Excellent experience - newsubaru
Highly professional service, strongly recommended.
Alexander Dzyubko is very knowledgeable, friendly and highly professional dealer. Alexander helped to select the best car option for my family. I really appreciate Alexander Dzybko for all his help with a new car.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Excellent cars, sales and service! - mert64
Amazing dealership and people!
We live just outside of London - it's totally worth the drive to Fenwick's in Sarnia. There is a Subaru dealer in London (my husband works down the street from them) but their customer service left a lot to be desired and thats why we went to Sarnia. We are now on our 2nd Subaru and our family has purchased 5 from Fenwick's. Shane, Chris, Ryan and all the other service team members are excellent.
We tell all our friends and business associates that it's the best place to buy a Subaru and service it!! Always a positive experience dealing with them.
Amazing Customer Service - great cars - crossyroad
As a previous Subaru owner, I knew I wanted another Subaru, but wasn't sure which model. Truly excellent buying experience from start to finish on the purchase of my first new vehicle! Marostica’s recommendations and patience while I decided which vehicle was right for me was very much appreciated. The sales agents provided ongoing guidance and information, knew their stuff and really believe in their vehicles. They all really worked as a team in ensuring I purchased what was right for me. Always a pleasant atmosphere, great cars, there is no doubt I will be back to Marostica and it’s team!
Excellent - The
Mike runs an amazing service department. Everyone is courteous and friendly. Great dealership! My Forrester is 7 years old and will definitely be purchasing another Subaru!!
Great Service - Cathy47
This was my first service at Budds Oakville, and it was a great experience. Friendly and courteous staff, and my car was ready faster than they said it would be. My Impreza is my first Subaru, and I love it - I will definitely buy again.
Great experience with Melissa - Bill and Patti
We purchased a 2019 Forester with Melissa Yiu. Melissa is extremely professional, knowledgable, and thorough. It was a pleasant and stress-free experience thanks to Melissa!
New Ascent at Barrie Subaru - jcamom
I had an excellent experience dealing with Paul at Barrie Subaru. He was helpful, but not pushy and was able to answer all of my questions and address any concerns. I picked up my new Ascent last week and have been thrilled with it. Ian did a great job explaining the fine details of the car to me. I would definitely recommend this dealership.
Excellent customer service - Franci74
I received excellent pre and after purchase customer service from Jim Tam. This is my third Subaru at this dealership and I would recommend them and Jim in particular to anyone looking for a new vehicle. Subaru’s offer excellent value for how well the cars perform.
Will come back again - Subaru2019
Very friendly staff and good customer service. Babajide who was the salesperson did a great job and sold us the right car for our family. Highly recommend.
Great car sales but poor service - rictidoc
Now on my 6th Subaru from Subaru of Mississauga. Love the WRX, Spec B, Foresters x 2 and Outbacks X 2. Darryl M is super.....reliable, trustworthy and knowledgeable in my dealings with him over the past 10 years. Will always go to him for advice and for sales.
My last 2 times in the service has been not so stellar......3 1/2 hours to find and then install snow tires last fall and now a seeming lack of concern about a frequent very frustrating though intermittent defect in my almost new Outback. While I am sure the service front staff are knowledgeable, I think at least one of them was having a bad day. He certainly did not understand my frustration about an obvious tailgate defect. Hoping that the dealership will find a solution as I am certain they are the experts, but if not, will be trading in a 6 month old otherwise perfectly good car.
2018 Crosstrek - Mamanobes3
Buying my Subaru was easy! Kevin was fantastic! The process was quick and Kevin took care of all the details for me. Would recommend RIchmond Hill Subaru.
New To Me Subaru - Mojodog
Had a terrific experience purchasing my 2015 Crosstrek from Gold Fleet in North Bay, Ontario. Salesman, Denis Marion was excellent to deal with and very knowledgeable. I live in Sudbury, found the car online. We managed to work out a great deal via emails and phone calls. When I picked up the car it was exactly as promised. Highly recommended.
Review - Dirtycumm
Sharisse, the online sales rep was the best. Very friendly and knowledgeable and she somehow got a Honda guy to switch to subawu. As far as I’m concerned she deserves a raise
BEST SERVICE IN TOWN!!! - atomblast
Everytime I've had an issue with my vehicle, John is always there to save the day. He's knowledgeable, friendly, passionate and professional. I've owned several other brands and been to many dealerships. Never have I met someone like john. This guy knows the brand like its the back of his hand. He always makes sure I.m taken care of. I've seen him deal with the most difficult of people and still maintain his composure where I wouldn't. He's truly an asset to the team and anyone that has an "issue" with him is clearly mistaken. Even my wife will only deal with him. Seeing a solid brand, and a personable person behind the counter, is why I bought from this dealership twice now. I'm confident my cars are in good hands when I give him my keys and I know I'll always get it back in tip top shape. We need more people like him. Truly thankful they have someone like him on the team!
Great Experience - Deb in TO
I dealt with Jeff on my purchase and he was the absolute best. Very patient, open, honest and acted with the utmost integrity. It was the best car buying experience I've ever had. I can't say enough good things about him. I highly recommend him.
I recently bought a new 2019 model. - paskar var
I had a great experience buying the new car, from the first moment I entered the office in Willowdale location I felt welcome and enjoyed individual attention. Mr. Taher Rezaee the sales consultant made it so easy and enjoyable it is absolutely a pleasure to make a good deal with him. I highly recommending this office for purchasing a new car.
I wouldn't service my Subaru anywhere else! - subie xx
Have always had a great experience here. One of the premier automotive dealerships in Hamilton or the surrounding area. They always go above and beyond to be sure they service every customer!
Nonstandard part??? - Windshield
Maybe too late with this review but i need to share my bad experience with this car dealer. I bought a used 2016 forester early this year. Only this month i noticed there is a big gap in the windshield frame. Im pretty sure it was replaced because you can still see the markings of the old frame in the wind shield. The frame or panel below they installed is smaller for the windshield. This resulted for the opening or gap in the bottom part of the windshield....i was in good faith that i was provided with standard parts even car i purchased was used. NEVER AGAIN
Awesome Service - George & Susan
We recently purchased a used van from Stratford Suburu. I can't say enough about how pleasant that Todd and Chris made the entire process.
HORRIFIC CUSTOMER SERVICE - Santaera, Vince
DO NOT BUY FROM THIS DEALERSHIP. Owner Lorenzo D’Allesandro VERY confrontational, rude and all he is interested in is taking your hard earned money. Not willing to rectify problems, serviced alignment still not working, DISHONEST person. Paid $40,000 for a WRX got it in for service and all went down hill from there. Could not believe the owner is the worst person to deal with in that place with no customer service experience as well as his Service Manager, Harry Kohli. THESE TWO HAVE POOR KNOWLEDGE AND VERY RUDE TO CUSTOMERS. MAKE ASSUMPTIONS WITHOUT KNOWING FACTS. This issue has gone to mediation and with Subaru Canada corporate executives. A long stressful process so DO NOT TRUST THE PHILOSOPHY LORENZO INSTILLS IN HIS PEOPLE AS THEY CLEARLY TAKE YOUR MONEY AND YOU’RE DONE WHEN IT COMES TO SERVICE. GO ELSEWHERE!!!
Service - Scubadiver2018
The service department was great, until I received news that Ian Young the manager was bought out.
I bought my first SUBARU from them. I bought my last one Jan 2019 from GoldFleet SUBARU in North Bay. I bought it there as most staff left after new owners took over
The sales people at Ogilvie, remind me of the sleeze used car person. I like honesty
They have lost my business altogether
Terrble service, terrible mechanics - kds232
I read these reviews before booking an appointment last week and I was almost scared off. My 2008 outback has been properly maintained its whole life by a great local mechanic but since my Viscous Coupling (most notorious component in Subaru's AWD system to fail) is needing replacement, I wanted to treat my car and have this done by professionals as this is a job for a Subaru expert. I called Ogilvie and I called Ottos, explaining the issue and it should be obvious to anyone who knows/works on Subarus that during long drives, the steering , especially at low speeds becomes shuddery and binding, due to a viscous coupler that has destroyed/overheated silicone gel. It acts like a 4x4 engaged and turning on dry pavement. All Subaru technical documents confirm that this diagnosis is a bad VC. However, the service rep at Olgivie admitted that he's never heard of a viscous coupler, and that it sounds like a bad transmission :/ This has NOTHING to do with the transmission, I shook my head and then called Ottos, whos service rep said ahh, our best technician has actually done that job 2ce recently and he's the guy to work on your car. This made me feel a bit better, so I booked a time . The morning I dropped it off (8am), I confirmed my issue and the service advisor looks up my file and already off to a bad start, they have the car in as an Automatic transmission in question. I started to feel the anxiety of an incompetent dealership settling in. I politely asked that the work order be corrected to what I had actually described : Manual transmission, not a transmission problem, no poor shifts, no loose bearing noises, etc. It is simply dry steering after the cars differentials/ VC is warmed up.
I then confirm that the right technician , the one i was notified about on the phone, would be looking at my car. Again, I was confirmed. I leave the keys and hope for a good experience.
I get a call around 11:30 from a female technician ( I was told the expert in VC's was a male) who says she doesnt quite understand VC's and the replacement of them but that she notices oil on my engine block and that if I am experiencing rough driving, Its probably a bad head gasket and that Im also looking at a new transmission.... ARE YOU KIDDING ME ?! A head gasket is either blown, in which coolant is in the oil containment and I overheat. There is nothing wrong with my engine. Ive had to top it up with a bit of oil for 8 years..... And this has nothing to do with my viscous coupling issue. No one with true Subaru knowledge assessed my car and at the end of the day, other than a useless inspection with no outcome, my oil was overfilled ! I let Carla, the service manager know and she said, quote, word for word : " Mr santos you said it was wayyy overfilled but its only slightly overfilled" . I could not believe my ears. I said, overfilling, even slightly is excess oil being forced through the valves/seals and can destroy an engine. She then said someone would adjust the level ... I let them have the car for another 4 hours while I was at work because I went to pick it up at lunch and I noticed the overfilled oil. About 5mm above the"max" dot on the dipstick. After I raised this to carla, she said let us have it till 2 pm so we can adjust it. I walk back to work, arrive at 5pm and the oil is now between the 2 dots on the dipstick but they didnt even give me the carwash/detail i was supposed to get, especially considering my terrible experience. I cant believe they made me ay the $138 for diagnosis. I should be refunded immediately and I cant believe the incompetency of both Ottawa's subaru dealerships. TERRIBLE
Best shopping experience - love subaru 19
I am beyond happy with my new Subaru Impreza what I got from Subaru of Maple . After 330K with my Saturn I had to look for a new car .. I always wanted an AWD . But still small car . I called Subaru of Maple. I nice salesman named Sahib answered. I asked him about my options with a certain amount of monthly budget I have, for the Impreza convenience.
He called me back in half an hour told me the options and gave me time to think about it.. I called him back the next day and we made the deal. The 3.day I was driving my 2019 Impreza AWD 5 speed manual transmission 4 door . Sahib was very kind and helpful explained everything,didn’t pushing the sales. David the finance “minister “ there, was also kind and helpful. gave me advice and suggestions what else I should have like rust protection.. ect.
I will recommend Subaru of Maple for everyone! And the car is amazing. In the slushy snowy road it’s drives like on a dry road. The best shopping experience I ever had ! Thank you Sahib. And Subaru of Maple
Bad experience with service department! They hang up on you! - Subaruowner
DO NOT! use this dealership for service!!!! We have a 2017 Impreza. We drive it daily; about 2,000km a month. Gemini Subaru charged us for a brake service at 20,000 km with our (B service) that they NEVER did. This service was almost $500 +. Shortly after this service at 25,000 km we already started noticing brake problems. At our 30,000( A service) the brakes were in even worse condition and they said just wait until the next service because our technician test drove it and slammed on the brakes and they should be fine until your 40,000 service. Last week, not trusting Gemini for our 40,000km service; we drove it to Subaru Stratford to have them do the service. They were shocked at the condition of the brakes ( we were not driving a safe vehicle!!!)the service manager at Subaru Stratfords assured us that they could only have got to this state if the 20,000 km service at Gemini in Kitchener had not been done. When I phoned to talk to the service manager at Gemini to ask for compensation he hung up on me!!!
Conflicting info. Also, Basic Manners? - Dontbringmedown
Well, this is my first and last visit to the London ON Subaru service centre...I'm sitting in the waiting area typing this. I'm a fairly reasonable, easygoing person and I understand that employees get busy and there is a limit to the amount of multitasking an employee can do. However...when I arrived here, I walked past an empty service desk waiting area (apart from a couple of seated ladies chatting) and approached the desk. The fellow on the desk was talking with a client on the phone, so I stood to wait my turn. And stood. And waited. Minutes went by. Zero eye contact, zero acknowledgement he was well aware I was standing across the desk from him. A nod of the head, a half smile, a raised hand - nope. I would happily have waited quietly til the end of the call if there had been any hint of nonverbal acknowledgement. I started feeling annoyed by his choice of behaviour. Then one of the chatting ladies from the seats walked past me to behind the desk. Turns out she was an employee who had watched me walk in and stand ignored at the desk. I thought oh, good, she'll let me hand over my keys for the appointment, but - she ignored me, too. She called out a question to another staff member then checked something on the phone. I stood a little longer until it was evident both employees were quite ok with letting me keep on standing there indefinitely like a boob without acknowledging me, then placed my car key on the counter, slid it toward the middle, quietly said my vehicle was here for an appointment to no one in particular and walked over to a chair to sit down. At that point the female employee began to do an intake, came over to sit next to me to get a v.i.n # etc. I told her I was shocked by the counter service, particularly the rude male. She apologized and provided good customer service from that point. I wasn't charged for the service (ultimately a simple check of a recurring error message on car media screen). The mechanic was great. But I didn't want or need damage control, I needed a service desk person with basic customer service etiquette skills in the first place. Who the heck needs to be made to feel annoyed and upset simply trying to check in for a car service appointment in an empty room? It needlessly deflated my morning. Not acceptable, folks.
Part 2 of my critique is that information I was given when booking the appointment regarding what servicing was in order was directly contradicted during the intake discussion. It became apparent I had been over-booked for points of inspection/diagnostics that didn't actually exist. I find this disturbing, as I had a fairly long and detailed conversation regarding my concerns and what should be done on booking the appointment. Luckily for me, the scope of the inspection was reduced from an all points inspection to focus on a recurring media screen error message ($200 to $70).
I try to be thrifty and buy only used vehicles. Before I bought a used 2015 Subaru Forrester this summer I retired a used 2001 Toyota Highlander I'd had for many years. When I took the Highlander to the south London Toyota dealership service desk, literally every employee I ever dealt with there was friendly, pleasant, attentive, knowledgeable, honest and professional. The contrast of these experiences with my perplexing visit to Subaru London today is a bummer and makes me miss my old Highlander even more.
Impressive team - Gene1
I grew up around cars, inherited my father's collection of Road and Track magazines and have been in love with 'Subies' since our family's first leased Outback in 2001. Our daughter is still driving my 2004 Outback and a 2003 Forester is my husband's car. When we started shopping for a new Subie, we were introduced to Troy at Bay Subaru. He is a no pressure, informative salaried salesperson. Subies sell themselves, I have been told in the past. The 2001 Forester we purchased was a great car, but found that it didn't meet our needs. We missed our Outback. Our 2013 Outback is going to be updated to a 2016 Outback (on order) with upgraded features for our changing lifestyle. Troy and Matt, the other wonderful salaried salesperson, both gave us excellent advice, to help us with the choices available to us. Bay Subaru's service department are great. Would I recommend Bay Subaru? Absolutely. If 10 stars were available in a rating, this dealership would get it from me.
Amaizing customer service! - Emanuel
Had problems with my Outback and tried to resolve it in the GTA, but received at most polite answers. Because I suspected to be a problem with the breaking system and because my next trip supposed to be towing a boat I was even more concerned.
Out of any other options, already on my way, I called Minden Subaru and, even without an appointment, Eddie Pinelli checked my car, identified the issue and corrected it in 5 minutes.
What a big difference compared with the GTA service dealers.
Now I know where I will service my car and probable buy the next one..