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Excellent experience - MlL
Recently purchased a car from Peace Arch Toyota and I have to say that this was the best car buying experience I've had. From reception to salesperson ( Evelyn) to finance ( Fui) to sales manager
( Scott), they went out of their way to accommodate. This is diffently not your typical car dealership. Well done guys!
Top Reviewed Specialists At This Dealership
Toyota Sales & Leasing
Toyota Sales & Leasing
I chose West Coast Toyota to bring my truck in for its... - R.D
I chose West Coast Toyota to bring my truck in for its service and Amarr Ahmed was incredibly helpful and knowledgeable. Everyone from service department was very nice and I would continue to bring my vehicle to get serviced by these guys. Great experience overall!
Tundra 2014 - Ron
I bought my used Tundra in July of this year from Alberni Toyota. Great dealership and staff.
Wynita was my sales lady she was awesome. I will be back again to buy my new Tundra in the future .
Alberni Toyota put the fun back in buying a new vehicle , with no hassle or pressure
Highly Recommend! Amazing dealership! - Mexico
Incredible group of caring people that work at this dealership. They look after your needs and will make sure you have exactly what you are looking for. No pushy sales just great people. I will definitely be a continued customer of this dealership. Special thanks to Brent for making the whole experience of my new truck so great! I highly recommend buying your next vehicle at this dealership. I have been at others and Alpjnd is hands down the best!!!
I traveled 300+ kms there and it was worth it - Shiz-Van
I live in Langley and I went all the way (a flight from YVR to YBL) to get my car from this branch. Was it worth the 500 kilometers trip (in total)? My answer is "Absolutely, I will do it again". But why? Here is my story:
I needed a car really fast, I had to get it and I had only 12 days to find the right one. I went to almost 10 dealerships (just to give you some perspective, average customer goes to 1.5 dealerships and then buys). My preference was either a Toyota Camry or a Honda Accord. One of my experiences with them was that they ask you to come in and see what they can do for you. It is their technique, to lure you to their dealership, run your credit, get a couple of signatures and down-payment, and leave you with a done deal that you are not sure what it actually was. So my advice in general for all is that don't get soft, don't give up, a good deal is a good deal for both parties, if it is not a good deal based on your research, don't give in, keep looking. I eventually (after 6 days) found Toyota branch in Campbell River on the listings. They are all super nice people. I had the pleasure of meeting Nicole (she picked me up at the airport and drove me to their branch. We talked almost 15 minutes on the way and she showed me the fair that goes around in island on our way and told me about a young man who raised money by surfing every day January), Karen (she has quite a number of responsibilities, in one sentence she is there to make sure you are happy. She helped me with coffee and tea as soon as I arrived, assisted me with the test drive, showed me all of the features of the vehicle, ...., and even installed the plate on the car for me! Oh, also she helped me with pairing my cellphone as well), Kim (I did not ask about her title but I assume she is the manager since she oversaw the whole process. She is amazing, kind, and 100% transparent. A true professional. She took care of financial side of the deal overall from calculating the costs and setting up the monthly payment all the way through removing the lien which she promised to be done next business day), and also I talked with Erik ( yes, Erik, not Eric, and believe me he is as unique as his name is. I am sure it has happened to you when you talk to someone and you realize this person is great to work with. Erik is that type of person. He is one of the sales representatives here and I have to say he was very different from most of the reps I talked with, and I talked with at least 15 reps, so I think my test sample is quite reliable). To sum it all, buying a car should be hassle free and memorable, not a harsh experience. My experience with this team is 110% positive and this is not because of the gift they gave me on top of the deal. It is because they actually care and spend time for you :-)
I enjoyed my trip. I was astounded by the top-notch customer service, and I recommend this team to work with.
Thank you everyone, I appreciate your help. I hope (and I am sure) your business grows even more.
P.S. I will be copying this review on Google and Yelp as well since I think I wrote every nice thing possible :-D
Amazing service from the moment I walked through the door. - happy hybrid
I was recommended to Downtown Toyota. I spoke with the Sales Manager Andrew on the phone explaining what I was looking for and the price. Within a very short time I received a phone call back stating they had the car, color and price I was looking for. I set an appointment for financing and Andrew and Manish worked with me on a payment plan that was comfortable for me. The day I picked up my car, Manish spent time to explain the functions of the car so I would feel comfortable driving it. I received a phone call later that day from Andrew checking in to see how I was enjoying the car. The best advertising you can have is a loyal customer spreading the word how incredible your business is. Toyota made an investment of time and good service and made me the hero of my story. When the customer comes first, the customer will last.
Always so easy to deal with and great service. - Bailey
Have bought my last 3 vehicles at this dealer. They are always helpful and courteous. I will recommend this dealer to family and friends. Keep up the good work Heartland.
Regency Toyota is simply the best place to buy a car - AP
I am very satisfied with an excellent customer service that Jon Fernando the prouduct adviser had given when we bought a used Toyota car from Toyota Regency at 401 Kingsway. He gave us an honest report about the car whether the car had an accident or not which not many product adviser will reveal that. He gave us also a fair trade with our car and on top of that Jon and his two managers gave us 4 brand new michelin winter tires. We bought this for our daughter as she needs the car for her practicum, and she is really happy and very satisfied with the car we bought at Regency Toyota. Not only sales department, but other departments (Finance Department, their ICBC personnel also gave us a good option for the insurance that is suitable for my daughter and the best option for her) at Regency Toyota also gave us an excellent service. The used car that we just bought in October 2019 was not the first car we bought, I have bought a brand new car in September 2016 from Regency Toyota and I was very satisfied with the car and the service they gave me. They are simply the best place to buy a car and satisfaction is guarantee
Helped take the stress out of buying a car - Faulkner
I highly recommend Kristie Lee. Very knowledgeable about products available. Went out of her way to check facts and help us find what we were looking for!
Excellent service - Vicente Albeniz
Excellent service just the insurance girl at the end very u professional but doesn’t belong to this dealership, that’s why my marks doesn’t go down but don’t put this girl again, she didn’t introduce herself, didn’t explain me nothing and she didn’t give the license plate to the Toyota guys to put it on, she gave it to me to put it on, bad service really for the insurance but the Toyota service the best I recommend all the time.
Fantastic service department - Scion 012
Fantastic service department. I know great quality technicians when I see it . First of all thank you this is a Toyota . Parts last a long time . Labour costs are reasonable also . Have always received top service from the people at the counter to the service manager . Take your Toyota here .
Joe and Leila were AMAZING!! - allylumsden
I could not have had a better experience with Kelowna Toyota. Joe was so patient and knowledgable with me throughout the entire process. I would recommend to anyone looking for a new or used vehicle.
Exceptional!! - Jim & Donna
Our experience at Pattison Toyota was exemplary and this was due in no small measure to the sterling service provided by Rosario D'Angelo. From the moment we met Rosario, we knew we were dealing with an individual endowed with great integrity. He was very easy going and extremely personable and at no time did we feel any pressure to purchase. He was very knowledgeable and was able to answer all of our questions. Ultimately, Rosario's prime objective was to ensure that we were satisfied and comfortable with our purchase.
When we arrived to pick up our 2015 Venza, Rosario was as excited for us as we were for ourselves. And what a treat it was to see our used vehicle sitting proudly inside the showroom, ready for delivery. As well, the detailing that had been done was exquisite. It was like purchasing a brand new vehicle.
Rosario and Pattison Toyota, thank you for making this such a positive experience!
Jim & Donna
Awesome service... great job getting us our new baby! - vanBruggen
We had Marty Taylor help us get our new 2019 Toyota Carolla Hatchback... we started talking to him about what we wanted. We actually were looking at the 2018’s. With his knowledge he helped us decide to hold offf for the 2019. Marty is just a great guy. Very friendly and funny, plus he put up with us lol
Looking forward to dealing with Toyota for many more years to come.
Excellent service - R03
Friendly, experienced and knowledgable employees from the service reception desk to the technicians who repair your car. Reasonable cost too! Special thanks to Kerry and Jeff!
Pre-Owned Vehicle - CVC
I found a car on the dealership's WebSite that I thought would excellent for me and spoke with Keith Pope regarding the details. He was really patient, applied no pressure, got me the info I needed so I drove up from Victoria last Saturday & took the car for a test ride. It was everything I had hoped for so we went through with the sale. Keith was great! Brennan in Finance was super, Alan in Automotive was very helpful & Dominic with ICBC was lovely too. I had such a good experience here so unlike the Toyota & Honda dealerships in Victoria....I would never hesitate in recommending them.....they go the distance to work out a deal for you that works! I have to add that I would rather have a used Toyota than a new anything else!
Great experience!! - Jeffypop
We just bought a 2017 Toyota Corolla from them & it was a awesome experience! I would recommend them to all my friends & family!! Thanks for all the help!!
A happy camper - JH
After 40 years of driving, for the first time in my life I had to go to a car lot to find a car. I hate shopping of any kind and was not looking forward to dealing with a 'car salesman.' I was not a happy camper. Henry Xu was assigned to help me and his affable nature put me at ease immediately. He went on
to ask very specific and pertinent questions which allowed us to very quickly zero in on the type of
vehicle I should be looking for. It was obvious to me that Henry was very knowledgeable about the
auto industry and that I could trust his opinion. He helped me find the right car and I would recommend him to anyone who needs help in finding a car. JH
Service is a ripoff - midnightraider
Costly repairs and service manager is an idiot. Will not under any circumstances take my Rav4 to this clip joint for work. Service people are rude and ignorant.
Amazing from start to finish! - Cam888
Michael and Alain were absolutely amazing from start to finish they went above and beyond to help me find what I needed ASAP, because of these two I will be back to the dealership and I highly recommend!
Wow! Great Service! - Savary
This dealership provides excellent same day service when you really need it. Advisers were friendly and extremely helpful and obviously know what they're talking about and are able to explain things to you. Our Service Advisor was unlike any service person I have ever had in my 20 years of owning Toyotas. She was outstanding at her job!
We will definitely not be returning to the North Shore dealership where it takes 2 weeks to get an appointment even in an emergency.
Well done Destination Toyota Burnaby!
Fantastic Experience - LGoebel
New to Toyoto's but have to say what a fantastic experience we had. Right from the initial visit, very knowledgeable non pushy staff. I found the vehicle for me and when I picked it up I got a full tour of the facilities and an introduction to all parts of service. The review of services and my vehicle was so comprehensive, and I think everyone told me please please just call if you have any questions. Got my winter tires put on right away, and got a real sense that this dealership will be looking after me and my cars for many years to come.
Bad experience - Raad hanna
Had toyota body shop repair and paint front bumper on 10 months later the paint is lifting off the bumper. The paint did not adhere to the bumper there jd air gap between pain and bumper
Call july 19 none called back went in on july 23 showed the body shop the problem so the manager told me it was painted before and the bumper after market thats why the paint came off but thats not true its the service and the job they did is bad after 2 weeks they called me back told me to go icbc so i went icbc and they said toyota should cover it and said they will call toyota and have them calle me back none has call me yet
Surprise car battery is damaged after car service - Chris
Went to Langley Toyota for periodic maintenance. I usually go to OpenRoad Toyota Richmond for service, however, since I now live in Langley, hence I had the service done there.
When I arrived, the guy asked me if I have been there before and I said I havent. He asked for my insurance papers, telling me that he needs it for my record as all toyota dealerships dont share information. His tone of voice was quite demanding. When I got back to give him my insurance papers, he told that he can actually pull up the info but still asked me to go back to my car to get the papers.
I waited for 1.5hrs to get oil change service done. At the end of it, he explained that everything was good in my vehicle, including the battery.
Yesterday, my vehicle wont start. It jumpstarted it with cables connecting to my other vehicle and it did turn on. I moved inside my garage and charged the battery to a good “FULL”. I went to Guildford, Surrey and back back to my house without stopping the engine for feat of it not restarting. I got home and parked the car on the driveway. Now, I came out of the house 5 mins later to go to the mall and get a haircut. Now it wont start again? Having charged it to FULL and running it for 30km straight. What is wrong here Langley Toyota?
Ecp is a rip off/horrible customer service - Notoyotasforme
Purchased a new vehicle. Ended up it was not the right one for me. I had to trade it in after a year. I purchased the extended warranty (ECP) and wanted to know if I could cancel it as you can with every other extended warranty with other vehicle types. Well I couldn't get a straight Answer from anyone at Castlegar Toyota. The owner promised to call me back and never did-way to go, worst service and from the owner no less! Ended up contacting a Toyota down on the coast who answered all my questions happily (and no, ECP can not be canceled-you basically end up forfeiting almost 2000 to Toyota) What a joke! Buyer beware.
Transparency is needed! - Paquita
We were shopping for a used car. We were told the price was negotiable when we took a first look at a car. When we returned for the second look and was serious to give an offer. We were then told there is only a $300 to $500 maximum maintenance-and-repair credit that may be possible. We respect any company having its policy. Yet, should it not be better to be more transparent with which to begin? Both parties could have saved a few precious hours in our lives. Our experience with this dealer was less than satisfactory to say the least.
WORST DEALERSHIP EVER!!! :( - Mona2000
I bought a brand-new forerunner and the salesman told me to get a remote start from somewhere other than Toyota but to go to a reputable place I did that & the first time I had any problem with the car they tried to void my warranty and told me it was because I got an aftermarket remote start which is what the salesman told me to do !!! I tried talking to the service manager and she was extremely rude and dismissive I tried talking to the general manager and he was very rude as well . I have always wanted a forerunner but I have recently sold it as there is no way in xxxx I will ever go back to Northern Toyota! They are rude & disrespectful they lied to me and they try to scam you every chance they get! DO NOT BUY FROM THIS DEALERSHIP unless you want to waste your money and be treated like garbage.