"Review pending resolution of sales/service issue."
Had a great test drive to really see how car drove and responded in the city and highway. We based our purchase decision on the lengthy (30 min) test drive. Review pending resolution of sales/service issue.
"They didn't want to sell me the color car I chose"
Was looking for a new Crosstrek blue, the salesman explained me in many different ways why was impossible to get a blue Crosstrek and the only option would be white. Since I am kind of new here (Canada), trusted the guy but gave up since I was looking for the blue one. The salesman called me the next day offering a nice deal to get the white and told me that to be able to guarantee that deal I need to make a deposit. Did the deposit by phone and drive to the Richmond Subaru to sign the paper and get my new dream car. When I arrived there, they changed the price and for some reason, the car price was higher than to the Subaru website. So I got out of Richmond Subaru and drove straight to another Subaru, explained the situation and they gave me the same website price that Richmond Subaru was not able plus I was able to get the blue Crosstrek, just waited 10 days for it.
Employees Worked With
"Sold me an unsafe car"
Bought a new 2018 WRX from Mike Lee that changed my perspective of this dealership despite all the negativity from the local Subaru community.
Years after, saw a used car that I was interested in and had great initial engagement with Ben de Jesus. He was open and honest, even went out of his ways to show us the car a bit more.
After making a deal with Ben and sales manager Ray, we went to pickup the car in the evening realizing they're withdrawing from our initial agreement. Disappointing move but I'll let this one go.
I was told I would get full detail of the car and noticed the morning after that fuel port was extremely dirty and grimy from previous owner. Couldn't the lot attendant have wiped this down when refuelling?? Also interior did not get a full detail or wipe as windshield was extremely dirty with fingerprints. Alright I could spend some time cleaning this up but surprised as they said full detail.
Went my trusted shop the next day to have new tires installed as that was mentioned in the inspection provided by Richmond Subaru and was told there was less than 2mm of brake pads left. 2mm.. of brake pads.. They did not mention this in their inspection and this is something that they could've replaced for a few hundreds and for the safety of their customers. Just unacceptable.
Look somewhere else and save the trouble, even if they have the car you want.
Employees Worked With
Other Employees :
Ben de Jesus