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Great service! It was a pleasure to buy my new car from... - Glynndondobson
Great service! It was a pleasure to buy my new car from start to finish, I would highly recommend to anyone purchasing a used vehicle.
Excellent - joshua.p.g
She's very friendly y professional. I've never had any issues with her. She always has a big smile whenever i approach which makes it to tell her what my problem is on the day I visit toyota.
Purchase a new vehicle. - Daryl
We purchased a 2020 Corolla from Jordan the bow tie guy Gill. Jordan was very knowledgeable for the product that would suit our needs. One thing that made the transaction very easy was they gave us top dollar for our older Toyota. The deal was 90% over the phone which was very quick and painless.
One thing that disappointed our experience is that we drove in from Saskatchewan five days after the deal to pick up the car, after we drove away from the dealer we noticed that the passenger side head light has glue or silicone in the lens cover which looks bad. I think that should of been noticed durning detailing before we picked up the car. They will replace the cover except we don't live in Sherwood Park area. So will have to have repaired next time there.
I would recommend this dealership to purchase your next vehicle.
Outstanding experience from start to finish - Chantel
I had dealt with Chad on my Highlander a few years ago and was thrilled to purchase a Camry from him now. Chad is not a typical salesperson. He listens to what you need, offers helpful suggestions, and doesn't try to upsell you. He is extremely responsive with his communication and answers all questions. I like a quick painless shopping experience and he delivered that again. Highly suggest asking for him when you look for your next vehicle.
Sukh is best salesman I contact him and tell him what I... - Chang.h
Sukh is best salesman I contact him and tell him what I need and he find the nice Tacoma for me only two days everything is done get the keys and go if you want Toyota contact Sukh @ mayfield Toyota excellent experience highly recommended
My Wife's 2016 Corolla was recalled for an adjustment. - Rob
appointment rep super-helpful getting me in and telling me what to expect. Charlotte at the dealership was amazing. What was expected to be a two-hour wait turned into 55 minutes, and she had the car washed! from first to last a memorable experience. I was treated courteously and efficiently. Charlotte made everything awesome.
I had phenomenal experience in buying a new Toyota... - Tejas Deshpande
I had phenomenal experience in buying a new Toyota Corolla. They even provided me with a loan car in the meant time to drive. Amazing service by Jishan who was great and paid attention to detail. He was quick and friendly and made me comfortable. Huge shout to Maleka- Assistant General Manager, who was able to provide answer my questions with enthusiasm and honestly.
Won’t book my next service appointment.I was told on... - Khat
Won’t book my next service appointment.
I was told on Saturday they won’t provide shuttle to far locations and will drop me 20 mins away from store and then I have to take transit to go home. I bought new car from them and this happens to you on a long run.
Honest Exceptional Customer Service - vtnamunoz4
We recently had to purchase a new vehicle with limited time due to the hail storm in Calgary.
Not sure which vehicle we wanted, our Sales Associate Maynard, was very helpful and showed us all of our options that would fit our family and budget.
Everyone from the GM ,Finance department, and service department were all there to answer our questions and informed us with everything we needed to make our decision.
We were able to get more than we dreamed with the purchase of our 4Runner!
I highly recommend CH Toyota.
Thanks a lot.You did amazing job,Amy, Marsha and... - George and Salwa
Thanks a lot.
You did amazing job,Amy, Marsha and Mario.
Excellent service high end professionals.
Totally recommend Gateway toyota.
Thinking about buying another vehicle soon.
Maggie Scott is the best! - lenmelamed
Yesterday I bought Toyota RAV-4 2020 from Canyon Creek Toyota. This is my 5th car from the dealership. I have been with it around 19 years.
My sells person was Maggie Scott. I was truly impressed with her knowledge, courtesy manners, and readiness to help.
Thank you, Maggie , for such a nice customer service!
Mr. Ronnie Johnson also was great.
Called DVT and dealt with a pleasant sales rep. about a... - Roger
Called DVT and dealt with a pleasant sales rep. about a used car. Drove from Sherwood Park to DVT to view/test drive vehicle and purchased vehilcle. 10/10. Great experience and highly recommend DVT car dealer.
2019 Rav 4 - John S
Our experience at Lethbridge Toyota was very good. Mariah Huston was excellent, she was very knowledgeable and friendly with no sales pressure.. Everyone at Toyota made us feel appreciated.
Very disappointed with the service at Toyota. This is the... - Raymond
Very disappointed with the service at Toyota. This is the second time we asked for work to to be done and Toyota did not do the work that was requested. They try to do all kinds of other work but not the work that was requested. Would not recommend Parkcity Toyota for any work.
Pathetic service. Once you buy a car from them, they... - Adnanzarar
Pathetic service. Once you buy a car from them, they will disown you. Now i know why were people telling me not to buy a car through them. My sunroof glass exploded on its own. They have no proof that it got exploded by a tiny small rock. They kept telling me that it must have been hit by a rock. Rock must have missed the bumper and windshield and then hit a sunroof because it had a target of hitting a sunroof only. What a stupid excuse they have. Please do not buy any car through them. You can get better deals and cars with more safety features from other reliable brands. Imagine your kids are sitting in a car and sunroof glass shatters on their face and when you go to dealership you find out its your mistake driving it on the road because the sunroof glass is so soft that it can be exploded anytime. Highly disappointed and encourage everyone not to buy from them. Learn it from my experience before you spend your savings on them.
Good experience, nice all around day. - daltonk.d
Carmen Rudd, a sales person at Silverwood was busy when my wife and I showed up for an appointment, but Kyle stepped in and kept us entertained until she was available. Nice that they didn't just leave us looking around. Once Carmen was on the job, she was extremely knowledgeable and was 100 % ours, meaning that there were no distractions by the other staff or phone calls or even lunch! , and she could explain every question in great detail, we were at ease and could take all the time we wanted. Once the vehicle choice was made, she got the deal in writing, adding on any thing we wanted changed. In short order the deal was done. The finance staff was equally easy to deal with and talked directly to Carmen about every detail that had to be clarified.
The only thing that wasn't perfect was that we could not get a price upfront, but had to wait for the owner to come up with the best deal he could. That is just the way of the world anymore, not Carmen's fault, just not the way things used to be. (sigh)
Actual review - dwillis67
i caught my service advisor in a lie and he didn’t take the opportunity to come clean or apologize. He swallowed hard and just kept coming up with excuses. This dealership at one time had employees that cared but they have all been replaced with people who are morally flexible.
I have brought my vehicle in twice for an oil change and both times was issued a 7 page invoice and what may potentially be a service inspection report but had absolutely no actual value. this report did not mention anything about the engine oil leak, squeeking drive belt, recommended maintenance or cracked windshield.
If you dont treat customers like you appreciate their business (small or big) then dont expect them to come back.
Sèrvice centre steals your money - Tainted Service
I have owned a Toyota Tundra for 11 years (first a 2008, then a 2012). I have always had my service completed at a Toyota dealership and in various cities and towns depending where I am when in need of an oil change or scheduled service. So today was no different, I was in Grande Prairie and I needed an oil change. I headed over to the Toyota dealership and drove on in. I have never paid more than $70 for an oil change. Well imagine my surprise when I went to pay the bill and was told it was $110. When I asked about it this and explained my past cost, I was told that it must be cheaper at a major center and that their costs are higher. BS. This dealership is a rip off in the service department for sure. Buyer/user beware. I was speaking with a salesperson while my truck was in the service as I am looking to buy a new truck, but this experience of being gouged may have turned me off another Toyota all together.
Fantastic service and really easy to work with, speaking... - Beau-gal
Fantastic service and really easy to work with, speaking as someone who looked at many different options. David Ball made the process quick and easy when the decision on the RAV4 was decided upon. I am beyond happy with the choice. Would definitely shop there again...in about 15- 20 years when I am ready for my next one.
Great service experience - Carlos
We brought in our 2017 Rav to Hermann for regular maintenance mid afternoon, and our car was quickly serviced within the next 2 hours. Most dealerships would make you wait around for hours, their service staff are certainly efficient at their trade. Highly recommended.
We were impressed how responsive the staff is and appreciated how quickly we were sent in our way. Our thanks to the technicians as well as the service staff.
Complaint - kpatel
be aware of this cheaters.....i called for an issue for pulling my car down slightly on right while driving... i just asked them to check the wheel alignment...went there and dropped my car to just check alignment... they have rotated all the tire ( as they said ) but the ties i put it on my car cover to stick it rim...it was still there after service when i checked my car tires ( dont know how they removed the tire without taking out the ties )...so no idea they have rotated or not but they charged me $235....i paid..when i was driving back to my home after that .....issue was still there...so, i went back them talked to the service manager FAHD...he checked my car..then he realized issue is still there...so he forced me to go to ok tire and check it ( because they could not solved the issue and charged me $235 )....and he said he will take care of it ...so i went to ok tire and dropped my car there at 8 am....asked them to call FAHD ( noral toyota )...they called he said ok to check....they checked it ..i was waiting for the call to pick my car...then finally i called them at 3 pm to check status...it was not an alignment issue...but they have rotated tires again...they were charging me $77 because they could not catch the FAHD (SERVICE MANAGER AT NORAL TOYOTA) ..who gave PO to them...i was totally upset...because noral toyota charged me $235 just to rotate the tires...and just after 2 days this guys charging me $77 for rotating tire again...so i called FAHD to for this issue...when i asked him why should i pay $77 again to rotate tires again...he got mad...and he said i RIPED U OFF now i am out of it ...do what ever you want ....i was surpised by hearing this from FAHD ( SERVICE MANAGER AT NORAL TOYOTA )...the gentleman at OK tire he realised its not good to charge the customer if the NORAL TOYOTA is responsible...so he waved my charge...really appriciate to OK tire staff....But issue is still there...NORAL TOYOTA SPOILING THERE IMAGE BY DOING THIS...ITS NOT ALL ABOUT MONEY BUT THE TRUST.....so i will not go there for any service for sure,,..i better drive to edmonton......
Financial Services Manager
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Toyota Northwest Edmonton