About three weeks ago, I visited a couple of car dealerships for the purpose of buying a good used car. I did so with a certain amount of fear and trepidation about having to deal with the proverbial “used car salesman” who I assumed would be out to rip me off in whatever manner possible. I wondered, however, if this was just a bias of mine and if, in fact, contemporary used car salespeople actually operate according to higher standards. I therefore had a brief conversation about this with one of the salespeople at Jim Pattison North Shore Toyota in which I asked him if he ever took offence to people like me who, implicitly or explicitly, questioned his integrity with regard to telling customers the truth. He explained to me that the reputation of the shady “used car salesmen” is actually a holdover from the 1960’s, and that in fact modern salespeople -- particularly in the large established dealerships -- hold themselves to a higher ethical standard.
I am pleased to report that, in the case of North Shore Toyota at least, this updated characterization turned out to be true. To make a long story short, I bought a used Subaru Crosstrek that revealed, on the test drive, some noise issues with the right front wheel. To the dealership’s credit, they promised to completely repair all of the issues associated with that noise, and to bring the car back up to factory warranty status. While the initial indication seemed to be that just the bearings needed to be replaced, the final repairs ended up being a bit more involved than either of us anticipated. The dealership nonetheless stayed good to their word: they made sure that everything was brought back to warranty standard and even arranged for a courtesy car while mine was being inspected. I credit, in particular, salesman Charles Yu for his integrity and attention to customer care. He came through for me and shattered the myth of the shady used car salesman. Because of him, I would recommend Jim Pattison North Shore Toyota as a place you can trust.
1655 Old Eaglecliff Road
Bowen Island, BC