Toyota Northwest Edmonton

Two and a half years ago I left a NOT SO GOOD review based on my experience in sales. But, I thought I would give the SERVICE side a chance to rectify the mistakes of the sales team. Two and a half years later I can say NO THEY DID NOT. In the time I had gone, I did deal with two different employees who made me think that it was going to be a great experience. But, shortly after thinking that, they had moved on to new jobs. From that time on I did not see a single associate who actually cared about my issues. I have an issue with paint literally peeling off my bumper. Brought it up several times just to be shrugged off. The last time I was there, the girl "took pictures" of it. I watched her and thought she wasn't even pointing the camera to the issue....three days later emailed me asking for pictures because hers didn't turn out. I sent pictures and NEVER heard from her or anyone again. This dealership is CLEARLY not interested in customer satisfaction. :( I'm pretty sure MAYFIELD Toyota will be the place to go shopping when I need a new tacoma.

It was my first experience dealing with Edmonton's Toyota Northwest used car dealership. I dealt with Jordy Lee and Brian McInnes. They were both very professional and knowledgeable, therefore I feel they warrant a commendation for their efforts and good service.

Great team of sales person and managers. ALEX ALTEBOLI (SALES) AND LUKASZ (MANAGER) are great to work with. Just not happy with parts department for no reply but that's not affected much in my vehicle purchase from this dealership. Please disregard the 4.1 star given to this dealership and look at the number of people who have rated this dealership compared to other dealers.. so all in all Toyota Northwest Edmonton you are the Winner..just the parts department need to improve in speed of communication. And yes a very big thank you to the receptionist( Robin) at front desk who was always welcoming and smiling which i have experienced becoming less and less common at other dealership...

My wife and I were very happy with Katon our salesman, he took the time to explain everything we wanted to know about a hybrid. Would recommend him to any of our friends buying a car

I just want to share my experience from this dealership. I bought a 2019 Toyota Rav4 LE last year at this dealership. Jordy Lee was the salesguy. Jordy lied and didn’t fulfill the promises he made. The main issue here is their Referral Program. He told me that if I refer somebody who buys a vehicle from them, I will get referral cash. I referred my friend Leo to buy from them and he successfully purchased a vehicle. After 3 months, I still didn’t get my referral money & so I called the manager. He said he will figure it out and will call me back, but he never did. Just about 3 weeks ago, I called Jordy again. He said he was going to talk to a manager and will get back to me & keep in touch. But ofcourse he’s a professional liar and full of garbage so he never did. Like seriously? It takes a year to figure a referral out and even until now you guys still can’t figure it out? Wow. I don’t recommend this dealership.

This is my first experience with a dealers, I felt I lost a lot of time of my life not to deal with them, they are very helpful and friendly, it feels like my community Thank you Jordy and all of you

From the moment me and my husband started the process and inquiries to trade in his truck and purchase a Rav 4, Jordy ( internet sales manager) was there to help us through the process !, he answered all our questions and fixed any problems along the way. We ended up trading the truck in and buying a new 2021 Rav 4 LE AWD. We did this sale on a Sunday, he had everything ready when we came back on the Monday to get the vehicle. He comes in on his days off to make sure the customer is happy. He is a great guy to deal with and me and my husband will reccomend him to anyone. He is a people person and you can tell from the moment you walk into Toyota. Damian was wonderful to deal with, I am not a person that takes the first deal, He made sure that I and We got the best possible deal with all the accessories we wanted in a brand new vehicle. Sorry for hounded you all on the best price! hahaha

We were traded our Tundra for a new Tacoma and Jordy was pleasant, professional and put in additional time and effort to ensure we drove away happy. As return customers, we would recommend Jordy to any friends or family. Thanks Jordy, Jo Anne and Dennis

I came into Northwest Toyota to get a headlight adjusted and the service Liri provided was excellent. She understood my concern and the adjustment was done very efficiently. Thank you!

Jordy sold me a 2020 Sienna and was very knowledgeable about the Toyota products. He followed through on doing anything and everything he said he would do. Thank you so much to the entire team.