I went to buy a RAV4 hybrid limited edition, which was on booking because of it's high demand. The car arrived after 2.5 months of booking and when i went to pick the car the product advisor was not there because he temporarily stopped working due to Covid-19. There were some misc. charges which he promised to wave off at the time of pickup-he made a note of it on a piece of paper. Because he wasn't there we talked to one of there managers who behaved very impolitely,rudely and illogically. But because I had a written proof he had to surrender and he disappeared without even apologising for his unwelcome behaviour. My husband felt very bad and wanted to complain about him but i stopped him. But now I realized that people should know about him and so I'm posting here-one of my bad experience buying one of the costliest car with DESTINATION TOYOTA. Nowadays when "CUSTOMER IS GOD" , if you can't satisfy your existing customer, I don't know how would you generate new business with your rude managers who even don't have communication etiquettes.