- charged me 2 hours of labour to replace something that they fixed in 30 mins
- suggested that I need to replace my radio unit ($3000) and $400 to replace my trunk latch as it won't open - it was simply a blown fuse which I replaced myself.
My car had multiple electrical failure due to a wrong boost, and was towed to this dealership for repairs for its convenient location.
After a complete electrical diagnostic, the service advisor informed me that to get my car started, the repair will cost $300 ($75 parts and 2 hours of labour). I got off the phone with the service advisor, giving him the green light to carry on with this repair at 9:27AM. In less than 30 mins later, he called me back and said he was able to get the car started. It took them 30 mins of labour yet I was charged for 2 hours.
Along with this phone call, they informed me that my trunk was not working and that I will be required to replace a button and the trunk latch, which is another $400, which I declined.
As I arrived to pick up my vehicle, I noticed that the radio console, dome light, and the clock were not working. The service advisor was obviously not aware of this even though I paid for a complete electrical diagnosis. After being examined by another service advisor, they concluded that the radio console was probably broken due to the incorrect boost, and will need to be replaced, which will cost $3000.
Frustrated, I gave it a quick search on google and found out that a blown fuse (did I not just pay for an electrical diagnosis?!?) could be the culprit of the radio not working. I made the drive down the street to Canadian Tire, bought the appropriate fuses and replaced it on my own. Boom, the radio, clock, and my trunk all started working again. It's like magic, right? Where was the complete electrical diagnosis that I paid for?
What this dealership quoted $3400 to repair, it was fixed with a quick Google search and 10$ of fuses.