30 Ontario Subaru Dealers

Had my 2014 Crosstrek in for suspension service at - Bentley's Dad.

Had my 2014 Crosstrek in for suspension service at Marostica Subaru prior to a long journey planned for this month for specialist healthcare reasons. I have never experienced such satisfaction. The mechanical team took such diligent care! The supporting staff was kind, attentive and welcoming. Even the owner took the time to see i was well cared for and doing well. Remarkable. The result was my humble little Subie came out with a treatment suitable for a creation of Ferruccio Lamborghini. The car drove like brand new, as well, i am rejuvenated. I shall never forget the kindness and attention i as afforded this day, and suggest it is not a great car but great after purchase care that makes for lasting satisfaction, and continued loyalty. Bravo Marostica Subaru! Bravo!

Melissa is very nice. - Katie

Melissa is very nice. She gave us a lot of great advice and explained the car's features in detail. She closely follows up on any updates on the car's delivery status. Any questions we had she answered quickly. She was very helpful and we are very grateful to her.

Eva Sun is an excellent sales person who offered the - Sharon

Eva Sun is an excellent sales person who offered the services with her expert knowledges to help me with my first car here. Great customer service and wonderful person I have ever met.

Jose was very knowledgeable, helpful and patient. - marieclaude33

Jose was very knowledgeable, helpful and patient. He made the car buying process very easy and less stressful. I am very happy with our experience.

I had work done on my SUBARU Outback in July 2023. - azebarth

I had work done on my SUBARU Outback in July 2023. Masrur was my service advisor I appreciated his friendly professional manner and knowledge of repairs needed and more importantly ability to explain what needed to be done in terms I understood. Thank you

Excellent Service from Jim Tam. - d.mak

Excellent Service from Jim Tam. All the staff members were friendly and everything on as expected

I wanted to share my experience with Richmond Hill Subaru - catherinegrassi417

I wanted to share my experience with Richmond Hill Subaru because I've seen some complaints about security fees and hazard protection, and I feel it's important to provide a balanced perspective. My husband and I have been loyal Subaru customers since 2009, and we've purchased four Subarus from this dealership over the years. In 2021, our 2017 STi was unfortunately stolen. However, the theft protection etching that came with our Subaru proved to be a lifesaver. It added an extra $5,000 to our insurance replacement allowance, which meant we didn't have to dig into our own pockets to replace my husband's beloved STi. Recently, we also had to replace one of our Outback vehicles, and the Road Hazard protection came through for us. They replaced our broken windshield for free and even fixed our tire puncture on two separate occasions. While Richmond Hill Subaru might not be the cheapest option in town, their transparency and commitment to their customers are worth it. I've referred many friends and family members to this dealership, and I can't say enough about the excellent service we've received. A special shout-out to Alex Kam, one of the salesmen, who has consistently been helpful and transparent. If you're in the market for a Subaru, I 100% recommend checking out Richmond Hill Subaru. They've earned our trust and loyalty over the years, and we couldn't be happier with our Subaru vehicles.

His attitude is friendly and cordial, and he is diligent - Wing Kwok

His attitude is friendly and cordial, and he is diligent in following up on customer requests

I am a recurring customer with this dealership, and I can - SC

I am a recurring customer with this dealership, and I can say that I am happy with the relationship. The purchases and services are professional and well done. I recommend this dealership, it working good for me.

I would like shout out to all people that are on the - KEVIN.HUTCHINSON

I would like shout out to all people that are on the fence about purchasing & servicing at Barrie Subaru. We have had our car serviced here since Barrie Subaru established itself here on Doral Dr in Innisfil Ontario. Over the year service has been up and down but I feel since Crispin Hudson has moved from parts to fixed operations manager the quality of service is better then ever....I didn't say they are perfect but Crispin and his team will make right if someone or thing has come off the rails. Now as of December 17th 2023 we finalized our first purchase thru Michelle Malcic and her team Melissa Shelley & Brian Edwards. This will be our fourth Subaru Outback purchase are 3rd in Ontario. Our experience was absolutely perfect....no upselling, no games just very informative detailed decisions and a very fair price. Every step of our transaction was layed out and we were kept informed in detail with dates and times. The only way it could of been better if the transaction took place at my residence. Rick Greensides you have a great team and thank-you for keeping it simple!

Stay away. - Chris from Wyevale

Stay away. This dealer will not honour its products. Horrible experience. Brought the car in for brake rotors at 24K. Rotors are warped and need to be replaced after 24K. 24K!!! I understand brakes are not covered under warranty, but this dealer would do nothing for me or help in any way. It’s not normal for rotors to warp at 24K and get quoted over 1300.00 for a break job. Pathetic. My sister in law had a new Forrester with window issues. The dealer downplayed the severity or that the issue did not ever exist while under warranty (could not replicate the issue when at dealer) as a result, the window is non functional after the warranty has lapsed. Not sure who the service advisor was whom I dealt with, but his demeanour was defensive and you could immediately tell he had experience arguing with customers as he did with me. This experience is leaving me regretting buying a Subaru and wanting to sell it. 2022 Outback fully loaded with an extended warranty to boot. Incredibly upset by this dealer and Subaru. Hope Barrie Subaru can save the day with a driver side window issue I am having (similar to my sister in laws believe it or not). If not….the car is gone and I will be dragging Subaru’s name through the mud for the rest of my life.

Ash was quite friendly and knowledgeable about the car - ANDREW

Ash was quite friendly and knowledgeable about the car :). Devin was also helpful in providing financial advice and help doing paperwork

I wouldn't even give it 1 star but there is no less of a - tnamarie74

I wouldn't even give it 1 star but there is no less of a point, They have had my son's car for 5 months for a mechanical problem, took them 2 months to figure out it needed a motor job, that was warranteed, Each week its "the motors coming , it will be done next week" 5 MONTHS LATER , still no car, still no motor. During this time he was not even given a rental. Now he also has a damage claim, because while it is out sitting there in their lot, it was damaged during a hail storm. Do not recommend ever going to them, take your vehicle to a small town local garage, do not waste your time here.

Good customer service, very helpful in setting up new - Joan

Good customer service, very helpful in setting up new car, Jess was very accommodating to me

Service department is a bunch of lying scam artists. - Mark Fryer

Service department is a bunch of lying scam artists. Charged me well over $300 to "fix" the brakes on my car which were just inspected a couple of weeks prior by an independent mechanic and no issues were found. The brakes have always worked perfectly with no issues. But they told me I had to pay it to get the safety certification to buy out the car from my lease. They knew exactly what they were doing. Just milking me for any bit of money they could since they knew I was never coming back again, and that I had no choice but to pay it if I wanted to keep the car. The technicians also left their personal garbage in my car TWICE. Avoid this dump like the plague. Most crooked dealership I've ever dealt with.

I bought my car with them in Jan 2021, simply because - Dude

I bought my car with them in Jan 2021, simply because they had the model I wanted not because I preferred that dealership. I made an appointment to have my winter tires exchanged for my summer tires (stored at Ogilvie Subaru) on the 5th of May at 0800 hrs 2023. There was no banner or info informing me to call Ogilvie Subaru to have my tires taken out of storage. When I arrived for my appointment, the person at the counter informed me that I would have to rebook due to the fact I did not call to have my tires taken out. I asked how I was supposed to know I had to call after booking online? There was NOTHING online stating I had to call. He said you are supposed to know???? What kind of response is that? I had to rebook my tire exchange 10 days later. This is not even close to satisfactory customer service. I also have sent emails to Ogilvie Subaru since I bought my 2021 Outback regarding use of Android auto. I was hoping to get some guidance regarding this App. I got nothing, not even a response to the email. I sent 2. When I did get my tires swapped, I asked about a chip/paint bubbling on my roof rack. The service manager too pictures and said Subaru would be in touch. Again nothing...I guess that is customer service at Ogilvie Subaru. Then in July I had the unfortunate luck to have a rock hit my windshield and I needed it replaced. I contacted Ogilvie Subaru and got an appointment after having to call 3 times as no one was answering and it was going to voicemail and there was no option to leave a message. I made my initial appointment for the 7th August, only to be informed later in the week that the dealership was closed that day. Rather than wait for me to respond they booked a new date for the 14th of August without checking to see if I was even available. Needless to say at this point in time I had had enough and cancelled my appointment for the windshield and made an appointment to pick up my tires in storage and take my business to another Subaru Dealership that values its customers. What do you think happened when I went to pick up my tires at 8 AM? They were not at the dealership, they were still in storage! My question is ... are the staff at Ogilvie Subaru incompetent or do they just not care? I informed the service manager that this was not sufficient and the reason I was getting my tires was to go to another dealership due to Ogilvie's horrible customer service. He said he would send someone to get my tires. I finally had my tires at 0920 hours. I would like to say that there was no query as to why I was not a satisfied customer or why I was taking my business elsewhere.

xxxxx & thieves…with a behaviour like prostitutes and - ratingservicesandproducts

xxxxx & thieves…with a behaviour like prostitutes and gigaloes - with a smile. Took mechanical keys, rationalizing, they need it to hang service tags, for Service A (3 hours) and Service B (4 hours). Swapped all goodies of a 2020 Outback premier… wheels & tires, steering wheels, transmission, suspension, and the dealership xxxxx know what else. Quiet and smooth ride evaporated. Planned to buy another outback, now trading-in for another brand to avoid these thieves. Asked around over a dozen other Subaru owners in the network. Over 80% of them have had similar issues. Deplorable raciest ethics and characteristics in full display to stay in business after pandemic under the shelter of some great products of Subaru. Refer all rating sites to have more clarity.

Title: Disappointing Service Experience at Subaru of - crosstrekguy

Title: Disappointing Service Experience at Subaru of Maple I recently had my 2018 Subaru Crosstrek serviced at Subaru of Maple, and unfortunately, the experience left much to be desired. The service was handled by Moazzam Hussein, and while I appreciate his efforts, I can't help but feel disappointed by the overall experience. To begin with, the initial quote provided for the service was significantly higher than what I had expected based on my previous experiences with other Subaru dealerships in the GTA, and much higher than Barrie Subaru. The original quote of $1400 + HST was already over $300 more expensive for the same service than the competition, which raised concerns from the start. After some negotiation, I managed to bring down the price by 10%, but the troubles didn't end there. During the service, Moazzam advised me of several additional repairs that were supposedly needed for my vehicle. These included a tire patch for $65, a wheel alignment for $130, a battery replacement for $210, and machining to remove rust from my brake rotors for $210. While I agreed to the tire patch, wheel alignment, and battery replacement, I felt hesitant about the brake rotor machining. Upon conducting further research, I learned that brake rotor rust rarely necessitates machining, as it usually wears off naturally with regular driving and braking. Given that I use my car as a daily driver and had no issues at all, it seemed unlikely that the rust had accumulated to such an extent that machining was required. My concerns were compounded when Moazzam seemed to pressure me into getting the brake rotors machined, instead of proceeding with the battery replacement I had initially considered. This pressure tactic was unsettling, and I ultimately decided not to proceed with the machining after all. To my surprise, when I called to cancel the machining, I was informed that the process had already begun. When I requested photos of the remaining rotors to assess the need for machining, Moazzam was unable to provide them, raising serious doubts about the necessity of the service. The entire experience left me feeling as though I had been scammed and pressured into agreeing to a service my vehicle did not require. To make matters worse, after the service, I was contacted by Evan from Subaru of Maple, who urged me to give them a perfect score on the upcoming CSI survey from Subaru Canada. I explained my disappointing experience to Evan and expressed my inability to provide a perfect score due to the issues I encountered. Evan's offer to replace my battery during the next service without the cost of labor seemed like an empty gesture, as labor would have been included in the initial service anyway. It's worth noting that despite Evan's promise, I never received the email he mentioned, which only added to the sense of dissatisfaction. In conclusion, my experience at Subaru of Maple fell far short of my expectations. The pressure to undergo unnecessary services, the lack of transparency in providing evidence for suggested repairs, and the subsequent attempt to secure a perfect score on the survey have left me questioning the integrity of the dealership. I hope that my feedback serves as an opportunity for improvement, both in terms of service quality and customer communication, moving forward.

Wonderful experience dealing with Buddy’s Subaru Oakville - babican

Wonderful experience dealing with Buddy’s Subaru Oakville and especially with Erick our salesperson. He was extremely professional and knowledgeable. Fully trusted his expertise and know that we were taken care of in all aspects of the buying process.

Finally bought my first Subaru and this local dealership... - Amy

Finally bought my first Subaru and this local dealership did not disappoint. Brayden was honest and did not pressure. Devin was open and also a pleasure to work with. I am obsessed with my Crosstrek Sport and Brayden was even helpful after the purchase to ensure I was completely happy and encouraged me to reach out if I had questions or concerns in the future. Thank you Subaru Niagara!

Get your car from Gemini Motors if you like your - GaryF

Get your car from Gemini Motors if you like your brand-new vehicle DAMAGED! TL;DR: tried to trick us into taking a damaged new vehicle while denying responsibility for the damage nor a fair solution. See the pictures for the damaged claddings. This incompetent dealership is run by bad faith, sloppy and snobbish people who would disregard you and your business. My brand new 2022 WRX was covered in severe scratches, including paint and plastic cladding (irreversible), as if someone used a steel brush to wash it. The dealership did not correct the defects during PDI. Instead, they presented the damaged car as if we were oblivious. Since the plastic cladding couldn’t be buffed due to its material and texture, the only feasible solution was to replace the affected cladding. However, the dealership principal, Matthew McKnight, declined our proposition and refused to replace the damaged parts. He denied any liability despite the dealership’s responsibility to examine and correct any damages that occurred before the delivery. After being talked down to, we decided to cancel our delivery. We‘d rather buy from a reputable dealership and wait for a non-defected car. Facing a damaged new vehicle, the dealership refused to correct the defects despite allowance for such repairs from Subaru's head office if it occurred in transit. Instead, the dealership dismissed its customers without any substantial explanation or a just solution. They could’ve submitted a report to Subaru and got the repairs covered. Instead, they told us off and ended the note with a “take it or leave it” melodrama, which implied the dealership’s intention to sell this defective WRX as a used car to increase its markup instead of conducting business in good faith and obligating to its agreement with the customer. While clear coat scratches are typical on new cars, such scratches on this car clearly came from detailing. The primary concern was the texturized plastic cladding since one cannot fix the scratches without jeopardizing the finish and texture. The dealership offered to use filler to “correct” the blemishes, but such a temporary repair would eventually wash off. So, the dealership provided an inadequate response to a damaged new car. If you charged $2k for PDI, how come you didn’t thoroughly inspect and perfect the car? Instead, you tricked us into accepting it, hoping we wouldn’t have caught it? More importantly, why would you transfer such liability to the customer? What was the logic behind expecting a customer to accept a damaged car blindly? Despite your self-inflated optimism, the car market is crashing and no longer a seller market. So maybe look into the mirror and adjust your attitude. Better yet, take Businese 101. We are appalled by the chicanery. And you should be too.

Amazing customer service! And I love love my 2020 legacy!... - Adevost1687

Amazing customer service! And I love love my 2020 legacy! Best car purchase we made! Couldn’t be happier! Cody was amazing and made the buying Process a breeze! We have had the car for almost a year and couldn’t be happier with our purchase! And the service is always excellent when going for oil changes!

BEST SERVICE IN TOWN!!! - atomblast

Everytime I've had an issue with my vehicle, John is always there to save the day. He's knowledgeable, friendly, passionate and professional. I've owned several other brands and been to many dealerships. Never have I met someone like john. This guy knows the brand like its the back of his hand. He always makes sure I.m taken care of. I've seen him deal with the most difficult of people and still maintain his composure where I wouldn't. He's truly an asset to the team and anyone that has an "issue" with him is clearly mistaken. Even my wife will only deal with him. Seeing a solid brand, and a personable person behind the counter, is why I bought from this dealership twice now. I'm confident my cars are in good hands when I give him my keys and I know I'll always get it back in tip top shape. We need more people like him. Truly thankful they have someone like him on the team!

Excellent cars, sales and service! - mert64

Amazing dealership and people! We live just outside of London - it's totally worth the drive to Fenwick's in Sarnia. There is a Subaru dealer in London (my husband works down the street from them) but their customer service left a lot to be desired and thats why we went to Sarnia. We are now on our 2nd Subaru and our family has purchased 5 from Fenwick's. Shane, Chris, Ryan and all the other service team members are excellent. We tell all our friends and business associates that it's the best place to buy a Subaru and service it!! Always a positive experience dealing with them.

Impressive team - Gene1

I grew up around cars, inherited my father's collection of Road and Track magazines and have been in love with 'Subies' since our family's first leased Outback in 2001. Our daughter is still driving my 2004 Outback and a 2003 Forester is my husband's car. When we started shopping for a new Subie, we were introduced to Troy at Bay Subaru. He is a no pressure, informative salaried salesperson. Subies sell themselves, I have been told in the past. The 2001 Forester we purchased was a great car, but found that it didn't meet our needs. We missed our Outback. Our 2013 Outback is going to be updated to a 2016 Outback (on order) with upgraded features for our changing lifestyle. Troy and Matt, the other wonderful salaried salesperson, both gave us excellent advice, to help us with the choices available to us. Bay Subaru's service department are great. Would I recommend Bay Subaru? Absolutely. If 10 stars were available in a rating, this dealership would get it from me. B

Excellent customer service! - anab

Excellent customer service!! love my Crosstrek highly recommend Matt! They go above and beyond what one would expect from a dealership.

Amaizing customer service! - Emanuel

Had problems with my Outback and tried to resolve it in the GTA, but received at most polite answers. Because I suspected to be a problem with the breaking system and because my next trip supposed to be towing a boat I was even more concerned. Out of any other options, already on my way, I called Minden Subaru and, even without an appointment, Eddie Pinelli checked my car, identified the issue and corrected it in 5 minutes. What a big difference compared with the GTA service dealers. Now I know where I will service my car and probable buy the next one.. Emanuel