Nanaimo Toyota

Made an inquiry on a Highlander advertised on the web at below MSRP. Was told by sales that that vehicle had been sold months ago and should not be in inventory. Just checked again and the vehicle is stil below MSRP. Was told by sales that that vehicle had been sold months ago and should not be in inventory. Just checked again and the vehicle is still there. Clearly a bait and switch tactic. Very disappointing. I have purchased two vehicles from Nanaimo Toyota and have owned Toyota's for 25 years. I realize auto sales are in a very challenging situation these days but stooping to such tactics really does tarnish the buying experience and the overall Toyota brand. Smarten up Nanaimo Toyota! More

They provide poor quality parts and installation and do not give refunds. They also provide unfriendly service. not give refunds. They also provide unfriendly service. More

I would give more stars if there was there. I can't say enough about how service took care of me and my truck. An otherwise stressful moment this two amazing men made it into one of the best customer servi enough about how service took care of me and my truck. An otherwise stressful moment this two amazing men made it into one of the best customer service experiences I have every had. Words can not say enough thank you again. The staff and atmosphere is very comforting and relaxing. Good coffee as well. More

I just purchased a 2018 Toyota Highlander XLE Hybrid. I've been on the hunt for a hybrid for the past 6 months. I live in the Victoria area and decided to make the drive up to Nanaimo to check out the Hi I've been on the hunt for a hybrid for the past 6 months. I live in the Victoria area and decided to make the drive up to Nanaimo to check out the Highlander and could not be happier with the experience. Jane and Morgan were both a pleasure to deal with! Every aspect of the purchase was positive. I highly recommend purchasing a vehicle from Nanaimo Toyota, 2 Thumbs up!! More

Thank you Ash Simaki. It was my first time I enjoyed and very happy with the best car salesman. Ash was great with all of my request and it was not a bit pressure. I love my new Toyota. Thank you again Ash very happy with the best car salesman. Ash was great with all of my request and it was not a bit pressure. I love my new Toyota. Thank you again Ash for your wonderful and passionate job you have done for me. More

Easy and Hustle free Just got my Toyota Corolla from Nanaimo Toyota ,would love to say that they are Incredible people working at Toyota Nanaimo specially Jeffery Kao who Just got my Toyota Corolla from Nanaimo Toyota ,would love to say that they are Incredible people working at Toyota Nanaimo specially Jeffery Kao who took special interest in what i was looking for and offered me the best which suits me. Thank you Jeffery Kao for taking care of my needs. More

Tacoma safety recall I drove my 09' Tacoma to the dealer to get some touch up paint and the staff checked my VIN to see if there were any outstanding safety recalls. Appa I drove my 09' Tacoma to the dealer to get some touch up paint and the staff checked my VIN to see if there were any outstanding safety recalls. Apparently there was a rear leaf campaign that Toyota was replacing faulty leaf springs and my truck was on the list. Unfortunately I noticed small cracks in both rear leafs YEARS ago and paid to have they replaced out of pocket, unknowing of the campaign. After speaking with Nigel, he said they could reimburse my costs (after providing receipts) and the cheque is in the mail; only 6 days after bringing in my truck for the touch up paint! Great service. Sold experience. Thanks you -Lj More

Detailing of my car! I do hope this gets to the right people that do the detailing. I had my car done last week and just want to say how very happy I am with how the car l I do hope this gets to the right people that do the detailing. I had my car done last week and just want to say how very happy I am with how the car looked when I picked it up and the Shuttle service was great as well, great driver with humor. I have already recommended you. Thanks again!! Norma Vernon nvernon@shaw.ca I bought my 2004 Corolla there 10 years ago and couldn't have a better car. More

Pre-Owned Vehicle I found a car on the dealership's WebSite that I thought would excellent for me and spoke with Keith Pope regarding the details. He was really patien I found a car on the dealership's WebSite that I thought would excellent for me and spoke with Keith Pope regarding the details. He was really patient, applied no pressure, got me the info I needed so I drove up from Victoria last Saturday & took the car for a test ride. It was everything I had hoped for so we went through with the sale. Keith was great! Brennan in Finance was super, Alan in Automotive was very helpful & Dominic with ICBC was lovely too. I had such a good experience here so unlike the Toyota & Honda dealerships in Victoria....I would never hesitate in recommending them.....they go the distance to work out a deal for you that works! I have to add that I would rather have a used Toyota than a new anything else! More

Warranty Service Took my recently purchased Highlander in for problems with my heating. Was treated in an great manner by the service dept. Have owned two vehicles and Took my recently purchased Highlander in for problems with my heating. Was treated in an great manner by the service dept. Have owned two vehicles and have always serviced here with no problems. More