"I had a great experience purchasing my Forester with..."
I had a great experience purchasing my Forester with Marco. While negotiating a final price, I mentioned that I would be interested in purchasing a roof rack in the future. Marco agreed to give me a discount on the future purchase. I recently contacted him and stated that I was ready to purchase the cross bars and rack. I talked to him and he said he would get back to me. I received no return call so I called him back. He apologized and said he would get right back to me. It has been near two weeks now and no call. I wasn’t looking for a big discount, just a little goodwill discount for purchasing a new car. This tells me that his customer service ends as soon as the car is driven off the lot. I’m in the car business and word of mouth is everything. Very disappointed.
"Where do I start! This was an excellent experience.I've..."
Where do I start! This was an excellent experience.
I've been a huge gear head my whole life, and this was the first time I had bought a brand new car, let alone bought one from a dealership. Being entrenched in the car scene, many dealerships tend to get a bad Reputation - but Richmond Subaru should be what people are basing expectations on. I dealt with 3 individuals and all 3 were great.
First up, Austin Huang in Sales. He's energetic, personable, and explains the processes thoroughly so that I can understand what I'm paying for, and why I'm paying for it. The transparency in the process helped me to really know I was getting a fair shake. He was on time and effective in leading me through the deal.
Next, I worked with Timon Wu in the Finance Department. I've never felt much at ease around financial types but Tim was a pleasure to speak with. again taking the time and care needed to explain what terms included and what challenges could be faced. Making me very happy to hand over my downpayment and sign up to tenure a business in my bank account for the next few years. With someone as confident and savvy as Tim at the reigns of what is going on with my payments, I left the office with zero stress.
Finally, I got a chance to meet Marco in the Service department. Any dealership will sell you a car, but the service department is what makes or breaks that relationship. I had some questions regarding service intervals and the products they like to use in-house. Marco stopped what he was doing came outside and gave me the straight goods with not corporate jargon or doublespeak. He was honest and a great touchpoint for me getting a glimpse at what I can expect in the future when servicing my vehicle.
10 out of 10 would recommend Richmond Subaru and was referred there by an old neighbor who bought a car some years ago there. Glad to see that the service has stayed consistent and held to a high standard.
Employees Worked With
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"In the last 10 years I bought three Subarus from Richmond..."
In the last 10 years I bought three Subarus from Richmond Subaru Dealership and every time I had an excellent experience dealing with them. This time I dealt with Angel Chu and she did extremally good job finding the vehicle for me in the very limiting time frame. Not only that, she also found affordable, almost new and in mint condition vehicle. Angel is very friendly, helpfull and reliable peson with great customer service skills.
Employees Worked With