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Another purchase with Downtown Subaru, this time for a... - gordon k.
Another purchase with Downtown Subaru, this time for a brand new 2021 WRX from Melissa. As usual, a great experience and the pressure of sales tactics. She was upfront with everything and worked through the numbers with me to get me the best deal possible. Totally in love with the car I bought and was impressed with the sales experience. She even worked after hours and on her days off to response to my emails. Would recommend her and the DT Subaru team for any Subaru purchase!
Friendly staff, no waiting, informative sales staff... - miktamrob
Friendly staff, no waiting, informative sales staff listen to customers concerns and strives to answer!!good job!
Marinos fine cars help me a lot to get my 2021 subaru wrx... - rhon
Marinos fine cars help me a lot to get my 2021 subaru wrx world rally bkue
Excellent service, Helpfull staff, Nick helps me a lot... - siwen201314
Excellent service, Helpfull staff, Nick helps me a lot for my new car ,I like my new car thanks.
Joe Edwards in Service is always friendly and eager to... - J Bryant
Joe Edwards in Service is always friendly and eager to help me out with my service inquiries.
Dealt with Blake Tobin and I highly recommend this... - Val.dacunha1963
Dealt with Blake Tobin and I highly recommend this dealership. Blake was honest and forthcoming.thank you for the pleasant experience.
Decided to trade-in our Subaru Outback purchased from... - manon2016
Decided to trade-in our Subaru Outback purchased from Scarboro Subaru in 2016 for a brand new 2022 Outback Touring. Mike Maxwell (Sales) was quite ethical and amiable in guiding us through the entire process. His integrity and professionalism can be highly commended. He is indeed an asset to the Sales organization at this dealership, where regular maintenance services and repairs were performed on my previous vehicle since September 2016 until now..
Budd’s Subaru has given us service that goes far beyond... - Ian Cowling
Budd’s Subaru has given us service that goes far beyond the necessary. We purchased our 2019 Forrester elsewhere and I wondered if our service would be perfunctory because of this. Not so! Our service manager, Mike Campoli, has been thoughtful and knowledgeable and has worked very hard to successfully correct some initial problems wit the vehicle. He sees both the details and the big picture. He has our gratitude and thanks for all his help.
I found the sale was handled well and vehicle was ready... - dan.sherwood
I found the sale was handled well and vehicle was ready when requested. Thank you.
Bought my first brand new car and first car in Canada and... - walid.abiakar
Bought my first brand new car and first car in Canada and it was a great experience. Christian made it look simple and I felt very comfortable all along the process.
I had outstanding service last week from a sales agent... - laurengutter
I had outstanding service last week from a sales agent Nathaniel Agronov. He was straight forward and upfront with what he was able to do for me, after an unpleasant experience at Scarborough Subaru. He was very clear communicating everything.
When I picked up the car Nathaniel spent an hour and a half with me going through all the technical details, and setting up STARLINK etc for me.
He was extremely patient,,and went above and beyond what I expected.
He introduced me to Paul,,the head guy in the service department, who also was extremely friendly and reassuring.
I will definitely continue working with Subaru Willowdale.
I found a 2017 Subaru Crosstrek while shopping online.... - Lisa
I found a 2017 Subaru Crosstrek while shopping online. I was contacted by Brian Crozier and after speaking with him I decided to make the trip from Kingston to Brampton to have a look. Brian was very knowledgeable, friendly, and not pushy. I am very happy with the car and the service I received. Definitely recommend this dealership!
Thanks again Brian:)
Poor service, no one picks up phone OR returns calls.... - Valid Review
Poor service, no one picks up phone OR returns calls. Bring vehicle in and problem never fixed. Get car back with pieces not put back!
Love love love my Subaru BUT the lack of customer service... - Janetgodin
Love love love my Subaru BUT the lack of customer service at this dealership is a disgrace to the company. I have called and left messages over the past 5 weeks for information re my lease and did not even get one call back. Now moving to another Subaru dealer who knows how to treat repeat customers. Bye.
I got great service from James Hubbard. My lease was... - kat
I got great service from James Hubbard. My lease was expiring, and I was able to negotiate equity to put towards a new lease. He was very helpful throughout the whole process.
This dealership is horrible. We were having problems with... - Ellensipkens
This dealership is horrible. We were having problems with transmission which was under warranty. They had car for three hours they say yes it’s covered. Had to wait for new transmission then they have my car for a day and half then call and say it’s not covered saying my mechanic put wrong fluid in. I might add my mechanic is a Subaru mechanic that works on subaru cars daily I cannot fathom how they came to this conclusion when the had all information about the car prior saying it was covered. These people are crooks and try everything to get out of paying. This has left me with a very bad feeling and will NEVER use this dealership again.The service manager was very rude and condescending to myself and my mechanic as well. We were told if you’re not having us fix your car then you must remove it immediately but you can’t drive it. We arranged to have it removed as I didn’t trust them at this point to do the job properly they are crooks don’t use them. I have reached out to Subaru Canada head office to file an official complaint.
Never had a good experience at a Subaru dealership and... - Byebye Subaru
Never had a good experience at a Subaru dealership and the streak continues.
I went to Subaru to lease a Crosstrek. I had done research for weeks, I knew what I wanted, I knew the features of the car and all that was left to do was drive it.
The sales associate never asked me my familiarity or what I needed in a vehicle and instead instantly starts trying to sell me on Subaru as a brand. He barely acknowledged the person I came with and talked way more than he listened.
He came along for the drive, which I learned after from other dealerships was against Covid regulations. He sat in the back spouting off the perks of getting a Subaru, and after a 5min drive, never getting over 40kmph he started directing me back to the dealership. When I asked if I could find somewhere to open up the throttle and actually feel how the car drives. He reluctantly agreed, but told me to just take the same suburban roads, but drive faster...
Once we were back in the dealership, he insisted I sign with him today or I'd never get the deal he was giving me again. He didn't care that my currently lease wasn't up for another month and a half, he told me once my last payment was made, "who cares it's over at that point".
When I explained to him I had a certain colour in mind, he said there was one on the way, but it wouldn't be in for 10 days. He told me he would hold it for me if I signed today. When I said he didn't have to do that and that I could come have a look at the colour, and decide when it was in. He told me it would be sold by then. When I told him that was alright, and that I just wanted to look at it. He told me it likely wouldn't even show up now. So he wanted me to sign for a car I drove for 5min, in a residential family area, colour unseen.
When I told him I had other cars to test drive. He told me every other car I was thinking about trying was garbage for one reason or another, and said I had until 6pm that night to sign - It was 4:20 when we left. We did not return.
As we left he even had the nerve to say he wasn't trying to push anything on us and was only looking out for our best interest.
Totally turned off by the entire experience. Might be the last time I look into Subaru. It's definitely not happening this time around.
Never going back to this thefts. I trade in my car which... - JayM
Never going back to this thefts. I trade in my car which they bought for too much lesser value than the canadian black book and they sold it for double the price. crooks!!
bought a car from this dealer, and wish i never did. they... - Roy
bought a car from this dealer, and wish i never did. they are rude and nothing but pressure. no follow ups to see if your happy with the new vehicle; now that i finally traded the car i will never go back again.good ridance ya you got one sale from me but let me tell you, thats the only one you will have.
Impressive team - Gene1
I grew up around cars, inherited my father's collection of Road and Track magazines and have been in love with 'Subies' since our family's first leased Outback in 2001. Our daughter is still driving my 2004 Outback and a 2003 Forester is my husband's car. When we started shopping for a new Subie, we were introduced to Troy at Bay Subaru. He is a no pressure, informative salaried salesperson. Subies sell themselves, I have been told in the past. The 2001 Forester we purchased was a great car, but found that it didn't meet our needs. We missed our Outback. Our 2013 Outback is going to be updated to a 2016 Outback (on order) with upgraded features for our changing lifestyle. Troy and Matt, the other wonderful salaried salesperson, both gave us excellent advice, to help us with the choices available to us. Bay Subaru's service department are great. Would I recommend Bay Subaru? Absolutely. If 10 stars were available in a rating, this dealership would get it from me.
Excellent cars, sales and service! - mert64
Amazing dealership and people!
We live just outside of London - it's totally worth the drive to Fenwick's in Sarnia. There is a Subaru dealer in London (my husband works down the street from them) but their customer service left a lot to be desired and thats why we went to Sarnia. We are now on our 2nd Subaru and our family has purchased 5 from Fenwick's. Shane, Chris, Ryan and all the other service team members are excellent.
We tell all our friends and business associates that it's the best place to buy a Subaru and service it!! Always a positive experience dealing with them.
avoid - Car12345
I purchased a 2019 crosstrek that developed structural problems (dents) all over. The service manager and owner lied to my face; the former saying the car was in a"collision without an impact point" (seriously!) while the owner said "kids were sneaking into my driveway every night causing the damage" (seriously). I ended paying $4400 to get a replacement. The worst part was the manager laughing at me when he thought my back was turned. The only good thing is not having to deal with these people and more.
Amazing customer service! And I love love my 2020 legacy!... - Adevost1687
Amazing customer service! And I love love my 2020 legacy! Best car purchase we made! Couldn’t be happier! Cody was amazing and made the buying Process a breeze! We have had the car for almost a year and couldn’t be happier with our purchase! And the service is always excellent when going for oil changes!
Amaizing customer service! - Emanuel
Had problems with my Outback and tried to resolve it in the GTA, but received at most polite answers. Because I suspected to be a problem with the breaking system and because my next trip supposed to be towing a boat I was even more concerned.
Out of any other options, already on my way, I called Minden Subaru and, even without an appointment, Eddie Pinelli checked my car, identified the issue and corrected it in 5 minutes.
What a big difference compared with the GTA service dealers.
Now I know where I will service my car and probable buy the next one..
Lost in Florida - pbrant
I can't say enough about the exceptional help I received from Faizal Arfeen at Stratford Subaru. While in Florida the battery died on my 2018 Crosstrek with only 12,150km. I contacted the closest Subaru dealer in Fort Myers and he refused to honour the warranty as it was a Canadian car. I spoke with Faizal and he he went out of his way to call the dealer and get me back on the road. You are a true asset to Subaru.
Excellent - The
Mike runs an amazing service department. Everyone is courteous and friendly. Great dealership! My Forrester is 7 years old and will definitely be purchasing another Subaru!!
I experienced terrible customer service after purchasing... - R
I experienced terrible customer service after purchasing a new vehicle here. They refused to replace a defective dealer-installed part, and would not honour their word to me about paying a small referral fee for a few customers I sent to them. As soon as the deal was done, it was almost impossible to speak to anyone or get calls returned. I was very surprised by this, as this dealership used to have a decent name. I won’t be making that mistake again.
Brought our forester there with a/c problem. Was told it... - Richard
Brought our forester there with a/c problem. Was told it would be approx. $1800. to fix. We called our own dealership and found we are still under warranty and the fix is no cost to us. I wonder how many others are being charged for repairs while still under warranty.