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Exceptional Service and Great follow up - Cindy
I had a such a great experience dealing with Alex 10 months ago, that I came back again. He has excellent knowledge when it comes to the product he sells and he doesn't try to sell you something you don't want or need. If you reach out to him looking for something specific, he will make sure you call you back when he has what you need. I also wanted to mention that Sal was great when it came to discussing extended warranty options and Kent in Service was great at fixing my other Forester when I had issues. I even had the receptionist tell me that if I am ever running late to pick up my car from Service, I could call them to arrange payment and they can leave the keys with her until I arrive. There are bigger Suburu dealers in Toronto, but none of them have that family feeling that you receive from Scarboro Suburu.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Excellent cars, sales and service! - mert64
Amazing dealership and people!
We live just outside of London - it's totally worth the drive to Fenwick's in Sarnia. There is a Subaru dealer in London (my husband works down the street from them) but their customer service left a lot to be desired and thats why we went to Sarnia. We are now on our 2nd Subaru and our family has purchased 5 from Fenwick's. Shane, Chris, Ryan and all the other service team members are excellent.
We tell all our friends and business associates that it's the best place to buy a Subaru and service it!! Always a positive experience dealing with them.
Best experience EVER in buying a car! - DL
Michelle was excellent & new the features if the car. She was not a pushy sales person & priced out a lower model. I went with the touring moodel & could not be happier!
Yet another pleasant experience - Jay S.
We have been buying and servicing our cars at Downtown Subaru since 1996, and I wouldn't go anywhere else. Everyone at the dealership is professional, prices are fair and service is prompt.
I'm happy to report that my latest purchase from Melissa Yiu confirmed my opinion. My wife and I were undecided on which model to buy and Melissa let us test drive both models. She took the time to explain the differences between them, never once attempting to push the more expensive one.
On pick up day, Melissa was endlessly patient with us showing all new features and technology. I would definitely buy another car from her.
Trustworthy and Attentive Service - Alison
Purchased my first car from them, a 2019 Impreza. While I felt pressured at other dealerships to purchase something off the lot, Paul Santaera at Barrie Subaru listened to what I wanted and went above and beyond to secure the vehicle. I was given a great price, and he did not try to upsell. Overall a wonderful experience, and I would highly recommend!
Review - Dirtycumm
Sharisse, the online sales rep was the best. Very friendly and knowledgeable and she somehow got a Honda guy to switch to subawu. As far as I’m concerned she deserves a raise
Ode to the Subaru - Joseph
Partick Mutuc was the salesperson who saw me through the whole process as I purchased the manager's 2019 Outback, He delivered exactly what he said he would, exactly when he said he would. He was both warm and businesslike; both necessary qualities in the role he fills. Staff like this are effective ambassadors for both the dealership and Subarui as a company.
About my experience with Subaru of Brampton - Pranshu
Alain was very professional, positive and friendly. He answered all of our questions via phone calls, email and during the meeting.Highly recommend Alain Tanti and we will deal with him again when we buy our next Subaru car.
Thank you Alain for giving us such a nice deal and for explaining everything!!
Felt at home as if talking to a friend ... - OakvilleJoe
We made a friend at Subaru Mississauga - Danny Li, our new sales rep, was honest and sincere in explaining the 2020 Outback XT to us, matched us to our vehicle needs and also our monthly lease commitment. No pushing, no over sell but courteous and excellent communication skills, from face-to-face to emails to making us feel comfortable and 'at home' ... too bad there's no 'seven stars' like the Subaru logo for that's what I would have rated. Thumbs up, Danny. I live in Oakville and why do I go to the Subaru Mississauga dealership? The 'package' service from pre-sales, to sales to maintenance are all excellent. I have 'friends' in Service and Parts too.
Excellent purchase experience - Wendy
Recently purchased my 2019 Subaru Forester sport and it was a great experience. Brett Pearl answered all of our questions and walked me through all of the buttons on the car. I would definitely recommend Brett and RH Subaru.
amazing customer service!! - BELLA
Honest and hardworking people !! Great rates on all Subaru models, and product knowledge of all options available to finance and to lease.
The dealership has been through a few employee changes lately , and all are very positive
BEST SERVICE IN TOWN!!! - atomblast
Everytime I've had an issue with my vehicle, John is always there to save the day. He's knowledgeable, friendly, passionate and professional. I've owned several other brands and been to many dealerships. Never have I met someone like john. This guy knows the brand like its the back of his hand. He always makes sure I.m taken care of. I've seen him deal with the most difficult of people and still maintain his composure where I wouldn't. He's truly an asset to the team and anyone that has an "issue" with him is clearly mistaken. Even my wife will only deal with him. Seeing a solid brand, and a personable person behind the counter, is why I bought from this dealership twice now. I'm confident my cars are in good hands when I give him my keys and I know I'll always get it back in tip top shape. We need more people like him. Truly thankful they have someone like him on the team!
AAA++ SERVICE - steven
I just purchased a 2016 Subaru Impreza from this location and i really have nothing negative to say.
The salesperson (Kent) was professional and very welcoming.
I felt no pressure buying and was taken for a test drive within the first 5 minutes i was there. It almost felt like i was part of the family.
I highly recommend this place. They will get you what YOU NEED.
I'm very pleased
Nice people and so easy to deal with.
They dont let you sit there unattended and will answer any questions
FAST EFFICIENT PROFFESSIONAL
bad experience and arrogant staff - Nair
they broke my windshield and the manager was too arrogant and he was raising his voice in front of staff and customers at me. Never go there..
Great vehicle - sub standard service - Frustrated
While I am happy with my vehicle choice, the service received from this dealership was sub-par. The frustrations started with a delay of 90 minutes from my scheduled appointment time to take ownership of the vehicle. That was followed by a realization that the winter tires I negotiated with the vehicle were not ready. After months of waiting (and arguing) I went to collect my tires (again with a scheduled pick up appointment) to get there and find out the tires were not ready - and the parts department asked me to pay for them (something that was included in the vehicle purchase deal)! Emails and calls to managers were not always answered, and web site contacts are out of date making it difficult to redirect complaints and comments to others. I will not be returning to this dealership for any future business.
Bearings Disaster - Jennefer70
This fiasco began when I needed a bearing replaced. I dropped off my car on Thursday and expected to pick it up the next day. I was given a rental for the day from Enterprise. Usually, the Innisfil Subaru I'm used to dealing with would give me a loaner of there own. This resulted in me having to pay for insurance coverage for the day for the rental.
The next day I was called and told they would have to keep the vehicle for the weekend as the ABS sensor was on and wouldn't come off. They had to investigate why. So I stayed in the rental over the weekend, but was clear to confirm that I wouldn't be paying for any extra days. That was agreed.
Monday morning comes and my vehicle is still being kept because they still couldn't determine what the problem was.
Fast forward to that Friday (now my vehicle was in for a week) and they are still no closer to figuring out what was wrong, and would call me Monday.
Second week, and mid week they discover it is a bad bearing lot. They will have my vehicle over another weekend while they wait for another part.
Start of the third week, I finally get my vehicle back. Full charges, not even detailed for my trouble. I also had to come back twice to get products out of my car to do my job.
Complete hassle, no consideration for how frustrating it is to not have your own vehicle. Oh and kicker? I had to call enterprise back because of excess charges.
Result? I will never bring my vehicle back. So many things could have been done that weren't. Some of the labour charge waived and paid by Subaru Canada as they were already covering excess charges for all the parts used to try and fix the issue.
How about a recall of the bad bearings so they weren't even used in the first place????
Excellent first car purchase experience! - Charles.Lauzon
I am beyond pleased with my used 2015 Impreza. Not only was the sales staff non-pushy, but they went the extra mile to make my experience a pleasant and memorable one. From the sales staff, to the financial managers; the entire experience was quick and easy. Haven't had a single problem with my car so far, and I doubt I ever will. I cannot recommend this dealership enough if you are looking to buy your first car, or if you're simply looking for quality service at a reasonable price. Special thanks to Farzaan, Ryan and Nael for making my experience a memorable one!
The quote on the phone they gave me was double - Sandy
I was quoted one price over the phone and charged double when I got there, I wrote to management and am yet to receive a response over 2 weeks ago, They say less than a 10 rating is not acceptable and yet... no response
Terrible!!!!! - Ellen
Boy, do I miss John Lawlor. When I called and found out he had left, I feared the worst, and it has all come true. We have a recall on our car for front passenger air bag. . Been MONTHS!!! Not a word! Subaru recommends we not use that seat til it is fixed. !!!
I called Whitby Subaru for an update today. . With John gone our other interactions of late have been poor; this one was the worst. Doesn't know, person who might know not there today , call some other time, ( no offer of having them call us! ) and hey, it isn't easy to get 30,000 air bags you know!! Honestly-- I'm not making that up
Subaru Corporate needs to step in there and demand some customer service, but they are probably charming when trying to sell, so--.
Terrible service, scam artists - SubeeFan99
Lied over the phone and said car was perfect and barely driven
Delivered a car with damage that was hidden on purpose
Customer service is terrible, they will not stand up for their mistake and won't cover repairing any of the damage
Pool service and bad quality - JASON
This dealer tried to refuse all kinds of service related to their after -sale car. They always find some excuses to complain as customer fault and refuse to do anything for customer. Subaru is worst car of Japanese cars, Subaru Maple is the worst dealer of Subaru Canada. Please think it over.
Do Your Homework First - Bertie
Our first experience with Subaru hasn't been a pleasant one thus far. We have advised many people to avoid the brand and the dealership here in London for a few reasons. One, this is the first car we have ever purchased that provided a defect at the outset. And this dealership needed at least 4 visits to rectify the situation. And, on occasion, the GPS has been locking up now,
Potential purchasers of Subaru products should heed some warnings: one, although Consumer Reports rates the vehicles highly, that doesn't mean trouble free. Secondly, ask them to outline what the service costs will be before buying. I have had Toyota and Honda products and I have NEVER had service bills as high as this dealership. Next, as much as possible, avoid brands with only ONE local dealer. These types of monopolies feed the very high cost of service. As well, you can sometimes have very long waits to get appointments, especially if there are recalls.
avoid - Car12345
I purchased a 2019 crosstrek that developed structural problems (dents) all over. The service manager and owner lied to my face; the former saying the car was in a"collision without an impact point" (seriously!) while the owner said "kids were sneaking into my driveway every night causing the damage" (seriously). I ended paying $4400 to get a replacement. The worst part was the manager laughing at me when he thought my back was turned. The only good thing is not having to deal with these people and more.
Impressive team - Gene1
I grew up around cars, inherited my father's collection of Road and Track magazines and have been in love with 'Subies' since our family's first leased Outback in 2001. Our daughter is still driving my 2004 Outback and a 2003 Forester is my husband's car. When we started shopping for a new Subie, we were introduced to Troy at Bay Subaru. He is a no pressure, informative salaried salesperson. Subies sell themselves, I have been told in the past. The 2001 Forester we purchased was a great car, but found that it didn't meet our needs. We missed our Outback. Our 2013 Outback is going to be updated to a 2016 Outback (on order) with upgraded features for our changing lifestyle. Troy and Matt, the other wonderful salaried salesperson, both gave us excellent advice, to help us with the choices available to us. Bay Subaru's service department are great. Would I recommend Bay Subaru? Absolutely. If 10 stars were available in a rating, this dealership would get it from me.
Amazing Customer Service - great cars - crossyroad
As a previous Subaru owner, I knew I wanted another Subaru, but wasn't sure which model. Truly excellent buying experience from start to finish on the purchase of my first new vehicle! Marostica’s recommendations and patience while I decided which vehicle was right for me was very much appreciated. The sales agents provided ongoing guidance and information, knew their stuff and really believe in their vehicles. They all really worked as a team in ensuring I purchased what was right for me. Always a pleasant atmosphere, great cars, there is no doubt I will be back to Marostica and it’s team!
Amaizing customer service! - Emanuel
Had problems with my Outback and tried to resolve it in the GTA, but received at most polite answers. Because I suspected to be a problem with the breaking system and because my next trip supposed to be towing a boat I was even more concerned.
Out of any other options, already on my way, I called Minden Subaru and, even without an appointment, Eddie Pinelli checked my car, identified the issue and corrected it in 5 minutes.
What a big difference compared with the GTA service dealers.
Now I know where I will service my car and probable buy the next one..
Excellent - The
Mike runs an amazing service department. Everyone is courteous and friendly. Great dealership! My Forrester is 7 years old and will definitely be purchasing another Subaru!!