Kelowna Toyota
Kelowna, BC
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Loved the car I got, the prices and the condition of the car I purchased on September 2022. I bought a Toyota Corolla SE and fell in love of with the car! The service from front desk and everyone was great car I purchased on September 2022. I bought a Toyota Corolla SE and fell in love of with the car! The service from front desk and everyone was great BUT my experience with Maja was terrible. At the beginning all good and professional but things quickly went downhill. I was supposed to pick up the car by the end of August or first week of September and finish paying for the car once the car arrived. The car arrived end of August and I was in the USA. I explained maja that by the first week of september I would pick the car and finish the payment. Maja totally changed since that day become rude and manipulate, she wanted to have that on hey next paycheck, which she mentioned. Well... one year later I call her to send me the features of the car as I am selling my car. She was so rude. Did not even said hi or how are you and didn't want to help me out at all. Hopefully, someone can check those phone calls. Terrible costumer service. Never buying a car in Toyota Kelowna. Ended up selling my car to a dealership in Vancouver so I do not have to deal with this lady. More
Just purchased our 2021 Toyota Tacoma, picking up next week after detailing is done. Maya, and the remainder of the sales team were more than acommadating to provide us exactly what we were looking for. W week after detailing is done. Maya, and the remainder of the sales team were more than acommadating to provide us exactly what we were looking for. Will definitely recommend this dealership, and saleswoman who knows her stuff. More
Service is horrendous. Sat in the drive thru for 15 mins with no greetings or whatsoever. Very understaffed and inexperience in the service department. Service was fo Sat in the drive thru for 15 mins with no greetings or whatsoever. Very understaffed and inexperience in the service department. Service was for vibration in the rear of our Tacoma. Went back 3 times and still was not fixed. Installed our shift knob backwards and overtighten the handbrake of the truck. We enjoyed the sales but service really blows. End up trading in the truck elsewhere to avoid dealing with incompetency More
I purchased my first car at Toyota and had an amazing experience. I am very thankful to all who helped me, especially to Maja. She is very friendly and approachable which made the purchase process quick experience. I am very thankful to all who helped me, especially to Maja. She is very friendly and approachable which made the purchase process quick and easy. Exceptional customer service from Kelowna Toyota. Keep up the good work! More
Kevin and his staff in the service department display and deliver exemplary arrention to customers in a most attentive manner. Congratulations Kelowna Toyota for assembling such a professional team. deliver exemplary arrention to customers in a most attentive manner. Congratulations Kelowna Toyota for assembling such a professional team. More
Just picked up our new truck from kelowna Toyota, have to say our experience with them was exceptional. Dealing with our salesman, Derek, and the sales manager was first class. They looked after everything f say our experience with them was exceptional. Dealing with our salesman, Derek, and the sales manager was first class. They looked after everything for us, made the whole experience very easy and at our speed. They explained everything that was happening then Derek went through our truck, bumper to bumper. All in all it was a great experience. This is our second vehicle we purchased through them, after our first purchase we knew we wanted to get our next vehicle from them. More
I recently contacted Kelowna Toyota Service and requested a quote by phone to replace the timing belt and water pump on my Acura MDX . The Technician said that she would have to get back to me after looking a quote by phone to replace the timing belt and water pump on my Acura MDX . The Technician said that she would have to get back to me after looking in to it. I almost fell over when she got back to me with a $2500 price tag. Needless to say, I looked around and found a smaller licensed shop who completed the job for under $1100. .with warranty. Here's a tip: It pays to shop. Mel Garratt, Kelowna More