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South Pointe Toyota

Calgary, AB

Overview
Employees
Reviews
2.8
386 Lifetime Reviews • Review Dealership
South Pointe Toyota is Calgary South's destination for new Toyota cars, trucks, and SUVs. Our Calgary Toyota dealership is just a short drive to Okotoks and High River, and we serve customers from across Southern Alberta. What makes us one of the top Calgary Toyota dealers? It starts with a great selection of new Toyotas at affordable prices and ends with great service. Sure, there are other Toyota dealerships in the Calgary area, but you'll be hard pressed to find any that match our prices or selection.
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11500 35 St SE #7000

Calgary, AB

T2Z 3W4

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Top Reviewed Employees

Trent Phalen at South Pointe Toyota

Trent Phalen

Assistant Service Manager
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Latest Reviews

October 11, 2020

"At the end of August I was searching for a very specific..."

- Katelyn F

At the end of August I was searching for a very specific vehicle. I checked online and there was one listed on Southpointe’s website. I spoke to Chris through their online chat, and he told me that they have one left on the lot, so I made an appointment to go see it that afternoon. When I arrived, I was told the vehicle I was coming to see “sold 20 minutes ago”. Chris ensured me that he would do what he could to get me the best deal on the same vehicle in a different colour. After about an hour, he brought in his sales manager Rishi (?) and we came to an agreement. I was then brought to Justin in finance. I was asked to put down a REFUNDABLE deposit of $1000 to hold the vehicle while they ran a credit check. Before doing so, I asked for clarification that it was in fact refundable. Justin told me it was. After leaving the dealership, a few days had passed before I heard from Justin. During that time, I was able to locate the vehicle I wanted at a different Toyota dealership in Calgary. They were also willing to give me a better deal. I contacted Justin to let him know, and requested that he return my deposit. Shortly after I emailed him, I received a message from Chris in sales asking why I was pulling out of the deal. This told me that Justin did in fact get my email, but chose to ignore it. We are not almost 2 months later, 3 emails, and countless voicemails and phone calls unanswered, and I still do not have my REFUNDABLE deposit back. I highly recommend avoiding this dealership. They are more than willing to take your money, but will do everything to avoid giving it back.

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Employees Worked With

Chris in sales, Justin VanNoord, Rishi sales manager

September 14, 2020

"This was my first time leasing a new vehicle, and Minaz..."

- e-star

This was my first time leasing a new vehicle, and Minaz was SO efficient, attentive, friendly, and made it a relatively easy process overall. Highly recommend!

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Employees Worked With

Minaz

July 31, 2020

"Terrible experience"

- robin

The Sales person, Craig Taylor initially quoted me a price for a Toyota Corolla at certain price including GST and all other hidden costs. He promised the same price at delivery but on delivery date the Finance Manager Justin, altered the price and had it more than $1500 higher price, which we noticed after putting pen on the contact paper. We got even upset as the car wasn’t ready on the said date as promised. I talked to both Craig and Justin. Craig refused to get involved and Justin said he will refund $695 instead of $1500, which was overcharged from me. However, it was never processed as promised. Several phone calls and emails went unanswered by Justin and Craig would simply point me to higher management. Finally, after I got a senior manager involved and confronted them with the original copy of final quote and got $695 refunded. Still $800 wasn’t refunded and was told that it won’t be refunded. All this issue had added real stress and feel cheated. This dealership is a real con job and does not have the decency for proper business ethics! Beware of the sales people and the managers concerned!!!

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Employees Worked With

Craig Taylor, Justin Vannoord, Zac Vanji
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Photos & Amenities

  • After Hours Drop-Off
  • Automated Car Wash
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free Drinks
  • Free Loaner Cars
  • Free WiFi
  • Authorized Parts Store
  • Pet Friendly
  • Shuttle Service
  • Television
  • Valet Parking
  • Vending Machines