I have been leasing Toyotas since 2012. I leased 4 vehicles (for me and my wife) during that time prior to the most recent lease. I had a 2018 Highlander LE AWD (with 3 more years on the lease). When I went in for maintenance on Nov. 30, 2020, I was invited to consider the option of returning the 2018 Highlander LE AWD and getting into a new lease for a 2020 Highlander LE AWD. Naturally, I started looking at the showroom model for the basic dimensions. I checked its doors, interior, rear, size, shape. I indicated early that I was most likely going to get an LE AWD trim. The showroom model was a higher trim level. The salesperson asked me if I wanted to test-drive the LE AWD, so I did. He showed me all the upgrades on the 2020 LE AWD. It does have some upgrades, which I could live without (e.g. bigger console screen, push-button start, blindspot detector). But he never showed me the rear hatch on the 2020 LE AWD. The 2018 LE AWD had a powered rear hatch. It wasn't until I entered into the lease and had the final run-down of the vehicle (after hours of waiting) that I discovered the 2020 LE AWD model downgraded the rear hatch to a manual rear hatch. That's a big deal, and would have been a deal breaker for me. In the past I would check everything on the exact trim level I was getting because I always leased a model I had never had before. But when going from a 2018 Highlander LE AWD to a 2020 Highlander LE AWD, the loss of a powered rear hatch is not something the customer would expect (especially in 2020), especially being told over and over of all the upgrades. I would think downgrading something as consequential as a powered rear hatch should be something worth informing the customer. I feel foolish for not checking the rear hatch on the exact LE AWD model I was getting, but it was something I missed because I already had a Highlander LE AWD, I did check the showroom model for the dimensions, and I kept being told during negotiation that the 2020 was a better version of the 2018 in all respects. And the test-drive was just a quick view of the car from the point of view of driving it. I also regret not backing out during the final rundown, but that was after signing everything (lease agreement, insurance transfer, etc) and hours of waiting and I thought I would "give it a chance". But not having the powered real hatch is inconvenient during the rainy winter months (especially having it taken away while paying the same price). I feel cheated because I wasn't even looking for a new Highlander. Now I am stuck with this for 5 years. I just want to post this so others will be more careful to check if certain features have been removed in newer models of the exact same trim level. The salesperson might not explain it to you unless you check everything. I will not be getting another Toyota after this because of my experience.