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Sales Department
549 Reviews
Serving the Richmond area, Richmond Subaru, located at 3511 No. 3 Rd in Richmond, BC, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources or give us a call at 1-866-939-5731 and allow our excellent network of people to put you in your ideal car, truck or SUV today!
History
Richmond Subaru is part of a family of dealerships across Western Canada that are committed to Caring for Customers. We participate in our communities and we offer value and service to each one of our customers.
Over the years, Richmond Subaru has grown in its current location, as we now offer a state-of-the-art showroom, Parts & Service Centres and a Finance Department. Whether you are in need of a new [make] automobile or parts / service for your current vehicle, Richmond Subaru of Richmond is here to assist you with any of your automotive needs!
At Richmond Subaru, we look forward to serving you, or valued customer, for years to come. Please stop by our dealership, located at 3511 No. 3 Rd, Richmond, BC and speak with one of our representatives today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Customer Service
Friendliness
Pricing
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 8:00 AM - 6:00 PM
Richmond Subaru's Covid Response
- Home Delivery
- No Contact Transactions
- Virtual Appointments
- Home Test Drives
- Vehicle Sanitization
Top Reviewed Employees
Latest Reviews
July 22, 2021
"I had a great experience purchasing my Forester with..."
- DJSSI had a great experience purchasing my Forester with Marco. While negotiating a final price, I mentioned that I would be interested in purchasing a roof rack in the future. Marco agreed to give me a discount on the future purchase. I recently contacted him and stated that I was ready to purchase the cross bars and rack. I talked to him and he said he would get back to me. I received no return call so I called him back. He apologized and said he would get right back to me. It has been near two weeks now and no call. I wasn’t looking for a big discount, just a little goodwill discount for purchasing a new car. This tells me that his customer service ends as soon as the car is driven off the lot. I’m in the car business and word of mouth is everything. Very disappointed.
Read MoreEmployees Worked With
July 15, 2021
"Where do I start! This was an excellent experience.I've..."
- lrawleWhere do I start! This was an excellent experience. I've been a huge gear head my whole life, and this was the first time I had bought a brand new car, let alone bought one from a dealership. Being entrenched in the car scene, many dealerships tend to get a bad Reputation - but Richmond Subaru should be what people are basing expectations on. I dealt with 3 individuals and all 3 were great. First up, Austin Huang in Sales. He's energetic, personable, and explains the processes thoroughly so that I can understand what I'm paying for, and why I'm paying for it. The transparency in the process helped me to really know I was getting a fair shake. He was on time and effective in leading me through the deal. Next, I worked with Timon Wu in the Finance Department. I've never felt much at ease around financial types but Tim was a pleasure to speak with. again taking the time and care needed to explain what terms included and what challenges could be faced. Making me very happy to hand over my downpayment and sign up to tenure a business in my bank account for the next few years. With someone as confident and savvy as Tim at the reigns of what is going on with my payments, I left the office with zero stress. Finally, I got a chance to meet Marco in the Service department. Any dealership will sell you a car, but the service department is what makes or breaks that relationship. I had some questions regarding service intervals and the products they like to use in-house. Marco stopped what he was doing came outside and gave me the straight goods with not corporate jargon or doublespeak. He was honest and a great touchpoint for me getting a glimpse at what I can expect in the future when servicing my vehicle. 10 out of 10 would recommend Richmond Subaru and was referred there by an old neighbor who bought a car some years ago there. Glad to see that the service has stayed consistent and held to a high standard.
Read MoreJune 11, 2021
"In the last 10 years I bought three Subarus from Richmond..."
- IgorIn the last 10 years I bought three Subarus from Richmond Subaru Dealership and every time I had an excellent experience dealing with them. This time I dealt with Angel Chu and she did extremally good job finding the vehicle for me in the very limiting time frame. Not only that, she also found affordable, almost new and in mint condition vehicle. Angel is very friendly, helpfull and reliable peson with great customer service skills.
Read MoreEmployees Worked With
Angel
Dealership Inventory (170 Vehicles)
Photos & Amenities
- After Hours Drop-Off
- Authorized Accessories Store
- Authorized Parts Store
- Automated Car Wash
- Cable TV
- Customer Lounge Area
- Express Service
- Free Coffee
- Free Drinks
- Free WiFi
- Instant Financing
- Pet Friendly
- Quick Lube
- Shuttle Service
- Television
- Vending Machines
