I took my car in for routine service as that was timely, though very little additional mileage since last service. Turned out it was a good thing, in spite of the low mileage, as rodent damage was again was discovered. Third time, but good advice given me again by your staff as to how to deal with the *&%*%. Needless to say many $$$$$ are involved too....
You ask me below to comment on the 'quality of the work', but how can I do this when it is all internal, so how can I possibly judge? Likewise the 'price'; I have absolutely no way of judging that, and as I am a very loyal customer and ALWAYS bring my Toyota to West Coast Toyota, I have to rely on faith in your staff!
You should, on these surveys, have an alternative category of 'not applicable' or 'not known', as you are otherwise making me answer questions to which I have no answer. Or else let me leave the answer blank, but there is no option for that.
In conclusion, please change your survey as suggested, or else do not expect me to complete them.