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Jim Pattison Toyota Northshore

North Vancouver, BC

1.2
30 Reviews

Northshore Auto Mall, 849 Automall Drive

North Vancouver, BC

V7P 3R8

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30 Reviews of Jim Pattison Toyota Northshore

December 05, 2021

At my first service (Toyota Corolla), I received a great costumer service from Mo. He was very helpful and knowledgeable to advise me some information about my new car. Thanks to Toyota North Shore Auto S More

by Danial E.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Mo
Dec 07, 2021 -

Jim Pattison Toyota Northshore responded

Hello Danial, thank you for the positive review. We truly appreciate you sharing your experience. Kind regards, Bernard Le – General Manager

November 15, 2021

No one answer the phone and it takes one day to return your voicemail specially service department even reception don’t answer the calls I am not happy at all after 10 years doing business with them and b More

by azarrabi
Recommend Dealer
No
Employees Worked With
Shops Maneger
Nov 18, 2021 -

Jim Pattison Toyota Northshore responded

Hello Azarrabi, thank you for sharing your experience. Please accept our apologies for not answering your call. We experienced a power outage early Monday morning from the wind storm which knocked out our power. Our phones were offline for most of the day while the technicians were working on restoring our systems. We are more than happy to contact you at your earliest convenience or I can be reached at bernardle@jpautogroup or (604) 985-0591. Best regards, Bernard Le – General Manager

Nov 22, 2021 -

azarrabi responded

Hi First of all it was Friday that my wife had problem with the car not Monday and another time after I did service with your dealer ship and I told them to check the tire one of the losing air they only did fill it up one week later the light went on and I asked to check the tire they said they have no time you need to leave your car here and I asked can I have a curtesy car they say no first off all this is problem from bugging if they did checked they would of find out there was a Neal in the tire anyway I had to take it to tire shop and after 15 minutes get my car , to make a customer happy you guys don’t know how !!! I wish I was managing the service department !!!!!

October 09, 2021

I brought in my car for a recall airbag. They charged for wiring issues due to my after market stereo. The microphone stopped working after so I had to bring it in again. They charged me again and said More

by PM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jackie Thunem
Oct 13, 2021 -

Jim Pattison Toyota Northshore responded

Hello PM, it is unfortunate that we did not meet your expectations. The original airbag recall was done in January and the wiring on the microphone issue is in October. We do have to pay our technicians for labor to diagnose the problem; however, if you feel there is no value in our service, we are more than happy to refund you your payment. Please do not hesitate to contact me directly at (604)985-0591 or bernardle@jpautogroup.com. Kind regards, Bernard Le – General Manager

September 25, 2021

Test drove a 2014 Dodge Durango on September 19, started off ok I brought up a couple of concerns with some chips in the paint that were showing the metal of the hood Matthew the sales advisor blurted “what More

by Mrfett74
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew McCourt
Sep 28, 2021 -

Jim Pattison Toyota Northshore responded

Hello, thank you for sharing your experience online. We rely on our customer’s feedback in order to learn and improve. We will use your scenario to coach our Product Advisors on the importance of customer service. I believe you are currently in contact with our Sales Manager, Ken. We hope that you give us another opportunity to earn your business. Kind regards, Bernard Le – General Manager.

July 09, 2021

the only reason I give this dealership 5 stars is the only reason I give this dealership 5 stars is because of Mr Ali Monemi .A great man, an honest person with fantastic sells service.He was always More

by Ali
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy Albers
Jul 14, 2021 -

Jim Pattison Toyota Northshore responded

Hello Ali, thank you for sharing your experience. Our intentions are always to look after every customer properly and unfortunately, we have lost an opportunity to earn your business. This is a great learning experience for us and something I will use to review with Andy and the team. Enjoy your new 4Runner! Best regards, Bernard Le – General Manager

June 15, 2021

This was a very disappointing visit. They didn't perform the work that was mentioned over the phone. They fraudulently wrote on the service papers about work that was not even done. I saw a service advisor More

by MB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ian Wilson
Jun 16, 2021 -

Jim Pattison Toyota Northshore responded

Hello MB, thank you for taking the time to share your experience. Please accept my apologies for the poor service. I would like an opportunity to speak with you and get further details. I can be reached at (604) 985-0591 or bernardle@jpautogroup.com. Thank you, Bernard Le – General Manager

May 19, 2021

Ali M was wonderful to work with. I came from Alberta to pick up our Sienna and he and his team handled all the logistics. top notch. thank you. More

by phm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anisa Chan
May 21, 2021 -

Jim Pattison Toyota Northshore responded

Hello Phm, thank you for the positive review. I will pass on your kind words to Ali and the team. We truly appreciate your business. Best regards, Bernard Le – General Manager

February 06, 2021

After reviewing my paperwork I noticed almost $6000 was added in optional warranty and insurance packages. I spoke with Renee 2 days later on the phone about the extras as she had mentioned in her office More

by LZ
Recommend Dealer
No
Employees Worked With
Renee tsang
Feb 22, 2021 -

Jim Pattison Toyota Northshore responded

Hello LZ, thank you for taking the time to write a review. Customer feedback is extremely important as it allows us to learn and improve. Please rest assure that your situation has been dealt with and I will review the procedure with our staff. Kind regards, Bernard Le – General Manager

August 05, 2020

Jim Pattison Toyota Worst Car Deanship In North shore imo I leased a Toyota highlander in 2015 and paid Monthly payment for 5 years with 5% interest without missing or delayed even one payment also paid for More

by Matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charles
Aug 07, 2020 -

Jim Pattison Toyota Northshore responded

Hello Mathew, thank you for taking my call. I look forward to meeting with you on Friday to get this matter resolved. In the interim, please do not hesitate to contact me should you have any other concerns. Best regards, Bernard Le – General Manager

March 26, 2020

We bought a brand new RAV4 from Jim Pattison Toyota in Sept 2019 and paid over $41,000. At the time of purchase, they booked an appointment for us to take the vehicle in for an “inspection” to ensure that More

by Vito
Recommend Dealer
No
Employees Worked With
Jackie Thunem
Mar 30, 2020 -

Jim Pattison Toyota Northshore responded

Hello Vito, customer service is extremely important to us and we value your feedback. I will review with our service manager regarding your invoice and reach out to you. Thank you for bringing this to my attention. Best regards, Bernard Le – General Manager