Well my experience with GT Toyota goes back from 2008, I purchased a brand New 2009 Tacoma, they didn't have the truck in inventory and I requested a Blue one, at the time their were no Blue 2009 Tacoma's available in the Lower Mainland, so they tried to convince me on getting a Black one, I said no, then they said they would have to order it from factory, and because of that I would have to pay MSRP. but they would throw in extra goodies like 6 FREE Oil Changes and Windows Visors for the side windows and a Bed Mat. Well after a few weeks I paid my deposit already, (Foolish Me) They told me the factory rejected their order for Blue Tacoma, and I would have to wait until spring for a blue Tacoma at the earliest. Anyhow I bowed down to get a Black one and they told me it would be coming from a dealer on Vancouver island and be at the dealer by the end of the week. When I came to pick it up, there were no visors and no bed mat, Eddie told me some BS story on how they weren't allowed to install window visors on Tacoma's and the bed mat is on order. Ok I told him to order the visors and I will install them myself. Ok he agreed. after all was said and done weeks go by no Mat, No Visor, No Oil Change Coupons. I got the one standard Free oil change from Toyota. And Well the Truck came from Sunrise Toyota in Abbotsford, BC (Not Vancouver Island) and after giving them a bad review when Toyota called me, the GM of the dealership called asked why I gave them bad scores. I told him after that I got my Truck mat 24 hours delivered to my door, Still no Visors and they denied the 6 Free Oil changes. So basically they're a bunch of liars. oh And I didn't have to pay MSRP, for a special order they were just greedy xxxxxxxx. The Business office was a joke I won't even go there. Stay away from Tim Brown's (Brown Bros Ford owned) Granville Toyota.