very positive shopping experience! - hreimer
My experience purchasing my car was a very positive one.. Mike picked me up at the metro. Throughout my experience he was very courteous, friendly, and professional. Even though I didn't purchase the one I was originally interested in I didn't feel pressured to buy..He was willing to work with me to find something that suited my needs. I would highly recommend Richmond Subaru and Mike to anyone else looking to buy a new or used vehicle. Thanks for a positive shopping experience.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Subaru Product Specialist
Outback owner, eyeing the Ascent - Dayyan
Bought our second Subaru (an Outback this time) from PG Subaru; great sales and service staff, honest people and friendly. Subaru is always well worth what you pay. Highly recommended.
Oil change, tire change and a/c repair. - MissSkippy
As usual great service. Vehicle came back from the complimentary car wash sparkling.
I drove it there looking a bit grimy and sad from winter And drove it out feeling the summer.
Service/Body Shop Great to deal with - Dha
I was able to talk to and work with everyone there from owner on through to service to mechanic. No one hiding here. Thanks to a great team.
Love my Crosstrek!!! - Juniper1825
Jeanne made my experience wonderful. She made me feel more like a friend than a customer. She remembered me every time I walked on the lot and answered all my questions with patience and addressed all of my questions right away. The dealership demonstrated that they were willing to work with me through the process.
Best experience buying a car EVER ! - Subaru Fan
Walked into the dealership, was greeted in a friendly, not at all pushy manner. I was asked a few questions and was shown the car I requested to see. No hassle, no fuss......bought the car I wanted in 20 minutes ! And, best of all I LOVE MY FORESTER !!!
Tifany redefined what I expect from a car sales person - subaruhunter
Tiffany helped me during my exhaustive 6 week long search for a new Subaru. She promptly provided me with the Carfax and inspection report for each vehicle I expressed interest in. She redefined what I expected from a car sales person. Tiffany was patient and informative during our test drives and answered all communication promptly and professionally. I highly recommend Don Docksteader's and Tiffany to anyone searching for quality Subaru.
WARNING, DO NOT BUY! - InLightOf
If there was a 0 star option I would pick it. Subaru's contain a myriad of problems, engine oil consimption being the biggest red flag. On a brand new car this is not acceptable. I once owned a 2017 impreza, what a mistake that was. I traded that lemon for a far superior vehicle "Mazda" I would reccomend the 2019 awd Mazda's over a Subarpoo. There was a class action lawsuit here in Canada 2016 from Subaru owners who were scammed by Subaru for the engine oil consumption problem. My car proves that Subaru is still producing duds.
The customer service was attrocious. Even the head of their customer service at head office was toxic. They couldnt grasp the fact that they sold me a defective vehicle even though they admitted to having to replace the engine block. I asked politely for a new vehicle considering all the major issues mine had, electronic issues, cruise control etc. They laughed in my face. The manager of wolfe was the most rude and even yelled at me in the dealership. I have saved so many people from buying a Subaru.
Please save yourself the nightmare.
Subaru Outback - suby lover
Gotta love Richard Charley of Subaru Nanaimo. He is the best salesman I have ever dealt with! His knowledge of the Subaru is exceptional. He has all the makings for Salesman of the Year! If you want a great car go see Richard, you won't be disappointed in the vehicle or the salesman! Thank you Richard. I love my Suby!
We bought a new Forester - yonewowner
When it came time for us to look for a new vehicle, a number of our friends were happy Subaru vehicle owners. These friends highly recommended Subaru as a reliable vehicle.
Great customer service with a passion - Medel Family - hmedel
It was my Dad and I's first time visiting a Subaru dealership in the North Shore and we are pleased to have Arthur provide us the information and service we need. Arthur was very kind, respectful, patient and passionate in his role. We test drove a pre owned impreza that I had looked online and had my heart set on to, but when we reviewed the report, my Dad and I weren't pleased to see the history of accidents/collision this car previously had.
When Arthur mentioned another available pre owned impreza, which he mentioned is the top line vehicle in 2013, has winter tires, rear view camera, navigation system and leather seats, my Dad and I were completely sold with this impreza. If Arthur hadn't mentioned about this impreza, we would've missed this great opportunity of a car. Talk about going above and beyond with product service, I am glad Arthur was able to provide the excellent customer service we both needed.
Lastly, I also want to comment on Victoria Lee with her expertise and knowledge in helping me understand the financing of the vehicle. I was going through a tough time with my recent car accident and my car being written off, and her positive attitude during the process helped me feel reassured and welcomed in the Subaru family.
A big heartfelt thank you to these two! If any one is looking for either a new or pre-own vehicle, my Dad and I recommend Arthur and Victoria as finance and product advisors to seek out to :)
Friendly experienced staff very helpful and friendly. - Mazdawolf
I bought a new Mazda CX5, very good pricing. And have been very satisfied with ongoing service from staff.They go beyond the normal service.
Crappy - Jerry
Came in for a service. Staff mirepresented time and cost to do. Inexperenced staff?? Not coming back and I do love my Subaru. Stay away.