I purchased my RAV4 from High River Toyota based off
recommendations from friends. I was drawn in by the dealership's offer of vehicle pick up and drop off for servicing that would negate any negati
recommendations from friends. I was drawn in by the dealership's offer of vehicle pick up and drop off for servicing that would negate any negatives of dealing with a dealership well away from my home in Calgary. Trying to get my vehicle in for it's regular servicing as well as getting a recalled component dealt with has been a continued series of failures on the part of High River Toyota. Repeated phone calls to speak with the Service department consistently resulted in no one being available. When I had been put through to voicemail, it has also not been answered. After a couple weeks of this I submitted the same request through their website, citing the issues to this point. I was encouraged when I immediately received an email reply where vehicle pick-up was arranged for June 16th between 6 and 7pm. By 9pm I realized that once again, what seems to be the normal for High River Toyota, there were no communications and another broken commitment, was happening once again.
I emailed the same advisor and he offered to pay for my servicing, clearly not even bothering to spend the couple minutes to assess the situation he had, and see that my service appointments are already paid for.
I emailed the same advisor back and arrangements were once again made to have the courtesy car dropped off and mine picked up the following Monday. By this point my vehicle was well over 1000 additional km past its required service deadline.
On the Monday someone actually did come and pick up my vehicle, however contrary to the arrangements, they locked up the courtesy car and took the key with them. When I was done work for the day and there was still no sign of my vehicle, and the locked courtesy car remained secure in my work parking lot, I again emailed the same "Platinum" Service Advisor who told me that the driver with my vehicle was "leaving here ASAP". I did a phone map check and it showed the drive to be approximately 45 minutes. An hour later I received a phone call from the drop-off driver advising that he was only then leaving High River Toyota and would be with me in another 40 minutes.
I emailed the same advisor back and, once again keeping with their standard of communications, did not get a reply. I was forced to remain at work for 2 hours past the end of my work day to get my vehicle back. In the days since I have continued to not hear from anyone at High River Toyota except a random call from their sales department asking if I would be interested in trading in my current vehicle and again give them business to get a new one. No thank you.
So, if you don't mind being ignored, having important recalls not dealt with in a timely manner, and if you enjoy getting the run-around repeatedly with zero concerns on the part of your car dealership...maybe then High River Toyota would be the place for you.