I live in Vancouver and I purchased my first car 2018 4runner for 45000 CAD at Comox Toyota on August 2020. The saleman was Mark, when I was about to leave the lot I noticed that the air pressure warning was on, I asked Mark and his manager about it and they lied to me that it was not there before and they went adjust the air level and told me that the light will come off after driving a bit. I trusted them ( since they are CERTIFIED Toyota dealer) and brought it back to Vancouver. The light never went off, so when I took it for service at Toyota Surrey. They did the inspection and told me that all of the tire sensors were meant for another vehicle so they never worked.
I called the salesman and asked him to take care of it; he asked for a quote and said that he would get back to me. However, Surrey Toyota (Jim Pattison) was about to close, and I also needed my car to go to work, so i asked them to change the sensors anyway believing that Comox Toyota valued their customers and would pay for something that was completely their fault and neglectful. But Mark called me back and asked me to put everything back and wait for them to send some used sensors so they can save $200 CAD. In essence, they wanted me to risk my life to save $200.
The next day, they said that I should have waited for them to send the used, possibly faulty sensors - they said they tested them and they all worked, but these are the same people who originally inspected the vehicle; switched out the tires and rims for some reasons; and did not switch out the sensors to match the car! Am suppose to trust them? After all of this, they expected me to wait for another appointment and risk my life driving on the highway without knowing if it is safe or not. This was not a reasonable demand.
They were not willing to cover a mere $200 to keep their customer safe and I was not satisfied with their decision; and so Mark handed me off to his “new” Service Manager - Jacob. The service manager said that he was there to help me, and so I explained the situation very clearly to him - I explained how I had just seen a guy have his tire exploded on highway and almost hit 4 other cars; and how I did’t want to risk my life with a faulty sensors like that, and so I needed to fix it (as recommended by the professional at Toyota Surrey). We talked three times in two days and all he said were “YOU HAVE BEEN DRIVING IT FOR TWO MONTHS MAN, YOU HAVE BEEN RISKING YOUR LIFE” and his only solution was that he only wanted to pay for labor and kept saying the reason is “ YOU COULD HAVE WAITED AND WE COULD HAVE SENT THEM”.
So In the end , he asked me if i wanted some money or not (very rude and condescending), I asked him to send whatever he could, but made it clear to him that I am not satisfied and will escalate this issue, he said okay.
In conclusion, I find this company to be unprofessional, greedy and manipulative. They are not interested in serving their customers once money has been paid, and are irresponsible with people’s lives. The fact that they removed the factory rims and replaced them with rims from another vehicle is somewhat sketchy, and the fact that they were neglectful in ensuring that the car was safe clearly demonstrates their integrity - they have none. I find this dealership to be untrustworthy and outright scammers. I recommend that anyone considering buying from them, reconsider - it’s worth the drive elsewhere.
This experience has been so traumatizing that I couldn’t continue to keep my vehicle and remain under their scam - it’s unclear what other scams they may have done with this vehicle or what other parts they harvested from it. I can’t trust this vehicle, or this company to stand behind their vehicle in the future. I traded this vehicle in and took a loss just to remove this stress from my life - this may seem like an extreme decision, but if you experience what I have, you would understand - I write this in order to try to help others avoid the same horrible experience that I have experienced - good luck.