My recent experience with Canyon Creek Toyota was awful.
This is my honest review.
I was looking for a new 2021 RAV4, after test drive wasn't overly impressed with the power or the noise the engine gave off inside the vehicle. Was recommended to try the hybrid instead, so I did. Liked this model better and went ahead with the purchasing process.
Traded my Tacoma as part of the deal, this is where things started falling apart.
My sales person was Ali Sharafat, I can not recommend him. I would urge anyone to go with a different sales person.
First he argued with me my vehicle was in an accident, it never was, I proved it with my active status on my registration. After a little digging it was Ali's mistake mixing up a VIN with another vehicle, ok mistakes happen, manager came in, we got it sorted out.
After purchase and deposit I had an ETA for my new vehicle. I was in there beginning of May, ETA was beginning of June, a month out seemed excessive but it's covid, I have delays in my industry aswell currently, not a month but I get delays with the Pandemic.
Upon the final day of my ETA I decided to call as I have heard nothing from them since purchase and well it was the final day of the ETA timeline. With a $40k purchase I think they should have given me a call not me call them.
When I called, Ali Sharafat seemed annoyed and that he was at home, "call the finance manager" was what he told me, so I did.
Finance Manager had no info, Ali had no info, they'll get back to me...
Took days for a response. Get a call back finally giving another 2 week delay, I'm annoyed at this point. Try to figure out what's going on and Ali Sharafat just laughed and giggled, it's just an ETA, "out of my control", "not my problem", "I'm not even suppose to talk to you after a sale."
Not really what a person wants to hear so I wanted my deposit back, more laughter from him and he says "you'll never get your money back, you just need to wait."
K I'm pissed, get me a manager. Mark called, we talked, had my mind at ease, got a new date, felt somewhat confident. Beginning of July.
I get a call from Ali on June 25th saying I got your new ETA! Ok? He says it'll be here June 22nd, buddy that's 3 days ago... And he told me there's 8 other customers in the same predicament...
I've lost all confidence here. Clearly he hasn't have a clue or care, logistics are inconsistent, no direction, no answers, just a big run around that is exhausting. The communication after purchase was non existent.
Got a hold of the manager Mark again, we spoke I was clearly disgruntled, he listened and took my concerns serious. Dealing with Mark has been good, he clearly is experienced.
Then another new person called after I left my first bad review. They just wanted my review gone... I was told to deal with him directly. Just being passed around and around their whole staff with yet again no real clarity it felt. I believe it was only due to my bad review they finally felt inclined to help, as head office called about the review. Nothing new happened tbh, it was still Mark's rough ETA. The new gentlemen said he'd get some sort of compensation or gift but needed to figure out what, but upon pickup of my vehicle I got nothing... mentioned it to the staff, but no one knew anything.
The overall process was just so awful I can't stay with this dealership, I bought my previous vehicle here so was comfortable to go back, not comfortable here anymore. I can't fault the entire sales team as I never dealt with them but Ali Sharafat I would recommend you avoid as your salesperson. You can decide whether you want to use this dealership, I feel it necessary to give my experience at Canyon Creek Toyota honestly so other buyers can be aware.
Hope my review helped future buyers.