If I could give a zero rating I would! I am extremely disappointed and disgusted with Sherwood Park Toyota's customer service. Not only is their customer service terrible, they are liars and put their customer's safety at risk. I bought a used FRS which was advertised to me came with a set of winter tires and all season tires. I went to another Toyota dealership to install my winter tires for this year and it was brought to my attention that the "winter tires" I got from Sherwood Park Toyota were not actually all winter tires..only 2 of them were.. so I drove around all winter last year with a false peace of mind that I was safe with my winter tires but in realty I was driving around with mix matched tires and could have gotten into a serious accident! They are extremely lucky I only drive short distances in this car!! When I brought this to their attention, they did not care they put my safety at risk and basically told me it’s not their problem because they honored the deal.. I have had nothing but trouble since I bought this car. Even just getting all the items they promised me took them more than 2 months to get done. I had to frequently drive back and forth, text and call to follow up since no one was getting back to me. Lesson learned, NEVER hand over any money unless the dealership gets everything on their end sorted out. It only took me less than a week to get what they needed but it apparently takes more than 2 months for this dealership to get what is owed to me sorted out. If you care about your safety, don’t want to deal with false advertisements, liars that can’t do their job and only care about snatching your money as fast as possible so they can start ignoring you, AVOID SHERWOOD PARK TOYOTA AT ALL COST!! I hope no one else has to go through what I did.