I was contacted by Toyota Kelowna by Joe Sassine, Product Advisor at 1200 Leathead Rd, Kelowna, BC V1X 2K4 (250) 491-2475 ext 125, http://www.kelownatoyota.com. Initially they asked if I was willing to sell my Toyota Rav 4, model 2008 which had 49,000 Km on it with full maintenance done through the years by Kelowna Toyota since bought brand new from them. I had declined the offer. I was requested again. This time my wife and I came in for a talk with Joe Sassine, Product Advisor in Kelowna Toyota. We were initially offered $13,000 for the trade but with Joe's help the trade of my Rav 4 was agreed on $15,000. He then proceeded to show me the Hybrid version of Toyota Rav 4 2017 model with leather seats, GPS, chrome wheels, LED lights and other features that until today I am still learning with Joe's help. He has been a great resource to me guiding me through all the software settings in the GPS since I am like any other owner technologically a learner poor. In my opinion this Hybrid Toyota Rav 4 probably has a mind of its own (beware). It baby's you. It even has 'Siri' attached to its settings helping you to program your settings. I am still learning though. Best part is you can call Joe any time you want and he is happy to help you. If he unable he transfers you to someone who can be of help. I have found this service to be of most help to me and my wife since the glamour of owning a car passes off very quickly. I have dealt with Kelowna Toyota since I have moved to Canada in 1997. I love Toyota vehicles and all my cars are Toyota. I am saying this not because they will give me some concession in future but because I truly feel so. They make exceptional vehicles and believe me these vehicles are a life time keepers if you make the commitment of changing oil and other usual vehicle maintenance regularly. I will not be favorable in my review if I did not make mention the exceptional service team of Kelowna Toyota, since you will see them more after your vehicle purchase for the next 15 to 20 years or more. They are genuinely caring, listen to your issues, and give you a competitive fair price for the repair of your vehicles. Most importantly they do not condescendingly look at you when you have a problem with your vehicle because you are unable to explain the problem completely without the usual technical terms that they are used to. If you do not believe me just go there for once and try to pretend buying a vehicle or get your car fixed. Most of all I love their coffee Mocha machine and the free humongous cookies there while you wait. Try it sometimes. Oh, did I forget their exceptional shuttle service! Hope you guys who are considering buying vehicles have a similar experience like me. It is the genuineness in a person that is important that goes a long way into building trust and relationship that makes a company great. I believe so. I have found that abundantly in a car dealership. Can you believe it?
Licensed Practical Nurse.