Cochrane Toyota

Worst Experiance in 30 years I had proactively taken my daughters car in for a timing belt to be replaced. The car had been sold and serviced by Cochrane Toyota and we’ve known th I had proactively taken my daughters car in for a timing belt to be replaced. The car had been sold and serviced by Cochrane Toyota and we’ve known the previous owners for years. The car was serviced and in a relatively short period of driving distance a bolt failed that held the timing belt in place. That caused the pistons to contact the valves (long story short the engine was destroyed) After having an extensive go - around they concluded that the installation had no bearing on the bolt failing. (As I was told “these things just happen”) Having some working knowledge in this space I was not accepting that. I had the bolt and tensioner assembly assessed by one of the top metallurgical engineering firms in North America. They conclusively determined that the bolt was not torqued correctly. I presented that written and professionally stamped engineering report to the dealership. They still would not accept responsibility for the damages, and I was billed $5700.00 for the “new engine” When I picked the car up I found the engine was essentially pieced together with new and used parts. It ran for a total of 600 km before overheating and having to towed back to the dealer for further repairs. Make your own decisions but I just made mine and purchased a new 2018 Tundra from Charlesglen Toyota. Top Marks to Charlesglen! More

No longer a Cochrane Toyota fan I have owned three Toyota’s. I used to like Toyota. I have faithfully maintained all 3 vehicles ,with some rather large service bills over the years I have owned three Toyota’s. I used to like Toyota. I have faithfully maintained all 3 vehicles ,with some rather large service bills over the years but hey it’s what you do. Last nov my sunroof in my Rav 4 basically exploded - no rock ,no explanation & that is when the difficulties started. Sunroof glass is not covered by insurance nor are they under warranty once repaired I have since found out. Toyota denied this is a regular occurrence - which it is across many vehicle brands not just Toyota.(according to transport Canada and the evening news) I was told a rock hit it, it did not. I was in the vehicle they were not. After paying my 1200 dollar bill to “fix” my sunroof it has opened exactly 1 time and has never opened again. I took the car in and surprise the track is full of glass shards which has somehow injured a mechanism in the roof. They will fix it properly now for another 1700 dollars. How can a dealership with any integrity call a sunroof fixed that does not open? This remains a mystery to me. So yesterday I left with a bill for 1031 dollars and a sun roof that does not open. The bill was labor for looking at the roof plus service. So glad I went for the pricier Rav model with the sunroof. Not one “this must be frustrating, sorry this happened, sorry we can’t do anything to help you out here” Just defensive argumentative behavior from service. I will pay to have my sunroof fixed but it won’t be done at Cochrane Toyota. p.s A response to this review from anyone at Cochrane Toyota would NOT be appreciated as I received no appropriate response when I stood in front of you asking for help. I will never take my vehicle back to Cochrane Toyota. More