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Great experience at Charlesglen Toyota, cannot thanks... - ddahbour
Great experience at Charlesglen Toyota, cannot thank both Alison and Stephen Chan enough for their amazing service. They are professional , genuinely helpful, and so friendly. Completely put me at ease thru the whole process! Am so thrilled with my Corolla, heartfelt thanks for such a great experience!
Since I was coming up from Calgary Jordy spent lots of... - Deb
Since I was coming up from Calgary Jordy spent lots of time on the phone through calls/texts to organize the deal. They are willing to work with you to help you find the vehicle you are looking for. Definitely went above and beyond.
Second purchase/lease - Bets
We have now purchased/ leased two vehicles from this dealer, plus we have a third one serviced at this dealer which was imported. Sales and service staff are friendly, helpful and knowledgeable and we trust the service department.
awesome service - Jm
What a great experience knowing that these two awesome people help me alot and put there time and effort just to provide good service for me . Thank you so much service advisor Kim Artz for your time and patience on dealing with my warranty for going above and beyond i greatly appreciate youve done and to my agent Alex Taylaran for helping me out and understanding my situation you guys rocks! I highly recomendrd if you need help purchasing or services in your vehicle look for these two they will help you in anyway they can.
Excellent experience - mitzidflorentino
Jun Uy is very flexible and patient. It was very easy to deal with Jun Uy. He is very knowledgeable and I so happy and comfortable with the choice I made. I got a Toyota RAV 4 2019 LE AWD. It's excellent car. Thank you very much for Jun Uy, Karan. I made the right choice in buying my first car under Toyota Sherwood Park.
New Truck - Mike
Had a great purchasing experience at Red Deer Toyota. Amy and Ryan were very responsive and able to answer all my questions. Met many of the team as well as the General Manager and all were very pleasant and very focused on ensuring a positive buying experience.
new prius - Spike
excellent service from Reid Hollander. Great knowledge and very willing to go the extra mile to see
we had the proper vehicle for our needs. Wife very happy!!
Service - PW
Best front desk service team and service department I have ever had. Very informative and know there stuff. We have taken two Toyota vehicle to High River in the last week and had great service.
I liked it at my first step inside, lots of model in the... - Lemaire
I liked it at my first step inside, lots of model in the showroom. My favorite one was the sequoia with the roof top tent on it.
The service manager mr Shonne ( he is amazing ! - Ms Mann
I bought my new car from here bout mr Shonne ( service manager) is the one that makes a big difference in this place he really goes extra miles to keep you happy.. thank you Shonne!
Thanks to anne reyes and Lee for helping me to get my... - Abhed
Thanks to anne reyes and Lee for helping me to get my toyota sienna this guys is truly amazing they are really professional kind and friendly to the customer.more blessings to you guys and to heninger toyota.
Repeat Problems on New 4runner - Taber
I purchased a brand new 2019 4runner trd and i hate this vehicle, i have had it into their dealership over 4 times with no resolution. I want my money back so i can go by a new vehicle that I'm not bringing in every month because of poor quality. You have an expectation buying a 4runner that you get quality, not anymore!
We had a great purchase experience. We receives great... - Jan
We had a great purchase experience. We receives great advice about our options and the deliver was terrific. A lot of information but Stephanie made it easy and will be following up with us again soon. Can’t say enough good things
Was supposed to pick up my car today only to be told that... - Feliciabecker
Was supposed to pick up my car today only to be told that what I bought wasnt expensive enough to warrant a full tank of fuel. So apparently customer service is only important if you are buying a high ticket item. Lesson learned, when I am looking to replace my primary vehicle I certainly won't be visiting Silverwood Toyota, all over a $40 tank of fuel... Terrible experience overall. Will not visit again. Make sure you ask before you buy as standard practice in the industry doesn't always apply here.
Selling products that are not even available - Alex
My family wanted to purchase a 2019 Tundra during Toyota's end of the year rebate sale. We initially went to Country Hills Toyota, but unfortunately they did not have the color we want, so came here to Stampede. They said they can import a Grey 2019 Tundra Crewmax SR5 ASAP but requires a $5000 deposit. After providing them with the deposit and agreeing on a final sales price, we decided to sell our second car with the expectation of receiving the Tundra soon. Few weeks passed by and still no update from the dealership, when we called to ask about the status of the vehicle they kept telling us they do not know a approximate date. About one month after purchase we called them again and were told they are trying to get the Tundra from a Saskatoon dealership, however something must have happened, as after 45 days of the initial agreement they suddenly tell us there's no car available. This incident caused us to lose sale opportunities from other dealerships as the rebate event made Tundra a hot commodity. When we tried to work with the dealership for similar deal around the same price range they basically told us "the only thing they can do is return our deposit but nothing more".
Excellent salesperson Naveed chouhdry and great finance... - Alice
Excellent salesperson Naveed chouhdry and great finance department and costumer service, I would recommend this dealership. Wonderful, friendly and professional teams. I will come back!
Sèrvice centre steals your money - Tainted Service
I have owned a Toyota Tundra for 11 years (first a 2008, then a 2012). I have always had my service completed at a Toyota dealership and in various cities and towns depending where I am when in need of an oil change or scheduled service. So today was no different, I was in Grande Prairie and I needed an oil change. I headed over to the Toyota dealership and drove on in. I have never paid more than $70 for an oil change. Well imagine my surprise when I went to pay the bill and was told it was $110. When I asked about it this and explained my past cost, I was told that it must be cheaper at a major center and that their costs are higher. BS. This dealership is a rip off in the service department for sure. Buyer/user beware. I was speaking with a salesperson while my truck was in the service as I am looking to buy a new truck, but this experience of being gouged may have turned me off another Toyota all together.
Cochrane Toyota did a great job. The Lexus RX350 we found... - eLGee
Cochrane Toyota did a great job. The Lexus RX350 we found there came at a great price. Jordan Daybell made a huge effort to give the car the service that would make it viable for years to come. Linda Gagnon presented and explained the car admirably. The finance manager, Mike, was very friendly and professional. All in all an extremely pleasant experience with all the staff I had contact with. 😀
The whole experience has been horrible... - Jamie
I bought my 2015 4Runner from Toyota on the Trail earlier this year. I like the car but the whole experience has been horrible.
Initially when I bought the car the sales person told me I needed to pay for window etching, I told him I did not want this and then he indicated it had already been completed so I would have to pay for it. I told him that it is against AMVIC to charge someone for this once they have turned it down and somehow the etching hadn’t been completed and I didn’t have to pay for it.
Next the TPMS light was on during our test drive and the sales person (Yuri) told me it was because the rims on the car weren’t original and weren’t compatible with the TPM system and he wasn’t able to turn the light off. I’m not an expert so I took his word for it, at the end of the day it wasn’t a deal breaker for me.
I took my car in for service at Heniger Toyota recently and they told me that the light was on because the TPMS sensor was broken in one tire. Feels good to be lied to... Hopefully nothing else is wrong with my car they that left out during the sale process.
I reached out to Toyota on the Trail about this and they said there was nothing they would do, even though there sales person lied to me about the TPMS.
Honestly, I don’t care about the cost of fixing this it’s more just the sales mentality of this dealer ship. They lied, I bought it and now it’s my problem.
I would strongly recommend against buying a used car here. The whole process was shady and has left me with an incredibly bad taste in my mouth.
I hope not fixing the $150 TPMS in my car was worth the sale you got from me.
Good Dealerhsip here - Hugo
Best experience I’ve had in purchasing a vehicle in a long time, very professional, friendly, great bunch, would highly recommend this deal ship here
Complaint - kpatel
be aware of this cheaters.....i called for an issue for pulling my car down slightly on right while driving... i just asked them to check the wheel alignment...went there and dropped my car to just check alignment... they have rotated all the tire ( as they said ) but the ties i put it on my car cover to stick it rim...it was still there after service when i checked my car tires ( dont know how they removed the tire without taking out the ties )...so no idea they have rotated or not but they charged me $235....i paid..when i was driving back to my home after that .....issue was still there...so, i went back them talked to the service manager FAHD...he checked my car..then he realized issue is still there...so he forced me to go to ok tire and check it ( because they could not solved the issue and charged me $235 )....and he said he will take care of it ...so i went to ok tire and dropped my car there at 8 am....asked them to call FAHD ( noral toyota )...they called he said ok to check....they checked it ..i was waiting for the call to pick my car...then finally i called them at 3 pm to check status...it was not an alignment issue...but they have rotated tires again...they were charging me $77 because they could not catch the FAHD (SERVICE MANAGER AT NORAL TOYOTA) ..who gave PO to them...i was totally upset...because noral toyota charged me $235 just to rotate the tires...and just after 2 days this guys charging me $77 for rotating tire again...so i called FAHD to for this issue...when i asked him why should i pay $77 again to rotate tires again...he got mad...and he said i RIPED U OFF now i am out of it ...do what ever you want ....i was surpised by hearing this from FAHD ( SERVICE MANAGER AT NORAL TOYOTA )...the gentleman at OK tire he realised its not good to charge the customer if the NORAL TOYOTA is responsible...so he waved my charge...really appriciate to OK tire staff....But issue is still there...NORAL TOYOTA SPOILING THERE IMAGE BY DOING THIS...ITS NOT ALL ABOUT MONEY BUT THE TRUST.....so i will not go there for any service for sure,,..i better drive to edmonton......