Toyota on the Trail is biggest liers including finance department and sales department.I bought toyota care extension and inside dirty painting protection for $900 last year. The finance advisor whose name is Samantha told me that including winter tire swap and inside dirty cleaning for free. When I came for season tires swap, they said it is not free. I was trying to talk to finance advisor and they said that she is gone and the sales said he can not do anything even though he asked the finance advisor before and the finance advisor told him for free.The sales said they are different department, so he can not talk to the finance manager. Do not come to buy any car, because the finance advisor will lie to you for their commission and do not trust the sales, because even though they tell you it is true, but is is not. If you ask the sales to prove it, they will say that I do not know, the finance advisor lie to me.
First time to see the cheating dealership in Edmonton.
Talked to the finance manager. He said the the finance advisor is gone, so nothing can do.
Again No Trusting the Sales, No Trusting the finance advisor and No Trusting this dealership.
I will complain this dealership with Toyota Canada for sure.