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I had a wonderful experience purchasing new Subaru with... - elisabeth.y.liu
I had a wonderful experience purchasing new Subaru with Melissa Yiu! I want to take this opportunity to say "Big Thank You" to Melissa for her 5 star service. She is knowledgeable and professional, very considerate and taking care of everything that I can think of. I feel like being served by a Japanese (I was amazed by Japanese's incomparable service level while I was in Japan) ! Definitely will recommend my friends to her and come back later if I need new services.
This dealership works well for me. They cater to their... - dsenecal54dedee
This dealership works well for me. They cater to their clients. Easy to make appointments. They listen to your concerns and fix whatever they can.
I am happy that I was able to get a car for the price. I... - David Yu
I am happy that I was able to get a car for the price. I actually drove 8 hours both ways from Windsor to see the car. And then I drove another 8 hours both ways to pick it up. I think it was worth it.
I can’t say enough about the service at Markham Subaru!... - joan
I can’t say enough about the service at Markham Subaru! Thanks to Ollie for a seamless transition to my new vehicle. Your attention to detail, professionalism and help was appreciated! Also a big thank you to Jim! I highly recommend this dealership!
I honestly can't say enough good things about the... - nat_b
I honestly can't say enough good things about the experience I had here making my first ever car purchase. Stone was excellent right from the start, he gave us all the information we needed and more. He explained things to me in terms I could understand, as he knew I was a first-time buyer and didn't have a lot of prior knowledge. He ensured I got all the best deals, discounts and rebates on everything from interest to even a discount for a graduation rebate, which I didn't even know about. Stone was upfront, authentic and honest about everything involved in my purchase, as well as extremely friendly and patient with my questions and concerns. For finance and protection we had Sal, who was equally fantastic to speak with. I drove away with an amazing car and feeling great about this purchase. If you're looking for a Subaru, absolute go to the Scarboro dealer and ask for Stone and Sal. Thank you again, I'm so happy with the Forester!
Just phoned to ask a question about potential problems... - jduncansmith
Just phoned to ask a question about potential problems with a Crosstrek we had to leave in storage. Very helpful advice from Sarah. Thank you
I bought the BRZ and I love it! A big purchase can be... - aleegauds
I bought the BRZ and I love it! A big purchase can be tough, but Michael February was extremely patient and kind throughout the whole process and that’s hard to find in a dealership these days so thank you, Michael! I appreciate the service, experience, and time you took to make sure I left satisfied with the purchase.
The best car dealership anywhere - Judyisnow
We’ve been dealing with Budds Subaru for a couple of years now and I have to say that they are the most professional, the most helpful and the all-around best dealership experience we have ever had. I especially want to mention Justin, the general manager and Robby, the service manager and Sandeep at the collision centre for helping us navigate a repair issue during these difficult times. They couldn’t have been more helpful and patient, and my husband and I are very grateful to them, and to Subaru Canada.
Fantastic experience, no pressure. All staff friendly... - cindyjc26
Fantastic experience, no pressure. All staff friendly and helpful. Would recommend this dealership to anyone, looking to purchase new or used vehicle. 5 star service.
Thanks Grace Long, she is most warm sales person I ever... - annaxm2006
Thanks Grace Long, she is most warm sales person I ever meet. She is very thoughtful, patiently and sincerely, pay attention to detail to each negotiation. She did best to help me and my friends. We are enjoy to drive Subaru now.
Great Service by All Staff at Subaru Brampton especially... - Scott
Great Service by All Staff at Subaru Brampton especially by Baba who sold me my new Impreza. Baba went was so helpful in getting me set up with my new vehicle! Thank you everyone, especially Baba. Highly recommend him!
I bought my 2020 Outback there last year. I received a... - paul.desbiens
I bought my 2020 Outback there last year. I received a recall letter in February 2021 regarding a software issue with the dashboard. I called twiced three days ago to place a booking request but no return call. The following day I sent an email again no reply. On the third day, I phoned again the central number and complained I was not getting anywhere with the booking. They promptly transfered me to a real person in the service department and he invited me to comme right away. I did and the work was done in 45 minutes. Because I have only 2,500 KM on the car, and the Covid traveling restrictions, I asked for a six month extension of the first year revision schedule. It was promply refused.
Jeff Draga, John Ellenson, and Tara Parsons were... - vdpim
Jeff Draga, John Ellenson, and Tara Parsons were incredibly informative and helpful when choosing our Forester Limited. Their teamwork and expertise made it a enjoyable experience. Thanks for helping us decide on a colour Jeff!
I recently leased a Crosstrek from Hamilton Subaru,,very... - sloanskis2
I recently leased a Crosstrek from Hamilton Subaru,,very Satisfied with the Quality of Service, Ash was very helpful ! and the Staff in General..10 out of 10 for me..
Stay away from their service department. I was on this... - Reuel A.
Stay away from their service department. I was on this location twice for an oil change but two different amount I paid for the service. I still have the two receipts to prove that they ripped me off. Mike, the service adviser put an extra litre of oil in the bill to charge me and talked to their service manager and he gave me excuses in favour to this Mike the service adviser. Never go to this place.
We bought our first new car ever. We reasearched for... - Simon
We bought our first new car ever. We reasearched for months and came to the conclusion that a 2018 Subaru Outback was the best car for us. Definitely not the cheapest option, but you get what you pay for. Or so we thought. Subaru of Niagara has been nothing short of awful to deal with. It has been my experience, that if you need a service appointment, you will need to book at least 3 weeks in advance, that is what the service technician said. It’s hard to know when your car will break down, but I digress.
Since day one we have had battery issues. The battery would randomly be dead when trying to leave for work. we Then started to have issues with the radio / Infotainment unit. The sceen would go black and not function. After waiting 3 plus weeks for a service appointment, It was diagnosed as needing a new radio system. (A recall on the part) After scheduling an appointment, when we arrive the service department installed our radio into another vehicle. No fix This time. We were assured that we would get a call back when the part was in, and the issue would be corrected. The screen randomly started to work again. No call back. After becoming frustrated with the lack of service after the first few months of ownership, I decided to start to do my own oil changes and still do 3 years later. Now the battery fails again and after cleaning the battery terminals again, the rear lift gate no longer works. After countless hours of research on how to reset the power lift gate, I have no luck. the lift gate was working fine in the morning before the battery failure in the afternoon. I call for service, again and am told it will be about 3 weeks to get in. They also mention that there is a recall on the radio. I thought great, we will get that fixed as well. I explained the previous issue and the technician assured me they would try an update for the radio, check The battery and reset the radio. After returning later for pickup, the tech explained that the radio has been reset, but the lift gate motor is burnt out. That will be over $1000 to fix as we are just outside the warranty. We have 63,000km on the vehicle and the warranty is up at 60,000. Strange coincidence in my mind that a battery failure and burnt out liftgate Motor happen at the same time with no correlation, and just happens to be just out of warranty. Then to top it off. The trim panel was broken off by the service tech when diagnosing the lift motor issue. The dealer contacted Subaru to see if they would cover any cost. No luck. Lastly, the radio that was supposedly reset, is randomly raising and lowering the volume by itself now and giving me weather alerts every five minutes. Maybe it needs to be replaced after all. I’m more than frustrated with Subaru of Niagara. The lack of customer service has been unbelievable to be honest. We wont be buying or servicing any vehicles from Subaru of Niagara again. I guess thats the thing about lemons, they leave a sour taste in your mouth.
I suggest looking elsewhere, especially when service is valued.
Terrible. Very rude guy at the front checking if “I had... - Why
Terrible. Very rude guy at the front checking if “I had an appointment” and rude sales person. Sami should learn how to talk to clients.
Never going back to this thefts. I trade in my car which... - JayM
Never going back to this thefts. I trade in my car which they bought for too much lesser value than the canadian black book and they sold it for double the price. crooks!!
Impressive team - Gene1
I grew up around cars, inherited my father's collection of Road and Track magazines and have been in love with 'Subies' since our family's first leased Outback in 2001. Our daughter is still driving my 2004 Outback and a 2003 Forester is my husband's car. When we started shopping for a new Subie, we were introduced to Troy at Bay Subaru. He is a no pressure, informative salaried salesperson. Subies sell themselves, I have been told in the past. The 2001 Forester we purchased was a great car, but found that it didn't meet our needs. We missed our Outback. Our 2013 Outback is going to be updated to a 2016 Outback (on order) with upgraded features for our changing lifestyle. Troy and Matt, the other wonderful salaried salesperson, both gave us excellent advice, to help us with the choices available to us. Bay Subaru's service department are great. Would I recommend Bay Subaru? Absolutely. If 10 stars were available in a rating, this dealership would get it from me.
Excellent cars, sales and service! - mert64
Amazing dealership and people!
We live just outside of London - it's totally worth the drive to Fenwick's in Sarnia. There is a Subaru dealer in London (my husband works down the street from them) but their customer service left a lot to be desired and thats why we went to Sarnia. We are now on our 2nd Subaru and our family has purchased 5 from Fenwick's. Shane, Chris, Ryan and all the other service team members are excellent.
We tell all our friends and business associates that it's the best place to buy a Subaru and service it!! Always a positive experience dealing with them.
avoid - Car12345
I purchased a 2019 crosstrek that developed structural problems (dents) all over. The service manager and owner lied to my face; the former saying the car was in a"collision without an impact point" (seriously!) while the owner said "kids were sneaking into my driveway every night causing the damage" (seriously). I ended paying $4400 to get a replacement. The worst part was the manager laughing at me when he thought my back was turned. The only good thing is not having to deal with these people and more.
Amazing customer service! And I love love my 2020 legacy!... - Adevost1687
Amazing customer service! And I love love my 2020 legacy! Best car purchase we made! Couldn’t be happier! Cody was amazing and made the buying Process a breeze! We have had the car for almost a year and couldn’t be happier with our purchase! And the service is always excellent when going for oil changes!
Amaizing customer service! - Emanuel
Had problems with my Outback and tried to resolve it in the GTA, but received at most polite answers. Because I suspected to be a problem with the breaking system and because my next trip supposed to be towing a boat I was even more concerned.
Out of any other options, already on my way, I called Minden Subaru and, even without an appointment, Eddie Pinelli checked my car, identified the issue and corrected it in 5 minutes.
What a big difference compared with the GTA service dealers.
Now I know where I will service my car and probable buy the next one..
Lost in Florida - pbrant
I can't say enough about the exceptional help I received from Faizal Arfeen at Stratford Subaru. While in Florida the battery died on my 2018 Crosstrek with only 12,150km. I contacted the closest Subaru dealer in Fort Myers and he refused to honour the warranty as it was a Canadian car. I spoke with Faizal and he he went out of his way to call the dealer and get me back on the road. You are a true asset to Subaru.
Excellent - The
Mike runs an amazing service department. Everyone is courteous and friendly. Great dealership! My Forrester is 7 years old and will definitely be purchasing another Subaru!!
I experienced terrible customer service after purchasing... - R
I experienced terrible customer service after purchasing a new vehicle here. They refused to replace a defective dealer-installed part, and would not honour their word to me about paying a small referral fee for a few customers I sent to them. As soon as the deal was done, it was almost impossible to speak to anyone or get calls returned. I was very surprised by this, as this dealership used to have a decent name. I won’t be making that mistake again.
Brought our forester there with a/c problem. Was told it... - Richard
Brought our forester there with a/c problem. Was told it would be approx. $1800. to fix. We called our own dealership and found we are still under warranty and the fix is no cost to us. I wonder how many others are being charged for repairs while still under warranty.