Toyota Northwest Edmonton

Very disappointing experience dealing with this dealership regarding a 2026 RAV4 Hybrid booking. At the time of placing my deposit in January 2026, I was informed that pricing had not yet been f dealership regarding a 2026 RAV4 Hybrid booking. At the time of placing my deposit in January 2026, I was informed that pricing had not yet been finalized and that booking early would help secure priority allocation. Based on that understanding, I proceeded in good faith and waited patiently for almost 4 months. After this long wait, I was finally presented with two completely different pricing structures: - Around $52,000 retail pricing with accessories, or - Around $47,000 MSRP pricing with no accessories, no priority, and no estimated timeline whatsoever. What was most frustrating was that the dealership never clearly explained this pricing approach at the time of booking. Had this been communicated transparently from the beginning, I could have made a more informed decision instead of waiting months. Despite the lengthy waiting period and my early commitment, there was absolutely no consideration, goodwill, priority allocation, or flexibility offered. Instead, I repeatedly felt pressured to simply cancel my order and take my deposit refund if I was not satisfied. I fully understand that the RAV4 Hybrid is a high-demand vehicle, but customer demand should not become an excuse for poor transparency or lack of customer care. Unfortunately, the overall impression I received was that because this vehicle sells easily, customer concerns and loyalty are not valued. Very disappointing experience overall, especially after investing several months waiting in good faith. More

I placed an order for a vehicle and agreed to trade in my car at a set price. After waiting about three months, my financial situation improved and I decided to pay cash instead of leasing. That’s when thing car at a set price. After waiting about three months, my financial situation improved and I decided to pay cash instead of leasing. That’s when things went downhill. The sales manager j insisted I pay an extra $4,000, claiming the change in payment method altered the deal essentially trying to add lease related costs to a cash purchase, while still benefiting from my trade-in. I was also pressured with a “take it or leave it” approach. This felt unreasonable and unfair. Customers should not be penalized for choosing a simpler payment option. Despite previously referring others to this dealership, the experience made it clear that profit was prioritized over customer relationships. My advice: review all terms carefully, don’t commit until you’re fully certain, and always ask for a copy of the agreement. In the end, I walked away, sold my car privately for more, and placed an order with another dealership that offered far more flexibility and transparency. More

I worked with AJ in sales explained what I wanted and he showed me the options aswell as the wife answered any questions we had and then some overall happy with our experience showed me the options aswell as the wife answered any questions we had and then some overall happy with our experience More

I purchased a 2017 Acura ILX from Toyota Northwest Edmonton and was shown a “pre-owned certification inspection” before finalizing the deal. That document turned out to be less than trustworthy. Th Edmonton and was shown a “pre-owned certification inspection” before finalizing the deal. That document turned out to be less than trustworthy. The inspection claims the block heater and cord were present and in good condition. During a recent cold spell, I couldn’t find one, so I took the car to an Acura dealer who confirmed there is no block heater installed at all. At the same visit, the engine air filter was checked and found to be filthy, despite being marked as “pass” on the inspection. These are basic items that were marked as passed, which raises serious doubts about the accuracy of the entire inspection process at Toyota Northwest Edmonton. I contacted the dealership over a week ago and was told a sales manager would call. No call. I followed up by email, again, CRICKETS. I've posted images of my received inspection, the filter and the inspection from my Acura Dealer. After this I’d recommend shopping elsewhere. More

Phil is a great guy. This is my second purchase with him and I am sure i am still gonna stick to him in my next buy. No regret and everything was prompty concluded quicke This is my second purchase with him and I am sure i am still gonna stick to him in my next buy. No regret and everything was prompty concluded quicker than my expectations. More

If you’re looking to buy a car, find Phillip Usana he’s really good! He explains everything clearly, very patient, and super professional. I’d rate him 10/10 👍-Maya really good! He explains everything clearly, very patient, and super professional. I’d rate him 10/10 👍-Maya More

If you want a personalized car buying experience, this is not the place to shop. Some great employees, but you are handled, with no follow up from management. Needless miscommunication and factory churned ou not the place to shop. Some great employees, but you are handled, with no follow up from management. Needless miscommunication and factory churned out customer feel. Avoid purchasing here at all costs. Reaching out to staff and management solves nothing. More

Truthly talk we like the service there , but mr Brice make us feel very confident in every aspect of the process. make us feel very confident in every aspect of the process. More

I bought a vehicle from this dealership in December 2025. Right after purchase, it needed major maintenance and was not ready to sell. I reported the issues immediately, but they still haven’t been fixed. I Right after purchase, it needed major maintenance and was not ready to sell. I reported the issues immediately, but they still haven’t been fixed. I paid a high price and expect a proper solution as soon as possible. More

Barbara the sales rep gave us a good deal on the grand highlander XLE hybrid which has a long wait time. She was able to get the vehicle within couple of months, and want to appreciate the manager Jonatha highlander XLE hybrid which has a long wait time. She was able to get the vehicle within couple of months, and want to appreciate the manager Jonathan who helped us to give a good deal. Due to personal reasons I was not able and I close the deal at very last moment. The dealership refunded my deposit, and offered to do business when we are ready to buy our new vehicle. I recommend this dealership if you are buying your new vehicle. More