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Great Experience - Melih
I leased a 2019 Subaru Forester and I dealt with Bo Ma. Bo was very professional and helpful throughout the process and made the experience hassle free. He was friendly and informative.
While receiving the car I had a problem with car's tailgate and Bo helped out right away and it was resolved on spot. I have a slight tilt on my steering wheel and I drove to dealership near closing time and Bo helped by having a test drive with us and he proposed booking a service appointment to get it checked if I am uncomfortable and verified that there is no safety issue. I will be there for servicing as well hoping it will be as great experience as it was up until now.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Excellent cars, sales and service! - mert64
Amazing dealership and people!
We live just outside of London - it's totally worth the drive to Fenwick's in Sarnia. There is a Subaru dealer in London (my husband works down the street from them) but their customer service left a lot to be desired and thats why we went to Sarnia. We are now on our 2nd Subaru and our family has purchased 5 from Fenwick's. Shane, Chris, Ryan and all the other service team members are excellent.
We tell all our friends and business associates that it's the best place to buy a Subaru and service it!! Always a positive experience dealing with them.
Amazing Customer Service - great cars - crossyroad
As a previous Subaru owner, I knew I wanted another Subaru, but wasn't sure which model. Truly excellent buying experience from start to finish on the purchase of my first new vehicle! Marostica’s recommendations and patience while I decided which vehicle was right for me was very much appreciated. The sales agents provided ongoing guidance and information, knew their stuff and really believe in their vehicles. They all really worked as a team in ensuring I purchased what was right for me. Always a pleasant atmosphere, great cars, there is no doubt I will be back to Marostica and it’s team!
Great, knowledgeable and friendly service from Melissa - Bill V.
We went in during July and felt very comfortable right away with Melissa Y. She was low key, extremely knowledgeable and worked with us really well. Her explanations of leasing as well as outright buying were very matter of fact and simple to understand. It was a great experience. In the end the long lead time to get a car over the summer and the low trade in value for our current car meant we didn't go with Subaru. But her own service and professionalism were outstanding and if you were going to buy a Subaru then I would use her as an agent.
Friendly & unambiguous dealing with Richard & Aaron - Jai
Was a pleasure dealing with Richard Munt for the purchase of a pre - owned Outback. Could not be happier with his service and with the vehicle. Richard went above and beyond. He was also very prompt in arranging for Aaron Jeremie having a look at the vehicle to sort out a minor challenge. Aaron, like Richard, was friendly and professional in resolving my concern. I have no hesitation is recommending both gentlemen.
Attentive, professional service at Barrie Subaru - joseph
Just bought a 2019 Impreza from Barrie Subaru. This is the fifth vehicle I have leased/purchased there - Paul Santaera is the salesperson. Solid, timely, professional support .
Review - Dirtycumm
Sharisse, the online sales rep was the best. Very friendly and knowledgeable and she somehow got a Honda guy to switch to subawu. As far as I’m concerned she deserves a raise
Professional Customer Service - Rebekah
Gordon is very professional to taking care of customer, he always try his very best to fulfill my wishes at 100% result. I really appreciated he did an excellent job for me.
Jim is also good and professional to sell the product in a very friendly attitude.
Sold defective parts - Would not do anything about it - Lawrence
I picked up some speakers from the parts department and installed them myself. After making the effort to install them, one of them was very weak, and did not sound as good as the other. I swapped them, and the problem followed the one speaker. Back to Subarau. However, when they found that they were not being used on a Subaru vehicle, then would not warranty them. They blamed me. Said they were not compatible with my vehicle (c'mon, they are speakers). The argued. Now here is the thing.... there is NOTHING on the bill of sale that says that the warranty is void if it is not used in a Subarau. I took it up with the parts manager, the branch manager, and even Subaru Canada. Then insisted on blaming me (I'm an engineer, I know how speakers install, furthermore, they are form fit and function compatible with my vehicle, right down to the screw mounts and plug). It's the dishonesty that bugs me. ANY COMPANY THAT WILL NOT STAND BEHIND A $150 PART IS NOT A COMPANY THAT YOU CAN TRUST!
WORST SERVICE DEPARTMENT EVER - WORST SERVICE EVER
FROM DAY 1 THE SERVICE WAS A DISAPPOINTMENT, AFTER THE CAR BEING THERE FOR 6 PLUS WEEKS IT TOOK MYSELF TO CONTACT SUBARU CANADA TO GET A CALL BACK.
AT WHICH POINT I WAS TOLD THE CAR HAS YET TO BE LOOKED AT.
AFTER SEVERAL EMAILS ADDRESSED TO MUCH HIGHER MANAGEMENT. I FINALLY GOT A CALL FROM A SALES MANGER THAT THE CAR WAS NOW BRANDED DUE TO ABUSE.
ITS A SHAME SUBARU CAN ADVERTISE THERE CARS TO BE BUILD FOR PERFORMANCE.
NOT THE CASE!
WILL NEVER PURCHASE A SUBARU AGAIN.
EXTREMELY DISAPPOINTED FOR A COMPANY LIKE SUBARU NOT TO STAND BEHIND THEIR PRODUCTS!
amazing customer service!! - BELLA
Honest and hardworking people !! Great rates on all Subaru models, and product knowledge of all options available to finance and to lease.
The dealership has been through a few employee changes lately , and all are very positive
Exceptional service - Subarudad
The best service i have ever had at a car dealership
The people here are fantastic !!!!
Michael was an exceptional individual that really cared about the customer and made the sale of our new car
a wonderful experience !!!!
Highly recommend him and this dealership !!!
BEST SERVICE IN TOWN!!! - atomblast
Everytime I've had an issue with my vehicle, John is always there to save the day. He's knowledgeable, friendly, passionate and professional. I've owned several other brands and been to many dealerships. Never have I met someone like john. This guy knows the brand like its the back of his hand. He always makes sure I.m taken care of. I've seen him deal with the most difficult of people and still maintain his composure where I wouldn't. He's truly an asset to the team and anyone that has an "issue" with him is clearly mistaken. Even my wife will only deal with him. Seeing a solid brand, and a personable person behind the counter, is why I bought from this dealership twice now. I'm confident my cars are in good hands when I give him my keys and I know I'll always get it back in tip top shape. We need more people like him. Truly thankful they have someone like him on the team!
Amazing sales service and after service - Rachcha
This was the best car buying experience ever!! I bought a Subaru Forester Sport!! The sales team was amazing!! I bought tire warranty .... and thank goodness!! I ran over debris and ruined my tire! The road side assistance that came with my new vehicle purchase saved me that day! The next day Subaru got me in right at 8 am!! Amanda was amazing!! In no time a new tire was ordered the warranty wasn’t questioned!! No hidden costs!! I walked away once again as a happy Subaru customer!!
great dealership - JIN_hatchback
went to this dealership a week ago, and i meet KENT a nice guy who help me get the car that what i want. he’s gonna do everything to help you out on the car, his gonna give you a fair deal. i recommend to look for this guy on this dealership.
thanks bro’ for the beautiful car🏎🏎🏎
If I could Rate them a 0, I would - Forester Family
We love our vehicle, however, we have experienced nothing but grief in regards to service.
Our vehicle was pre-owned and we requested that a dent repair be done as part of our sales agreement.
The dealership kept putting off the repair (more than 6 months), then when we had an appointment for solely this reason(so we would stop hearing excuses why they can’t compete it or ran out of time), they did not book the rental car as promised (Chris E) and did nothing to rectify the situation to make it right, also as promised (Gary).
When we reached out to the dealership Management, they did nothing to respond to our requests.
This dealership is great at doing nothing. What they are not great at is customer service.
The icing on the cake was when the car was returned to us with less than 2L of gas in the tank!
If you enjoy wasting your time and money, go to Whitby Subaru. If you are looking for a team of employees who treat their customers with integrity and respect, please save yourself the aggravation and go elsewhere.
bad experience and arrogant staff - Nair
they broke my windshield and the manager was too arrogant and he was raising his voice in front of staff and customers at me. Never go there..
Excellent first car purchase experience! - Charles.Lauzon
I am beyond pleased with my used 2015 Impreza. Not only was the sales staff non-pushy, but they went the extra mile to make my experience a pleasant and memorable one. From the sales staff, to the financial managers; the entire experience was quick and easy. Haven't had a single problem with my car so far, and I doubt I ever will. I cannot recommend this dealership enough if you are looking to buy your first car, or if you're simply looking for quality service at a reasonable price. Special thanks to Farzaan, Ryan and Nael for making my experience a memorable one!
Pleasant buying experience - Johnnie-mac
As a retired CEO I know good customer relations when I experience it. I worked Josephine and Don Marcovitch who assisted me with the purchase of my new Subaru. It was the easiest and most pleasant car buying experience I have ever had. They both knew their products and walked me through the process in an unhurried manner. I would consider them to be Olgilvie Subaru Ambassadors.
The quote on the phone they gave me was double - Sandy
I was quoted one price over the phone and charged double when I got there, I wrote to management and am yet to receive a response over 2 weeks ago, They say less than a 10 rating is not acceptable and yet... no response
Terrible service, scam artists - SubeeFan99
Lied over the phone and said car was perfect and barely driven
Delivered a car with damage that was hidden on purpose
Customer service is terrible, they will not stand up for their mistake and won't cover repairing any of the damage
Do Your Homework First - Bertie
Our first experience with Subaru hasn't been a pleasant one thus far. We have advised many people to avoid the brand and the dealership here in London for a few reasons. One, this is the first car we have ever purchased that provided a defect at the outset. And this dealership needed at least 4 visits to rectify the situation. And, on occasion, the GPS has been locking up now,
Potential purchasers of Subaru products should heed some warnings: one, although Consumer Reports rates the vehicles highly, that doesn't mean trouble free. Secondly, ask them to outline what the service costs will be before buying. I have had Toyota and Honda products and I have NEVER had service bills as high as this dealership. Next, as much as possible, avoid brands with only ONE local dealer. These types of monopolies feed the very high cost of service. As well, you can sometimes have very long waits to get appointments, especially if there are recalls.
avoid - Car12345
I purchased a 2019 crosstrek that developed structural problems (dents) all over. The service manager and owner lied to my face; the former saying the car was in a"collision without an impact point" (seriously!) while the owner said "kids were sneaking into my driveway every night causing the damage" (seriously). I ended paying $4400 to get a replacement. The worst part was the manager laughing at me when he thought my back was turned. The only good thing is not having to deal with these people and more.
I didn't know you could care so little. - JDW
We have had a saga of issues on our lease. This has been brought to the attention of multiple managers, beginning with Manny, and escalated up to Bruno - who won't even answer us.
My fiancee and I leased a car from this dealership almost exactly 2 years ago. Just after the first year, the car broke down on the highway. We were told that the fuel injector melted and the o-ring released from its housing, causing damage to the cylinder and the engine. We were told that this was a very rare problem. Keeping in mind that this is a new car, we were very concerned about our safety as this is a major issue that could have gone much worse. There was a complete engine power failure. As it occurred on the QEW going 100 km/h, it is a miracle that no one was hurt.
Fast forward to about a week ago when we bring the car for its routine 40 000 km maintenance check. We are told that 3 of 4 brake-lines are about to burst and given a loaner car. We are then told that this was caused by fraying on the braid of the brake lines and all 4 lines need to be replaced. Pro-tip, this is apparently a KNOWN ISSUE to Subaru, and according to this dealership, there is NO RECALL and we would have been fine. It can happen to any car produced around the same time. They replaced the lines because they are good people.
Given what happened, we requested a different car. This seems very unsafe to us. You can't tell us it's fine to have the brakes go like this. Unless you are Manny, who requested that my fiancee simply add some new accessories to the car and say it was new. Clearly, as a woman, I wouldn't notice.
The best offer they had was to drive the car until September. We were forced to pay $500 to get this car back since they "serviced" it. I will never do business with the R. Ferri group again. Subaru should be looking into this dealership!
Impressive team - Gene1
I grew up around cars, inherited my father's collection of Road and Track magazines and have been in love with 'Subies' since our family's first leased Outback in 2001. Our daughter is still driving my 2004 Outback and a 2003 Forester is my husband's car. When we started shopping for a new Subie, we were introduced to Troy at Bay Subaru. He is a no pressure, informative salaried salesperson. Subies sell themselves, I have been told in the past. The 2001 Forester we purchased was a great car, but found that it didn't meet our needs. We missed our Outback. Our 2013 Outback is going to be updated to a 2016 Outback (on order) with upgraded features for our changing lifestyle. Troy and Matt, the other wonderful salaried salesperson, both gave us excellent advice, to help us with the choices available to us. Bay Subaru's service department are great. Would I recommend Bay Subaru? Absolutely. If 10 stars were available in a rating, this dealership would get it from me.
Amaizing customer service! - Emanuel
Had problems with my Outback and tried to resolve it in the GTA, but received at most polite answers. Because I suspected to be a problem with the breaking system and because my next trip supposed to be towing a boat I was even more concerned.
Out of any other options, already on my way, I called Minden Subaru and, even without an appointment, Eddie Pinelli checked my car, identified the issue and corrected it in 5 minutes.
What a big difference compared with the GTA service dealers.
Now I know where I will service my car and probable buy the next one..
Excellent - The
Mike runs an amazing service department. Everyone is courteous and friendly. Great dealership! My Forrester is 7 years old and will definitely be purchasing another Subaru!!