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One department is atrocious - Mysub
Generally satisfied but their car washing is an insult. I bought new cars and all these years of car washing after service has been nothing but frustration from changing all the seat positions to returning a car dirtier than when they got it. Yesterday they just hosed it and when I drove into the sun the inside of the windshield was so bad it impeded my vision.
Several times my car was ready for pickup but I was not advised. It was back in the customer's parking space.
This has to reflect on the attitude behind the scene!
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Subaru Product Specialist
Outback owner, eyeing the Ascent - Dayyan
Bought our second Subaru (an Outback this time) from PG Subaru; great sales and service staff, honest people and friendly. Subaru is always well worth what you pay. Highly recommended.
Best experience buying a car EVER ! - Subaru Fan
Walked into the dealership, was greeted in a friendly, not at all pushy manner. I was asked a few questions and was shown the car I requested to see. No hassle, no fuss......bought the car I wanted in 20 minutes ! And, best of all I LOVE MY FORESTER !!!
Subaru Forester - Kim G
Can't say enough about Richard Charley. He went above and beyond explaining the many safety features of my new 'baby'. Best vehicle buying experience of my life.
excellen service - funny girl
My husband and I went to Pot Coquitlam Subaru dealership looking for a Honda CRV ., the moment we entered the lot till we left with our car the service was outstanding . Even one from the receptionist (Sam to our product advisor Sebastian to Cam the financial manager, Sheldon the other financial manager , very one at this location was amazing. they dropped off our rental car at the airport which helped us tremendously as we were there from the kootenays.
I strongly recommend any one looking to buy a vehicle please check this guys out. They are amazing .
thank you so much for all your help.
Low balled on trade-in - CiaranCFraser
Tiffany was excellent to deal with, but her manager low-balled us on a trade in offer and refused to negotiate to a reasonable price. Wouldn't even match the instant trade in offer from auto-trader. Wasted more than 3 hours waiting for the assessment before finally walking out. Extremely frustrating experience, and I will be boycotting them on all future purchases.
Purchase of Outback 3.6R Limited with Eyesight - carguy, nigel123
Laureano was very helpfull and professional and never felt pressured to make my purchase. The staff walked me through the pickup day and the technical overview prior to my departure was great. Overall I had a good experience. This is my second Subaru. Nigel Harrison
Purchase of 2019 Forester - Harold
We had a very favorable experience, due in large part to the salesman we dealt with, Mark Painchaud. Mark was very patient with us, answering all our questions and explaining all the features of the car. He let us do a test drive on our own, trusting us to take care and bring the car back. This was different from some test drives of other brands where the salesman sat in the front seat and chattered continuously while we were trying to evaluate the car. Mark followed up a few days after we took the car to see if we had any questions or problems, which we thought was a nice touch.
We would also like to commend the dealership for their straightforward approach to pricing. From the beginning we were told the price and what was included. This was in contrast to the sleight of hand/gamesmanship/fake discounts we encountered with some of the other brands we considered.
Ethical dealers - Rorce L
First anniversary after I purchased my second Subaru. I was all burnt after dealing with Richmond Subaru two years ago when I bought Subaru vehicle first time as a gift to my daughter.
After the terrible experience one had with a dealer like Richmond Subaru, one could probably lose faith in any car dealer. Experience with Wolfe Subaru had made a difference . My family was so pleased with the great customer service Subaru Wolfe provided. I want to mention Chris Jamieson, Sunil Sharma, Diane Lie and Diana Nguyen and give them a thumbs up. Thank you !!!
Selling used vehicle - 😊
Selling my vehicle. 1st person that I talked to said they could offer around 16500 price range. 2nd employee calls me the day I am leaving to bring vehicle and says they can only offer around 15,500. I call back a week later and speak with 2nd person again who said she would not have told me 15,500 last week. Needs to see it first, understandable. She says again she wouldnt have said 15500 price range. I said that I am not getting this info. out of thin air and she hangs up. Bad business!
Crappy - Jerry
Came in for a service. Staff mirepresented time and cost to do. Inexperenced staff?? Not coming back and I do love my Subaru. Stay away.
Oil change, tire change and a/c repair. - MissSkippy
As usual great service. Vehicle came back from the complimentary car wash sparkling.
I drove it there looking a bit grimy and sad from winter And drove it out feeling the summer.
Friendly experienced staff very helpful and friendly. - Mazdawolf
I bought a new Mazda CX5, very good pricing. And have been very satisfied with ongoing service from staff.They go beyond the normal service.