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I had a very good experience purchasing a new Tacoma... - gillesmustangdupuis64
I had a very good experience purchasing a new Tacoma Access can truck from here. I would recommend anyone to give them a try 1St.
And doing the deal over the phone from BC was no problem. Good team n great dealership amazing building to be in , & can’t forget seeing the earl years car was a very good bonus as a car guy.
Thank you everyone at CharlesGlen Toyota
Just wanted to thank Afsheen Harjee for helping me to buy... - MK
Just wanted to thank Afsheen Harjee for helping me to buy a 2017 Toyota Corolla. He was extremely helpful, had exceptional Customer Service, and did not pressure me into buying. I got a great price and would recommend him to anybody! The corolla is an excellent car and I love it!- MK.
Everyone was so friendly and willing to go above and... - K
Everyone was so friendly and willing to go above and beyond to make my Toyota buying experience a great one!
During the past 5 years, I have been very satisfied with... - bmcgrath
During the past 5 years, I have been very satisfied with High River Toyota service and that continues to be the case following my most recent service visit. The work was done reliably and on time. Service desk staff are always courteous and efficient.
Would not deal with this place as they asked us to leave... - Valene Pahtayken
Would not deal with this place as they asked us to leave $500 to hold a spot to find a vehicle, when we weren't satisfied with the only option they offered us so we found one elsewhere. We asked for our money back and she said due to the work they put into the vehicle the money we put down went to that??? lol this should tell you everything about how @Lana deals with potential customers. She basically stole our hard earned money in which SHE said we cannot get back!
Gave our vehicle to someone else. We placed a deposit to... - ngyukon
Gave our vehicle to someone else. We placed a deposit to order 2021 Sienna Hybrid. After 4 months, sales person notified us vehicle has arrived and ready to pick up. Asked us to add accessories that we did not want to the final price. Very insistent we had to add all their suggested optional accessories. We refused. Next day the General Sales Manager called and said our vehicle belong to someone else on the wait list and he had no documents showing we ordered the vehicle even though we have copies of email with the sales agent and deposit receipt.
Alex Mustafa,Dario Luah,Shahzeb made our experience to... - Michael
Alex Mustafa,Dario Luah,Shahzeb made our experience to buy a new Toyota Tacoma 2021 a pleasure from start to finish!
They were so very patient with all our many, many questions and very knowledgeable.
My recent experience with Canyon Creek Toyota was awful.... - Matt B
My recent experience with Canyon Creek Toyota was awful.
This is my honest review.
I was looking for a new 2021 RAV4, after test drive wasn't overly impressed with the power or the noise the engine gave off inside the vehicle. Was recommended to try the hybrid instead, so I did. Liked this model better and went ahead with the purchasing process.
Traded my Tacoma as part of the deal, this is where things started falling apart.
My sales person was Ali Sharafat, I can not recommend him.
First he argued with me my vehicle was in an accident, it never was. After a little digging it was Ali's mistake mixing up a VIN with another vehicle, ok mistakes happen, manager came in, we got it sorted out.
After purchase and deposit I had an ETA for my new vehicle. I was in there beginning of May, ETA was beginning of June, a month out seemed excessive but it's covid, I have delays in my industry aswell currently, not a month but I get delays with the Pandemic.
Upon the final day of my ETA I decided to call as I have heard nothing from them since purchase and well it was the final day of the ETA timeline. With a $40k purchase I think they should have given me a call not me call them.
When I called, Ali seemed annoyed and that he was at home, "call the finance manager" was what he told me, so I did.
Finance Manager had no info, Ali had no info, they'll get back to me...
Get a call back giving another 2 week delay, I'm annoyed at this point. Try to figure out what's going on and Ali just laughed and giggled, it's just an ETA, "out of my control", "not my problem", "I'm not even suppose to talk to you after a sale."
Not really what a person wants to hear so I wanted my deposit back, more laughter from him and he says "you'll never get your money back, you just need to wait."
K I'm pissed, get me a manager. Mark called, we talked, had my mind at ease, got a new date, felt somewhat confident. Beginning of July.
I get a call from Ali on June 25th saying I got your new ETA! Ok? He says it'll be here June 22nd, buddy that's 3 days ago... And he told me there's 8 other customers in the same predicament...
I've lost all confidence here. Clearly he hasn't have a clue, logistics are inconsistent, no direction, no answers, just a big run around that is exhausting.
Got a hold of the manager Mark again, he's letting me out of the deal, dealing with Mark has been good, he clearly is experienced. But the overall process was just so awful I can't stay with this dealership, I bought my previous vehicle here so was comfortable to go back, not comfortable here anymore. I can't fault the entire sales team as I never dealt with them but Ali Sharafat I would recommend you avoid as your salesperson.
Trevor in service at Sherwood park Toyota should be... - Bjgunsch
Trevor in service at Sherwood park Toyota should be FIRED! He will likely cause more issues than solve , took my Toyota in (again) for the senors at 11 am and promised we’d have it by 4.
We were left a message at 1:06 pm , we tried to call back but just got the answering machine several times, we were to b picked up by their shuttle , after phoning many times and talking to a few people trying to convince someone it’s very important I get my truck by 4 I have a child to pick up half way across Edmonton in rush hour traffic🙈
So my last call to them was at 4:10 pm ! Hysterically I told them I would have to get a cab and I expected them to pay for it to make amends for not doing as promised, when I arrived at 4:25 pm ,thanks to a very concerned thoughtful understanding cab driver ,I was refused the measly $20.40 for the driver as well as refused my keys to my truck on a paid for already service , if you can believe that! On top of this we were threatened to have police called on us for trying to defraud the cab and told to never come back, Don’t worry Trevor I’m sure you don’t have a problem repelling people I know I don’t ever want to deal with you and I will let others know of such a poor work ethic you carry, if you had enough smarts you realize you should be so ashamed 👎👎👎😖oh and I should mention we paid the cab and tip 😉
My wife bought a new vehicle from Gateway Toyota. We both... - aaronleonard77
My wife bought a new vehicle from Gateway Toyota. We both were very impressed they worked out an excellent deal with us. Part of the negotiation included a hitch that would be compatable with rear sensor (activated by your foot to open rear hatch). Forward a few months later, I go into another toyota dealer for some warranty work to be told I have an aftermarket hitch that will not work correctly with the rear sensor (for a riduclous diagnostic fee of $90). I have phoned gateway toyota and talked to a sales manager said he would return my call after the weekend never heard back. So I called back two weeks later apparently now said manager is now on holidays so they sent my call over to another sales manager left a message and still haven't heard back. Very frustrating, no straight answers and just getting the run around. I feel once you purchase a vehicle your concerns are no longer important to them.
Update October 13/21
Contacted by manager Kameel-- nothing has been resolved. Explained our issue again even though this has been explained to numerous people. Needed to emphasize that we were promised the installed hitch would be compatable with the rear sensor. And again given the run around. Was told we would get a call back from either Rick or Kameel the next day with a solution (October 6, 2021). Still waiting for a call back and a solution and it's now October 13, 2021. Absolutely ridiculous.
Once the deal is made and money paid your concerns are no longer legitimate to Gateway.
Fabulous place,had trouble with my Camry,hard plastic on... - Bunny
Fabulous place,had trouble with my Camry,hard plastic on bottom of car fell down on highway,phone Friday evening,they got me in the next day,Jonathan in service department was absolutely wonderful and helpful . Thanks so much!
Bonnie D. From Sherwood Park
Not Happy. **What good is it to make an appointment ???... - dvanloon
Not Happy. **What good is it to make an appointment ??? **(Dropped wife at her appointment 10:00 to 1:00). **My Appointment at Cochrane Toyota was for 11:00. ****At 1:00>I had to phone wife to say I would be late - because I'm not in for my 11:00 appointment.
This dealership wouldn't sell me a new vehicle!! They... - wallymic
This dealership wouldn't sell me a new vehicle!! They claimed it was because it was outside their area and they were afraid of exporting?? I am from Calgary so talk about paranoid. Only contacted them because they had a particular model I was looking at. This takes the cake on protectionism!!
I hope this market turns around and they are stuck with a huge inventory...and they can only sell it to people from Edmonton!!
I a month back started the process of purchasing a Toyota... - Saskia.Ring
I a month back started the process of purchasing a Toyota Tacoma, it ended being longer than anticipated on my end and the staff was nothing but helpful throughout the whole process , never did i feel pressured or the typical "salesman vulture tactics" many others use. Larry was my salesman and he was very helpful and answered all my questions and went through my vehicle top to bottom. Can't say enough good things.
Bought my vehicle last september 2020, requested to... - RAV4
Bought my vehicle last september 2020, requested to delivery with winter tires, They delivered with summer tires, and said my car is on winter tires, went for servicing and summer tire change in Mar 2021, they serviced me and delivered the vehicle with winter tires. When I came to know about this and spoke to service manager about this, he is not even apologizing, and suggest me that I should know about my tires as it is my car. Very poor service, very irresponsible response.
Toyota Stampede is nice place and great people thank you... - Gerlie
Toyota Stampede is nice place and great people thank you for all your help. Highly recommended for buying new vehicles they will help you and assist you.
My wife and I have not bought a vehicle in a lot of years... - trbevan
My wife and I have not bought a vehicle in a lot of years but we decided we wanted to buy a Jeep Wrangler and they had a couple we were interested in.
Right from the girl who greeted us at the door to Byron White the salesman and Tim Schipper the GM as well as a few others who helped, we felt very comfortable and trusted what they had to say.
We got a great deal on a 2018 Wrangler Sahara package and I can not get the smile off my wife’s face ;)
Thanks guys and also Bob Webber the shuttle driver great people, Great place we highly recommended Lethbridge Toyota!!
Recently purchased a Tacoma off road. Excellent sales... - Thomas T
Recently purchased a Tacoma off road. Excellent sales service. Brenden brought the truck to my house with 8 km showing on the OD for our teat drive at -35 C, and went out of his way to make sure the vehicle was prepped, cleaned, and full tank for me to pick up with 3M film and tonneau installed. They also offered me an excellent trade in price on my vehicle (we elected to keep it though), quite a bit better then I was expecting. Painless process. A week later, I took my daughter there and got her into a new Tacoma as well, since her vehicle was a lemon. Again, Brenden looked after everything, and she also loves the vehicle. Staff were all friendly and professional. A good buying experience, no pressure sales tactics or surprises on contract. It helped that we knew what we wanted, trucks were on the lot, and the pricing was more then fair. Good experience, and I do love my Toyotas. That makes 6 in the Family Fleet now.
salesperson are two faces, they act super nice when lying... - dustin
salesperson are two faces, they act super nice when lying straight up in your face. krista screwed me big time charging me unreal prices for accessories on my vehicule to compensate the "discount" on the buying price of the vehicule. it as been the worst buying experience of my life. plus they advertise "no hidden fees" but when you dig in, it turns out they were going to charge me 499$ for something i never asked for wich is called: anti-teft transfer. i will end the story here, but i could keep on going with details of lies over lies over lies... unbelivable!
Is Toyota taking advantage of people who use finance... - dickmcfadden
Is Toyota taking advantage of people who use finance options on parts and services? Are they charging different and higher prices for the same parts and services to people who have no other option but to finance?
We purchased tires through an add on market place for Toyota City. They offered a finance option. Since I'm am out of work due to covid this seemed like a good Idea.
However I wanted to ensure I was not getting taken advantage of. I asked if the price of the tires minus interest would be the same through the add as if I went directly to Toyota city. I was told yes it would be. I called Toyota city to get a quote to ensure I wasn't being over charged. The quate was $287 less through Toyota city directly. When I inquired about the difference I was told it was a mistake and the higher price was correct. I told them that was a big difference. They responded that they checked with their manager and parts guy and that the higher price was correct. So taking there word for it we went ahead with purchase via the financing option. Now I find out that it wasn't a mistake and they over charged us by $287. I also found out that when they said they confirmed the price they didn't actually confirm anything. .Since I brought this to the attention of the manager he said the price difference was because one tire was an LT and the other was a P ratting, that is not correct because they don't make an LT in this size. He agreed to do a independent quate. Once he did the quate it showed that we were being charged more then we should have.
After being caught in multiple lies Toyota City has offered us a credit. Apartmently they can't adjust the financing price and refuse to reimburse us the difference.
I was told that all this information has been brought to the attention of general manager and he says that since we agreed upon this price they won't do anything more then an in store credit. Yes we agreed on the price however we were told multiple lies to get us to agree to that price. I have all those lies documented with proof.
They can keep their credit. I would rather spend my time posting and sharing this information to potential customers than arguing with them about doing the right thing.
FYI the tires are Duratrac they are an awesome tire. Good job to the technician as these are very hard tires to ballance and he did an amazing job using minimal weights. They ride perfectly at all speeds.
Went there to buy 2nd hand car, they gave me a junk set... - Xixo
Went there to buy 2nd hand car, they gave me a junk set of keys with visible duct tapes. When I asked for a newer one, even if not new but presentable, the GM went ballistic. Teling us that we shouldn’t buy 2nd hand but a brand new car. In the first place why would you sell a junk stuff? The set of keys wasn’t even presentable in the first place. I paid for detailed cleaning the you end up just vacuuming my car. Still have mud marks inside and tons of fur in the carpets. They even gave me air tax which is only given for a brand new cars. The GM is Mr. Kit Simpson, arrogant and very unprofessional and unfriendly to customers. Sales agent was nice but lack of knowledge on what she is selling.