What a joke of a business. A client of mine tried to buy a car from me and wanted an inspection there. They are always trying to make life difficult with scheduling, trying to jump out at you after a week of silence with a short notice "slot" that you must immediately agree to. After about 2 weeks I got an appointment for a specific time. At their request, the morning of I call in a second time to provide the car details (which they refused to take the first time), they start lying that they can't book an appointment without getting the VIN before you arrive. Somehow all other businesses can. And then they inform me that I need to LEAVE THE CAR THE WHOLE DAY for a pre sale inspection, despite an appointment for a specific time. So what's the appointment hour/time for then? They are just a pain in the arse, would probably let different mechanics drive your car throughout the day. Go find a good mechanic that is not a dealer is my advice.