We have been interested in a hybrid vehicle and, since we were traveling to Kelowna, made an online inquiry. We very quickly received an email response from Steve Renaud followed by a phone call. We met with him at the dealership and found him to be personable and professional. He listened to us carefully and at no time did he pressure us in any way. We were quickly able to finalize a sale for the vehicle we wanted. It was delivered on time as promised and we are very satisfied with our experience at Kelowna Toyota.