Have been dealing with West Coast for over well over 20 years and have not had any problems. They have grown so much and hired so many new people that it just doesn't seem as personal as it was. Only 2 of the original service people (Joanne and Janette) who know me well and are always very friendly. The rest of the staff are very knowledgeable and courteous.
I really appreciate Kirk and his patience, it took me a while to choose a car and his willingness to help was greatly appreciated. I also liked the team work at Toyota as well, if Neil was not available many people stepped up to help me.
My Toyota Corolla 2009 required major service because of rodent damage under the hood. Because I have a broken wrist and cannot drive, the service dep't. arranged for two employees to come and pick up my car, and when service was completed, for it to be delivered to my door again.
Everyone was polite and professional. The feeling of being swarmed or overwhelmed by sales staff did not exist here. The smallest concern was immediately dealt with and solved. It was a truly pleasant experience which I did not expect.
Hi Ron! I'm glad, we were able to alleviate your concerns. And I'm even more pleased, you had an enjoyable experience! I look forward to, making your future visits, just as pleasant! Thank you! Damian Prasad, Sales Advisor
Always feel taken care of with true courtesy and concern for the maintenance of my vehicle and the safety of my family. The quality of work and the super friendly attitude of everyone I dealt with was so refreshing. They went the extra mile and I could not be happier to continue to be a customer. Thank you.
Thank you for the great review Dan, we appreciate your business. It's nice to hear this feedback and we appreciate your loyalty. Have a great week and we will see you at your next visit. Rick Bultitude, Service Manager.
Bruce was a great dealer. Very friendly and respectful of my time and budget. As I live quite far away, he explained everything and calculated the numbers on the phone prior to me coming to the dealership, so that I could make an informed decision about whether it would make sense to come see the car. He was super fast and efficient and got back to me with all the information I needed (including the trade in value of my old car) just a couple of hours after I first spoke to him. I was very impressed with the service I got and would definitely recommend this dealership and Bruce to anyone! Also met with Jennifer and Ashley and they were really nice and helpful too!
My first new Truck experience was a very positive one. My dealer Bruce was very accommodating and made the process fast and easy..always working to meet my goal of driving away in my new Tacoma. My ride is wonderful and I'm so impressed how well this truck fits into my life at this time. It has all the bells and whistles...and it's just so nice to drive!!