Real bad experience for a trade ins. Put down a deposit for a Rav4 prime on May 2020, until Mar 2021 no email or phone calls any MARCH I decide to text sales about my R4P. and told him we will trade in 2 car for it. And sales Lance told us we need to wait another month til APR. Suddenly Lance told us my R4P is in already to pick it up, Okay we are so happy for it and then we decided just trades in for one car not two. Now the nightware begins, sales thought we trades in 2 cars but now just one and they are not happy for it, and they said all the bad things about your trades in car have lots of issues. LIke no service history in Toyota, now a day lots of people DIY oil change is very easy , also we have do paint job for your trades in, your car have lots recall and issue that they knew about it and already worried next buyer who will buy my trades in will have lots of issues. Then they just offer me a dirt cheap amount for my trades in. HELLO!!! Lets focus my sales of the new car first! I am the customer who actully willing to pay MRSP for your car. NOW you just loss 2 sales and shame on you guys. I will never goto Westminster TOYOTA again and not recommend for all my co-workers and friends and family.