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Richmond Subaru

Richmond, BC

4.5
518 Lifetime Reviews Review Dealership
Serving the Richmond area, Richmond Subaru, located at 3511 No. 3 Rd in Richmond, BC, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources or give us a call at 1-866-939-5731 and allow our excellent network of people to put you in your ideal car, truck or SUV today! History Richmond Subaru is part of a family of dealerships across Western Canada that are committed to Caring for Customers. We participate in our communities and we offer value and service to each one of our customers. Over the years, Richmond Subaru has grown in its current location, as we now offer a state-of-the-art showroom, Parts & Service Centres and a Finance Department. Whether you are in need of a new [make] automobile or parts / service for your current vehicle, Richmond Subaru of Richmond is here to assist you with any of your automotive needs! At Richmond Subaru, we look forward to serving you, or valued customer, for years to come. Please stop by our dealership, located at 3511 No. 3 Rd, Richmond, BC and speak with one of our representatives today!

3511 Number 3 Rd

Richmond, BC

V6X 2B8

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Top Reviewed Employees

Austin Huang at Richmond Subaru

Austin Huang

Sales Consultant
5.0
Joe Lui at Richmond Subaru

Joe Lui

Subaru Product Specialist
5.0
Cyrus  Belgamvala at Richmond Subaru

Cyrus Belgamvala

Service Advisor
4.7
Ray Lewis at Richmond Subaru

Ray Lewis

General Manager
4.5

Latest Reviews

October 12, 2020

"I had an overwhelmingly positive experience dealing with..."

- joshua

I had an overwhelmingly positive experience dealing with Richmond Subaru - knowledgeable, helpful, friendly and speedy. Ask for Angel - she made the process an absolute delight!

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Employees Worked With

October 12, 2020

"Cyrus made a great improvement to my feelings about..."

- mjalman

Cyrus made a great improvement to my feelings about working with the Richmond Service Dept. In the past, I have been made to wait for hours past the given time estimates for services' completion. Cyrus was clear in his communication and contacted me promptly about new issues while assisting with getting the 60,000 kilometre service done on our 2016 Forester in a timely fashion. He also courteously and efficiently arranged for a loaner car for me to use for the day. His attitude towards customer service and communication is 5 star for sure. Thanks, Cyrus.

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Employees Worked With

September 29, 2020

"My overall experience with Richmond Subaru dealer has..."

- Helena

My overall experience with Richmond Subaru dealer has been nothing but a nightmare in the last 4 years from sales to the service. there are so many incidents that took place throughout the years that kept me wondering how they are still in the business of servicing their customers. the endless struggle and frustration started merely 6 months after i purchased brand new 2016 Subaru outback, one of the many issues is specifically that battery kept having issues which led to numerous times the car couldn't start on its own at various locations, garage, camp site, shopping mall parking lot, my dentist office parking lot, etc. I have brought up the issue every single time I went there for service, but the technician reports saying the battery passed the test and the problem is because of my misuse of the electronic accessories. for god sake, I have been driving for 15 years, and the accessories I used (all sold in stories throughout the country)are no different with what I have used in my other cars. The service manage that i talked to had the audacity to say that I shouldn't be using after market accessories like after market phone charging cables, and i should be using a licensed product. when I asked is there such thing as Subaru licensed accessories, he couldn't answer my question. I have never ever heard anything like this in my life. Imagine a world where you purchase a vehicle and you had to ask for a brand-licensed electronic accessory to use in your car! how absurd and ridiculous is that??? i don't care what your report says about my battery issue, it can say whatever you want, my experience just told a completely different story, which clearly indicated this is a manufacturing defect, but Richmond Subaru has been denying that for almost 4 years. In the past 3+ years, I have had to carry a jump start cable with me AT ALL TIMES, just in case, my car won't start due to battery defect at any moment. Can you imagine how stressful this is, and especially considering the fact this was a brand new car. During my recent visit to Subaru after another test, i was finally told the battery failed, and it just conveniently neither the original factory warranty and the extended warranty I purchased DOES NOT cover it. Wow, what an interesting time to learn about this inconvenient truth. I was told that i have to pay the full price to fix it and it won't be covered by the warranty i have. For 4 years, i have been bringing up the issue, and i was pushed away every time by the lame excuse i was given because i was too nice to say anything and stand up for what i think it's wrong. After several extremely disappointing conversations with the service manager and service department, i have finally gave up on negotiating with them. i wasn't asking for any compensation for the horrible experience i had over the years, all i asked from the dealer is that they will replace my battery for free, but shockingly i was turned away by this simple and reasonable request in the last 3+ years. I have been sharing my experience with my families and friends whenever i get the chance, now i will keep sharing my experience i had with Richmond Subaru, so that people are aware of this dealership, take extra caution when dealing with them, top to bottom.

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Employees Worked With

will

Dealership Inventory (403 Vehicles)

used 2017 Subaru Legacy car, priced at $34,688

2017 Subaru Legacy

$34,688

new 2020 Subaru Outback car, priced at $40,040

2020 Subaru Outback

$40,040

new 2020 Subaru BRZ car, priced at $33,270

2020 Subaru BRZ

$33,270

new 2020 Subaru Outback car, priced at $42,840

2020 Subaru Outback

$42,840

new 2020 Subaru Forester car, priced at $39,165

2020 Subaru Forester

$39,165

new 2020 Subaru Outback car, priced at $40,040

2020 Subaru Outback

$40,040

Photos & Amenities

  • After Hours Drop-Off
  • Authorized Accessories Store
  • Authorized Parts Store
  • Automated Car Wash
  • Cable TV
  • Customer Lounge Area
  • Express Service
  • Free Coffee
  • Free Drinks
  • Free WiFi
  • Instant Financing
  • Pet Friendly
  • Quick Lube
  • Shuttle Service
  • Television
  • Vending Machines