Recently saw Vincent's ad for a used Prius Prime on Autotrader and went in to see him about the car. While we liked the car, we opted for a new one. Vincent helped us track down the Blue Magnesium color (only one in BC), and had it transferred to the dealership. We paid a deposit which he explained was fully refundable if we didn't like the color, how it handled, or just changed our mind for any reason - calmed our nerves. The car arrived a few days later; loved the color and handled as expected for an EV. Between Vincent and Mo (business manager), we were happy with the fair price we got and a few extra perks.
It's been over 10 yrs since we've purchased a new car so lots have changed. Vincent was easy to reach, very patient with our questions and we never felt pressured. Nothing puts a damper on an exciting new purchase like the lingering memory of a bad buying experience - happy to say this was NOT the case here. Thank you Vincent and Mo for the great customer service and making this a totally stressless purchase!