Please note that I have no motivation to write this review then to WARN OTHERS. The staff at Toyota on the Trail practices high pressure sales tactics and will add extra hidden fees and high interest rates. Don’t be fooled. They conceal the total cost of the loan and will only show you the bi-weekly payment. Which means you may end up paying thousands extra. They literally refuse to show you the total cost until you are about to SIGN THE BILL OF SALES. Once they get your deposit or you sign documents they will attempt to run off with your money and refuse to address any issues you may have with your financing or car. They will also attempt to force you to pay FALSE AMVIC FEE'S WHICH TOTAL $500 OR MORE.
DO YOURSELF A FAVOUR AND LOOK THROUGH THE 1 STAR REVIEWS, the number one complaint is DISHONESTY. They will lie to your face once you figure out their deception and THE THOUSANDS OF UNDISCLOSED DOLLARS ON YOUR LOANS, suddenly the sales person you were dealing with will be nowhere to be found and they will bring out one of their sales managers to intimidate and gaslight you. They will also spend hours forcefully persuading you to buy pointless warranties and have you waiting around for several hours in a stuffy room. Mothers and families with children be warned.
The management team and sales people are MORALLY BANKRUPT and will LIE, CHEAT and STEAL to swindle every dollar from you. I have never left a bad review in my life but my experience was so horrendous I needed to let others know. Go somewhere else if you can help it. ANY OTHER DEALERSHIP IS BETTER THEN THIS ONE. xxxx, go to another Toyota location and try your luck there. All the 5 star reviews are because they hand you an iPad and ask everyone to give them 5 stars before they get you into to speak to the financing department and start their swindling. If you doing any dealings with them, keep all your documents and record all their promises or they will go back on their word. Overall, this was one of the most disappointing and heartbreaking experiences I have ever had with any business. There is NOTHING that these jokers can offer me to EVER set foot in their dealership again. My morals cannot be bought out. BUYER BEWARE!
To the team at Toyota on the Trail, I have told countless people about my experiences at your dealership and every single one was shocked and disgusted. You seriously need to consider the way you train your staff and management in conflict resolution and basic human respect. Word of mouth is powerful and I am pleased to see that word is getting out about the unethical way you are treating customers. Your ratings are taking a dive and it is well deserved!