"TLDR: The customer service at Richmond Subaru was what swayed me over to switch from my usual car brand. I mostly dealt with Mike Lee and Michael Nguyen and they went above and beyond my expectations many times and I'm loving my new CrossTrek!
I was shopping for a new car on lease. I visited the Subaru dealership and despite being indecisive, I received no pushy sales pitch. They know that their vehicles speak for themselves. After a quick test drive in the 2019 CrossTrek, I left the Subaru lot the first day with the intention of test driving other vehicles from my usual brand of car before making a decision.
Upon entering the other dealership, I realized the stark contrast between the two dealership's level of customer service. I was on the fence about switching to Subaru, but I fell in love with the CrossTrek and the impeccable customer service at Subaru was the icing on top. So I went back to Subaru the next day with the intention of purchasing the 2019 Subaru CrossTrek.
Mike, Michael, and everyone I interacted with were super friendly, attentive, and made me feel like a valued customer - perhaps more like a new family member. Everyone was very patient and well-informed about questions I had.
Besides being offered the usual coffee or water, Mike went above and beyond and went out to grab my aunt and myself bubble tea while I was working out some financials with Michael.
While speaking to Michael, he gave me some freely-given advice about how I could save some money which I took full advantage of. He also gifted me a Subaru umbrella which, at that point, I felt my initiation into the Subaru family was complete.
Finally, I had to wait to receive my car the following day which was fair given it was a long weekend when I made the purchase. Mike again went above and beyond. He rushed the prep the Service team needed to do on the vehicle the following day (filling it with gas, fluids, removing protective plastics, etc) so that I could drive it that same day. He also drove the vehicle to my house, saving me the trip of getting a ride out to the dealership. My old dealership would have never done that for me.
If you're thinking of switching over to Subaru, or if you're just looking for a Subaru dealership, I highly recommend this one!"
"Mike was very helpful and knowledgeable. He understood of my budget and I had a very smooth leasing experience with him. He explained everything well and kept me informed throughout the whole process. It was my second car that Mike dealed with us. Thanks Mike, keep up your good work."