I have called to dealership for the simple service to
I have called to dealership for the simple service to replace headlight bulb and the marker side bulb.They asked to bring a car.When I came,service a
I have called to dealership for the simple service to replace headlight bulb and the marker side bulb.They asked to bring a car.When I came,service adviser asked me a lot of silly questions within 15-20 minutes, may be need to replace all unit. I said no, thanks just 2 bulbs, please.Then she asked me to put signature but need to wait a little. I have already had a cup of coffee and still wait for papers to sign.Finally she has represented papers and asked to sign, where has been shown the cost of two bulbs replacement. She said just $200+tax. How come? I have shown my old invoice at this deallership for the same service. I used to paid for this service before total , including tax, $50.23. She said this invoice very old, I asked to check in a system all my services like that, off course they did not want to do that. Manager came and said the same, this invoice very old, but if they want to check, they could check the system, all services, where I never paid for that more than $50.23.But if they go to computer,they could find and look newer invoices with the same service cost for 2016-2018, where is shown labour price for headlight bulb $25, if labour cost is $125 in hour. Service adviser showed me , I have to pay $75 for each bulb, just for the labour. Good calculations, right? Manager approved and said that is the price.Do please, research and you never find any Subaru dealerships in metro Vancouver, with these space price. Again, for 2 bulbs replacement you charge $200+tax.I am going to apply to media, market place, news papers, BBB- everyone must know how Richmond Subaru keeps and build the business.
Could you imagine, what fraud Richmond Subaru does and how many people has been cheated only in services and still keep silence, think about your reputation and who is responsible for that. Unprofessional stuff, disgusting service, where they try to heat their hands impudently on their customers.There are no such small numbers of stars, to evaluate such "great" Richmond Subaru service.