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Richmond Subaru

4.5

368 Lifetime Reviews

3511 Number 3 Rd, Richmond, British Columbia V6X 2B8
Call (604) 273-0333

Top Reviewed Employees

Austin Warren, Lease Manager/Subaru Product Specialist, Richmond Subaru

Austin Warren

Lease Manager/Subaru Product Specialist
5.0
Mike Lee, Sales and Leasing Consultant, Richmond Subaru

Mike Lee

Sales and Leasing Consultant
5.0
Jackie Cho, Sales Consultant, Richmond Subaru

Jackie Cho

Sales Consultant
5.0
Joe Lui, Subaru Product Specialist, Richmond Subaru

Joe Lui

Subaru Product Specialist
5.0

Latest Reviews

August 16, 2019

"One department is atrocious"

- Mysub

Generally satisfied but their car washing is an insult. I bought new cars and all these years of car washing after service has been nothing but frustration from changing all the seat positions to returning a car dirtier than when they got it. Yesterday they just hosed it and when I drove into the sun the inside of the windshield was so bad it impeded my vision. Several times my car was ready for pickup but I was not advised. It was back in the customer's parking space. This has to reflect on the attitude behind the scene!

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Employees Worked With

Other Employees : The salesmen who sold me the cars are not there any longer.

August 12, 2019

"Quick and easy"

- NewSubaruOwner

Recently bought our first Subaru from Richmond Subaru and had a great experience. Our salesperson, Mike Lee, was professional and knowledgeable. The management team was enjoyable to work with as well. We wanted a specific colour, which they did not have in the inventory, but they managed to bring one in rather quickly. I never knew buying a car could be so easy.

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Employees Worked With

July 10, 2019

"Sold me a LEMON "

- SubaruSucks

Bought a used 2010 Forester from this dealer . It was a certified used from them . They mentioned that the head gasket was just replaced so it will be like brand new . Brought the car home in winter and noticed rough start in the morning . I looked it up , it's a Subaru issue. A month had pass. Rattle sound coming from underneath. They looked at it and said the car is just old and the heat shield is loose, they fixed it .. 4 month , oil light came on . They said I drive pass the oil change interval and oil burned . They've topped it . Engine oil , abs, traction light , oil light came on . The vehicle turned off . I told them I want to trade the car back and get another car without problems . They promised me they will help me and offered to give me half of the amount I paid for the trade. This is 5 months after I bought the car from them . I said no . Went back to the dealer and mentioned there was a leak. I was never told about the leak and it wasn't on my last appointment bill. They said the oil pan is leaking and had to be fixed. They gave me a rental car and 7 days later they said the car is fixed . A few days later , one of their sales man, Nicolas Geisler , called me and apologized for what has been happening and promised me if I go back to the dealer that he will give me something . I said I don't want to spend any more money and he insisted that I won't have to spend anymore money and said that Subaru just want to give me a gift in return of my suffering. I told him I don't want to waste any more time and he said it won't be a waste of time . We arranged to meet at 11 am 3 days later. I got to the dealership and mentioned to the from desk that I have an appointment with Nicolas Geisler . He came up and said that he's with an important client . I waited for 45 minutes hoping that there is a gift waiting for me . He never came back to talk to me . I mentioned to another car salesman and he tried to sell me a newer car. As I was leaving the dealership, Nicolas Geisler, just sat there and not even say anything . Atleast apologize for wasting my time ... A week later the car instruments light flashes and turned off totally. The car shift gear won't be moved from drive to park . It's stuck on drive gear and I had to turn off ignition in order to stop the vehicle . The car wont start. I had to be towed back to their dealership and very very very frustrated. Don't trust this dealership Nicolas Geisler is a horrible person by promising me something when I'm out of town and I fell for it and drove back to the dealership.

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Employees Worked With

Other Employees : Nicolas Geisler , Austin Warren, Mathew Clapperton

Featured Inventory

New 2019 Subaru Forester, $40720

2019 Subaru Forester

$40,720

View Vehicle Details
New 2019 Subaru Forester, $40720

2019 Subaru Forester

$40,720

View Vehicle Details
New 2019 Subaru Forester, $38920

2019 Subaru Forester

$38,920

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New 2019 Subaru Forester, $38665

2019 Subaru Forester

$38,665

View Vehicle Details

Photos & Amenities

  • After Hours Drop-Off
  • Authorized Accessories Store
  • Authorized Parts Store
  • Automated Car Wash
  • Cable TV
  • Customer Lounge Area
  • Express Service
  • Free Coffee
  • Free Drinks
  • Free WiFi
  • Instant Financing
  • Pet Friendly
  • Quick Lube
  • Shuttle Service
  • Television
  • Vending Machines