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Gateway Toyota
Edmonton, AB
808 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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808 Reviews of Gateway Toyota
July 17, 2026
Unprofessional, negligent, and retaliatory service. I bought a 2026 Toyota Prius here 3 months ago. At 8,000 km, I brought it in for a scheduled service, and the department deemed a tire "bad," requiri I bought a 2026 Toyota Prius here 3 months ago. At 8,000 km, I brought it in for a scheduled service, and the department deemed a tire "bad," requiring a replacement under my paid Toyota Tire & Rim Road Hazard Protection (TRRHP) policy. My service advisor failed to order the tire immediately, promised updates he never delivered, and completely ghosted me. Two weeks later, the tire completely failed, leaving me stranded. When I called Gateway Toyota, they told me the tire wouldn't arrive for another 4 days. To make matters worse, the service department manager flatly refused to honor the guaranteed $70/day TRRHP rental vehicle assistance simply because of a negative survey I filled out regarding my advisor's communication. Retaliating against a customer by denying a paid, manufacturer-backed warranty contract is completely unacceptable. Management needs to step in immediately. More
by Ayo
Employees Worked With
I don't know the name
July 04, 2026
Excellent service and great price. My favourite dealership the gem membership is outstanding. The staff is very friendly and accommodating. My favourite dealership the gem membership is outstanding. The staff is very friendly and accommodating. More
by joe
Employees Worked With
Adbeer
February 18, 2026
I am posting this review to expose the deceptive business practices and service negligence at Gateway Toyota. My experience with purchasing a 2024 Toyota Venza Limited demonstrates a complete disregard for t practices and service negligence at Gateway Toyota. My experience with purchasing a 2024 Toyota Venza Limited demonstrates a complete disregard for the consumer. 1. PREDATORY FINANCING (Bait & Switch) Despite my substantial down payment of $21,000 and a short 3-year term, the finance department engaged in what I consider predatory lending. • The Promise: I expected the standard rate of 5.99%. • The Reality: As shown in the attached contract, I was locked into an Annual Percentage Rate (APR) of 10.07%. • The Cost: The "Total Cost of Borrowing" listed is $6,079.36. Charging over $6,000 in interest—nearly double the expected rate—to a low-risk customer with a massive down payment is unconscionable. It appears the finance team took advantage of the closing process to inflate the rate far above the 5.99% benchmark. 2. GROSS NEGLIGENCE IN SERVICE (Invoice #152796) I have visited the service department 5 times regarding a safety defect: the "Toyota Genuine Dash Camera" fails to record impacts in Parking Mode. • Documented Failure: In the attached Service Invoice #152796 (dated 08/29/2024), I formally reported that my "vehicle was impacted twice while parked" and the camera failed to record. • Refusal to Repair: Instead of diagnosing the defective sensor, the service department dismissed the issue as "normal operation," claiming the vehicle must suffer a "physical impact" to trigger recording. My vehicle WAS impacted! Their refusal to acknowledge this defect contradicts the safety specifications of the device. Conclusion: Gateway Toyota secured a $6,079.36 profit from my financing by nearly doubling my rate but refuses to fix a camera that leaves my vehicle unprotected. This dealership prioritizes profit extraction over customer safety and contract integrity. Proceed with extreme caution. More
by Artem Pidhaiets
Employees Worked With
MADELEINE MARTIN, Troy Vinthers
January 31, 2026
Mario was my sales representative, he was awesome, he took great care of us, thanks a lot Mario, You’re the reason we’re going to come back to Gateway Toyota for our next vehicle. took great care of us, thanks a lot Mario, You’re the reason we’re going to come back to Gateway Toyota for our next vehicle. More
by genestruck
Employees Worked With
Mario
December 21, 2025
I found service poor I needed a battery was quoted a price and booked a service date. Waited 10 days to get a battery for my prius was quoted a price twice and was told it would take 1 hour to install. price and booked a service date. Waited 10 days to get a battery for my prius was quoted a price twice and was told it would take 1 hour to install. I arrived at 830 was told at 930 the price was 80 more than quote waited 2.5 hours and they didn't program my clock back the way it was. Now I'm in my seventies had to look up programing time myself. All small things but they add up. I was disappointed in the service. More
by ledwards
Employees Worked With
No idea her name
November 28, 2025
Great service by Ashish in buying my car. I would highly recommend visiting Gateway Toyota and speaking to Ashish, as his professionalism and great way of talking were impressive. I have alre I would highly recommend visiting Gateway Toyota and speaking to Ashish, as his professionalism and great way of talking were impressive. I have already recommended to my other friends to see him rather than any other Toyota dealership. More
by Thanos
Employees Worked With
Mehan, Ashish
