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good service, had our winter tires ready in no time,... - mikedawn
good service, had our winter tires ready in no time, knowing we lived out of town.
every on was friendly.
We were extremely happy with all of the help that Melissa... - klevy
We were extremely happy with all of the help that Melissa Yiu provided us in making our car purchase a relatively non-stressful experience! Her expertise and thorough and knowledgeable answers to our questions were very much appreciated. We were both also impressed with the little gestures, like bookmarking pages in the owners-manual and highlighting what papers went where. Melissa's sales style was a perfect fit for us as we had dreaded going to car showrooms and dealing with overbearing salespeople. She provided us with all of the information we needed and answered all of our questions without pushing us for the sake of a sale. We are loving our new car so far and feel at ease knowing that Melissa has let us know that she will be available in the future if we have any more questions or concerns.
Excellent experience. Everything wend smoothly.... - Oleg
Excellent experience. Everything wend smoothly. Preordered car in June. Picked it up in November. Could not hope for better experience.
I bought a preowned Subaru from this dealership. The... - Niko
I bought a preowned Subaru from this dealership. The process was smooth, easy to follow, and without pressure. The Sales Consultant, Billy He was very accomodating, helpful and knowledgeable.
As soon I've decided what I want to buy, the paperwork was straight and clear. All in all, I am happy with the car and the services offered at Scarboro Subaru.
I am pleased with the sales experience at NewRoads Subaru... - bvandenberg315
I am pleased with the sales experience at NewRoads Subaru Newmarket. The people were knowledgeable, courteous, and professional. Although there were no vehicles to my liking initially as promised once a vehicle arrived that was suitable to my needs I was promptly contacted and the sales experience including a fair trade-in price more than satisfactory.
My used Subaru came with a 10,000 km warranty. When I... - AlRobinsonNorth
My used Subaru came with a 10,000 km warranty. When I picked it up, the odometer said just over 63,000. The warranty should have lasted to 73,000. When the car failed at about 68,000, I discovered that the warranty was worthless. The warranty document showed a mileage of 56,048. My guess is that this was the mileage on the car when it was traded-in to the dealership. My theory is that someone working there "borrowed" the vehicle off the lot. I'd have to say that 7,000 km is a big borrow. The other alternatives are careless work or outright fraud. While I bear some responsibility for failing to check that the documents matched the actual reading, I would warn about placing too much trust in their organization.
Do yourself a favor, and don't buy a used car from here.... - galsiat2005
Do yourself a favor, and don't buy a used car from here. Especially if it's not a Subaru! They will give you a clean bill of health for the vehicle, even if it's not true. The word that I would use is UNTRUSTWORTHY! Their general manager, Rick Greensides was uncooperative when I asked him for assistance.
Sales was done in 30 minutes over the phone. They didn't... - rose
Sales was done in 30 minutes over the phone. They didn't have what we were looking for but the Salesperson was knowledgable, respectful, offered us a few different choices, explained clearly each one and it was easy to make a decision. So we bought a new car instead of used we were looking for.
I purchased a 2022 Subaru Outback and I have been very... - eksuper11
I purchased a 2022 Subaru Outback and I have been very pleased with the dealership and my sales agent Taher Rezaee. So far I am exceedingly pleased with the car.
Daniel and Mo recently handled my lease of a 2021 Subaru... - Thefishharvester
Daniel and Mo recently handled my lease of a 2021 Subaru Crosstrek Sport. They were so helpful and couldn't do enough for us. This is our second lease and I can't say enough about the service. Holly the service manager makes sure everything is done right. All the staff are polite and make me feel like a valued customer.
Their sales department is absolutely awful. Talk about a... - Susan
Their sales department is absolutely awful. Talk about a sales team that's pushy! I told their sales agent we needed some time to think about it. Instead we were followed around the dealership like shoplifters. When I asked to speak to a manager,surprise-surprise he (Kevin) wasn't available. Hello, Ripley's?
Worst customer service ever!!! Paid deposit of $1000 end... - Ritika
Worst customer service ever!!! Paid deposit of $1000 end of October 2021 for Crosstrek Touring to be delivered end of year or first week of Jan 2022 . During this time, noone contacted us to keep us informed of the tentative delivery date. When we called, noone responded or called us back. Finance manager (Hussain) called couple of days ago at 7:30PM and didnt leave a message. Been trying to contact him for 2 days, left messages with the reception but no call back. Got a call today after leaving a message with the receptionist again.
The finance manager doesn't even have the decency to say sorry for getting back to us so late. He starts the conversation by saying "He is aware that we called and left messages, however they are far too busy to respond in timely manner" And then he goes on to tell me how they are short staffed and what not. All i said if he hadnt called, we were going to visit them today and ask for our deposit back. He responded "please come and take your money, we have plenty of customers waiting for this vehicle so we will sell it to them" I was astonished at the fact that how little they care for their customers. He never said sorry and continued blabbering and kept on cutting me off mid sentences. I had to disconnect the call by saying we will be there to take our money and give our business to a dealership that actually treats customers respectfully.
It was one of the worst conversations of my life. Not only he was disrespectful, he was condescending as well. Please beware of this Subaru dealership.
Terrible and dishonest service at this dealership! Avoid... - Subaru Owner
Terrible and dishonest service at this dealership! Avoid at ALL costs! Took my car (which I bought at this dealership) for oil change and tire noise. When I went back to pick up they told me that the tire noise was both rear wheel bearings. I had one rear wheel bearing replaced already just over 20000 km previously. Apart from the issue of why my car would go through wheel bearings so fast, they refused to honour any sort of warranty. When I requested a call from the service manager and heard nothing by the next day, I removed my car and took it elsewhere. Upon a thorough inspection of my car (as I was thinking of selling it) it was found that there was a backing plate rubbing on the brake rotor. So the $1400 + wheel bearing job that Whitby Subaru wanted to do was a $25 fix somewhere else. So not only is this dealership inefficient and bad at customer service they are dishonest as well. Oh and contacting Subaru Canada to complain? Well forget that, they did nothing for me. Was a 3 week process of time wasting as they just don’t car that one of their dealerships is ripping customers off.
I have only had good experiences with Otto's. We bought... - luv2bird247
I have only had good experiences with Otto's. We bought our 2020 Crosstrek there. Servicing is a bit more difficult because they are very busy and appointments take some time to get. I wish there were more dealerships in the area, especially for service (only reason for not giving 5 stars).
Wanted to write a quick review that reflected the... - rdogpunzel
Wanted to write a quick review that reflected the outstanding service I recieved yesterday. A Subaru tech (Brandon) took his time and fixed a minor issue with my service notice on the dash. This was also on his time (remember the techs get flat rate). He fixed it quickly and I was on my way. Honestly it was appreciated and the fact was he went above and beyond. I definitely know which tech I will ask for to service my car.
Finally bought my first Subaru and this local dealership... - Amy
Finally bought my first Subaru and this local dealership did not disappoint. Brayden was honest and did not pressure. Devin was open and also a pleasure to work with. I am obsessed with my Crosstrek Sport and Brayden was even helpful after the purchase to ensure I was completely happy and encouraged me to reach out if I had questions or concerns in the future. Thank you Subaru Niagara!
Never had a good experience at a Subaru dealership and... - Byebye Subaru
Never had a good experience at a Subaru dealership and the streak continues.
I went to Subaru to lease a Crosstrek. I had done research for weeks, I knew what I wanted, I knew the features of the car and all that was left to do was drive it.
The sales associate never asked me my familiarity or what I needed in a vehicle and instead instantly starts trying to sell me on Subaru as a brand. He barely acknowledged the person I came with and talked way more than he listened.
He came along for the drive, which I learned after from other dealerships was against Covid regulations. He sat in the back spouting off the perks of getting a Subaru, and after a 5min drive, never getting over 40kmph he started directing me back to the dealership. When I asked if I could find somewhere to open up the throttle and actually feel how the car drives. He reluctantly agreed, but told me to just take the same suburban roads, but drive faster...
Once we were back in the dealership, he insisted I sign with him today or I'd never get the deal he was giving me again. He didn't care that my currently lease wasn't up for another month and a half, he told me once my last payment was made, "who cares it's over at that point".
When I explained to him I had a certain colour in mind, he said there was one on the way, but it wouldn't be in for 10 days. He told me he would hold it for me if I signed today. When I said he didn't have to do that and that I could come have a look at the colour, and decide when it was in. He told me it would be sold by then. When I told him that was alright, and that I just wanted to look at it. He told me it likely wouldn't even show up now. So he wanted me to sign for a car I drove for 5min, in a residential family area, colour unseen.
When I told him I had other cars to test drive. He told me every other car I was thinking about trying was garbage for one reason or another, and said I had until 6pm that night to sign - It was 4:20 when we left. We did not return.
As we left he even had the nerve to say he wasn't trying to push anything on us and was only looking out for our best interest.
Totally turned off by the entire experience. Might be the last time I look into Subaru. It's definitely not happening this time around.
Do not use this dealership, the staff will lie to you and... - Robert
Do not use this dealership, the staff will lie to you and create all kinds of make believe issues to charge you for. Stay away from these crooks.
I just purchased a 2021 Crosstrek and love it. I dealt... - wjbwarren
I just purchased a 2021 Crosstrek and love it. I dealt with Erick Chacon and he was great
Very knowledgeable and helpful and wanted my experience to be good and it was
Answered all my questions and quick to answer emails
Lost in Florida - pbrant
I can't say enough about the exceptional help I received from Faizal Arfeen at Stratford Subaru. While in Florida the battery died on my 2018 Crosstrek with only 12,150km. I contacted the closest Subaru dealer in Fort Myers and he refused to honour the warranty as it was a Canadian car. I spoke with Faizal and he he went out of his way to call the dealer and get me back on the road. You are a true asset to Subaru.
I experienced terrible customer service after purchasing... - R
I experienced terrible customer service after purchasing a new vehicle here. They refused to replace a defective dealer-installed part, and would not honour their word to me about paying a small referral fee for a few customers I sent to them. As soon as the deal was done, it was almost impossible to speak to anyone or get calls returned. I was very surprised by this, as this dealership used to have a decent name. I won’t be making that mistake again.
avoid - Car12345
I purchased a 2019 crosstrek that developed structural problems (dents) all over. The service manager and owner lied to my face; the former saying the car was in a"collision without an impact point" (seriously!) while the owner said "kids were sneaking into my driveway every night causing the damage" (seriously). I ended paying $4400 to get a replacement. The worst part was the manager laughing at me when he thought my back was turned. The only good thing is not having to deal with these people and more.
Amazing customer service! And I love love my 2020 legacy!... - Adevost1687
Amazing customer service! And I love love my 2020 legacy! Best car purchase we made! Couldn’t be happier! Cody was amazing and made the buying Process a breeze! We have had the car for almost a year and couldn’t be happier with our purchase! And the service is always excellent when going for oil changes!
Brought our forester there with a/c problem. Was told it... - Richard
Brought our forester there with a/c problem. Was told it would be approx. $1800. to fix. We called our own dealership and found we are still under warranty and the fix is no cost to us. I wonder how many others are being charged for repairs while still under warranty.
Excellent cars, sales and service! - mert64
Amazing dealership and people!
We live just outside of London - it's totally worth the drive to Fenwick's in Sarnia. There is a Subaru dealer in London (my husband works down the street from them) but their customer service left a lot to be desired and thats why we went to Sarnia. We are now on our 2nd Subaru and our family has purchased 5 from Fenwick's. Shane, Chris, Ryan and all the other service team members are excellent.
We tell all our friends and business associates that it's the best place to buy a Subaru and service it!! Always a positive experience dealing with them.
Impressive team - Gene1
I grew up around cars, inherited my father's collection of Road and Track magazines and have been in love with 'Subies' since our family's first leased Outback in 2001. Our daughter is still driving my 2004 Outback and a 2003 Forester is my husband's car. When we started shopping for a new Subie, we were introduced to Troy at Bay Subaru. He is a no pressure, informative salaried salesperson. Subies sell themselves, I have been told in the past. The 2001 Forester we purchased was a great car, but found that it didn't meet our needs. We missed our Outback. Our 2013 Outback is going to be updated to a 2016 Outback (on order) with upgraded features for our changing lifestyle. Troy and Matt, the other wonderful salaried salesperson, both gave us excellent advice, to help us with the choices available to us. Bay Subaru's service department are great. Would I recommend Bay Subaru? Absolutely. If 10 stars were available in a rating, this dealership would get it from me.
Amaizing customer service! - Emanuel
Had problems with my Outback and tried to resolve it in the GTA, but received at most polite answers. Because I suspected to be a problem with the breaking system and because my next trip supposed to be towing a boat I was even more concerned.
Out of any other options, already on my way, I called Minden Subaru and, even without an appointment, Eddie Pinelli checked my car, identified the issue and corrected it in 5 minutes.
What a big difference compared with the GTA service dealers.
Now I know where I will service my car and probable buy the next one..
Excellent - The
Mike runs an amazing service department. Everyone is courteous and friendly. Great dealership! My Forrester is 7 years old and will definitely be purchasing another Subaru!!