Comox Valley Toyota

Big thank you to Brent Loyd , for the care and thorough assistance in us buying our Rav4 Hybrid. He was thoughtful and patient with all our queries and concerns with the car and the deal. Over and above, n assistance in us buying our Rav4 Hybrid. He was thoughtful and patient with all our queries and concerns with the car and the deal. Over and above, no pressure to upsell or purchase extra. It was a very pleasant experience to deal with him. TJ was also right there for us, originally he called us about the vehicle, as he knew we were interested to purchase a hybrid, with no wait, however we acted on it quickly and went in on a day that he was not working. Both He and Brent were great to work with. Izck did a through job of paperwork and supporting us in explaining many of the details of the purchase. It was a good experience and I ended up with a very nice deal and a beautiful car ..on my birthday! YAY More

service done to my truck cost 1500 more than quoted AND when returned to me wires from behind dash were hanging all ove floor mat in front of gas pedal. when showed to them they pretty much called me a lia when returned to me wires from behind dash were hanging all ove floor mat in front of gas pedal. when showed to them they pretty much called me a liar and said I musta pulled them out. absolute insanity ! think some techs are smoking a bit too much weed on their lunch breaks . take your vehicle elsewhere for service if you can More

We dropped by Comox Valley Toyota a few weeks ago to inquire about the availability of used Toyota. We met Michael Jackson who directed us to a 2014 Rav and a 2012 Camry Hybrid XLE. After he took us on inquire about the availability of used Toyota. We met Michael Jackson who directed us to a 2014 Rav and a 2012 Camry Hybrid XLE. After he took us on a test drive of each vehicle we chose to purchase the Camry and the sale went smoothy and quickly without pressure to buy extras. All the other staff we met were equally friendly efficient and professional. A small technical problem with the Camry was dealt with quickly. While we were waiting Michael shared his favourite bread recipe with us ... our best experience ever dealing with a car dealership. More

I wish I could rate this place with zero stars. My disappointment with Comox Valley Toyota is profound and I strongly caution anyone who wants to have a service relationship with this dealership My disappointment with Comox Valley Toyota is profound and I strongly caution anyone who wants to have a service relationship with this dealership after the purchase of a new vehicle to go elsewhere. I purchased my 2019 Hybrid Highlander LE at the end of the season (2019) with a reasonable trade in. Perhaps I should have been concerned when, while waiting for the trade in value to be determined, I was informed by the service manager, Scott Stevens, that they had to determine that there was “no rat damage to the wiring.” I found this insulting but brushed it off at that time, knowing that there was no such damage (my 2008 Hybrid Highlander had always been kept in a closed garage.). I did not quibble about the price and paid cash at the time of my purchase. I had then been in for the usual scheduled service appointments (schedule 1, 2 and 1 again) -- sometimes treated rudely -- and was finally at my last visit, informed that I needed new tires. This was January of 2022. I had approximately 16,000 km on the odometer. Little did I know, the tires on my vehicle were of different brands (2 of each) and were not, as I had assumed, M+S tires. I was naive and too trusting at the time of purchase, assuming that any dealership selling a large SUV on North Vancouver Island would equip such a car with “off-road” M+S tires. At this January visit check out, I stated I needed strong M+S tires and was told “that would be taken care of at the appointment” that I would make. No one seemed concerned in January 2022 about the fact that my tires wore out unusually quickly (2 years and 16,000 km) nor asked anything about my driving conditions. I did not know the type of tires on my car were not considered “off road” quality. I asked how long I should wait for new tires and was told that 6 months would be fine. I re-scheduled for August 15, 2022. A week prior to August 15, 2022, I received a strange phone call from a young lady in the service department asking me if I was bringing in my own tires. I said “no, I am purchasing them from you. Do you not have them, and do I need to reschedule?” She said she would call me back. After no one returned my call, I called back two more times without resolution from the service department. I then decided to call to the parts department. The gentleman in the parts department told me I had two different kinds of tires on my vehicle, and they did not know which one to order. He said one pair was a better quality than the other. This was the reason for the first call. I explained I wanted the better quality tire of the two that were on my car (thinking this was the same as asking for M+S tougher tires). I was told I would get “Continental brand” with which I was not familiar. I did not know this was a “street” tire. It was the same cost as off-road Toyo or Bridgestone type of tires that I thought I would be getting (about $400 CAD). I then came in for my August 15, 2022, appointment. At this appointment I was treated quite rudely by Breanna Slater, the service area receptionist, as I was checking out, when I mentioned that my next appointment was a “service 3.” The interaction was oddly bullying in view of the otherwise benign nature of what should have occurred. I decided to follow up with Scott Stevens to let him know that his staff could be more considerate with customers. It became very clear later that Mr. Stevens did not care at all about customer impressions. Two and one-half weeks after the new tires were installed, the left rear showed low pressure and had a large bulge above the rim. I knew it was not just dangerous to try to drive where I live (I live on one of the Discovery Islands in between Vancouver Island and the mainland) but dangerous to try to drive it to the dealership 40km away. On the outer islands, only about half of the roads are paved; many are gravel. This is the case with all such places in and around North Vancouver Island. (My address is on my file at the dealership). A flatbed was needed to bring my car to the dealership. I spoke with Tina Steven’s in the service department to tell her my brand-new tire had a frightening bulge and was leaking. I emailed her a photo of the bulging tire and she said, as there was no other way to get the vehicle safely there, that the cost of towing should probably not be my responsibility. When the wrecker driver dropped off my car, he was informed that it was “not their policy to pay for towing.” I paid the tow truck driver immediately when he called me about this. (It was later suggested that I refer the towing bill to BCAA, which I have done. I am still unsure as to why I was initially told the cost of towing would not be my responsibility.) The following events made my already teetering opinion plummet. I called back multiple times and spoke to various service department staff (none who seem to talk to each other or to any other department at Comox Valley Toyota) to find out when I would get a new tire. No one ever returned my calls. Finally, I decided to call the parts department again since that worked in the past. I was told that they would order the tire, but I asked him if these tires are similar to Goodyear, Michelin or other high-grade tires. He said “you can spend as much as you want.” I said, I just need a strong tire that can withstand daily driving on gravel roads.” He said, “you need Bridgestone or Toyo tires.” (Aha! Those I am familiar with - my first Highlander had them! I thought all Highlanders were supposed to have such tires. They are advertised as all-road drive tough vehicles.). I said to the parts department gentleman that I needed to replace the inappropriate tires I was sold with a set of Bridgestone tires and that I would be foolish to leave the dealership with the same wrong tires. He ordered them and I made a new appointment. The service department then texted me with the wrong date (a day too early) for the appointment. Since I must take a ferry and drive 40 km, I wanted to be sure of when my car would be ready. Four calls from me later (no one knows anything, investigates anything or follows up on anything) I spoke with again with the parts department. He confirmed the expected day (24 hours later than the text from the service department.) I followed this up with an email to the service department (as indicated on the text message in case there is a reason for change) with a cc to the general manager Rob Ferguson. I received a response from Scott Stevens saying he was “handling this personally”. At the end of business day before my appointment I called again and confirmed that the new tires were there. At this final appointment, I was accompanied with my husband, hoping that the cause of my troubles were merely misogyny. Unfortunately, Comox Toyota is gender-neutral in its lack of attention to service. On arrival, the receptionist directed us to “our service representative” Breanna Slater. She appeared to have no memory of our previous interaction and, as best I could tell, Mr. Stevens had not relayed any of my concerns to her. She plopped down the receipt for purchase of and mounting and balancing of 4 new Bridgestone tires without acknowledging anything that had transpired. My husband asked if any consideration was being given for the other issues surrounding this situation. She said she was unfamiliar with any issues. We asked to see Mr. Stevens. He arrived at the desk, with Breanna in tow. After my husband inquired about consideration for the miscommunication, incorrect equipment, and towing expense, he began a rant about how I should have presented the towing bill to BCAA (as mentioned above, I have now done this. He said by examining the tire they could see a belt was broken so, obviously, the damage was my fault – since I had driven on gravel roads (which comprise half the roads on my home island). I asked what he will do with the three 3-week old undamaged tires that were removed and he said “they are in your car” (they were not) but I said I do not need an odd number of inappropriate unusable tires. My husband explained to Mr. Stevens that he disagreed with his assessment of the situation and that it was important to remember that all business decisions have ramifications. Mr. Stevens stood by his decision. I clarified to him we will not be purchasing any vehicles in the future from their dealership. (I had been considering an electric Rav4, but they did not know that). The service department at Comox Valley Toyota is a disservice to their customers and a disservice to the Toyota brand. These people are unpleasant, back-peddling, poor service providing and bullying. No one should deal with such treatment. Go elsewhere. They don’t deserve your money or time. More

Perry is one of the best salesmen I ever dealt with after over 155 vehicle deals I've made. He really goes above and beyond after over 155 vehicle deals I've made. He really goes above and beyond More

Thank you to Mark Hoskins who assisted us in purchasing our new vehicle. Mark is a wealth of information and was very helpful and knowledgeable in answering all of our questions. Mark guided us through th our new vehicle. Mark is a wealth of information and was very helpful and knowledgeable in answering all of our questions. Mark guided us through the purchasing process with ease. Mark gave us excellent service ! We highly recommend Mark when purchasing a vehicle. We would also like to give a big shout out to Mark's Sales Manager, James Evans. Mark introduced us to him at the start of our appointment, Mark was also a wealth of information. Can't say enough good things about these two fellows, great interpersonal skills and a great team! More

Big thank you to TJ Dafoe who helped me get my new RAV4 Hybrid. He was super awesome to deal with! Hybrid. He was super awesome to deal with! More

Thank you to Mark Hoskins who was so helpful when I ordered and took delivery of my new RAV4 hybrid. Recommend him as a salesman. ordered and took delivery of my new RAV4 hybrid. Recommend him as a salesman. More

Wanted to give a shout out to Mark Hoskins, who helped me get into a new 'used' vehicle that was within my budget and met all my needs and wants! Will definitely call Mark when I need an upgrade!! Patti get into a new 'used' vehicle that was within my budget and met all my needs and wants! Will definitely call Mark when I need an upgrade!! Patti Vermette, Port Alberni, BC More

Brent Lloyd gave us assistance with our old car and answered our many questions about the car we plan on buying. He is very personable and easy to deal with. Brent goes the extra mile for customers. We answered our many questions about the car we plan on buying. He is very personable and easy to deal with. Brent goes the extra mile for customers. We highly recommend him. Ken and Alison M. More