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Richmond Subaru

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Richmond Subaru

Name: Richmond Subaru
Address: 3511 Number 3 Rd, Richmond, BC, V6X 2B8, CA
Telephone: (604) 273-0333
Rating: 4.5

4.5

368 Lifetime Reviews

3511 Number 3 Rd, Richmond, British Columbia V6X 2B8 Directions

Sales: (604) 273-0333

Service: (604) 273-0333

Parts: (604) 273-0333

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Excellent

89% Recommended

4.5

368 Lifetime Reviews

View 6 Awards

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Overall Experience

A dealership's rating is calculated by averaging scores from reviews received in the past 24 months

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Serving the Richmond area, Richmond Subaru, located at 3511 No. 3 Rd in Richmond, BC, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources or give us a call at 1-866-939-5731 and allow our excellent network of people to put you in your ideal car, truck or SUV today! History Richmond Subaru is part of a family of dealerships across Western Canada that are committed to Caring for Customers. We participate in our communities and we offer value and service to each one of our customers. Over the years, Richmond Subaru has grown in its current location, as we now offer a state-of-the-art showroom, Parts & Service Centres and a Finance Department. Whether you are in need of a new [make] automobile or parts / service for your current vehicle, Richmond Subaru of Richmond is here to assist you with any of your automotive needs! At Richmond Subaru, we look forward to serving you, or valued customer, for years to come. Please stop by our dealership, located at 3511 No. 3 Rd, Richmond, BC and speak with one of our representatives today!

Top Reviewed Employees

Austin Warren

Lease Manager/Subaru Product Specialist

5.0

View 46 Reviews

Mike Lee

Sales and Leasing Consultant

5.0

View 49 Reviews

Jackie Cho

Sales Consultant

5.0

View 23 Reviews

Joe Lui

Subaru Product Specialist

5.0

View 7 Reviews

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Latest Reviews

August 16, 2019

"One department is atrocious"

- Mysub

Generally satisfied but their car washing is an insult. I bought new cars and all these years of car washing after service has been nothing but frustration from changing all the seat positions to returning a car dirtier than when they got it. Yesterday they just hosed it and when I drove into the sun the inside of the windshield was so bad it impeded my vision. Several times my car was ready for pickup but I was not advised. It was back in the customer's parking space. This has to reflect on the attitude behind the scene!

Employees Worked With

Quinton Diep

5.0

Amy Luk

4.0

George Stratila

2.0

Edwin Ho

3.0

Austin Warren

5.0

Other Employees : The salesmen who sold me the cars are not there any longer.

August 12, 2019

"Quick and easy"

- NewSubaruOwner

Recently bought our first Subaru from Richmond Subaru and had a great experience. Our salesperson, Mike Lee, was professional and knowledgeable. The management team was enjoyable to work with as well. We wanted a specific colour, which they did not have in the inventory, but they managed to bring one in rather quickly. I never knew buying a car could be so easy.

Employees Worked With

Mike Lee

5.0

Danielle Schelini

5.0

Austin Warren

5.0

July 10, 2019

"Sold me a LEMON "

- SubaruSucks

Bought a used 2010 Forester from this dealer . It was a certified used from them . They mentioned that the head gasket was just replaced so it will be like brand new . Brought the car home in winter and noticed rough start in the morning . I looked it up , it's a Subaru issue. A month had pass. Rattle sound coming from underneath. They looked at it and said the car is just old and the heat shield is loose, they fixed it .. 4 month , oil light came on . They said I drive pass the oil change interval and oil burned . They've topped it . Engine oil , abs, traction light , oil light came on . The vehicle turned off . I told them I want to trade the car back and get another car without problems . They promised me they will help me and offered to give me half of the amount I paid for the trade. This is 5 months after I bought the car from them . I said no . Went back to the dealer and mentioned there was a leak. I was never told about the leak and it wasn't on my last appointment bill. They said the oil pan is leaking and had to be fixed. They gave me a rental car and 7 days later they said the car is fixed . A few days later , one of their sales man, Nicolas Geisler , called me and apologized for what has been happening and promised me if I go back to the dealer that he will give me something . I said I don't want to spend any more money and he insisted that I won't have to spend anymore money and said that Subaru just want to give me a gift in return of my suffering. I told him I don't want to waste any more time and he said it won't be a waste of time . We arranged to meet at 11 am 3 days later. I got to the dealership and mentioned to the from desk that I have an appointment with Nicolas Geisler . He came up and said that he's with an important client . I waited for 45 minutes hoping that there is a gift waiting for me . He never came back to talk to me . I mentioned to another car salesman and he tried to sell me a newer car. As I was leaving the dealership, Nicolas Geisler, just sat there and not even say anything . Atleast apologize for wasting my time ... A week later the car instruments light flashes and turned off totally. The car shift gear won't be moved from drive to park . It's stuck on drive gear and I had to turn off ignition in order to stop the vehicle . The car wont start. I had to be towed back to their dealership and very very very frustrated. Don't trust this dealership Nicolas Geisler is a horrible person by promising me something when I'm out of town and I fell for it and drove back to the dealership.

Employees Worked With

Ray Haramboure

2.0

Other Employees : Nicolas Geisler , Austin Warren, Mathew Clapperton

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