I have been with Destination Toyota servicing for about a year. Took my car in after I first bought it and they recommended a whole lot of servicing. I knew I would have to pay a premium servicing my car in a dealership, but I "thought" the care given to my car and their knowledge of Toyota cars will be better.
What happened in the last month was a joke. I did my regular 6 months interval servicing with them. When I took my keys, I was told the car is perfect and in incredible shape. 2 weeks later, while driving, the car stalled and I had to tow the car to the dealership. Had to replace the alternator and battery. They told me the battery was weak, but the "professional" advise was "keep driving, it will charge itself".
I was fine paying the above costs. Upon taking my car, I realized my A/C wasn't working. Prior to sending the car in, even after jump started, the A/C was working very well. I went back in immediately to get it checked. Was told I need to replace the AC Compressor because the new battery might have wrecked the A/C and quoted 2k for the parts.
Here's where the problem is. I am willing to pay for any parts that break under my care. What's unacceptable is having me pay for parts that broke under their care. I emailed the managers and their response showed inadequate knowledge of their services. In the invoice, they had written down "B1479 Flow sensor" error code and upon some researching, I knew it was an electrical issue. The managers tried to cover up by telling me it was a mechanical issue. Once I called out the BS, they finally did their research finally and said the failed component was electrical in nature but the repair is mechanical in nature. All the time during the discussion, they were trying to put the blame "mechanically" so it is not related to the battery and alternator change.
They then did another research and found out that the part is "only 1.7k" and quoted me that price. After initially quoting 2k, this reeks of incompetence - charging random costs. What I take away from this is "I only care about profits" from them.
I ended the discussion when we cant reach a desirable conclusion and took my car to replace the A/C elsewhere.