OpenRoad Toyota Richmond

To Rocky Tian of Open Road Toyota in Richmond, respect is earned thru Honesty and Integrity. Sadly, you are not qualified to be that kind of a person. This sales and lease consultant do not keep his promis earned thru Honesty and Integrity. Sadly, you are not qualified to be that kind of a person. This sales and lease consultant do not keep his promise. He said he will give me freebies once we close the deal. I negotiated for the price, a very reasonable price for him and me (I could have negotiated for more because I know the vehicle has been in the lot for more than 3 months) but I chose to leave some extra margin for him. After signing, I phoned about the freebies he promised. He replied no more because he gave me discount. What is he talking about? Discount are approved by sales manager and not sales consultant! I'm not after the value of the gift he will give me, it's more of his token of his appreciation for my business. If this person cannot keep his promises, how can you trust him for your second biggest investment after a house? This really surprised me! More

Our family had the pleasure of working with Phillip Mai twice - May of 2024 and October of 2025. Both times he was very pleasant, never pushy, and he understood what we wanted and was very helpful in us ge twice - May of 2024 and October of 2025. Both times he was very pleasant, never pushy, and he understood what we wanted and was very helpful in us getting two great used certified Corollas - a sedan and a hatchback. I would recommend him to everyone. Thank you, Phillip. And I will also mention that the rest of the staff we worked with were also very nice. More

Had a pleasure to work with Ranvir. He have a excellent service. This is my first time deal with him, also I'm highly recommend other people. Give him chance such a nice guy & u never d He have a excellent service. This is my first time deal with him, also I'm highly recommend other people. Give him chance such a nice guy & u never disappoint. More

Masao deserves 5 stars! His service is top-notch and he explains everything very carefully. Just a head up! I accidentally choose the middle answers on the survey because I His service is top-notch and he explains everything very carefully. Just a head up! I accidentally choose the middle answers on the survey because I thought it was the top Range and very good on the rating. This is my fault and I recommended his excellence to anyone who wish to shop Toyota Vehicle. More

I am a senior citizen who at 78 yrs old was talked into trading in my current Acura, which I had taken in for servicing, and buying a used Lexus which I didn't want. Beware of being taken advantage of at trading in my current Acura, which I had taken in for servicing, and buying a used Lexus which I didn't want. Beware of being taken advantage of at Open Road Toyota Richmond sales if you are a senior citizen More

It was a pleasure meeting Pablo who was our dealer. He was able to answer all our questions and patient when we needed the extra time to make a decision. He helped us find the perfect car for us. He al He was able to answer all our questions and patient when we needed the extra time to make a decision. He helped us find the perfect car for us. He also has a good sense of humour that made the whole thing pleasent. More

Sam Liang was a pleasure to deal with. He was able to answer our questions and patient when we needed the extra time to make a decision. He also has a good sense of humour that made the wh He was able to answer our questions and patient when we needed the extra time to make a decision. He also has a good sense of humour that made the whole experience even more enjoyable. More

I dealt with James Murphy, service advisor here in Richmond AutoMall Toyota, he is prompt, professional, honest and thorough. Service quality and speed of mechanics there are 5/5. Will be back and re Richmond AutoMall Toyota, he is prompt, professional, honest and thorough. Service quality and speed of mechanics there are 5/5. Will be back and refer friends and family in this dealership. - Ryan More

I am very happy to recommend Henry Lee due to his attentive service. I have leased a Toyota Crosse and Henry Lee worked as my dealer. He is a very nice people. He explained the car condition to us in attentive service. I have leased a Toyota Crosse and Henry Lee worked as my dealer. He is a very nice people. He explained the car condition to us in every detail and made a satisfactory plan for us. My wife and I are very grateful for his thoughtful and enthusiastic service. Thanks Henry. From James More

Had the pleasure to work with Sam Wong @ Richmond Toyota. Sam was professional, courteous and was a pleasure to deal with. He worked the numbers to save us a good amount of money and got the numbers down to Sam was professional, courteous and was a pleasure to deal with. He worked the numbers to save us a good amount of money and got the numbers down to prevent the 15% luxury tax on a 2024 Tacoma. I would highly recommend Sam as your next sales agent. From sales to delivery Richmond Toyota was a pleasure to deal with. They operate efficiently to meet the customer needs. More