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Charlesglen Toyota

Calgary, AB

Overview
Employees
Reviews
4.7
1,569 Reviews
A new car is only the start of the celebration at Charlesglen Toyota. Since 1988, Charlesglen Toyota has gained a strong reputation for treating our staff and customers like family. We try and build on this reputation every day, one customer at a time. We believe "the purchase is not the end of a transaction, but the beginning of an obligation", and we strive to make the purchase and service experience better each day. In our quest to achieve exceptional customer satisfaction, we proudly offer an AutoRewards program, that rewards our customers for their continued loyalty. To find out more about this program, feel free to go to www.charlesglenautorewards.com At Charlesglen Toyota, we pride ourselves on being a family-run business. Since we opened our doors in 1988, we have hung our reputation on three words: Fairness, Trust, and Integrity. These words are our guiding principles in the way we conduct business every day.
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7687 110 Ave NW

Calgary, AB

T3R 1R8

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Showing 151 service reviews

April 16, 2026

I always book the earliest service appointment first thing in the morning and wait for the work to be done. Customer lounge has free wifi and coffee, comfy chairs and plugs ins for power for laptop. Ser More

by John Ross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiran Neil
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December 07, 2025

It was a 5-star service when I bought from this dealership. But the first service was terrible and unacceptable. I bought the four-year Platinum ECP for my 2025 RAV Hybrid Limited and I was told 6 More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rafael Segura
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2025 -

Charlesglen Toyota responded

Good afternoon, Tom, Thank you for taking the time to share your experience. I want to sincerely apologize for the confusion, frustration, and inconvenience you encountered during your first service visit. This is not the level of clarity or service you deserve, especially after trusting us with the purchase and ongoing care of your 2025 RAV4 Hybrid Limited. Regarding your Platinum ECP coverage, I am very sorry you were given inconsistent information. You should always receive a clear explanation of what is included before and during every visit. For Toyota Hybrid models, the maintenance schedule is different from gas-only vehicles. Hybrids follow a 16,000 km interval for oil and filter changes, as set by Toyota Canada. Because these intervals are set at 16,000 km, the oil changes fall only on your 2nd, 4th, and 6th services. Your 1st, 3rd, and 5th services consist of tire rotation or exchange, along with a full inspection of your vehicle. These are still part of your regular maintenance, but they do not include an oil change. I recognize this may differ from what you originally understood at the time of purchase, and it absolutely should have been communicated to you accurately and transparently from the very beginning. I also want to sincerely apologize for the scheduling issue and the three-and-a-half-hour wait you experienced. That is unacceptable, and I take full responsibility for the inconvenience it caused. No guest should ever feel uncertain or misinformed during their service appointment. Your trust is incredibly important to us, and I would appreciate the opportunity to review your ECP plan with you personally, go over what is covered moving forward, and look into the charges from your first visit to determine what support we can provide. Please feel free to contact me directly at your convenience. You deserve clarity, consistency, and a service experience that reflects the confidence you placed in us when you chose our dealership. Kind regards, Rafael Segura Service Director Charlesglen Toyota 403-241-0889 Ext. 624 rafaels@charlesglentoyota.com

July 15, 2025

You sold we a 2019 Rav4 a few months ago. The lift gate is now not working on the vehicle. I have checked Dr. Google and nothing has worked. I have called your Service Department and they sai More

by d_thorsten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Larisa Guevarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2025 -

Charlesglen Toyota responded

Thanks Donna for giving Charlesglen an opportunity to make things better. As discussed our shop foreman looked at your RAV4 and noted we may need to replace the hinges. From the time he looked at it to now, I am happy to hear it is working but I will continue to follow up with you. Our commitment to you is to ensure you have the best possible purchase experience and I will continue to follow up with you. Thank you, Phil Dao, General Sales Manager

Jul 27, 2025 -

d_thorsten responded

Phil, I do appreciate that you have followed up on my liftgate problem for many days. The lift does work now (80%) of the time. I don't know what your shop foreman did to it but I am glad that it works. Thank you for making my experience better with this issue. I hope the lift continues to work so I don't have to shell out any money for this known hinge problem.

March 28, 2025

Very happy with the service provided by Charlesglen Toyota. The service was very efficient and the staff were very helpful , friendly. More

by edmundau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larisa Guevarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blair Springs
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January 30, 2025

Never buy tires or rims from them as they have zero warranty. If I buy tires and rims from Okay Tire, Foundation, Fountain Tire, Canadian Tire and even Costco, they warranty the products they sell and More

by Unhappy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kirby Fiander
2.0
This rating includes all reviews, with more weight given to recent reviews.
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January 07, 2025

Kirby is the best, why see anyone else? ?? Love you Kirby! Listens to all my needs and takes the best care. More

by Black matrix with purple rims
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob To
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirby Fiander
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 01, 2024

Excellent! !! A word that could i express to Mr, Hanyang Wang, service manager of service department. He give me a wonderful experience of having a second servic More

by romulojr78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hanyang Wang
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October 10, 2024

I always had a great service . Just recently changed my tires. Service advisor kirby is awesome and very helpful. Charlesglen Toyota service is recommendable!!! More

by ricardojrhgonzales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirby Fiander
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 30, 2024

Poor service from Kirby from service department. Doesn't listen to customer.. stay away please. More

by Polux20002000
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirby Fiander
3.0
This rating includes all reviews, with more weight given to recent reviews.
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August 19, 2024

Thank you to Kelsey Rivest and your technician team. You have made me a life-time customer! I used to sell VW’s for 2 years, and I learned that it was the service department that generated repeat purc More

by Gary Semotiuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Rivest
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