Alberta Toyota Dealers

Thank you:) - tanya.y

I’m thrilled with my new 2019 4Runner Nightshade Ltd. Thanks Paul and Phil for your help! And Mark for teaching me all the swanky features!

Pros’ - Trevor

Great experience all around sales staff and finance where up front and honest no bs sales techniques car was delivered on time in great condition

Second purchase/lease - Bets

We have now purchased/ leased two vehicles from this dealer, plus we have a third one serviced at this dealer which was imported. Sales and service staff are friendly, helpful and knowledgeable and we trust the service department.

New Car purchase - katiebug

I received exceptional service overall in the purchase of my new Toyota Corolla hatchback. From the moment I walked into the South Pointe dealership I was treated with respect and kindness. I was honestly nervous about purchasing a car. But my product advisor Minaz Ratanshi instantly eased my concerns. Throughout the process his expertise, understanding and kindness made my purchase decision seem effortless. From test drives to obtaining my license at the Registry, Minaz was with me every step of the way. He has followed up with me to make sure I am happy with my car and I know that I can contact him anytime should a question or concern arise. I would also like to thank Finance Manager Ryan Boydall for making the finance process quick and informative. His gentle and respectful nature generated trust and provided me with information that enabled me to better protect my investment. Thank you Minaz and Ryan for everything you did to help me buy the car I love.

Serious offers considered. - Julie Newhouse

I am very happy with my experience dealing with Landon. He is very personable, honest and caring. He is patient and has a no pressure attitude while trying to find you the best deal.

Best Experience ever in a dealership - Hope Truant

Hope Truant recommends High River Toyota. Brendan was very knowledgeable with my NEW 2020 Toyota Corolla... He answered all of my questions and took us for a drive in the car.. Corine was also very friendly and helped us to secure a loan.. The People @ High River Toyota are very friendly and know their stuff. I would highly recommend High River Toyota to any one... Brendan even delivered my car to me ,, to the Crowsnest Pass,, Love that he did...He also that day went over all the features in the car.(not that I remember them all).. Thank You Brendan Sutcliffe and staff @ High River Toyota...💖😀

Your team - Rizz

Wondering where Alex got to he was the best next to Dennis and Mike. These three were all fantastic Dennis retired mike moves on. Hope new person is the same

Tried very hard. - Len

The people I worked with tried very hard to make it the best possible experience..if there was a problem,they found a satisfactory resolution.

Excellent service - Appreciation

We have Carlos who is the sale representative, he was very patient and friendly, running back and forth between us and management to try to give us a better deal of the car. Talat - the technology consultant, extremely knowledgeable in cars, we call him back for some minors concerns of the brand new RAV4 , he took our call during his lunch break ( he went late for his lunch as he was waiting for us to finish with the payment and to give us the keys ), and he was able to give a detailed answer, made us feel very confident with the car. Tarek - the financial manager also very friendly and sincere when advising extra services to the new car, we did not feel any pressure from him.

Excellent - Qing

Recently we bought a 2020 Toyota Sienna LE AWD through Danning Wang and Elaine Zhu at Heninger Toyota, Mr Danning provided excellent customer service. He very patiently listened to us and immediately understood our needs. And Elaine gives us very helpful financial suggestion. They provided us a wealth of options tailored to our needs, which allowed us to make a quick and confident purchase decision. We have a excellent car purchase experience at this time ! Thanks again Danning and Elaine, you are the best !

Repeat Problems on New 4runner - Taber

I purchased a brand new 2019 4runner trd and i hate this vehicle, i have had it into their dealership over 4 times with no resolution. I want my money back so i can go by a new vehicle that I'm not bringing in every month because of poor quality. You have an expectation buying a 4runner that you get quality, not anymore!

Great Experience - Ryan

We came in to pay out a lease mid term, and were introduced to the finance manager named Geoff Houghton. Paying out a lease is essentially cutting ties with the dealership, yet we were treated like we were coming in to purchase a half-a-dozen cars. The level of service and courtesy we received was truly exemplary. We will certainly recommend Geoff to anyone!

Very helpful - Bvan25

Very helpful and made the process of buying my chevy silverado easy. Could answer any questions I had and very easy to deal with very happy with my purchase

Third new car from this dealer in 12 years - Danthetravellinman

Never had an issue. Good inventory available. Not vet convenient location BUT pretty good shuttle service available. Service department does good work. Would recommend and will go back

Excellent. - Trevor

Our experience with Myron Darr and Canyon Creek Toyota was nothing short of excellent and professional. We recommend both highly and will continue to do business with them.

Sèrvice centre steals your money - Tainted Service

I have owned a Toyota Tundra for 11 years (first a 2008, then a 2012). I have always had my service completed at a Toyota dealership and in various cities and towns depending where I am when in need of an oil change or scheduled service. So today was no different, I was in Grande Prairie and I needed an oil change. I headed over to the Toyota dealership and drove on in. I have never paid more than $70 for an oil change. Well imagine my surprise when I went to pay the bill and was told it was $110. When I asked about it this and explained my past cost, I was told that it must be cheaper at a major center and that their costs are higher. BS. This dealership is a rip off in the service department for sure. Buyer/user beware. I was speaking with a salesperson while my truck was in the service as I am looking to buy a new truck, but this experience of being gouged may have turned me off another Toyota all together.

A great experience! - Josh

I bought a Corolla here on recommendation from a friend. The staff were friendly, and made the whole experience an easy and positive one. Andrew was a great help without being pushy, and even came to pick up my friend and I when we had trouble on the way to the dealer to pick up the car.

AVOID THIS PLACE AND LISTEN TO THE 1 STAR REVIEWS OR YOU WIL - JAY

Please note that I have no motivation to write this review then to WARN OTHERS. The staff at Toyota on the Trail practices high pressure sales tactics and will add extra hidden fees and high interest rates. Don’t be fooled. They conceal the total cost of the loan and will only show you the bi-weekly payment. Which means you may end up paying thousands extra. They literally refuse to show you the total cost until you are about to SIGN THE BILL OF SALES. Once they get your deposit or you sign documents they will attempt to run off with your money and refuse to address any issues you may have with your financing or car. They will also attempt to force you to pay FALSE AMVIC FEE'S WHICH TOTAL $500 OR MORE. DO YOURSELF A FAVOUR AND LOOK THROUGH THE 1 STAR REVIEWS, the number one complaint is DISHONESTY. They will lie to your face once you figure out their deception and THE THOUSANDS OF UNDISCLOSED DOLLARS ON YOUR LOANS, suddenly the sales person you were dealing with will be nowhere to be found and they will bring out one of their sales managers to intimidate and gaslight you. They will also spend hours forcefully persuading you to buy pointless warranties and have you waiting around for several hours in a stuffy room. Mothers and families with children be warned. The management team and sales people are MORALLY BANKRUPT and will LIE, CHEAT and STEAL to swindle every dollar from you. I have never left a bad review in my life but my experience was so horrendous I needed to let others know. Go somewhere else if you can help it. ANY OTHER DEALERSHIP IS BETTER THEN THIS ONE. xxxx, go to another Toyota location and try your luck there. All the 5 star reviews are because they hand you an iPad and ask everyone to give them 5 stars before they get you into to speak to the financing department and start their swindling. If you doing any dealings with them, keep all your documents and record all their promises or they will go back on their word. Overall, this was one of the most disappointing and heartbreaking experiences I have ever had with any business. There is NOTHING that these jokers can offer me to EVER set foot in their dealership again. My morals cannot be bought out. BUYER BEWARE! To the team at Toyota on the Trail, I have told countless people about my experiences at your dealership and every single one was shocked and disgusted. You seriously need to consider the way you train your staff and management in conflict resolution and basic human respect. Word of mouth is powerful and I am pleased to see that word is getting out about the unethical way you are treating customers. Your ratings are taking a dive and it is well deserved!

Good Dealerhsip here - Hugo

Best experience I’ve had in purchasing a vehicle in a long time, very professional, friendly, great bunch, would highly recommend this deal ship here

Complaint - kpatel

be aware of this cheaters.....i called for an issue for pulling my car down slightly on right while driving... i just asked them to check the wheel alignment...went there and dropped my car to just check alignment... they have rotated all the tire ( as they said ) but the ties i put it on my car cover to stick it rim...it was still there after service when i checked my car tires ( dont know how they removed the tire without taking out the ties )...so no idea they have rotated or not but they charged me $235....i paid..when i was driving back to my home after that .....issue was still there...so, i went back them talked to the service manager FAHD...he checked my car..then he realized issue is still there...so he forced me to go to ok tire and check it ( because they could not solved the issue and charged me $235 )....and he said he will take care of it ...so i went to ok tire and dropped my car there at 8 am....asked them to call FAHD ( noral toyota )...they called he said ok to check....they checked it ..i was waiting for the call to pick my car...then finally i called them at 3 pm to check status...it was not an alignment issue...but they have rotated tires again...they were charging me $77 because they could not catch the FAHD (SERVICE MANAGER AT NORAL TOYOTA) ..who gave PO to them...i was totally upset...because noral toyota charged me $235 just to rotate the tires...and just after 2 days this guys charging me $77 for rotating tire again...so i called FAHD to for this issue...when i asked him why should i pay $77 again to rotate tires again...he got mad...and he said i RIPED U OFF now i am out of it ...do what ever you want ....i was surpised by hearing this from FAHD ( SERVICE MANAGER AT NORAL TOYOTA )...the gentleman at OK tire he realised its not good to charge the customer if the NORAL TOYOTA is responsible...so he waved my charge...really appriciate to OK tire staff....But issue is still there...NORAL TOYOTA SPOILING THERE IMAGE BY DOING THIS...ITS NOT ALL ABOUT MONEY BUT THE TRUST.....so i will not go there for any service for sure,,..i better drive to edmonton......