I recently purchased a vehicle from this dealership and - Trisha
I recently purchased a vehicle from this dealership and had an extremely disappointing experience.
I declined additional coverage multiple times with the salesperson and again with the finance manager. Despite this, I later discovered charges on my bill for windshield coating, rustproof undercoating, and 3-year rim coverage totaling more than $3,000. I do not have a signed extended warranty agreement or paperwork.
I was also misled about the total price of the vehicle. The salesperson told me that a portion of my previous car loan was included in the vehicle price, increasing the cost from the listed price of $35,987 to $39,354. He claimed this was due to the way they calculated the trade-in allowance, the lien on my previous loan, and the GST rebate. However, it has since become clear that this additional amount was for the extra protection packages that I had repeatedly declined.
The salesperson was rude and condescending whenever I asked questions about the pricing or my trade-in offer. He frequently interrupted me, became defensive, rolled his eyes, and stated that he would only speak with his manager to get approval on an offer if I committed to purchasing the vehicle 100%. He was incredibly pushy.
Overall, this was a terrible experience, and I am left feeling swindled by both the salesperson and the finance department. Based on my experience, I would strongly recommend choosing a different Toyota dealership that operates with greater transparency, honesty, and professionalism.
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