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Helpful, knowledgeable & friendly staff - ashleaq
I recently purchased an Outback from Scarboro Subaru and had a great experience. Guy and Nic helped me to make an informed decision. I knew what I wanted and the process was smooth from start to finish.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Excellent cars, sales and service! - mert64
Amazing dealership and people!
We live just outside of London - it's totally worth the drive to Fenwick's in Sarnia. There is a Subaru dealer in London (my husband works down the street from them) but their customer service left a lot to be desired and thats why we went to Sarnia. We are now on our 2nd Subaru and our family has purchased 5 from Fenwick's. Shane, Chris, Ryan and all the other service team members are excellent.
We tell all our friends and business associates that it's the best place to buy a Subaru and service it!! Always a positive experience dealing with them.
Amazing Customer Service - great cars - crossyroad
As a previous Subaru owner, I knew I wanted another Subaru, but wasn't sure which model. Truly excellent buying experience from start to finish on the purchase of my first new vehicle! Marostica’s recommendations and patience while I decided which vehicle was right for me was very much appreciated. The sales agents provided ongoing guidance and information, knew their stuff and really believe in their vehicles. They all really worked as a team in ensuring I purchased what was right for me. Always a pleasant atmosphere, great cars, there is no doubt I will be back to Marostica and it’s team!
Excellent - The
Mike runs an amazing service department. Everyone is courteous and friendly. Great dealership! My Forrester is 7 years old and will definitely be purchasing another Subaru!!
"Great people" - pre owned vehicle
I am happy to write a positive review for Budds Subaru, especially regarding Richard Munt (sales person) and Ryan Coleman ( pre-owned sales manager). Both individuals went out of their way to service our needs in test driving their pre-owned Forester and Crosstrek. models. We arrived near closing, wishing to test drive a vehicle and rather than postponing it another day, Richard gladly accommodated us without hesitation even though this would cause a later departure for him after closing. I wanted to thank both Richard and Ryan, as both were very professional, kind and approachable with great knowledge of their vehicles. I look forward to owning a Subaru soon.
Professional expertise and patience for senior car buyers - roger
Melissa showed my parents such patience and attention when they were looking to buy a car. She went above and beyond to explain the features, packages, nuances, and financing options of the different models to ensure they were comfortable in their purchase throughout the whole process. Her honest attitude was refreshing and she was proactive in letting us know the timeline of when the car was available.
Easy stress free experience - Thatblackbrz
I went into Barrie Subaru looking to buy a car. The staff there was extremely welcoming and helpful, the whole experience was quick and easy. The sales staff helped me compare a couple different models to see what one worked best for me and my budget. Over all it was an awesome experience and i will be back in the future for my next car.
Genuine Sales Consultant - Excelle
I bought my Subaru Crosstrek last February and the buying process was so smooth. I've been to a several dealership and didn't find a sales consultant that as genuine as Faye was. Other sales rep has been like - i'll give you this price if you say deal now. Instead, Faye has shown me all my options for my trade-in and let me take my time to think about it. Right at that moment she gained both of me and my wife's trust.
Will come back again - Subaru2019
Very friendly staff and good customer service. Babajide who was the salesperson did a great job and sold us the right car for our family. Highly recommend.
Amazing - Donna123
My experience was wonderful Christian was the best I was very stressed and he put me at ease and the manager as well. So all I can say it was a great experience and I am so happy with my Forester Thank you to all at Subaru
Friendly service - Bonn
We had a wonderful experience buying a crosstrek from Lawrence. He was really patient and helpful. Will definitely recommend family and friends to Richmondhill Subaru.
New To Me Subaru - Mojodog
Had a terrific experience purchasing my 2015 Crosstrek from Gold Fleet in North Bay, Ontario. Salesman, Denis Marion was excellent to deal with and very knowledgeable. I live in Sudbury, found the car online. We managed to work out a great deal via emails and phone calls. When I picked up the car it was exactly as promised. Highly recommended.
Review - Dirtycumm
Sharisse, the online sales rep was the best. Very friendly and knowledgeable and she somehow got a Honda guy to switch to subawu. As far as I’m concerned she deserves a raise
BEST SERVICE IN TOWN!!! - atomblast
Everytime I've had an issue with my vehicle, John is always there to save the day. He's knowledgeable, friendly, passionate and professional. I've owned several other brands and been to many dealerships. Never have I met someone like john. This guy knows the brand like its the back of his hand. He always makes sure I.m taken care of. I've seen him deal with the most difficult of people and still maintain his composure where I wouldn't. He's truly an asset to the team and anyone that has an "issue" with him is clearly mistaken. Even my wife will only deal with him. Seeing a solid brand, and a personable person behind the counter, is why I bought from this dealership twice now. I'm confident my cars are in good hands when I give him my keys and I know I'll always get it back in tip top shape. We need more people like him. Truly thankful they have someone like him on the team!
Great Experience - Deb in TO
I dealt with Jeff on my purchase and he was the absolute best. Very patient, open, honest and acted with the utmost integrity. It was the best car buying experience I've ever had. I can't say enough good things about him. I highly recommend him.
Better service - Avoid Subaru Outaouais - JeanT
This place is great. Avoid Subaru Outaouais unless it is a drive test. Ottos is where I go for my Subaru. Subaru Outaouais are just a bunch of scammers who only cares about selling you a car, any car, then do not care about the rest.
Very bad experience - Subie 1
Worst experience ever had
Got the best car Subaru wrx
Once you sign documents
These guys starts playing around
Think twice before getting something
from these guys
Thank you Subaru Hamilton - Siavash
I got my new car today Mr. Royesh Roy was my sale representative, he was very patient, helpful, nice and professional. I definitely recommend you to others. Thank you Subaru Hamilton.
Excellent sales service from Don Marcovitch - ghislain daigle
Don was very knowledgeable and honest with the pros and cons of the Outback I bought, giving me many comparable data about various other brands and comparables. Overall his service was top notch and I would return to see him anytime for another car if I needed one.
Nonstandard part??? - Windshield
Maybe too late with this review but i need to share my bad experience with this car dealer. I bought a used 2016 forester early this year. Only this month i noticed there is a big gap in the windshield frame. Im pretty sure it was replaced because you can still see the markings of the old frame in the wind shield. The frame or panel below they installed is smaller for the windshield. This resulted for the opening or gap in the bottom part of the windshield....i was in good faith that i was provided with standard parts even car i purchased was used. NEVER AGAIN
Excellent treatment - Bobby1947
Mo Beintuni (Sales Manager) was excellent at displaying and explaining options for the Subaru vehicles, both new and pre-owned. When we came to Marino’s we were undecided about “new” or “used” (the old-fashioned term) cars. Mo was not at all pushy and gave us breathing room to make up our mind about the preferred vehicle: a new Subaru Crosstrek Sports model. Neil, in the finance department, was also very personable and clear in his explanations of financing options and augmented insurance possibilities. My partner and I have bought Subaru’s from Marino’s Fine Cars for at least 25 years.
Robert Pinch and Roger Somers
Awesome Service - George & Susan
We recently purchased a used van from Stratford Suburu. I can't say enough about how pleasant that Todd and Chris made the entire process.
Bad experience with service department! They hang up on you! - Subaruowner
DO NOT! use this dealership for service!!!! We have a 2017 Impreza. We drive it daily; about 2,000km a month. Gemini Subaru charged us for a brake service at 20,000 km with our (B service) that they NEVER did. This service was almost $500 +. Shortly after this service at 25,000 km we already started noticing brake problems. At our 30,000( A service) the brakes were in even worse condition and they said just wait until the next service because our technician test drove it and slammed on the brakes and they should be fine until your 40,000 service. Last week, not trusting Gemini for our 40,000km service; we drove it to Subaru Stratford to have them do the service. They were shocked at the condition of the brakes ( we were not driving a safe vehicle!!!)the service manager at Subaru Stratfords assured us that they could only have got to this state if the 20,000 km service at Gemini in Kitchener had not been done. When I phoned to talk to the service manager at Gemini to ask for compensation he hung up on me!!!
Not nice I buy cross trek in Guelph, nice. - Padma Booter
My english is not very good. Joe make fun of me 5 time not nice. Think i am poor. Go to Guelph 1 time nice. Buy white Subaru. Subaru is good. Subaru service London = bad. Not nice
I didn't know you could care so little. - JDW
We have had a saga of issues on our lease. This has been brought to the attention of multiple managers, beginning with Manny, and escalated up to Bruno - who won't even answer us.
My fiancee and I leased a car from this dealership almost exactly 2 years ago. Just after the first year, the car broke down on the highway. We were told that the fuel injector melted and the o-ring released from its housing, causing damage to the cylinder and the engine. We were told that this was a very rare problem. Keeping in mind that this is a new car, we were very concerned about our safety as this is a major issue that could have gone much worse. There was a complete engine power failure. As it occurred on the QEW going 100 km/h, it is a miracle that no one was hurt.
Fast forward to about a week ago when we bring the car for its routine 40 000 km maintenance check. We are told that 3 of 4 brake-lines are about to burst and given a loaner car. We are then told that this was caused by fraying on the braid of the brake lines and all 4 lines need to be replaced. Pro-tip, this is apparently a KNOWN ISSUE to Subaru, and according to this dealership, there is NO RECALL and we would have been fine. It can happen to any car produced around the same time. They replaced the lines because they are good people.
Given what happened, we requested a different car. This seems very unsafe to us. You can't tell us it's fine to have the brakes go like this. Unless you are Manny, who requested that my fiancee simply add some new accessories to the car and say it was new. Clearly, as a woman, I wouldn't notice.
The best offer they had was to drive the car until September. We were forced to pay $500 to get this car back since they "serviced" it. I will never do business with the R. Ferri group again. Subaru should be looking into this dealership!
Impressive team - Gene1
I grew up around cars, inherited my father's collection of Road and Track magazines and have been in love with 'Subies' since our family's first leased Outback in 2001. Our daughter is still driving my 2004 Outback and a 2003 Forester is my husband's car. When we started shopping for a new Subie, we were introduced to Troy at Bay Subaru. He is a no pressure, informative salaried salesperson. Subies sell themselves, I have been told in the past. The 2001 Forester we purchased was a great car, but found that it didn't meet our needs. We missed our Outback. Our 2013 Outback is going to be updated to a 2016 Outback (on order) with upgraded features for our changing lifestyle. Troy and Matt, the other wonderful salaried salesperson, both gave us excellent advice, to help us with the choices available to us. Bay Subaru's service department are great. Would I recommend Bay Subaru? Absolutely. If 10 stars were available in a rating, this dealership would get it from me.
Amaizing customer service! - Emanuel
Had problems with my Outback and tried to resolve it in the GTA, but received at most polite answers. Because I suspected to be a problem with the breaking system and because my next trip supposed to be towing a boat I was even more concerned.
Out of any other options, already on my way, I called Minden Subaru and, even without an appointment, Eddie Pinelli checked my car, identified the issue and corrected it in 5 minutes.
What a big difference compared with the GTA service dealers.
Now I know where I will service my car and probable buy the next one..