I read these reviews before booking an appointment last week and I was almost scared off. My 2008 outback has been properly maintained its whole life by a great local mechanic but since my Viscous Coupling (most notorious component in Subaru's AWD system to fail) is needing replacement, I wanted to treat my car and have this done by professionals as this is a job for a Subaru expert. I called Ogilvie and I called Ottos, explaining the issue and it should be obvious to anyone who knows/works on Subarus that during long drives, the steering , especially at low speeds becomes shuddery and binding, due to a viscous coupler that has destroyed/overheated silicone gel. It acts like a 4x4 engaged and turning on dry pavement. All Subaru technical documents confirm that this diagnosis is a bad VC. However, the service rep at Olgivie admitted that he's never heard of a viscous coupler, and that it sounds like a bad transmission :/ This has NOTHING to do with the transmission, I shook my head and then called Ottos, whos service rep said ahh, our best technician has actually done that job 2ce recently and he's the guy to work on your car. This made me feel a bit better, so I booked a time . The morning I dropped it off (8am), I confirmed my issue and the service advisor looks up my file and already off to a bad start, they have the car in as an Automatic transmission in question. I started to feel the anxiety of an incompetent dealership settling in. I politely asked that the work order be corrected to what I had actually described : Manual transmission, not a transmission problem, no poor shifts, no loose bearing noises, etc. It is simply dry steering after the cars differentials/ VC is warmed up.
I then confirm that the right technician , the one i was notified about on the phone, would be looking at my car. Again, I was confirmed. I leave the keys and hope for a good experience.
I get a call around 11:30 from a female technician ( I was told the expert in VC's was a male) who says she doesnt quite understand VC's and the replacement of them but that she notices oil on my engine block and that if I am experiencing rough driving, Its probably a bad head gasket and that Im also looking at a new transmission.... ARE YOU KIDDING ME ?! A head gasket is either blown, in which coolant is in the oil containment and I overheat. There is nothing wrong with my engine. Ive had to top it up with a bit of oil for 8 years..... And this has nothing to do with my viscous coupling issue. No one with true Subaru knowledge assessed my car and at the end of the day, other than a useless inspection with no outcome, my oil was overfilled ! I let Carla, the service manager know and she said, quote, word for word : " Mr santos you said it was wayyy overfilled but its only slightly overfilled" . I could not believe my ears. I said, overfilling, even slightly is excess oil being forced through the valves/seals and can destroy an engine. She then said someone would adjust the level ... I let them have the car for another 4 hours while I was at work because I went to pick it up at lunch and I noticed the overfilled oil. About 5mm above the"max" dot on the dipstick. After I raised this to carla, she said let us have it till 2 pm so we can adjust it. I walk back to work, arrive at 5pm and the oil is now between the 2 dots on the dipstick but they didnt even give me the carwash/detail i was supposed to get, especially considering my terrible experience. I cant believe they made me ay the $138 for diagnosis. I should be refunded immediately and I cant believe the incompetency of both Ottawa's subaru dealerships. TERRIBLE