From walking in initially to driving away with my new Rav4, I was blown away at the exceptional service. Val was incredible and showed patience with my decision making. Val was available for all my questions and made me feel confident in my decisions made. Alison with finances got me the best deal and really showed that she really cared about the buyer. Mark, who showed me all the details of my new vehicle went through all the details and answered all my questions. I am so happy with my Rav4 and my experience with Charlesglen Toyota!