Subaru of Orillia

I experienced terrible customer service after purchasing a new vehicle here. They refused to replace a defective dealer-installed part, and would not honour their word to me about paying a small referral fee for a few customers I sent to them. As soon as the deal was done, it was almost impossible to speak to anyone or get calls returned. I was very surprised by this, as this dealership used to have a decent name. I won’t be making that mistake again.

I had great experiences in the past with service section. However past month or so with new management at servicen have had unpleasant experiences. It is not what it used to be. As for sales ; wouldn't even try to buy something from them. They have been rude to my son, and are difficult to negotiate with. I have purchased 3 Subarus so far, all from Toronto.

My husband got a new Subaru WRX from another dealer. When asking other Subaru owners and even other brand car dealers where to take our car they all said ‘Subaru of Orillia’. My husband got rid of his first car he had for 18 years (120k !) and we always knew we’d get another Subaru. I just also got a new Subaru after having my forestor for almost 11 years. Thomas who is part of sales was awesome. So knowledgeable and overall helpful. I didn’t feel like we were at a typical car dealership which quite frankly the 11 years of owning our forestor we had not so great experiences at a few Subaru dealerships. Our friends who run service at Toyota and Honda also said the service team at orillia Subaru is by far better then all the other dealers around. Pleased with our new purchase, the service Thomas gave us and will use this Subaru for service and repairs. Overall highly recommended!

Refused to give any promised discount after coming from far away(Toronto). Said that was a mistake. Worst dealership with fake 5 star single reviews on Google. What a joke.

Sharisse, the online sales rep was the best. Very friendly and knowledgeable and she somehow got a Honda guy to switch to subawu. As far as I’m concerned she deserves a raise

Excellent customer service. Kerry had my work order ready upon my arrival , greeted me in a friendly efficient manner, explained the work to be completed and estimated time. I was pleasantly surprised when it was done early. My subi is happy with her wheel alignment and car wash.Thank you ....

Our experience at Subaru Orillia deserves a 5 star rating because it was excellent from start to finish. More specifically I want to give high praise to our salesman Drake Hanninen for his stellar customer service. His approach is professional with no pressure, enthusiastic, knowledgeable and friendly. Each time we went in Drake answered all of our questions, he was patient and didn't rush us. Thank you Drake we will be sure to recommend you!

Since 1995, I've only owned Subarus, and the Orillia dealership is by far the best I've had dealings with (Kingston, Ottawa, Toronto, Bracebridge...). I take the time to talk with the service staff over any issue, and the mechanics are always available to explain any issue. We mostly buy used, so I don't expect perfectly cheap service. Very few surprises over 20 years.

Got a quote to replace the clutch for about $1000, when car was ready they expected payment of $1450, dont buy a subaru and certainly dont get it fixed at davenport subaru in Orillia!

I wanted them to look at my sun roof and they told me it would take two weeks before they would look at it. This is not the first time this has happen . when we were looking to buy a subaru we went in in good intention of buying one in our area. We just came down from our muskoka Cottage/ home and we did not have a change of clothing . After putting a garden and flower beds in . We were not looking very pretty. First of all no one were interested in helping us. Then when we wanting to buy a subaru they looked down on us and we felt they did not want our business.We were even told that we could maybe not afford a subaru. The next Weekend we went to Orillia and Bought a new outback . We love it so much we bought the impezsa two months later. This happen two years ago .. I have been down at that dealership giving second and third chances. But no more i drive all the way from Collingwood to Orillia to get GREAT SERVICE and they appreciate out bussiness. ... Dont judge the book without the cover.... CATHY