make sure we got what we wanted.
We purchased our Toyota XLE 2021 just yesterday & we're... - annie.manlapaz
We purchased our Toyota XLE 2021 just yesterday & we're very thankful to all the staff most to our dealer Mr. Alex Mislang. He's very knowledgeable, helpful and make it a point that me & my spouse choose the best car that fits our budget. And we're thankful to Mr. Mo the Finance Manager who perfectly explained the the benefits we can avail for our car service in 3- 5 years. lastly to Mr. Sihan helps us a lot explaining the options on how to operate the new car & he's very friendly.
Thank you all!
I brought my vehicle in for regular service a week and... - ronmon24
I brought my vehicle in for regular service a week and half ago, found out some problems that were neglected by the Vernon team the last time I was in., which have led to some costly issues. I tried to speak to the Service Manager Grant Kitzman about it, and he said he would look into it and get back to me.
It's been a week, and he still won't return my calls. I've left several messages, I've called and he's been in, yet he doesn't ever take my call. Every time, he suddenly ducks out of the office, or I'm sent to his voicemail.
So this is the service that Toyota provides? There could've been an easy resolution to this, but being treated like this where I am intentionally being avoided...
I am definitely going to be cancelling my Maintenance package with Toyota. It's kind of absurd that I pay for this peace of mind but have received none of this.
I'm also going to be looking into getting out of my lease. I love my truck but I'm not going to support a company that has no respect for its customers. I've tried other management but either none of them ever work, or everyone is avoiding me.
Buyer beware. Toyota is showing they want your money, and once they have it, they're done with you.
We are happy with our 2021 Camry purchase. Tony was very... - victorswidzinski
We are happy with our 2021 Camry purchase. Tony was very friendly and easy to deal with. The people working there are all friendly. Thank-you.
Brought my Lexus in for service todayAll went well... - Lmsummers
Brought my Lexus in for service today
All went well
Everything was explained well and the job done on time
Future work was explained well
Had a super pleasant experience as a first timer. Very... - Chris
Had a super pleasant experience as a first timer. Very friendly staff and I got all the services I needed for my car at a fair price. Look for Sam whenever visiting.
Absolutely the worst service period.Truck ended up with... - 1794Tundra
Absolutely the worst service period.
Truck ended up with scratch after the wrong part was installed. They wanted to argue and blame the customer rather than take any ownership of their mistake.
Do not go here.
I experienced again an amazing service from Jim Toyota... - Jose Rolly
I experienced again an amazing service from Jim Toyota Surrrey with the help of Sarath Pulukkutti as my service advisor, when I did my 2nd service last April 17,2021. Great customer service and less waiting time!
Ali M was wonderful to work with. I came from Alberta to... - phm
Ali M was wonderful to work with. I came from Alberta to pick up our Sienna and he and his team handled all the logistics. top notch. thank you.
Poor service. My Mom went here for an oil change and... - Wade Brooks
Poor service. My Mom went here for an oil change and there is a lot of extra charge on the invoice that they did not do. Like charging for a windshield washer? When we check the vehicle it was not filled! Called back the service manager Chris and all he told us was if you want refund come back here. That’s not the point; the point is the dishonesty of this department! I wouldn’t recommend Toyota Alberni for your car needs.
Have only ever owned Toyota cars. This is the... - Lynn
Have only ever owned Toyota cars. This is the friendliest, most efficient, fairest dealership with which I’ve dealt. Appreciate very much the knowledge and service provided by Laura Lister and Dave Corrigal.
Ecp is a rip off/horrible customer service - Notoyotasforme
Purchased a new vehicle. Ended up it was not the right one for me. I had to trade it in after a year. I purchased the extended warranty (ECP) and wanted to know if I could cancel it as you can with every other extended warranty with other vehicle types. Well I couldn't get a straight Answer from anyone at Castlegar Toyota. The owner promised to call me back and never did-way to go, worst service and from the owner no less! Ended up contacting a Toyota down on the coast who answered all my questions happily (and no, ECP can not be canceled-you basically end up forfeiting almost 2000 to Toyota) What a joke! Buyer beware.
Amazing service from the moment I walked through the door. - happy hybrid
I was recommended to Downtown Toyota. I spoke with the Sales Manager Andrew on the phone explaining what I was looking for and the price. Within a very short time I received a phone call back stating they had the car, color and price I was looking for. I set an appointment for financing and Andrew and Manish worked with me on a payment plan that was comfortable for me. The day I picked up my car, Manish spent time to explain the functions of the car so I would feel comfortable driving it. I received a phone call later that day from Andrew checking in to see how I was enjoying the car. The best advertising you can have is a loyal customer spreading the word how incredible your business is. Toyota made an investment of time and good service and made me the hero of my story. When the customer comes first, the customer will last.
Transparency is needed! - Paquita
We were shopping for a used car. We were told the price was negotiable when we took a first look at a car. When we returned for the second look and was serious to give an offer. We were then told there is only a $300 to $500 maximum maintenance-and-repair credit that may be possible. We respect any company having its policy. Yet, should it not be better to be more transparent with which to begin? Both parties could have saved a few precious hours in our lives. Our experience with this dealer was less than satisfactory to say the least.
2007 Chevrolet 2500 - jordan_mallais
I called very interested in this truck .I was put though to a saleman named Bob Y. I told him i was extremely into the truck just needed a couple more pictures of it he seemed willing to help sent a few pics of the truck. Then i asked for a few more never got them and now i get a email that the truck has sold! I asked him to put a hold on it but its gone i just wanted to let you know I work at a dealership and have bought many different motorcycles and vehicles. If he would have asked for a deposit i woulda gave him one gladly . This was a terrible experience for me i just wanted to let you guys know thanks for your time
2019 tacoma purchase - vjgates
able to purchase an awesome vehicle at a very competitive price. Deal was make very quickly and well handled. Would buy again at the Duncan store
WORST DEALERSHIP EVER!!! :( - Mona2000
I bought a brand-new forerunner and the salesman told me to get a remote start from somewhere other than Toyota but to go to a reputable place I did that & the first time I had any problem with the car they tried to void my warranty and told me it was because I got an aftermarket remote start which is what the salesman told me to do !!! I tried talking to the service manager and she was extremely rude and dismissive I tried talking to the general manager and he was very rude as well . I have always wanted a forerunner but I have recently sold it as there is no way in xxxx I will ever go back to Northern Toyota! They are rude & disrespectful they lied to me and they try to scam you every chance they get! DO NOT BUY FROM THIS DEALERSHIP unless you want to waste your money and be treated like garbage.