Great Communication and loyal employees. My Wife and I purchased a brand new Corolla From West Coast Toyota and we were blown away with the customer service!
Our Sales Rep was Damian Prasad and he went over everything and I mean Everything!. Safety was always his first words and his confidence in knowing his product knowledge was 10/10.
Damian went above and beyond what any normal sales person would do not to just close a sale but to make sure we got what we needed and what we wanted. This was very important to us since we were shopping on a budget and didn't know a whole lot about the newer cars. I would also like to say that Randy the sale manager and Diane Draper in Finance were also great. Thank you for a very positive experience and I recommend this location and these people mentioned on your next vehicle purchase!
Thank you, for the kind works Mark!! I sincerely appreciate it! I'm glad to hear, you are impressed with the Corolla XSE, as well as our service to you. I look forward to, continue earning your confidence, and hope to continue meeting your expectations in the future!! Thanks again!! Damian Prasad, Sales & Leasing Consultant
Staff were fast, attentive & friendly except they did not ask whether I had an aeroplan or advantage card which I have. I also have a coupon for a LED Lantern good for service to Dec 15 which i forgot to claim. Can I still come and claim it.
Good afternoon, thank you for letting us know that you were happy with our service. We are sorry to hear that you may not have received your loyalty dollars, or your Aeroplan points. These may have been added automatically but to be sure, please reach out to a service advisor at 604.465.9146 or email email@example.com with your full name and we will be sure that everything is added and that we get you the lantern that you had missed out on. Thank you for your business. Linda Leo, Customer Relations Manager. firstname.lastname@example.org
We had purchased a 2012 Toyota Camry XLe from Langley Toyota. We’ve been experiencing problems with the sunroof since we purchased the car. They continually told us there was nothing wrong with it. After some research I discovered that there’s actually a service bulletin issued by Toyota Canada about the problem with the sunroof. Langley Toyota said they’ve never heard of it. We offered to buy a brand new Highlander hybrid from them and they wouldn’t even consider our offer and actually said good luck finding one. We found Kalim at West Coast Toyota who excepted our offer for the Highlander and offered us fantastic service. We were invited to a client orientation night at West Coast where we met all the sales and service staff. I had a really good feeling about Rick the service manager and I told my husband that I feel that he’s going to help us with the Camry. I met with Rick and he immediately contacted Toyota Canada and arranged for them to pick up a third of the cost to repair our Camry; after five years! West Coast Toyota paid a third and we paid the difference. Thank U thank U thank U! We are loyal West Coast Toyota clients from here on in and spreading the word!
And “Hello JanRay!” We really do appreciate being given the opportunity to earn your business. We are thrilled you chose us for your Toyota dealership. We look forward to continuing to earn your service business in the future. Regards, Randy and the team at West Coast Toyota
Went in to West Coast Toyota just to check out a couple of Toyota vehicles I was interested in to compare with other manufacturers. Met by Mark Fernandez who was first rate all the way along, and in the end we did in fact purchase a Toyota vehicle from Mark. The experience was great, would definitely recommend checking them out if you're looking for a Toyota. If you do go there, ask for Mark.
Thank you for the great review. We are very pleased you enjoyed your purchase experience at West Coast Toyota. We are just a call away if you need anything in the future. Mark Fernandes, Product Advisor.
I had excellent experiences selling my truck and buying new one. Staff were very helpful, and knowledgeable. They answered all my questions i never felt pressured. I would strongly recommend west coast toyota.
It's easy to book an appointment on line and someone always gets back to you in a timely manner to let you know whether you've been booked or need to be moved to a different time. The staff are always friendly at the service desk and they let you know what is being done and let you know ahead of time what could be coming up for service. They are functioning very well considering that the building has been under heavy construction for the last two years!
"WestCoast Toyota is the only place I service my Rav"
I purchased my Rav Toyota 2010 from WestCoast Toyota and haven't had any significant costs until now. Janette was sympathetic to the amount of the bill but in no way pressured me in my decisions
concerning what service would be done. She also reminded me about my Advantage points which nicely reduced my bill. WestCoast Toyota does all my service from the time of purchase to now..