Andy was absolutely fantastic from the moment I sent in a request for more information about the 2020 RAV4. Engagement was complete and sincere, and he was very attentive to my needs throughout the sales experience. He was quite knowledgeable about the vehicles I looked at, and on the rare occasion when I was able to throw out a stumper, he was very resourceful and made sure to get me the answers I needed to make an informed decision.
Extra props for the work-arounds during COVID - making short, personalized clips to post to YouTube for me to save a trip (and get me hooked!), very accommodating & courteous with test-drives, and safely teaching me about my new car while observing social distancing practices.
In the 18 years that I've been buying vehicles, I've never had such an extraordinary customer service experience. Andy went far beyond any expectations I could have had, and his genuine enthusiasm for seeing you drive away with a big smile on your face just shines through. I thought I was going to be a life-long Honda customer, but he made the difference in having me turn my cloak and look away from the CR/V. Becoming a traitor never felt so right!
I am *LOVING* my new 2020 Toyota RAV4 AWD Hybrid Limited and haven't had a second of buyer's remorse! I made a great buy, and I couldn't have done it without the expert backing of Andy and his awesome team at Kelowna Toyota!