Subaru of Orillia

Beware of the service department, I was quoted on a major job, told the repair work was essential and becasue of previouse doubts I took my vehicle to another Subaru dealership and a private mechanic both wh job, told the repair work was essential and becasue of previouse doubts I took my vehicle to another Subaru dealership and a private mechanic both who confirmed my suspicions that there was nothing wrong with my car. Service department has been terrible since Plaza Auto took over. Get a second opinion, it could save you thousands of dollars. More

Subaru of Orillia has taken care of me and my family for years, I am always comfortable whether our vehicles are in for service or we are walking in to find a new vehicle. Thanks again for everything over t years, I am always comfortable whether our vehicles are in for service or we are walking in to find a new vehicle. Thanks again for everything over the years. More

Thank you Subaru of Orillia for your amazing support. Shout out to Mr. John Muise for all his help and professional style! Continued success! Tony K Shout out to Mr. John Muise for all his help and professional style! Continued success! Tony K More

John Muise was excellent to deal with very knowledgeable of his product and has a very pleasure demeanour. It was a good experience dealing with him of his product and has a very pleasure demeanour. It was a good experience dealing with him More

Great customer service! Thank you Tracey Coombs for all your assistance! You made everything easier! Thank you Tracey Coombs for all your assistance! You made everything easier! More

Once again I brought my vehicle in for maintenance and received excellent service from Tracey! received excellent service from Tracey! More

When I went to buy a car, I met John Muise and told him what I was looking for. Within a couple of days, he had the car for me. Guess what, It was PERFECT. Price, Quality, and durable. Each time I have what I was looking for. Within a couple of days, he had the car for me. Guess what, It was PERFECT. Price, Quality, and durable. Each time I have been to this dealership I am treated like a valued customer. Me and my family will lean on John and the dealership for our future car purchases. Thanks John and Team. More

Terrible customer service. I had made a service appointment by telephone but when I called to confirm there was appointment! Good thing I called and saved the 1.5 drive to get I had made a service appointment by telephone but when I called to confirm there was appointment! Good thing I called and saved the 1.5 drive to get there. Previous appointment had terrible customer service! The appointment prior to that took 3 hours for a simple oil change (they promised me it would be 45 min) and I was waiting and had appointments. Also, difficult to get through by phone for appointments. More

Excellent service from Ted. He went over all of the documents with me and made sure I fully understood what I was signing. I purchased a used WRX, there was a minor hiccup with He went over all of the documents with me and made sure I fully understood what I was signing. I purchased a used WRX, there was a minor hiccup with the vehicle but they were able to get me in that day for service. Ted makes sure you’re taken care of, and I absolutely love my new ride! More

I experienced terrible customer service after purchasing a new vehicle here. They refused to replace a defective dealer-installed part, and would not honour their word to me about paying a small referral f a new vehicle here. They refused to replace a defective dealer-installed part, and would not honour their word to me about paying a small referral fee for a few customers I sent to them. As soon as the deal was done, it was almost impossible to speak to anyone or get calls returned. I was very surprised by this, as this dealership used to have a decent name. I won’t be making that mistake again. More