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Cochrane Toyota

Cochrane, AB

4.0
43 Reviews

8 River Heights Dr

Cochrane, AB

T4C 0N8

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43 Reviews of Cochrane Toyota

October 14, 2022

Thanks Andrew for your help purchasing my 22 RAV 4, Hybrid Limited. It was a pleasure dealing with you and appreciate your affable personality. I know who I will be buying my next vehicle from. More

by Gschlagel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Botha
Mar 09, 2023 -

Cochrane Toyota responded

Thank you so much for the amazing 5 stars review and for sharing your experience with our team! Thanks for choosing Cochrane Toyota!

June 02, 2022

Peter C. and Mike T. were excellent to work with. They helped me and my family out so much with our new car from start to finish. I would recommend Cochrane More

by Andy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter C.
Mar 09, 2023 -

Cochrane Toyota responded

Thank you so much for the amazing 5 stars review and for sharing your experience with our team! Thanks for choosing Cochrane Toyota!

May 19, 2022

I paid a deposit for a Rav4 on Feb 2022, received an email in May that my oder has been canceled . And If i want to proceed , they need to reorder it. Be aware of their scams. More

by Farbod
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Adam McMillan, Jeff Decter
May 25, 2022 -

Cochrane Toyota responded

Hi Farbod, we are sorry to hear you are frustrated about your experience us at Cochrane. Supply chain issues are occurring around the world and as hard as we are working at it, we are being effected too. In efforts to continually “Make Things Better,” we chose to deal with full transparency with our customers. We believed the best approach was to refund your deposit and reorder when supply becomes available. You placed an order with our store and our goal was to fulfill that. So I apologize to you, we have not met your expectations. I know our team is equally frustrated that we were not able to deliver you this vehicle. Our team will continue working hard to secure inventory supply for you and all our other clients in the same situation. We appreciate the feedback, and hope that we get the ability to make things right. I have sent off your review to our Excellence Committee where team members from each department review challenges within our processes to determine how we can Make Things Better going forward. Please let me know if there is anything else we can do. We will get through these challenging times together. Sincerely Ryan Baum General Manager

May 12, 2022

VERY UN HAPPY Jan 19 2022 signed a purchase offer on a Rav4 and put down $5,000 Feb 18 2022 received confirmation e mail vehicle set for deliver May 10 +/- May 10 2022 E mail states Vehicle released to More

by un happy
Recommend Dealer
No
Employees Worked With
Jordan Daybell
May 25, 2022 -

Cochrane Toyota responded

Hi there, we are sorry that we were unable to fulfill your order. We are doing our best to manage Toyota's long lists of cuts to our vehicle allocation. Of course, we would have loved to sell everyone a vehicle who wanted one. We made the decision to refund deposits as soon as we could, rather than hold on to them in the hope that Toyota may find more units, some time in the future. $5000 is not a small sum and we collectively thought this was the best move in a bad situation. I am sure, like us, that Toyota Canada is getting a lot of communication from disappointed customers, we understand your frustration. Again, we apologize that you did not get your order do to this unfortunate set of circumstances.

November 25, 2021

Just recently dealt with Andrew and had both a quick and terrific experience. Very professional, no hidden clauses, and was able to collectively align on a deal that worked for both of us. Go see Andrew! More

by Terrancelays
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Mar 09, 2023 -

Cochrane Toyota responded

Thank you so much for the amazing 5 stars review and for sharing your experience with our team! Thanks for choosing Cochrane Toyota!

October 01, 2021

Not Happy. **What good is it to make an appointment ??? **(Dropped wife at her appointment 10:00 to 1:00). **My Appointment at Cochrane Toyota was for 11:00. ****At 1:00>I had to phone wife to say I wou More

by dvanloon
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember
September 29, 2021

Once again Jeff dexter came to our rescue and helped us out getting a car for our daughters and going out of his way to help us. This is the best guy ever and deserves the gold metal for customer service, More

by jdtetarenko
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josee, Jeff Decter
Mar 09, 2023 -

Cochrane Toyota responded

Thank you so much for the amazing 5 stars review and for sharing your experience with our team! Thanks for choosing Cochrane Toyota!

August 12, 2021

DO NOT TAKE YOUR VEHICAL TO COCRANE TOYOTA FOR SERVICE!! have had about 30 business dealings with Cochrane Toyota, including the purchase of a new vehicle, of witch at least 5 have ended in very disappointi More

by kirmseh
Recommend Dealer
No
Employees Worked With
N/A
May 16, 2021

Jeff was a pleasure to deal with. Very knowledgeable, and thorough. He was very helpful and kind. I would recommend him to any of my friends. More

by Rob C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Decter
Mar 09, 2023 -

Cochrane Toyota responded

Thank you so much for the amazing 5 stars review and for sharing your experience with our team! Thanks for choosing Cochrane Toyota!

Mar 09, 2023 -

Cochrane Toyota responded

Thank you so much for the amazing 5 stars review and for sharing your experience with our team! Thanks for choosing Cochrane Toyota!

May 16, 2021

I had a great experience with Cochran Toyota. Jeff was knowledgeable, helpful and professional. Would definitely recommend this place to anyone looking for a good deal on a car and great customer service. More

by Jorja
Recommend Dealer
Yes
Employees Worked With
Jeff Decter
Mar 09, 2023 -

Cochrane Toyota responded

Thank you so much for the amazing 5 stars review and for sharing your experience with our team! Thanks for choosing Cochrane Toyota!

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