I bought a used 2016 Honda here, and would highly recommend them to anyone looking for great customer service. They have a very friendly and professional team, and are willing to go above and beyond for their customers.
One stand-out moment that I'de be remise to mention is when Lukasz K. PERSONALLY ran out and purchased a replacement laptop charger for me while I waited for my car to be serviced, because it had accidentally been damaged in the waiting area. Thanks Lukasz!
I will be back for service (I've been helped by Hanan three times, and she is great), and will always come to Northwest Toyota first for me and my family's car needs.
"Exceptional Customer Service"
- Chris P
Absolutely fantastic service from start to finish. Both Ian and Bob were fun and friendly to deal with and very professional. They made the experience very easy. The truck was supposed to take up to 6 months to come in and was delivered in less then 3!! I would highly recommend Ian, Bob and Toyota Northwest if you are in the market for a vehicle.
"Very Reliable Service Advisor."
Hanan is the 'only' service department employee in Toyota Northwest Edmonton that I trust. She is very reliable, friendly, and resourceful. She knows more about my situation as a car owner, and a customer than anyone else working there. I hope she is around for a long, long time!!!!