I tried to buy a new Sienna van as the lease on our 2013 was coming to an end. I’d bought two other new Toyota products at this dealership and only wanted to buy another. I live nearby and had always been happy here so naturally I chose them again. I even went back to the previous salesman.
I’d been talking about trading in our van. The salesman (Rob) had given me some end-of-lease numbers as we had equity in the van. The numbers were wrong twice, but I was finally given a printed sheet and that put an end to confusions.
During the visit I noticed that Rob was not really listening to me, but rather asking these weird questions. I tried talking g about the van. My research told me what they were going for on Craigslist and other sources, but Rob told me that “We don’t fool around with Craigslist!” They had OTHER sources that indicated that the van was selling for far less.
Next, he told me that the new van sale would be charged a Doc Fee, a crooked little add-on that dealers use to prop up a low-profit sale. It’s made up. I told him so. He said Valley Toyota had hung on long enough and finally had to succumb to the phoney charge.
The van I wanted was not in stock and had to be ordered. I was told that a factory order would be four months away minimum. I later found out that I could have waited two weeks and had one.
Next visit, Rob tells me that they will be charging me $395 to inspect the trade in. Huh?? I told him I’d be happy to go get a Provincial Facility Inspection. He said they wouldn’t accept that. They had to inspect the van themselves. Obviously a cash grab. He says, you signed a paper at the time of lease saying that you agreed to that charge. I asked for the signed proof. He gives me a blank and says this is what you would have signed. We had no copy ourselves so we requested one. He said the papers had been archived and were buried in a warehouse.
The trade value was predictably lowball. They drove my van and looked it over with a fine tooth comb and pointed out every flaw they could, then offered to take the van off my hands. My van was always maintained flawlessly and serviced on time.
During my shopping I had been offered a trade at Abbotsford Toyota. I gave Rob the details of the deal. Disgusted by now with these weird 80’s style tactics, I told Rob that all he had to do was give me a yes or no. There would be no phoney extra charges. He said no. We bought in Abbotsford.
Would you put up with this? Not only did I not have any value to those people as a three-time buyer, but I was treated like a sucker and tested over and over to see how stupid or uniformed I was.