29 Ontario Subaru Dealers
Bradie was able to get me the car I wanted despite the - mchu
Bradie was able to get me the car I wanted despite the shortage. She was very approachable, reliable, and made sure all my concerns were addressed. This is my first time at this dealership and am very satisfied with the service.
Excellent service. - Mimo
Excellent service. Fair pricing and the vehicle is really great. Definitely recommend this dealership to anyone looking to purchase new or used
It was a pleasure working with Melissa Yiu. - Walid
It was a pleasure working with Melissa Yiu. Very happy with purchase. Smooth process Highly recommended.
Grace at Willowdale have been fantastic. - Danny
Grace at Willowdale have been fantastic. I picked my 2023 Forester. She has been there throughout the entire journey as I waited for this car. Always takes the time to respond and answer absolutely any questions I had for 6 months. This great example of a personal touch is what creates loyal dedicated customers to specific dealerships.
Great customer service, well informed, updates shared on - Lucian &Rodica
Great customer service, well informed, updates shared on an ongoing basis! Christian was awesome to deal with. We are ready to enjoy our new vehicle 😄
Billy is the person to go to for great service and - elai
Billy is the person to go to for great service and assistance. Billy helped me up with financing my new car and I am so excited.
Great experience! - auroradoiron
Great experience! Sasha made me feel very welcomed and valued! Her genuine disposition came through immediately! Highly recommend.
Grant was amazing to work with! - gbbeancounter
Grant was amazing to work with! However Melissa in finance not so much! Do yourself a favor and have your own financing or deal with someone else completely, She hides information, buries fees and whatnot. Than when you question her she treats you like a second class citizen. I do not recommend this dealership as long as she is working there!
I Purchased my 2023 Outback from Markham Subaru! - aditya.yerramilli
I Purchased my 2023 Outback from Markham Subaru! Although it took 4 months Terry Liu Kept me well informed while waiting. He was very helpful, professional and knowledgeable and very approachable.
Told me I had to buy an extra package on a new vehicle or - Josie
Told me I had to buy an extra package on a new vehicle or i don’t get to buy it. Kiefer is a dirty salesman. I wanted winter tires instead of a package I didn’t want but he said that doesn’t benefit his sales team. So he sent my deposit back and No CAR! Terrible experience. I would never recommend this dealership to anyone unless you want to get ripped off. You wanted my business so you said and all you got is a bad review. Garbage
I went to the service department to put on my winter - tyronescunningham
I went to the service department to put on my winter tires. The service was great from Stefano and team. Got through quicker than expected.
Thanks service team, I appreciate the great service.
Purchased my Subaru Impreza Sportec new in 2020. - Fred
Purchased my Subaru Impreza Sportec new in 2020. Not impressed at all with this dealership. Their F&I manager is totally useless. I tried for almost a year to buy the extended warranty from them and gave up. They never call you back ane this is a dealership that wants your business and then forgets about you. I would never recommend this dealership. As far as the vehicle goes the Subaru Impreza sportec for $42,000 is a piece of junk. The vehicle cannot go over the smallest of bumps without bottoming out and scraping the mag wheels. The entertainment system is archaic and I've gone now for almost a month with no radio. I would never buy another Subaru. More to the point I wouldn't purchase any vehicle from Arillia Subaru. Shame on you gor
Just got a beautiful 2019 subaru forester. - Patricia Mary
Just got a beautiful 2019 subaru forester. Thank you Gary Pinnock for the best experience ever buying a vehicle. The whole team including Sara Pearson and Mark where top notch. Highly reccomend.
Thank you very much for such excellent service. - ama5250hamilton
Thank you very much for such excellent service. The service manager and all staff went above and beyond to offer first class assistance . I will return and I live in New York State.
This review references our recent purchase of a 2023 - MikeZ
This review references our recent purchase of a 2023 Subaru Crosstrek from Otto Sales, Ottawa. Our dealings with the salesperson, Sami Musleh, were and continue to be excellent. We made a decision to purchase 5.5 months before delivery and Sami kept us informed every step of the way. The decision to purchase from this dealership was very much influenced by the outstanding service provided by Sami. We have recently taken delivery of our Crosstrek and continue to keep in touch with Sami for some "fine tuning" on how our vehicle operates. He is responsive, knowledgeable and very accommodating.
Left many messages for service department, never returned - aramouniroger
Left many messages for service department, never returned my calls both to make an appointment and to see if my car is ready to be picked up after it was aerviced.
Absolutely the most horrific and unprofessional - Robert
Absolutely the most horrific and unprofessional experience of any dealer we have ever dealt with. My wife put a deposit down on a Subaru Ascent but 4 days later we had to back out of the non-firm deal. When we let our salesperson know that we had to back out he became unresponsive. After a second message he advised that his manager would have to deal with it. There were no further communications of next steps and no further direction was provided. I went to the dealership to meet with our salesperson and to collect the deposit back. After stating that we had to back out due to personal reasons the salesperson immediately accused me of buying another vehicle. He then referred me to his manager who again asked me why we were backing out of the deal. I repeated that it was due to personal reasons. The manager continued to ask me the same question three more times and I had to repeat myself louder and louder each time. The manager then accused me of buying another vehicle and also accused me of being "trained" on what to say by another dealership. My deposit was refunded. At this time the salesperson insisted on following me outside of the dealership and continued to harass me. He asked if I knew that he worked on commission. I said nothing and continued to my vehicle. He then yelled across the parking lot thanking me for being so professional. I did not respond and left the property.
Service department is extremely Rude. - maalgcanada
Service department is extremely Rude.
They don't know a thing about customer service
Don't go there, they will ruin your day and wallet
The worst place for vehicle maintenance
Unless you have - joseph.joseph113
The worst place for vehicle maintenance
Unless you have free money don’t take it
Customer service people are so rude and arrogant. I took my car in for maintenance and was told only $1200 and by the time I got my car I ended up spending $1900
They promised to give me loaner but I ended up taking Uber ride home
Maple Subaru is the only dealership I can
Never trust and depend upon.
We just took delivery of our new 2022 Outback XT. - Vivian and David Robertson
We just took delivery of our new 2022 Outback XT. This was the most pleasant car purchase experience we have ever had. From the first time in the showroom to pick up this was first class all the way. We dealt with Erick Chacon and what a professional he is. Knowledgeable, helpful, friendly and totally customer orientated. He answered all the questions we had and did a fantastic follow-up to make sure there was nothing left undone, Erick is a "10". Outstanding job.
No point in making an appointment time as they never - Jodi_385
No point in making an appointment time as they never finish the vehicle anyways. Book a oil change for 2pm and they close at 5pm and just never call to say vehicle is done. Turns out they didn't even do it. Have had many other issues everytime vehicle has been in for service.
avoid - Car12345
I purchased a 2019 crosstrek that developed structural problems (dents) all over. The service manager and owner lied to my face; the former saying the car was in a"collision without an impact point" (seriously!) while the owner said "kids were sneaking into my driveway every night causing the damage" (seriously). I ended paying $4400 to get a replacement. The worst part was the manager laughing at me when he thought my back was turned. The only good thing is not having to deal with these people and more.
Amazing customer service! And I love love my 2020 legacy!... - Adevost1687
Amazing customer service! And I love love my 2020 legacy! Best car purchase we made! Couldn’t be happier! Cody was amazing and made the buying Process a breeze! We have had the car for almost a year and couldn’t be happier with our purchase! And the service is always excellent when going for oil changes!
BEST SERVICE IN TOWN!!! - atomblast
Everytime I've had an issue with my vehicle, John is always there to save the day. He's knowledgeable, friendly, passionate and professional. I've owned several other brands and been to many dealerships. Never have I met someone like john. This guy knows the brand like its the back of his hand. He always makes sure I.m taken care of. I've seen him deal with the most difficult of people and still maintain his composure where I wouldn't. He's truly an asset to the team and anyone that has an "issue" with him is clearly mistaken. Even my wife will only deal with him. Seeing a solid brand, and a personable person behind the counter, is why I bought from this dealership twice now. I'm confident my cars are in good hands when I give him my keys and I know I'll always get it back in tip top shape. We need more people like him. Truly thankful they have someone like him on the team!
Excellent cars, sales and service! - mert64
Amazing dealership and people!
We live just outside of London - it's totally worth the drive to Fenwick's in Sarnia. There is a Subaru dealer in London (my husband works down the street from them) but their customer service left a lot to be desired and thats why we went to Sarnia. We are now on our 2nd Subaru and our family has purchased 5 from Fenwick's. Shane, Chris, Ryan and all the other service team members are excellent.
We tell all our friends and business associates that it's the best place to buy a Subaru and service it!! Always a positive experience dealing with them.
Impressive team - Gene1
I grew up around cars, inherited my father's collection of Road and Track magazines and have been in love with 'Subies' since our family's first leased Outback in 2001. Our daughter is still driving my 2004 Outback and a 2003 Forester is my husband's car. When we started shopping for a new Subie, we were introduced to Troy at Bay Subaru. He is a no pressure, informative salaried salesperson. Subies sell themselves, I have been told in the past. The 2001 Forester we purchased was a great car, but found that it didn't meet our needs. We missed our Outback. Our 2013 Outback is going to be updated to a 2016 Outback (on order) with upgraded features for our changing lifestyle. Troy and Matt, the other wonderful salaried salesperson, both gave us excellent advice, to help us with the choices available to us. Bay Subaru's service department are great. Would I recommend Bay Subaru? Absolutely. If 10 stars were available in a rating, this dealership would get it from me.
Excellent customer service! - anab
Excellent customer service!! love my Crosstrek
highly recommend Matt! They go above and beyond what one would expect from a dealership.
Amaizing customer service! - Emanuel
Had problems with my Outback and tried to resolve it in the GTA, but received at most polite answers. Because I suspected to be a problem with the breaking system and because my next trip supposed to be towing a boat I was even more concerned.
Out of any other options, already on my way, I called Minden Subaru and, even without an appointment, Eddie Pinelli checked my car, identified the issue and corrected it in 5 minutes.
What a big difference compared with the GTA service dealers.
Now I know where I will service my car and probable buy the next one..