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Cochrane Toyota
Cochrane, AB
43 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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43 Reviews of Cochrane Toyota
February 07, 2024
I travelled 2800 km to purchase this vehicle after being referred by a friend who has dealt with the dealer for years. The trip was worth the time and effort. Setting up the deal at a distance was made eas referred by a friend who has dealt with the dealer for years. The trip was worth the time and effort. Setting up the deal at a distance was made easy by Jeff Decter who was forthright in discussing pricing and responding to my initial questions and several follow up ones promptly and specifically. The whole process was low pressure. Jeff followed up on a number of after purchase requests patiently and quickly (including shipping some bulky items I'd forgotten in my traded vehicle at dealer expense). There was no smoke and mirrors in the deal, no "oh by the way..." surprise add ons or upselling, and my trade-in vehicle was credited as discussed before on-site inspection. All in all, I was more than satisfied with the transaction and am happy to recommend the dealership as represented by Jeff Decter. More
by Mike from northern BC
Employees Worked With
Jeff Decter
Helpful October 21, 2023
I called into Cochrane Toyota and I talked to Denise. She was very friendly and informative. I am looking forward to our test drive appointment on a RAV4 hybrid She was very friendly and informative. I am looking forward to our test drive appointment on a RAV4 hybrid More
by Heidi LO
Employees Worked With
Denise
October 21, 2023
My visit was fantastic throughout. The staff genuinely cared about my needs, which made a big impact. They were honest, had a good range of well-kept cars, and the buying process was e The staff genuinely cared about my needs, which made a big impact. They were honest, had a good range of well-kept cars, and the buying process was easy. Cochrane has won me as a lifelong customer. I highly recommend them for great cars and service quality. I'd like to extend my gratitude to Denise for assisting me in selecting the perfect vehicle to meet my needs More
by Kiki Steele
Employees Worked With
Denise Watson
August 10, 2023
Nous aimerions remercier sincèrement Cindy Ann Lemieux (Product Advisor) qui nous a grandement aidés lors de notre voyage dans l'Ouest canadien en juin dernier en nous trouvant un garage pour réparer notr (Product Advisor) qui nous a grandement aidés lors de notre voyage dans l'Ouest canadien en juin dernier en nous trouvant un garage pour réparer notre VR et en expliquant en anglais notre problème auprès du gérant de service. C'est une personne exceptionnelle qui a fait tout cela gratuitement dans le seul but de nous dépanner et elle est restée en contact jusqu'à ce que nous puissions repartir 24 heures plus tard. Nous vous la recommandons lors de votre prochain achat ainsi que son fils Ryan qui y travaille comme mécanicien. Ce fut une belle rencontre sur notre route ! Merci Cindy ! Hélène et Gilles Chicoine, Shefford, Québec More
by Hélène et Gilles
Employees Worked With
Cindy Ann Lemieux
June 13, 2023
Sold my Corolla Hybrid to these nice folks. Dealt with: Andrew B. and Joyce G. Andrew is a no-BS fella. Straight to the point. No fluff. No building you up. He gets down to business and Dealt with: Andrew B. and Joyce G. Andrew is a no-BS fella. Straight to the point. No fluff. No building you up. He gets down to business and that's the way I like it. Joyce, however, is the best of the best. She exudes professionalism and customer service. Everyone who sells cars for a living could learn a thing or two from her on how to make customers feel welcome, appreciated and most of all, valued. This was the fastest I've ever been paid by a dealership. Having owned many Toyota vehicles over the last two decades, Cochrane Toyota is like a diamond in the rough. All the Calgary dealerships are horrible but Cochrane Toyota puts them to shame. I've just about bought vehicles from Country Hills Toyota to Charleglen and they all pale in comparison to Cochrane Toyota. I know now where I'll buy my future vehicles. Thanks again Joyce! You're the best! -Mike the Shell guy More
by miketheshellguy
Employees Worked With
Andrew B, Joyce G
June 01, 2023
LOVE this place! ! I’ve had my RAV4 hybrid serviced here several times and each time from scheduling the appointment to service completion each step has been handled b ! I’ve had my RAV4 hybrid serviced here several times and each time from scheduling the appointment to service completion each step has been handled by a friendly knowledgeable professional. Big shout out to Jonathan who remembers me, gives great advice about what is needed or not needed, and gives me lots of confidence that I can trust this service department. For me, that’s the most important quality in a mechanic. I want to be proactive about maintaining the vehicle without feeling like I’ll be talked into things I don’t need. Can’t recommend Cochrane Toyota enough!! More
by Lori H
Employees Worked With
Jonathan Pinter in service dept
March 03, 2023
A BIG thank you to Cochrane Toyota for everything they did to help this skeptical, attention to detail, relentless follow up, maintenance geek get happily into a 2016 Rav 4 LE! The whole team from Tayl did to help this skeptical, attention to detail, relentless follow up, maintenance geek get happily into a 2016 Rav 4 LE! The whole team from Taylor Niefer (sales), to Josee McMillan (finance), the fine folks that got the car ready for pick up, service and the person that got in the car with me to explain some of the features (Traction Control System , All-Wheel Drive lock indicator etc.) -- you ALL really did Make Things Better! Every interaction I had with every staff member was polite, professional and patient 😀! Every vehicle must pass a 160-point inspection and review of CARFAX history before it can qualify as a Toyota Certified Used Vehicle. This inspection and service provided me with priceless peace of mind. And the items on the inspection that needed to be addressed were -- WOW! If you are in the market for a vehicle, I recommend Cochrane Toyota. I will drive from Calgary to Cochrane to get my service done. So, thank you again -- all of you! I am lovin driving my Rav 4! More
by AM2
Employees Worked With
Taylor Niefer Josee McMillan
February 02, 2023
I recently had attempted to have my Toyota vehicle serviced at Cochrane Toyota and had the displeasure of working with the service advisor, Lucas Pretty. From the moment I arrived, he made it clear th serviced at Cochrane Toyota and had the displeasure of working with the service advisor, Lucas Pretty. From the moment I arrived, he made it clear that he had no interest in helping me or providing any sort of customer service. He was rude, unprofessional, and dismissive throughout the entire process. I was shocked at the level of disrespect and disregard that I received from someone in a customer-facing role. Throughout the visit, I had to continually advocate for myself and my vehicle needs. Lucas was unwilling to listen to my concerns and made no effort to understand what I was looking to have done with my vehicle. He seemed more focused on getting me in and out of the dealership as quickly as possible, rather than ensuring that my needs were met. I left the dealership feeling frustrated and disappointed with my experience. I would not recommend Cochrane Toyota to anyone, and particularly not if you are looking to work with Lucas. The level of unprofessionalism and poor customer service that I received was unacceptable and has left me with a negative impression of the dealership. I hope that in the future, Cochrane Toyota will make an effort to provide their customers with a better experience and train their staff on how to treat people with respect. More
by RE
Employees Worked With
Lucas Pretty
January 05, 2023
Horrible! Signed a contract and put a deposit down on a new Tunda in Feb 2022. Fast forward to January 2023, still not truck but now they state that MSRP has Signed a contract and put a deposit down on a new Tunda in Feb 2022. Fast forward to January 2023, still not truck but now they state that MSRP has increased over old price on contract and if i dont supply a trade in they will not sell me the new truck. I asked for my deposit back. Thank you for nothing Cochrane Toyota! More
by Unhappy Non Buyer
Employees Worked With
Jordan Daybell
