We bought our first new car ever. We reasearched for months and came to the conclusion that a 2018 Subaru Outback was the best car for us. Definitely not the cheapest option, but you get what you pay for. Or so we thought. Subaru of Niagara has been nothing short of awful to deal with. It has been my experience, that if you need a service appointment, you will need to book at least 3 weeks in advance, that is what the service technician said. It’s hard to know when your car will break down, but I digress.
Since day one we have had battery issues. The battery would randomly be dead when trying to leave for work. we Then started to have issues with the radio / Infotainment unit. The sceen would go black and not function. After waiting 3 plus weeks for a service appointment, It was diagnosed as needing a new radio system. (A recall on the part) After scheduling an appointment, when we arrive the service department installed our radio into another vehicle. No fix This time. We were assured that we would get a call back when the part was in, and the issue would be corrected. The screen randomly started to work again. No call back. After becoming frustrated with the lack of service after the first few months of ownership, I decided to start to do my own oil changes and still do 3 years later. Now the battery fails again and after cleaning the battery terminals again, the rear lift gate no longer works. After countless hours of research on how to reset the power lift gate, I have no luck. the lift gate was working fine in the morning before the battery failure in the afternoon. I call for service, again and am told it will be about 3 weeks to get in. They also mention that there is a recall on the radio. I thought great, we will get that fixed as well. I explained the previous issue and the technician assured me they would try an update for the radio, check The battery and reset the radio. After returning later for pickup, the tech explained that the radio has been reset, but the lift gate motor is burnt out. That will be over $1000 to fix as we are just outside the warranty. We have 63,000km on the vehicle and the warranty is up at 60,000. Strange coincidence in my mind that a battery failure and burnt out liftgate Motor happen at the same time with no correlation, and just happens to be just out of warranty. Then to top it off. The trim panel was broken off by the service tech when diagnosing the lift motor issue. The dealer contacted Subaru to see if they would cover any cost. No luck. Lastly, the radio that was supposedly reset, is randomly raising and lowering the volume by itself now and giving me weather alerts every five minutes. Maybe it needs to be replaced after all. I’m more than frustrated with Subaru of Niagara. The lack of customer service has been unbelievable to be honest. We wont be buying or servicing any vehicles from Subaru of Niagara again. I guess thats the thing about lemons, they leave a sour taste in your mouth.
I suggest looking elsewhere, especially when service is valued.